Best Ford SUVs / 4WDs

When purchasing a vehicle it can take me many months of research, walking through some dealerships and when I cut down the list, overnight/24 hour… Read more

test drives. I nearly left the Ford Escape off my list as Ford had already announced it was no longer importing them which was a concern regarding resale values. As the last vehicle I tested drove, I found it was no comparison, it really had some wow features and just showed up the negatives in the other vehicles.

That motor is just fantastic. I drive it 98% of the time in eco mode, and it's perfectly powered in that mode and just has so much reserves. Such a nice handling car to ride. I have the ST Line in AWD which I felt was necessary with so much power on hand.

Space for interior is good for me, and boot room decent. Traveling distance is good and very happy with it. Escape has been very reliable, and only one small warranty issue being the drivers side seat belt holder needing repair and ongoing repairs due to original dealer not fixing it properly.

My only issue with the dealership support locally and having to travel significant distances for servicing and warranty which is annoying.

Most friends who have traveled with me are very impressed with it. I have to admit I also enjoy my time behind the wheel still..

I'm completed 35000 kms now in 18 months and only real concern is tyre placement. Standard is Continental EcoContact 6 and they handle great, ride well and not to noisy, but seriously worn out in 35000 kms. not good, not the vehicle fault but wow still. Better choice please Ford.

As a used vehicle, please go test drive one, especially the AWD versions..

The 8 speed transmission is is most costs barely noticeable and operates well. Pretty happy with it.

I also would like to add, the vehicle tech is quite well sorted without glitches or blank screens so far. The radar cruise is very good, and the headlights are fantastic.

Servicing is terrible in country SE Qld, limited dealers who own multi brands, so are expected to wait unto 3 months for a service booking. Yes thats right! unless your prepared to travel 90 mins for another dealer, but some of these dealers aren't the best to use. I will say Warwick Ford have been one of the better ones mostly.

Had this car as a rental driving from Brisbane to Melb and return. It was horrible. The cruise control and collision detection kept shutting off.… Read more

Had constant warnings able having two hands on the wheel, whilst I had two hands on the wheel. Also the driver fatigue warning rest now was ridiculous.

What a Lemon, DO NOT BUY a 2018 Ford Ecosport - Trend. Applied for Goodwill claim, rejected Ford DO NOT CARE, they are actually heartless and do not… Read more

live up to what they claim to be.

Bought it near new in 2020 then the ticking started under the hood, took it to Ford, no solution said it was normal, I don’t think so. Then mysterious warnings on the dash and the car refused to start, electrical and relay issues.

Low Oil Pressure warning on dash, now the engine needs to be replaced due to failed oil pump tensioner which has been well documented in Ford’s EcoSport recalls. Cost $10,790 AU. My VIN conveniently was not included in the recall.

Ford - Heartless and won’t take responsibility for badly designed cars. They will not give you reasons for their decisions, as they know you can’t do anything and will just go away, they can do what ever they want and you have no chance at compensation. It’s your fault the car is a lemon not Ford’s, what a joke.

Goodwill claim, don’t even bother. Pakenham and Berwick FORD as a customer I’ve never been treated so badly.

My mother has been having ongoing brake problems with her Ford Puma. Many attempts have been made to no avail. On December 30, 2024, my mother took… Read more

her Ford Puma in for its 45,000km/36-month service. Along with the regular service, she told them about two problems: - The car won't start each morning unless the key is right next to the start button. - The brakes make a squealing noise when driving forward and using them. The service team said they fixed these problems and told us to keep an eye on how the car runs. But the issues didn't go away. After I complained about the noise getting louder, we took the car back to Ford Warwick Farm on January 7, 2025. During this visit, the service team heard the brake noise on a test drive cleaned and put the brakes back on, and said the car was okay to use. They stated the key proximity is not a problem, but it still occurs every day. We were advised to be firmer with the brakes—a tip that's not practical or sensible. In just seven days, the squealing came back louder and happened when reversing, turning into a real nuisance. On February 19, 2025, we took the car back to Ford Warwick Farm once more. The service staff admitted the brakes still squealed, swapped them out as a 'goodwill' gesture, and said they'd fixed it. But three weeks later, the noise returned twice as loud and has not quit. It was mentioned, if we washed down the brakes with water to remove dust, the noise will no longer be present. Well, this is not entirely true. I moved the car into the driveway, removed the dust as best as I could, reversed the car back into the garage with no noise. Two hours later I drove from my house to Bankstown, took my family to the movies, reversed the car into the parking spot and low and behold, the noise was back. So, what is on the service docket is a flat out lie. 'No longer present' indicates that it should not happen again. I've email the complaints servicing department with attached papers from the service team, including notes from several service visits. They claim that the squealing is "as acceptable condition" as indicated on their service document but that just doesn't cut it. My mother and I haven't run into these problems with other car brands, which makes this Ford experience extra frustrating since it's my mom's first Ford. This ongoing headache doesn't look good for the company's build quality or customer service. It's caused us stress, hassle, and embarrassment. I asked Ford Australia to step up and solve these issues. We were advised by a Customer Experience Specialist that we will need to arrange a booking date with Ford dealership for further inspection of the brake issues. Around this time, we received a letter about a recall on her vehicle for another issue and booked this in together for 4/8/25. As this is an issue on Ford's side, we requested a loan car and was promised over the phone by someone in Ford Servicing. My mother also received a phone call on 23/7/25, confirming that she would receive one. But on Tuesday 4th August, she had taken the car in, asked about the loan car and they are claiming that no loan car was requested. (Hence our frustration even more). I spoke to a woman named [Name Removed] in servicing while my mother was there and she promised my mother that she would be receiving a small loan car tomorrow. The following day, Wednesday 5th August, my mother returned her car again, asked about the loan car that was promised and was straight away denied. They said there was nothing in the system stating she was receiving a loan car. The gentleman [Name Removed] assisting my mother, went to look for a loan car but came back with a car that my mother felt very uncomfortable with and unsure how to operate. Every time I email the FORD complaints department they somehow keep avoiding the issue and ask me st>pid questions and try to throw things in our faces without doing their due diligence. I can't believe the amount of disrespect and unprofessionalism that FORD has been. Why is it hard to accept responsibility? FORD is a joke and treat their customers very poorly. This is still ongoing and their willingness to address the issue with her car brakes has affected our mental wellbeing. Shame on you FORD. The latest saga to this, we had to book in my mother's car for a recall issue and brought up the brake problem......well let's just say, instead of wanting to help or accept their responsibility, the service guys suggestion ([Name Removed]) was to palm this problem off to another Ford service centre. Good on ya mate, way to solve a problem. It just goes to show the level of quality service delivered by Ford and their staff.

Endura Transmission shudder this is a WELL KNOWN PROBLEM by Ford, should be repaired under warranty ours was around 90K the issue was in the… Read more

transmission valve body, a costly repair, took min of 4 trips to diagnose.

Fotd STILL owe me $600 for a previous warranty repair! Wife was SHORT CHANGED!

Typically Ford will dodge and weave try to charge you for their errors…suggest you just leave the car there and tell them to ring you when it’s fixed, and that your not paying 1 cent … it will take them between 3 to 4 weeks.

Our TREND is great they just don’t know how to diagnose and repair properly. Our car is a CITY commuter now has now 140K on the clock ….OME tyres and brakes driven everyday. The car has always been serviced on time by Ford same dealer in Frankston area.