Home loan retention team treats you like an Idiot
Just come off the phone from the home loan retention team with J.... Got treated like an idiot and basically was like a sales call, wanting me to do more business with them and channel more their way. I wanted to give them an opportunity to do something about my rate. Obviously NAB does not need customers. You lost me as a customer after the experience with your just about insulting Team Member
Home loan rates
Interest rates have gone down, rang NAB to get a better rate, spent 45 minutes waiting to speak to someone to be told they will not reduce my rate. They could of told me when they were going to transfer me for the 45 minute wait that I was wasting my time thinking they would reduce the rate.
- Verified customer
They ruined our home loan application which cause to lose our 31K deposit.
That was a worst experience ever in our life.They gave us a conditional approval with highest rate and finally declined our application in the due date avoiding go for another provider.We lost our $31000 .Stay away from these liars.Very disappointed.
Resolved the issue upto satisfaction
They resolved issue up to my satisfaction this is called turn the customer perception!
3 years of good deed what I had with bank (moved from another bank) tattered with in seconds due to Extremely poor customer service. Credit of that goes to REDSTAR CONSTRN LOAN team. I would not even close near by to that street where this banks is.
One star because there is no option less then that.
Diasppointed to say I am on verge of losing my home which I just got the keys this morning and have to sell it if bank continue with their dirty deeds.
Dangerous... Warning!!! Cruel & nasty people stay away.
NAB called me yesterday to discuss my homeloan threatened to not allow settlement to pay off home loan.
Warning do not talk to nab make nab send to you communications in writing. They are disgusting liars.
What's worse is NAB do not help after divorce or separation for transfer and make you suffer even if you still make monthly payments on time and sacrifice buying food and turn off electrical power heating to save money to pay the loans on time.
Warning do not fall for a homeloan with fake smiles from nab and feel good stars in you...
Terrible customer service. The rates are not competitive and they will bully you into keeping your loan with NAB when you call to negotiate your interest. Really high annual fees ($395) and I still have no idea what the annual fee covers.
I had a fixed rate and once the fixed period ended the interest rate switched to a very high variable rate. I pay on time with a good credit rating yet they treat you like your loan is subprime. Look elsewhere before taking out a loan and do not trust a Mortgage Broker who recommends NAB.
Very unprofessional in approach and customer service
We took home loan from nab through broker and afterward whenever we need any help bank refuse to help they always use to say that you took loan through broker you should go to them I don’t understand why the bank has broker if they don’t want to help the customer who has gone through broker.
I had a approval from CBA but we selected NAB because it is our choice of bank from the day one in Australia banking support was good but we had bitter experience in terms of home loan the CBA broker told me many times that you are doing a mistake but I sai...
Home Loan experience is POOR!
I was a first home buyer and had a loan approved with NAB. All seemed well at first until i tried to refinance loan into just my name. They kept making me pay other debts off i had in full with the illusion that finance would be approved afterwards and each time they rejected me.
When i was selling the house, the day before settlement the collections team had not approved for settlement to go ahead, nor did they bother to tell myself, my settlement agent, or the other part of their own bank chasing info on why not. There was a short fall in p...ayment and arragement was made for myself to pay and owing amount the day after settlement when they would phone me. I have not received a phone call, email or letter from NAB. But have recently found out they have been charging me dishonour fees over 2k now.. i tried phoning them 3 times the week after my settlement to pay this...(not my f*ing job) and could not get ahold of them.. I would NEVER reccomend that anyone use this bank. They are incompetent and are CRIMINALS!
Very disappointed with the service
Our broker applied for the home loan with nab and it was a terrible experience for us. They gave us pre-approval with no specific condition. We looked for the property based on the loan amount they mentioned in the letter. However, after we payed 0.25% of the home price to the agent, we waited for two weeks to get the loan and at the end, the bank rejected our application. The reason was my husband ABN that they knew at the beginning. Nothing changed in two weeks. They just wasted our time with two little kids traveling 3 hours every week for inspection and back.
They don't care
First home. Start up to this very day it has been easy. All my questions answered, set up smooth, maintaining loan simple due to set up process. Alot of advice given. Some taken, some ignored.
Hassled Every Time!
I havent got a home loan with NAB nor would I ever!! Currently have an everyday account with them and EVERY SINGLE TIME I go into the branch for whatever reason I get the same Home Loan speech and I dont like being rude but it is so annoying!
No Accountability Whatsoever
Wish I could give negative stars.
