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NAB Home Loans

NAB Home Loans

1.6 from 141 reviews · View Statistics

Reviews

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Ashly

AshlySouth East Queensland, QLD

  • 5 reviews
  • 2 likes

Worst service

published

After waiting 3 months for FHB we said to scrap it and go with a standard homeloan... That was a month ago. Was lied to last Wednesday saying that "credit is taking forever" spoke to the branch manager yesterday and apparently our files were only submitted YESTERDAY! now I'm doubting our FHB application was put in promptly.
Plan on talking to a broker today and will be moving our banking away from NAB

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeSplit
Loan used forFirst Home
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Shibu

ShibuSydney, NSW

  • 2 reviews
  • 2 likes

Very worse

published

Don’t apply with NAB for home loans!
- highest interest rates than any other banks
- very slow processing
- endless queries
- never ending paper works
- lag the time for next evaluation
So all of the above is quite enough for an applicant to understand how worse is NAB treating home loan applicants!

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forFirst Home
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Kabir

KabirGreater Melbourne (Inner), VIC

  • 3 reviews

Absolutely shocking experience

published

They started taking money from account for home loan before the payment pause expired when I called them to take this a compliant and they provided me afca webite to write a cmplaint/feedback. I have heard worst stories about nab but now I have experienced myself. Please please dont ever go with them.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan Start DateJuly 2017
Loan used forFirst Home
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They don't live up to their name of being big 4, terrible customer service

published

The staff at NAB Home Loans are absolute shocker, I asked for my loan to be split and was advised it would take less than 2 weeks, it ended up taking 6 weeks and they suggested to me to call back once the loan got updated to discuss interest backdate refund. So i did call back and faced the worst staffer that basically told me to "wait" abruptly, placed on hold, waited for 10 mins, and then she basically hung up on me. I had to call back and was placed on hold for another half hour. For over an 1 hour i was basically on hold, definitely get out of NAB ASAP.

Incentivised ReviewNo
Den

DenSydney, NSW

  • 2 reviews
  • 3 likes

After giving conditional offer and I fulfill all their listed conditions, approval can still be turned down!

published
Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forHome Construction
See all answers
Mina

Mina

  • 4 reviews
  • 2 likes

Terrible customer service!

published

- no reward for an existing customer, they offer new customers much lower interest rates.
- the customer retention team who are supposed to keep the customers happy offered me a higher interest than the normal customer team, what a joke!
- waiting time to speak to anyone can be up to 2 hours and then they hang the line, you have to try more than once.
- they have shown zero customer care and sometimes I felt that their tactics are very shifty.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeSplit
See all answers
SamH

SamHMurray Mallee, SA

  • 4 reviews
  • 2 likes

Unacceptable time frame for loan approval.

published
Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan Start DateSeptember 2019
See all answers
Ricky

RickyGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 5 likes

Worst Customer Service/ Won’t recommend NAB to anyone

published
Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
See all answers
LukeCollins

LukeCollinsMelbourne

  • 17 reviews
  • 30 likes

Fantastic Rates! Great customer service!

published

Recently refinanced 2 loans from Bank of Melbourne and the rates with nab are fantastic! 2.19 fixed for 2 years owner occupied. 2.69 fixed on my investment property! So glad I made the move it has saved me nearly 10k in interest a year. Also the customer service over the phone is brilliant! Thanks NAB already recommended you to friends and family.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
Loan used forRefinancing
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Senthil

SenthilSydney, NSW

  • 5 reviews
  • 5 likes

Blatantly Stupid Logic with their credit scoring

published

My Salary after tax is $9K plus per month
No credit cards
Car loan - $765/ Month 23 months remaining

Still rejected a loan of just $450K (Approx repayment $1700/month )saying a credit score of 771(which is considered very good) is not enough

Incentivised ReviewNo
Grant

Grant

  • 4 reviews
  • 7 likes

13 Weeks and Home loan Application Still Not Approved!

published

All home loan application details were completed on 18 February and am still waiting for approval! NAB are completely hopeless in every area of the home loan application process including communication. Wish I had not applied with them, it has cost me a over $1500 in extra interest while they mess around. They make no apologies just make weak excuses, the last one 3 weeks ago. Do not believe the NAB web site which states a 4-6 week time frame to complete your application, that is a lie. If you are considering a home loan avoid NAB at all costs.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forFirst Home
See all answers
Sarfraj

SarfrajPerth, WA

No service for Existing Customer

published

You will not get any service being an existing customer but you will get service if you're a new customer.

They only care if you have a new business to offer.

