Caution: Do not submit service reviews with honesty. These are not anonymous.
I am not sure if this is the right forum to discuss Hyundai service but since the surveys are being sent by Hyundai MC, I think this is the right forum. I took the matter with Hyundai, but so far no response. Have re-sent the email to different departments i.e. customercare and privacy, I do get acknowledgements that they have received the emails but they never address the issue.
Took my Santa Fe to local dealer for annula service and a day after, I got email to submit my review. I was honest and complained about the behaviour of the staff. I thought Hyundai will handle the matter carefully by keeping the identity anonymous. Next day I got a call from the staff quoting exact words i write and asked my why I said like that. This is horrible. I am now hesitant to take my car back at the same dealer fearing that they may 'do something' to it. I am not comfortable and raised the concerns to Hyundai directly.
There was no indication within the surveys that this information ‘will’ be shared as it is? I might have been extra careful in choosing my words.
What are they trying to achieve by this? Are they really interested in having people give honest feedback?
Purchased in November 2016.
2013 Diesel Santa Fe
Had minor issues which were rectified ASAP by Hyundai
Great car. Safety was paramount when buying and didn’t let my family down when in a crash.
Has done 161k and now the sound system controls on left side of steering wheel have moved positions. ie; Mute is volume up. Volume up is volume down. Radio station adjust is mute etc etc. But I’m sure it’ll be fixed in a jiffy by Hyundai
Dr Mal Fernando
looks beautiful - initial (first 50 - 7500km) will be OK - then start gives troubles one behind one trouble
I bought a Hyundai Santa Fe Highlander 2016 brand new for personal use - at about 76K turbocharger blown on the middle of the freeway - clean service history with dealership on time - fortunately vehicle was under warranty - repaired it took about 2 weeks - also some metal sounds in the back while driving fast - reported to the dealer but could not find the cause also AC is not working well now - never buy a hyundai again - bad cars but looks beautiful - initial (first 50 - 7500km) will be OK
Purchased in March 2017 for $61,999.00.
Bought a faulty elite, turbo hoses blowing off multiple times having to be towed each time, confused gear automatic gear changes, paint defects, losing power or no response from acceleration, no joy from dealer or Hyundai themselves, dealer said it was my fault that caused these issues
Purchased in June 2018 for $63,000.00.
Hyundai Santa FE 2019 Highlander
Top model of Hyundai Santa FE is far better than the lower models. Better than all the other cars of its class like BWM and AUDI. Amazing features like safety cameras, collision sensors and blind spots detector is very useful for new users. Love to recommend if you want a 7 seater SUV with premium features same as available in mercedes, BMW and AUDI. Perfect for a big family and has lots of boot space for extra luggage storage.
2013 Santa Fe BEWARE
We had a 2013 Santa Fe Highlander.
This car is a great looking car inside & out. The interior feels good quality & has lots of little storage nooks. Is nice to drive, however I feel the steering is a little sensitive, especially on freeway driving.
Air conditioning problems from early on, which can’t seem to be fixed.
Our car has just done 100,000 k’s. Whilst just coming off the freeway recently, our DIFF exploded & oil started pouring from underneath. Hyundai didn’t really want to know about this problem. Surely this is a safety concern for Hyundai??? Could have been a very dangerous situation for us.
After investigating Santa Fe’s of this year, I found 2 other people who had encountered this serious DIFF problem!!!!
Really, really disappointed with this car.
We replaced with a 2nd hand diff (brand new was $6k) & traded it for a Nissan.
Glad to see it gone.
With 5 kids in tow, we find our Hyundai Santa Fe extremely reliable, amazing on fuel and extremely comfy!!! Easy to drive and look after, we love piling in and going for a drive! It could do with better AC though, with my kids who sit in the rear seats, finding it very stuffy and hot or cold, as there are no air ducts that go back that way. It’s a fairly basic model therefore not much can go wrong or play up! For a 7 seater SUV for the price of purchase, seriously its worth the money
Great car. Fantastic practicality and sublime engine/transmission
I've had the Santa Fe for about 6 months now. It is a fantastic car. Great diesel engine provides solid torque whenever you need it. The transmission is pretty good if not a little jittery at lower speeds from time to time. Suspension rides maybe a touch firm but nothing to complain about. I particularly enjoy driving the Santa Fe in Sport mode, it becomes a completely different car and can be quick and engaging to drive. Steering provides good feedback. Turning circle is excellent for a car of its size.
