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Avoid Hyundai: Poor Warranty Support & Safety Risks I am extremely disappointed with my experience as a 2022 Hyundai Palisade owner. Recently, my… Read more

vehicle suffered a coolant leak from a heater hose at just 63,000 km. This is a serious safety issue that could have led to complete engine failure while driving, yet Hyundai refuses to take responsibility.

I took my car to Westpoint Autos (Hillcrest), but they denied my warranty claim. The Service Manager, [Name Removed], claimed that hoses are "consumable" items based on a warranty exclusion clause. However, this is a blatant misinterpretation of their own policy. According to the official service manual, this hose is an "Inspect" item, not a "Replace" item at this mileage. It is clearly a manufacturing defect, not routine maintenance.

To compare, when a turbo intercooler air hose failed on my Mitsubishi Pajero Sport, Mitsubishi replaced it under warranty without question. In contrast, Hyundai treats a critical cooling component as if it were a windshield wiper or a light bulb.

If you are considering a Hyundai, be warned: they may find any excuse to deny your warranty claims even on a nearly new vehicle. I paid $550 for the repair and $150 for DHL costs, totaling $700 out of pocket for a defect that should have been covered.

Hyundai Australia, if you are reading this, please look into Invoice #4255824 from Westpoint Autos Hillcrest. I expect better treatment for a premium SUV owner.