NAB Home Loans

Very happy customer – I'm extremely happy with the loan product and service that I received. Bruce (Behrooz) has kept me informed of the progress proactively. Structured process followed and was very easy for me to work with Bruce and his team. For my low doc application,the turn around time was very short and this helped me to settle on property without any delays. Show details

Excellent service & quick processes – NAB has always been one of the top 4 banks in Australia and regularly featured as no.4 bank overall. However, I have seen significant improvement in loan processes and approval cycle. Show details

Home loan 'reviewers' always conduct a marketing survey on you first before refusing your negotiations – Had two experiences with their home loan call centre staff. 1. During COVID their CEO sent out a 'call us if you need hardship support' - called them for them to tell me I'm not struggling and that they can pause my home loan at the same high rate for a few months. 2. Called them after news reports say they dropped 0.25% in rates. Call centre… Read more

staff says "before I review your rates I need to ask you a series of questions to help you" then asked me "what does lower rates mean to you? what do you plan to do?"

? what do I plan to do? with my hard-saved money?

TLDR: if you want to discuss lower rates, they will spend half an hour conducting a marketing style survey on you, put you on hold, to say sorry you're on the lowest rate nothing I can do here.

Would be nice if they said that upfront instead of wasting your half hour and putting you on hold?

What a script they follow.

NAB homeloans are [Content Removed] – Here’s some advice for anyone interested 1) You must phone every single time you want something to be done. 2) you must ask for every possible transaction step to be done. Don’t assume for example if they reduce your rate they will not automatically reduce the payments. You must ask 3) Dont ask for any form of customer service that is even… Read more

remotely not governed by an interest in your favour. They will just hide behind process and lie. 4) Most if not all staff in Nab are idiotic and care less for your interests than a half dead cockroach 5) The attitude from staff are idiotic and care less than something you dare not stand in 6) Seek out answers and document everything said and from whom 7) Nab will steal Your money every chance given 8) Don’t dare go to a branch thinking they will Do anything to help your role is to do as they say and only what suits them 9) They have technology to increase rates but not decrease unless you ask. Seems funny that exists 10) They don’t care what is written about them 11) Use the process of AFCA at the opportune times

Central Branch Cairns FNQ, Paul helped me switch to my DHOAS subsidy loan, it was quick easy and very fast he was excellent, several short phone calls and it was all done. If you are serving in the ADF, and you have not switched then you are throwing money away. I am $742 per month better off. Thanks Paul Choi NAB Show details

From the time I submitted all the required docs with my application, it took the guys at 700 Bourke St 1hr and 43 mins to get my loan unconditionally approved. I'm really happy with my Choice Package Tailored Home Loan. Offset linked to my home loan helps me save on interest. Only thing I didn't like is after 13 interest rate rises and repayment… Read more

increases, now that interest rates have dropped twice, the loan repayments still haven't come down. Apparently it's not automated and I need to call in to do a 'Loan repayment review' in order to bring my repayments down. Apart from that, it's a good bank with great products.

Shame on you NAB – Will not use NAB again, we have purchased a property and we got the go ahead of an unconditional home loan approval. We have outlaid $100,000.00 after the approval letter and signed applications. 11 days till settlement NAB have taken back the unconditional approval. This experience will cost us $100,000.00 and the potential loss of our family… Read more

home that will be there start of our future. NAB are no responding back to my partner nor the conveyancers emails. Poor service from NAB, I opened up my account as my partner has been with them for over 40 years and I'll be heading there to cancel my account and my partners accounts. SHAME ON YOU NAB!!!!! PS didn't have the balls to tell us we were told by our conveyancer. This isn't over as we would like to be compensated for our loss.

Took too long to process – I lost 2 houses I searched to buy due to delaying in process. It was a mightmare to get a loan through you took me almost 3 months to get entire process of home loan finalised. Will not come to ur door again..

Please give me my money – I have trying to access my "available drawdown" of $4338 for over 6 months. Money I put aside for short term difficulties. This is due to a stuff up converting a home loan from citi bank, which they bought out. Now I am suffering quite a degree of financial hardship. Still I can't get my emergency money. NAB cares...yeh, right. It's NAB's mistake and it's my money. Why can't they fix it. Hopeless.

