Best Westpac Personal Loans

Attitude Was Uncooperative and Belittling – I want to do something fairly simple. I have an unsecured loan with WBC I arranged at a branch. I sold my car. I am contracted to buy a new car… Read more

subject to finance. I thought the easiest thing to do would be to ask WBC to change the unsecured loan to a car loan...after all car loans are half the interest and I dont have to move money, banks etc.

The attitude I struck from the phone banker was astounding. By the end of the conversation I was confused as to what I was trying to do and basically refused to discuss it...The funny part of this is when I borrowed the unsecured amount I had a credit card with a higher limit than today and a second loan I have since paid off. A few questions would have discovered I am able to service the two loans if thats what I choose to do.

I cant believe a personal loan specialist working for the call centre is allowed to treat clients the way I was treated. I did quite like WBC, and did consider moving the home loan there however this person has totally put me off dealing with them.