Transparency
Customer Service
Incentivised ReviewNo
Loan TypeFixed Rate
See all answers
mohan r.

mohan r.Greater Melbourne (Inner), VIC

  • 2 reviews

Excellent service

published

Hi,
Hassle free service from Winnie Cheng, 800 NAB. Amazed with her service and timely help. within 2 days she got the pre-approval for me where broker took 2 months.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeSplit
Loan Start DateJuly 2019
Loan used forFirst Home
See all answers
Ali

Ali

  • 2 reviews
  • 1 like

This is worst experience for my first dream home loan

published

I am actually speechless about my anger with NAB. Their people are very inefficient I guess. I had conditional approval already several times, but again they asked for papers. My settlement was delayed due to manual auditing; again now building loan is delaying. It was pre-approved 2 months ago but now showing processing to pre-approval. They main anger is with the banker. She doesn't answer the phone, don't reply to emails and even ignored my when i went to Bank. So please avoid NAB (specially Belconnen ACT branch)

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan used forFirst Home
See all answers
dillon t.

dillon t.Sydney, NSW

  • 2 reviews
  • 2 likes

Their loan settlements team should all be FIRED. You incompetent useless TURDS!!!!

published
Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
See all answers
Home Loans

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Jarrad L.

Jarrad L.Metropolitan Adelaide, SA

Slow and Inconsiderate

published

We applied with NAB through our broker for a home loan. We are first home buyers. We had conditional approval, they had 3 weeks before finance was due on the property and they missed that deadline. Then we were told through our broker that it would be another 3 weeks before we'd hear anything, which would be past settlement date. We are in the process in applying with another bank. Stay away from this bank like the plague. They'll cause unwarranted stress.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forFirst Home
See all answers
Chiran K.

Chiran K.Canberra Central 2601, ACT

Avoid NAB Please!

published

Never bank with NAB, especially home loan and Credit Cards. The staff do not know how to treat customers. I am desperately looking my contract tenure be over so that I can switch it to another bank. Please listen to other people and avoid NAB.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeSplit
Loan Start DateJuly 2019
Loan used forFirst Home
See all answers
Jem E.

Jem E.

  • 2 reviews
  • 1 like

stuffed me around and almost cost me my house

published

worked with them for 3 weeks while i had a deposit on land and build, they had all document's needed and appoved my finance to at the last minutes before settlement to tell me the credit team would not allow spit construction loans any more.. i could possibly lose my deposit and house.. and they dont care why would they not say this at the start so i could find another lender rather then drag me around for 3 week and possibly cost me everything.. horrible

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
See all answers
Chris

ChrisGreater Melbourne (Outer), VIC

  • 4 reviews
  • 2 likes

The Worse bank ever!

published

This must be Australians worse bank ever! Highly offensive staff with scripted dialogues, no common sense and general inability to assist with any issues.

I am so glad that I have refinanced all my mortgages and banking with another bank. I have also moved all my business banking to Westpac and I have never been happier.

NAB is like a dinosaur with their technology and processes. At least I have learnt my lesson to never bank with NAB and I encourage all others to ditch this awful bank and refinance with another bank so you can actually enjoy your money.

Transparency
Customer Service
Incentivised ReviewNo
Loan TypeFixed Rate
See all answers
Sydney 2011

Sydney 2011Sydney, NSW

Home loan retention team treats you like an Idiot

published

Just come off the phone from the home loan retention team with J.... Got treated like an idiot and basically was like a sales call, wanting me to do more business with them and channel more their way. I wanted to give them an opportunity to do something about my rate. Obviously NAB does not need customers. You lost me as a customer after the experience with your just about insulting Team Member
BYE BYE

Incentivised ReviewNo
Loan TypeVariable Rate
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Questions & Answers

Peter O.

Peter O.asked

How long is processing time at the moment for home loan pre-approval?

2 answers
Den
Den

I only received conditional approval and it took a mth for this and then another mth to receive the letter from them on the application turn down. Really slow.

Peter O.
Peter O.

Wow, that's next to useless. Will have to chat to our broker as that won't do at all.

Zaid K.

Zaid K.asked

What does it mean if your application was on nab online than a few days later it’s no longer on it/

1 answer
Sunny
Sunny

Any update from NAB ?
I am in a similar situation as my online file has gone missing with no file or any information.
Was your application approved or declined or this was just a system error.
Thanks

Mary P

Mary Pasked

Just been offered fixed rate 2 years 3.69 from my current rate 4.29 yet told my repayment won’t change? Why ?

No answers

Get an answer from our members and NAB representatives

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