I have a current loan with nab for an investment property. In august 2016 I had bad tenants leave and had to make an insurance claim. I also had to repair/replace things that weren’t covered by my insurance.
In March 2017 I refinanced my loan with nab and extended the loan by $40k to fix the property. 5 year term. Interest only.
Insurance company was taking ages to get everything fixed so instead of renewing my lease I decided to move into my vacant (under repair) investment property as I couldn’t aff...ord to keep paying the mortgage plus rent. Called the bank to explain and advised I’d like to pay more than just interest only while living at the property to knock the balance down a bit. No problem apparently.
Direct Debit Fraud
NAB is practicing direct debit fraud on the people of Australia, stated in the recent RC into Banking NAB is also bribing customers accountants to achieve this. To detect Direct Debit Fraud you must apply the process called Audit of Accounts to your bank statements. You tally the number of transactions not the monetary amounts. NAB was also fully aware of this process for 5 years yet did not address it once. Qualifying evidence they do not fix anything. There has been an 80% increase in Direct Debit Fraud in the last 5 years according to the AFP website. People need to be made aware they can remove your payments from your facility which causes the facility to rupture and be foreclosed on.
POOR HOME LOAN managment team KNOX CITY VIC
Very disappointed with the service !!! Nab has provided me!! wasted my whole one week!!! I have been their customer for 25 years with 4 of my properties, they have all been paid off and the loan has been close off!!! I have only asked for 50 thousand dollars to withdrawal on my apptment, a female home loan specialists in the knox branch said"I spend more than I'm earning!!! That is my problem as long as the payments have all this time have been paid off!!! Now I have refinanced with ANZ they approved my loan instantly with 283000 dollars I was very pleased but only need 50 thousand! Please dont waste your time with NAB and move on to another!!!
Very bad experience with construction team UPDATED
They delay each and every progress payment, that's not even an issue for them.
What happened with our final payment was the worst stress ever.
8 business days after we submitted the claim, nab asked for the occupation certificate to release the payment. The problem is that we cannot get OC without getting the keys and finalizing something around the house. We provided them with a letter from our certifying authority which says what needs to be done before issuing OC. and of course we cannot do anything around the house before we get the keys ...
Rubbish service. Don't apply for any sort of loan over the phone or online. You'll be better off app
I've been with NAB since 2010. The main reason why my partner and I opened an acc through NAB was to make it easier to apply for a DHOAS loan. Most of our savings were on the NAB acc. It took us nearly 3 years to save for a house deposit. Long story short, last month we finally decided to buy a place in Sydney. We already had over 20% deposit. I went ahead and applied for a DHOAS loan via NAB online / phone. We spoke to the NAB loan specialist who was based in Melbourne. We then submitted all the required paperwork the next day. The NAB loan sp...ecialist never communicated with us and i literally had to chase her everyday to get some kind of updates. After nearly a month she still didn't tell me that my loan app was rejected due to my living expenses were apparently being too high although my partner and i combined salary is over $140k, no kids,excellent credit ratings,more than 20% house deposit stamp duty already paid. All the other banks (ANZ,CBA,WESTPAC,ST GEORGE,BANK WEST,DEFENSE CREDIT) have approved my loan application within a week. Also when i went back to an NAB branch the mortgage specialist there had a look at my file and realise that the person i had spoken to didnt correctly entered some of my details because she didn't understand how my payslip. Unfortunately he couldn't do much as their credit team already rejected my application. I will most likely close my account with NAB next month. My advice to everyone..Never apply for any sort of NAB loan through the phone or online.
Waiting 8 weeks for a construction loan approval
We have applied for a construction and still waiting after 8 weeks. They approved a 95% loan then came back after 6 weeks to say no we need another $15,000. So we got the $ 15K within 2 days and still waiting 2 weeks later. Why the hell is it taking so long???? Our builder should of started 8 weeks ago.
- Verified customer
I can't believe the overall rating people have given here to NAB home loans
I think people don't write reviews when they have positive experiences, hence this page is full of negative reviews, which I have no doubt about as no business is perfect. And when I applied for home loan with Nab and read these reviews I was worried.
But my experience with Nab has been excellent, there were no issues. Whole process was smooth and timely.
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Questions & Answers
Just been offered fixed rate 2 years 3.69 from my current rate 4.29 yet told my repayment won’t change? Why ?
Hi Iam waiting for the last progress payment.Waiting for the NAB person to valuate the property. Any idea how long does they take?
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