Best Shark Steam Mops & Hard Floor Cleaners

I got last wesday and i love it's so light easy to use in the past Hoover steam mop that was heavy and leaked water not this mop Show details

Don’t buy their products! Product rubbish and customer service appalling. Bought a Sharkninja steam mop in February, a month later the pads stopped… Read more

spinning and randomly it stopped steaming intermittently. I contacted customer service who advised I need to send a video of the issues. As it was intermittent it was about another 3 weeks before the pads stopped spinning and the steam randomly stopped. Luckily I managed to get it on video.  I sent the video to which they responded they would replace the mop IF I sent a photo of the mop with the cord cut. I have three dogs and a very large area that needs mopping, it could take a couple of weeks before I received a new mop so I advised them I would send them a picture of the cord cut once I had received my new mop. They refused. Bearing in mind this is a two month old mop which I first reported issues with only a month after purchase this is ridiculous.  I have contacted ACCC who will hopefully get a better result than I did.