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NAB Home Loans

NAB Home Loans

1.5 from 128 reviews

Reviews

(12)
(1)
(4)
(11)
(100)
  • Transparency
    1.5 (18)
  • Customer Service
    1.5 (18)
  • Loan TypeVariable Rate (9) · Split (2) · Fixed Rate (2)
  • Application Process
    1.8 (12)
  • Timeliness
    1.7 (11)
  • Loan used for:
    • First Home (8)
    • Renovation (1)
    • Home Construction (1)
  • Loan Term30 years (5)
  • Online Tools
    2.0 (5)


dillon t.

dillon t.Sydney, NSW

  • 2 reviews

Their loan settlements team should all be FIRED. You incompetent useless TURDS!!!!

published
Transparency
Customer Service
Application Process
Timeliness
See all answers

Jarrad L.

Jarrad L.Metropolitan Adelaide, SA

Slow and Inconsiderate

published

We applied with NAB through our broker for a home loan. We are first home buyers. We had conditional approval, they had 3 weeks before finance was due on the property and they missed that deadline. Then we were told through our broker that it would be another 3 weeks before we'd hear anything, which would be past settlement date. We are in the process in applying with another bank. Stay away from this bank like the plague. They'll cause unwarranted stress.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used for:First Home
See all answers
Chiran K.

Chiran K.Canberra Central 2601, ACT

Avoid NAB Please!

published

Never bank with NAB, especially home loan and Credit Cards. The staff do not know how to treat customers. I am desperately looking my contract tenure be over so that I can switch it to another bank. Please listen to other people and avoid NAB.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeSplit
Loan Start DateJuly 2019
Loan used for:First Home
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Jem E.

Jem E.

  • 2 reviews

stuffed me around and almost cost me my house

published

worked with them for 3 weeks while i had a deposit on land and build, they had all document's needed and appoved my finance to at the last minutes before settlement to tell me the credit team would not allow spit construction loans any more.. i could possibly lose my deposit and house.. and they dont care why would they not say this at the start so i could find another lender rather then drag me around for 3 week and possibly cost me everything.. horrible

Transparency
Customer Service
Application Process
Timeliness
See all answers

Chris

ChrisGreater Melbourne (Outer), VIC

  • 4 reviews

The Worse bank ever!

published

This must be Australians worse bank ever! Highly offensive staff with scripted dialogues, no common sense and general inability to assist with any issues.

I am so glad that I have refinanced all my mortgages and banking with another bank. I have also moved all my business banking to Westpac and I have never been happier.

NAB is like a dinosaur with their technology and processes. At least I have learnt my lesson to never bank with NAB and I encourage all others to ditch this awful bank and refinance with another bank so you can actually enjoy your money.

Transparency
Customer Service
Loan TypeFixed Rate

Sydney 2011

Sydney 2011Sydney, NSW

Home loan retention team treats you like an Idiot

published

Just come off the phone from the home loan retention team with J.... Got treated like an idiot and basically was like a sales call, wanting me to do more business with them and channel more their way. I wanted to give them an opportunity to do something about my rate. Obviously NAB does not need customers. You lost me as a customer after the experience with your just about insulting Team Member
BYE BYE

Loan TypeVariable Rate

Dianne

Dianne

  • 5 reviews

Home loan rates

published

Interest rates have gone down, rang NAB to get a better rate, spent 45 minutes waiting to speak to someone to be told they will not reduce my rate. They could of told me when they were going to transfer me for the 45 minute wait that I was wasting my time thinking they would reduce the rate.

Transparency
Customer Service
Loan TypeVariable Rate

Mahesh

MaheshGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • Verified customer

They ruined our home loan application which cause to lose our 31K deposit.

published

That was a worst experience ever in our life.They gave us a conditional approval with highest rate and finally declined our application in the due date avoiding go for another provider.We lost our $31000 .Stay away from these liars.Very disappointed.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan used for:First Home
See all answers
choprasimple

choprasimpleAU

  • 7 reviews
  • 1 like

Resolved the issue upto satisfaction

published

Update
They resolved issue up to my satisfaction this is called turn the customer perception!

3 years of good deed what I had with bank (moved from another bank) tattered with in seconds due to Extremely poor customer service. Credit of that goes to REDSTAR CONSTRN LOAN team. I would not even close near by to that street where this banks is.
One star because there is no option less then that.

