Best Mitsubishi Electric Cars

Very disappointing experience with Mitsubishi Motors Australia regarding warranty support for my 2022 Mitsubishi Outlander. The gear selector trim… Read more

began peeling within approximately 2–3 years under normal use. The issue was raised early through the authorised dealer network and dealership documentation referenced deterioration/failure of the adhesive and material fatigue. An adjacent trim component was accepted and repaired under warranty, however Mitsubishi declined the gear selector claim as “external influence.”

Despite repeated follow-up, months of delays, an incorrect repair appointment, and escalation through the Office of Fair Trading, Mitsubishi maintained their position without identifying any actual misuse or specific external cause.

The most disappointing aspect has been the customer service and lack of accountability throughout the process. I purchased a new vehicle and maintained servicing through the authorised Mitsubishi network specifically for peace of mind regarding warranty support and customer care.

Unfortunately, this experience has significantly reduced my confidence in both the Mitsubishi brand and their warranty process.

Would not consider purchasing any vehicle under Mitsubishi for their false "warranty" - as in practicality they are not honouring this warranty.