Third class product/service – THIS is a higher rating indeed for the service you offer to your costumers. You guys are quite tough to handle in getting any update regarding any invoice payments. These idiots tell me I can only email can't talk. Neither do they respond to emails. Bunch AI Bots fit for nothing. Show details

Terrible customer service and contact – Recently my husband and went with NAB to refinance our home loan. It took 5 weeks to receive our funds and there was no contact made from them to us until I rang several times to talk to someone and ask what was happening. Nobody knew a thing as to why it took so long. It was not a good experience at all Show details

The Wakeup – It’s taken me 14 yrs. But I’ve finally worked out how misleading the home loan management are at Nab. Told me the package I was on had no fees for bank checks. 14 years later when I thought I was exercise that option. They told me that does not exist. So I ask my self what else is there that they misled me about. I never missed a payment .always on time. But there was no Give. It was all take take take. Well I’ll be taking my business elsewhere . Show details

awful client attention! – The NAB loan "specialist" told me that both houses where going to have the same interest rate, and once the settlement occurred the increased much more the interest of one loan over the other despite of being both loan under the same "NAB product". Stay away from this bank. Show details

Worst home loan ever – Very disappointed after being a customer for almost 2 years, during this hard time when interest rate keep increasing. Such relief this month there is no interest rate, but…Nab decided to increase my repayment themselves!!! Is that regulation should be followed by bank or bank rule this country? they clearly stated in the website, the only reason… Read more

for increase repayment are 1. interest rate increase. 2. Miss payments. None of them is relevant to me. So why still increase?? Big question of how this Bank did whatever they want, without transparency and not even think about the customer situation.

Royal commission alert – Just talked to a nab expert! She said I don’t understand interest. So I am paying $700 per fortnight, cap and interest. Meaning my balance owing should go down. It keeps going up. This is stealing from Australian public. I am going to the royal commission with my bank loan statement Show details

Stay away from Nab worst Bank ever – Don't even think to take dollar from Nab Too hungry they always found excuses to raise interest rate.. System ridiculous honestly I regret that's I even have bank account with them If the past back I won't even open account with Nab zero customer service there banking system worst if you don't check your account regularly you find some… Read more

transactions are duplicate

You will end regret they are true cheater Stay away much as you can and safe your hard earned money from this bank

Worst home loan ever – Nab keep increasing repayment on the home loan and will not consider customer circumstances whatsoever. Even NAB BDM didn’t response to any request from by broker. Show details

Ticking you like ticking a ball – Nab system error cause me delay refinance to other bank, being calling many time and lodge my compliant online and over phone, 3 weeks already, many people answer my phone, but no one can resolve issue, keep transferred to other department and ask me to wait, very disappointed

The slowest process ever – We started a pre approval application with them and it's been 21 days without any concrete information. They not even explain why it is taking so long. Imagine how long it will take for a settlement!!! Ridiculous.(QLD) Show details

Not available, not transparent – I logged onto internet banking to review my interest rate as I've had zero correspondence from the bank. No transactions are displaying, despite entering a broad timeframe, and are instead replaced with a single message stating my new rate - exorbitantly high. I can not view previous repayments. I registered for a call back and was given a time frame of seven days. Disgraceful. Show details

Talk the talk, but cant walk the walk – Was a home loan customer of NAB up until 12 months ago with excellent capacity to repay and strong equity. We found a new house that we wanted to buy, and reached out to NAB for finance to purchase on a bridging basis. Verbally told this would not be a problem and would get the approval. We got the approval, but three weeks later which was to… Read more

late...so we moved to Westpac where we are getting great service. NAB reached out recently and over a 15 minute conversation offered what they described a "super low rate rate". They followed up a few days later, which was good and then told me they would call again to seek my answer. Guess what? No phone call.... I will not pick up the phone again to this unprofessional organisation and would not recommend them to anyone. Bunch of time wasters.

Worst experience – Worst customer service!! I switched my investment loan from ANZ to NAB. TOOK nearly 4 months to complete settlement at the end i receive the higher rates. I definitely out of NAB once the fixed rates contracts ended. Not recommended!!! Show details

Nightmare refinancing to a different Bank from NAB home loan – It has been a nightmare dealing with trying to refinance to a different bank. the amount of unprofessionalism that I have dealt with is ridiculous.. For starters, trying to first contact NAB for information on costs involved in refinancing, It took me about five to six times of trying to reach them different times and literally being 'hung up on'… Read more

when requesting this information... A month has passed and my bank is ready for settlement but required a payout letterhead from nab, I was lied to, being told that these letters take 5 to 7 days to get and to expect it in the email, after insisting if there was absolutely anything else they could do and the person over the phone angrily stating no, couldn't even transfer me to somebody else for a second opinion I waited, called up again the following week only to be told that there was no request ever submitted and that there is no such thing as a 5 to 7 day wait time as they could provide me with that within 30 minutes... Today I am still waiting on that form that was promised to me 4 hours ago and since it is only valid for a day I fear I might have to endure this nightmare another day as my new refinancing bank won't have time to do the settlement by the end of today... Terrible experience please stay away from NAB

What a joke ! – Absolutely gutted. The woman named Jade is our banker. I had to chase her multiple times to get an update on our application. The info she provided is confusing and I doubted if she even get proper training for what she is doing. Please bring back experienced bankers, NAB!

Con artists – Image a loan application over the phone, waited and waited following day. No 4esponse and when I rang I was told there was no record of my application. I had been promised I would know by 8.30 am the following day, the time spent on the phone was about an hour.