Diasppointed to say I am on verge of losing my home which I just got the keys this morning and have to sell it if bank continue with their dirty deeds.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateDecember 2016
Loan used for:Home Construction
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J L

J Lsydney

  • 29 reviews

Dangerous... Warning!!! Cruel & nasty people stay away.

published
Transparency
Customer Service
Application Process
Timeliness
See all answers

Terrible

published

Terrible customer service. The rates are not competitive and they will bully you into keeping your loan with NAB when you call to negotiate your interest. Really high annual fees ($395) and I still have no idea what the annual fee covers.

I had a fixed rate and once the fixed period ended the interest rate switched to a very high variable rate. I pay on time with a good credit rating yet they treat you like your loan is subprime. Look elsewhere before taking out a loan and do not trust a Mortgage Broker who recommends NAB.

Transparency
Customer Service
Application Process
Timeliness
Loan Start DateJanuary 2017
Loan used for:First Home
See all answers

Dino

DinoSouth East Queensland, QLD

  • 4 reviews
  • 5 likes

Very unprofessional in approach and customer service

published
Transparency
Customer Service
Online Tools
Loan TypeSplit
Loan used for:First Home
See all answers

Terese

TereseSydney, NSW

Avoid at all costs

published

The worst you will get. The most unorganised bunch. Their lending team have no competence or sense of urgency. Initial draw-down payment was delayed for weeks. They kept asking for documents we had already sent.

Transparency
Customer Service
Loan TypeVariable Rate

Home Loan experience is POOR!

published
Transparency
Customer Service
Application Process
Online Tools
Loan TypeFixed Rate
Loan used for:First Home
See all answers

Very disappointed with the service

published

Our broker applied for the home loan with nab and it was a terrible experience for us. They gave us pre-approval with no specific condition. We looked for the property based on the loan amount they mentioned in the letter. However, after we payed 0.25% of the home price to the agent, we waited for two weeks to get the loan and at the end, the bank rejected our application. The reason was my husband ABN that they knew at the beginning. Nothing changed in two weeks. They just wasted our time with two little kids traveling 3 hours every week for inspection and back.
They don't care

Transparency
Customer Service
Matthew

MatthewGippsland, VIC

Home loan

published

First home. Start up to this very day it has been easy. All my questions answered, set up smooth, maintaining loan simple due to set up process. Alot of advice given. Some taken, some ignored.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan used for:First Home
See all answers

Michael B.

Michael B.Perth, WA

  • 7 reviews

Hassled Every Time!

published

I havent got a home loan with NAB nor would I ever!! Currently have an everyday account with them and EVERY SINGLE TIME I go into the branch for whatever reason I get the same Home Loan speech and I dont like being rude but it is so annoying!

Transparency
Customer Service

Cindy Lou Who

Cindy Lou WhoMelbourne

  • 12 reviews

No Accountability Whatsoever

published
Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used for:Renovation
See all answers
1 comment
Cindy Lou Who
Cindy Lou Who

Janine Barrett

Janine BarrettWide Bay-Burnett, QLD

  • 2 reviews

Direct Debit Fraud

published

NAB is practicing direct debit fraud on the people of Australia, stated in the recent RC into Banking NAB is also bribing customers accountants to achieve this. To detect Direct Debit Fraud you must apply the process called Audit of Accounts to your bank statements. You tally the number of transactions not the monetary amounts. NAB was also fully aware of this process for 5 years yet did not address it once. Qualifying evidence they do not fix anything. There has been an 80% increase in Direct Debit Fraud in the last 5 years according to the AFP website. People need to be made aware they can remove your payments from your facility which causes the facility to rupture and be foreclosed on.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan used for:First Home
See all answers

POOR HOME LOAN managment team KNOX CITY VIC

published

Very disappointed with the service !!! Nab has provided me!! wasted my whole one week!!! I have been their customer for 25 years with 4 of my properties, they have all been paid off and the loan has been close off!!! I have only asked for 50 thousand dollars to withdrawal on my apptment, a female home loan specialists in the knox branch said"I spend more than I'm earning!!! That is my problem as long as the payments have all this time have been paid off!!! Now I have refinanced with ANZ they approved my loan instantly with 283000 dollars I was very pleased but only need 50 thousand! Please dont waste your time with NAB and move on to another!!!


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Questions & Answers

Zaid K.

Zaid K.asked

What does it mean if your application was on nab online than a few days later it’s no longer on it/

No answers

Mary P

Mary Pasked

Just been offered fixed rate 2 years 3.69 from my current rate 4.29 yet told my repayment won’t change? Why ?

No answers

Paul

Paulasked

Hi Iam waiting for the last progress payment.Waiting for the NAB person to valuate the property. Any idea how long does they take?

1 answer
Mia
Mia

Hi, i don't know sorry. We drop after 3 week of wait.


Get an answer from our members and NAB representatives

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