Very practical and comfortable vehicle. Boot takes our pram and gear well. Android auto and Apple car play are amazing and the Bluetooth connects every time without drama.
I'm a taller guy at 6'4'' and fit comfortable in the front seats (which is a primary consideration for me). The bolstering on the seats could be better for my bigger frame but my wife finds its incredibly comfortable. We've done some longer haul trips and the car travels well with the NVH being pretty good, if not a little intrusive on coarse surfaces. The seats did the job for trips to Mudgee and Melbourne. Can't complain.
This is my first Hyundai and I'm pleasantly surprised by the performance and build quality of the vehicle. No squeaks or dash rattles, solid door thunks and good enough mix of softer interior materials (as opposed to hard plastics).
Overall the car has been the best all round vehicle we've owned. Practical, comfortable and enjoyable to drive. Highly recommended.
A really good drive!
I've had my 2009 Santa Fe 2.2L diesel admittedly only 4 mths so far so not a long term test, but in that time, I traveled from Bathurst to Flinders Ranges SA and return with no fuss what-so-ever. The car sits well on the road with surprisingly good handling for a SUV. (it is constant 4wd)
I towed a camper trailer on the trip and achieved an average of 10.2 l/100 with a fully laden car, really good after my previous petrol 3.3L Nissan Pathfinder (2003) which did average 13.2 l/100 on a similar trip NOT towing anything!
It's very comfortable and easy to drive with light but responsive steering and light accelerator.
There is however, a problem to look out for in this series which I discovered I had on mine, the car sometimes simply would not start but just kept cranking!
To cut a long story short, I discovered after some investigation that there is a wiring loom under the dash going up to the key module that is so tight that it connects and then disconnects at will, so sometimes the car starts and sometimes not!
I went to Hyundai to price rectifying it and they said that both the loom and starter module needed to be replaced at a cost of $650.00. (approx)
I then had a bright idea and crawled under the dash, fitted a cable tie to the loom and around the steering column, holding the loom firmly in place and have had NO problem since! Savings: $650 woo hoo!
But all that said, I would recommend and seriously consider buying another Hyundai....very nice car!
Do not trust auto parking!
I bought this car for the auto-parking which worked a treat for months, until it didn't. It smashed me into the vehicle it was parking behind and dented my Sante Fe (luckily other car was fine). I feel Hyundai should repair the dent but they have not been helpful. The doors are also too low and get stuck on the curb almost every day (poor design), otherwise its great car.
Love this car!
I have had 2 Hyundai Santa Fe and I must say the driving experience is really excellent! It’s economical with fuel, plenty of space inside and back, the seven seater allows for my kids friends to ride along, the digital technology capabilities are great, comfortability and easy drive mechanism makes it stressless to travel and most importantly the safety features gives me confidence that we are secured whilst driving! Love the car!
Great car until the transmission blows before 50,000km
Bought this car when my brood was expanding. It drives beautifully, quiet like on rails. Great interior space and beautiful lines on the outside. Extremely easy to manoeuvre. Have had some air-conditioning problems from the get go which starts after the car has been running for around 1 1/2 to 2 hours. To date, the dealership hasn't been able to fix it. Have had an issue with the button handbrake, however that was fixed and have no troubles with that since. Unfortunately, the deal breaker for me is the transmission issues which buyers need to be aware.
