NAB owns Advantage. They are like ticks, blood sucking to their victims. They allowed for over charging people for many years, offered a pathetic apology and then spent months taking their time to pay people back. Avoid this institution due to their morals.
Easily the worst bank to deal with
Looking for interest rate paid for the year that we paid for tax purposes. They kept saying it is on the statement. I told them it is not there... info only available for few months and then it just stopped stating how much interest paid.
Officer wouldnt give details of ANY email address, even somewhere I could email to make a complaint about the person I was talking with (Aslihan was the name of the person I believe). So frustrating!
NAB not honour its own promise on mortgage rate — but get rectified after writing complaints on their website
We arranged with a female nab staff to change our $700k mortgage debit rate to 2.86% (nab choice package) on 4/3/2021 (was 3.45% for several years) by ringing 1300790747 at 9:00am, but now in late March nab informed us in a letter the new rate is 3.15% plus a $395 annual fee: what a quick change of face and dishonour of their own promises!
—— After writing complaint on NAB website complaint section they did reply & escalate the problem to “ Brendan Sutherland
Case Manager, NAB Resolve
Customer Resolution and Remediation”, and he resolved th...
Extremely poor customer service on all fronts!
Looking at doing some renovations on our house and increasing our mortgage. Completed online enquiry, even the app was buggy and crashed which should have been my first hint that NAB are not very customer service oriented. Received a call back a few days later, went through what we were after and was told i would receive a call back at 9am the following day. No call back at 9am.
A couple of days later, another call to go through again what we were after and told it was to be referred again for a call back..no call back.
Called them back myself,...
Review wouldn't let me give zero stars....
Absolutely no interest in resolving my issues over a long period of time, all just too hard. Set me up wrong from the start then tried to blame it on me! Made numerous complaints but for the most part didn't hear anything back. At one point a case manager contacted me and started to make progress but then just disappeared and never heard back again.
8 weeks to change our home loan to fixed rate. Took 6 weeks to find out the banking representative failed to lodge our paperwork as he went on holidays. 3 months later and interest repayments are incorrect and we still have no access to our redraw facility.
Have spent hours on the phone. Every representative promises to sought it out and nothing changes. Just found out today that most of my phone calls haven't even been recorded. Pathetic.
All these representatives work from home and obviously have no care for their customers. Who holds these...
Terrible Customer Service
Waiting over 2 weeks for my loan to be fixed hardly a example of positive customer service each time i need something done NAB always ensure a negative experience is provided lodged a compliant on 23/2/21 concerning this delay still waiting for a call
Banking with Nab 38yrs, paid our home loan off years ago, both working, wanting to purchase rural land, 7weeks ago applied still waiting. More than enough equity. NOT GOOD ENOUGH .
Worst customer service and no timeline or system and process for any issues.
I had a Very bad experience with the NAB loans . I was offered 33% of LMI for applying for the loan and now the bank is saying that it’s not applicable now. I tried Reaching them for canceling the loan and they offered me to talk to retention team. The team is not answering or no reply for the last 15 days. Very bad service and no proper timeline for anything. It’s better to stay away from the bank and for everyone you call you have to wait for hours before they connect to some person.
NOT EVEN ONE STAR
After banking with nab for more than 30 years i applied for a loan 20 years ago they were no help as they were not interested this year i thought ill try them again for a home loan 6 attempts at a branch even after seeing the branch manager not even a phone call intrest in getting back to me they are absouloutly useless
i hope who ever has shares with this bank wake up to them selves and dump the shares
Absolute worst experience.
I had all the paperwork ready and a 10 day cooloff was the case. for 7 of those business days NAB did not contact me, update progress or nothing without me doing it first. Credit file got pinged on day 2. In the last 3 days + 1 extra days the amount of extra paperwork that has been asked for has been ridiculous. As the branch person says, I have the cleanest file. Everything intact. NAB just doesn't want clients and won't say "no", hoping I reverse the contract to buy and wear the deposit loss. Their IT systems have crashed several times durin...g initial application stage too. Approvals are done offshore, they had trouble understanding the concept of being paid by a foreign company into an aussie bank account. Avoid at all costs. AVOID AVOID AVOID. Having read other reviews, my experience mirrors this - slow processing, ridiculous document requests all for nought.
After waiting 3 months for FHB we said to scrap it and go with a standard homeloan... That was a month ago. Was lied to last Wednesday saying that "credit is taking forever" spoke to the branch manager yesterday and apparently our files were only submitted YESTERDAY! now I'm doubting our FHB application was put in promptly.
Plan on talking to a broker today and will be moving our banking away from NAB
Don’t apply with NAB for home loans!
- highest interest rates than any other banks
- very slow processing
- endless queries
- never ending paper works
- lag the time for next evaluation
So all of the above is quite enough for an applicant to understand how worse is NAB treating home loan applicants!
