Best NAB Home Loans in Australian Capital Territory Canberra–Queanbeyan

We have been with National Australia Bank for over 10 years and were even classified as a “premium/VIP” customer. Unfortunately, our recent… Read more

experience shows that this means absolutely nothing.

We recently applied for another new home loan with NAB. During the application process, we were clearly promised a better interest rate and a specific loan structure by the banker managing our case. However, about one week before settlement, we discovered that the loan structure was already not what we had discussed. We immediately tried to contact the banker.

No response! No callback!

We then contacted NAB’s customer service centre multiple times, only to be told that "They are not sure about the details and have to wait for the specific banker to call back!”

That callback never happened!

With settlement approaching and no support from NAB, we were left in a position where we had little choice but to proceed.

Then came the most frustrating part. It was only AFTER settlement, when we checked our NAB loan account, that we discovered the interest rate was NOT the one that had been promised.

At this point, it felt unbelievable that even a Big Four bank like NAB could not stand by its own words.

So far, we still have not received any response from the banker or any meaningful resolution from NAB. If this is how “VIP customers” are treated, I would strongly suggest others think very carefully before choosing NAB.

After more than a decade with NAB, this experience has completely broken our trust. We are now looking for other better options in the market!