My car has been fully serviced on time at reputable dealer and dealership. Prior to my car hitting 50,000 I noticed slight slippage, and then clunking, then slight stoppage with the cars transmission. I decided to take it to the dealer to look at with the recall for the bonnet latch. I needed a new transmission as the splines were totally worn. After a battle with Hyundai, they honoured the warranty. They paid for parts, while I paid for labour. This would have cost me near $7000. When my car was in for repairs (nearly 2 weeks) there were approximately 4 (in the first week that I was aware of)other Santa Fe cars in for the same reason. A terrible shame for such an otherwise okay car. Be very wary before buying. I am in the process of looking for another car, unfortunately, it won't be Hyundai.
Purchased in November 2012.
Nice....while it lasted.
Had a Sante Fe Highlander that was faultless engine wise for 7 years. 150,000ks. Serviced for everything at Hyundai dealer including door seals which came off every few years. Then driving it to work one night and it started losing power and noticed engine starting to overheat. Took it to dealership next day and found head had cracked. $4500 to fix. As soon as it was put back together i sold it. Was it the car, was it the servicing?? Hard to say. Not sure i would take the risk again.
Gearbox problems, rattles and average service
I bought the Santa Fe DMII Highlander new at Hyundai in Frankston/VIC.
I bought a car off the floor, as my previous car was written off. The Hyundai cars get good reviews, John Cardogan is all for it (autoexpert on Youtube) and the drive was good.
The cabin plastics are a little cheap and the car developed some cabin rattles over time.
At around 20,000 km the gearbox developed shifting problems and the dealer tried twice to upgrade the software and "re-learn" the gearbox. I was under the impression nothing had changed and told them to look at replacing the gearbox.
At 45,000km the gearbox didn't shift into certain gears anymore and reversing was not possible.
It took Hyundai Australia nearly 2 weeks to approve a new gearbox.
I passed the car onto my wife, who never liked the car and we sold it privately.
Purchase a wagon or a people mover, there is no need to drive a SUV to haul kids, other cars do it better.
Love my Santa Fe
I love my Hyundai Santa Fe.
When i was looking for a new car i wanted something that was capable, practical and real which is really hard to find in todays car market.
I then stumbled upon the Hyundai Santa Fe with its 2 tonne towing, huge boot it ticked all the boxes.
I have pulled excavators, trailers and all sorts of bits and pieces with ease behind this car.
If you are looking for a practical non showy good all round car then the Hyndai Santa Fe ticks all the boxes.
Don't not deliver on there promises
Too k vehicle in first service was told not worry about both booking in when purchased and said a
Loan would be provided this didn't happen would even take owner to shops had to wait around for over a hour. They tell people they have fixed price servicing not true fixed price as price varies depending on service interval not like Toyota they have fixed same amount for service intervals for three years
Consistently good. The after sales experience is great. Over 4 years on and not even a Hiccup. Its a great family car especially with the extra seats. Fantastic on fuel. On a long trip i can get fuel consumption down to 6 leters per 100km. The reversing camera is a bit sensitive, you need ti keep it clean.
Awesome SUV, love the drive
No complaints whatsoever. Value for money. Amazing space, style and feature. Responsive engine and top it all powerful. Fuel efficiency is remarkable. Light styling is amazing and only slight drawback is the engine noise through the cabin. Would recommend everyone for value for money. Do test drive and then decide.
Robb of ACT
An Outstanding SUV providing luxury and performance
We have had our Santa Fe Highlander for almost two years now and we couldn't be more satisfied with our purchase. The performance is outstanding feeling more like a sports sedan than a SUV, whilst providing every luxury and comfort for both driver and passengers at an affordable price. Reliability and running costs are unbeatable with Hyundai providing free servicing for five years. I thoroughly recommend the 2017 Santa Fe Highlander for anyone in the market for a larger SUV with excellent performance, safety, convenience and reliability.
Pathetic Mileage and No customer support
I have a new Santa Fe Active X (done 600 kms). My car has been recalled for steering assembly. Having called 3 dealerships, they don't have an appointment for me to bring in my car for another month. Am I expected to drive my car around with a faulty steering ???
Also, mileage that my car is giving thus far is only 18.1 ltr/ 100 kms....
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