Absolutely shocking experience
They started taking money from account for home loan before the payment pause expired when I called them to take this a compliant and they provided me afca webite to write a cmplaint/feedback. I have heard worst stories about nab but now I have experienced myself. Please please dont ever go with them.
They don't live up to their name of being big 4, terrible customer service
The staff at NAB Home Loans are absolute shocker, I asked for my loan to be split and was advised it would take less than 2 weeks, it ended up taking 6 weeks and they suggested to me to call back once the loan got updated to discuss interest backdate refund. So i did call back and faced the worst staffer that basically told me to "wait" abruptly, placed on hold, waited for 10 mins, and then she basically hung up on me. I had to call back and was placed on hold for another half hour. For over an 1 hour i was basically on hold, definitely get out of NAB ASAP.
After giving conditional offer and I fulfill all their listed conditions, approval can still be turned down!
I recently try to purchase a house and land and need to apply for a home loan. I apply thru NAB. Later they granted me a conditional approval and listed all the conditions like conveyancing etc. I provided to them all without any problem and looking forward to the final approval. The process is extremely slow and finally the broker told me that their credit department worried that I cannot pay off the loan because I am self-employed and lots of the self-employed people greatly affected by the pandemic. In order to prove to them my work is stabl...e with no effect by the pandemic so far, I provided them my 12 year contract with the big national firm and my pay slip to show them my work is stable and a good income coming in every month during the pandemic conditions. However, their credit department did not want to change their mind and instead turning down my application by giving me a official letter saying that my credit rating is not good enough etc just all the general reason. The whole process took 2 months and ended up with false hope and negative results. This is completely ridiculous and unacceptable because, 1. All their mentioned reason on their turned down letter should have been assessed before the release of the conditional approval. 2. There is no mentions on all these general reason when they list the conditions on their so called conditional approval. 3. Such practice is really chaotic and not professional as they reverse everything back to zero without giving a proper reason. This reflect their so called professional is not really professional at all. 4. Their work procedure is chaotic and contradicting themselves.
Terrible customer service!
- no reward for an existing customer, they offer new customers much lower interest rates.
- the customer retention team who are supposed to keep the customers happy offered me a higher interest than the normal customer team, what a joke!
- waiting time to speak to anyone can be up to 2 hours and then they hang the line, you have to try more than once.
- they have shown zero customer care and sometimes I felt that their tactics are very shifty.
Unacceptable time frame for loan approval.
I applied for a relatively small commercial loan in March of 2019, approval was finally given in September 2019. The Banker acknowledged this was not an ideal time-frame but excused it by saying that "this is how things are now". Really? I submitted all information as requested, but kept receiving emails asking for more and more detail. I felt I was being strung along most of the time, and it was not until I threatened to walk away from the deal that things finally happened for me. I know that because of the Royal Commission the Banks are ultra...-cautious in their lending approvals now...but honestly....they are causing real anxiety for people. I got even.....scrounged up every dollar I could, and paid out the loan in full last week. GOODBYE NAB....and I won't be back EVER.....and do you know the most disappointing thing about this??? I worked for Nab for 12 years as a personal and business banker....and NEVER treated any of my customers like this. The only reason why the Royal Commission came down hard on the Banks was because of their appalling dishonesty....and once again...the customers suffers for it.
Worst Customer Service/ Won’t recommend NAB to anyone
I started a land loan application on 02/07/20. I was given a surety in writing that the application will be processed by 31/07/20. It’s still not processed.
I understand that sometimes process can be delayed. I was told to extend the date twice 19th to 31st and then from 31st to 7th. I kind of understood the first time however the second time I am worried because I won’t be able to extend the settlement date further and on top it’s costing me money every day. We are paying penalties every day for the extended period we requested. We are on the...verge of loosing our land deposit. They don’t provide any updates and when I call to get updates I don’t get any response. It’s really very frustrating. Every time I called I had to wait 30 to 40 minutes just to be told that the person who’s dealing with the file is busy or he’s not available. Staff is avoiding our calls. I am getting different information from different people. I have been advised first that the file was with credit assessors, then for quality review then for valuation and then again for quality review and now its with credit assessors again. The whole process has been a debacle. It has given us a lot of stress and anxiety during these difficult times when we already have enough on our plates. Seriously I don’t know as a customer where should I go? NAB Customer Service operator has put feedback twice but it seems like nothing happened.
Fantastic Rates! Great customer service!
Recently refinanced 2 loans from Bank of Melbourne and the rates with nab are fantastic! 2.19 fixed for 2 years owner occupied. 2.69 fixed on my investment property! So glad I made the move it has saved me nearly 10k in interest a year. Also the customer service over the phone is brilliant! Thanks NAB already recommended you to friends and family.
Questions & Answers
Has anyone get declined after the conditional approval and didn’t tell you the reasons??
How long is processing time at the moment for home loan pre-approval?
What does it mean if your application was on nab online than a few days later it’s no longer on it/
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