Best Ford Utes

I purchased my Ford F-150 from Sinclair Ford with high expectations, believing I was buying my dream truck from a dealership that would deliver a… Read more

premium vehicle and professional service. Instead, my experience has been deeply disappointing, and Sinclair Ford failed in every aspect of delivering that promise.

The truck was handed over in an unacceptable condition, with major defects present at delivery. These included a dent in the front passenger-side guard, a dent in the wheel tub, poor paint coverage on the roof, burnt marks in the rear seat, and the vehicle was also dirty at pre-delivery. I believe the truck was presented dirty so the defects would be less noticeable. To make matters worse, the air-conditioning failed on the way home in extreme heat and would not even blow air through the vents. A brand-new flagship truck should never be delivered like this.

Although Sinclair Ford has provided me with a suitable loan vehicle through this process, my biggest problem is with the delivery condition and the lack of accountability from Ford Australia. The expectation that I was buying a brand-new truck, not a repaired truck. That is the core issue for me. I did not pay for a vehicle that needed major rectification immediately after delivery. I paid for a new truck in new condition, and that is not what was handed over.

I was encouraged by Sinclair Ford to contact Ford Australia and register for the RAV buyback program. During that process, I felt completely dismissed by Ford Australia, who told me the truck was delivered with only minor defects and did not warrant a brand-new replacement. That position is unacceptable given the visible damage, including transparent paint, solvent boil (blistering paint), burns on the seat, exterior defects, and failed air-conditioning. A vehicle delivered in this condition does not meet the basic requirements expected under consumer law.

What made the experience even more frustrating was the handling of the issue after I raised the defects. I consistently pointed out the problems at collection, yet I was still encouraged to take the truck home. I was never told that I could be entitled to a brand-new replacement vehicle at the time, and I was later told I would be getting back my repaired truck and that this was all I could expect moving forward. That came directly from [Name Removed]. This response felt dismissive and showed a complete lack of accountability.

Sinclair Ford failed me in every aspect of this purchase: delivery, pre-delivery preparation, communication, and after-sales support. What should have been an exciting and memorable purchase has instead been a source of frustration, disappointment, and regret. In hindsight, I should have bought a Ram instead. I would not recommend Sinclair Ford to anyone expecting a genuine premium buying experience or a vehicle delivered to proper standard.