13 Cabs

Free Travel offered in Victoria for the month of April 2026 had given me a chance to disprove 13Cabs' Service. On my departure date 11/4 13Cabs failed to deliver my prebooked service on 9/4, to pick me up from the hotel to the Warrnambool train… Read more

station in the early hours of Saturday.

In my usual bookings, the driver will send me a text before his arrival. On 11th there was No Text from the driver. I therefore contacted 13Cabs where [Name Removed], staff member told me that there was No Prebooking made under my name.

THIS WAS UNACCEPTABLE! [Name Removed] further explained that her female colleague didnt know her duties well in taking my booking.

This 100% failure in the delivering of service had greatly inconvenienced me!

I WILL NOT USE 13 CABS!

If you want to stand for 45min in the dark and wait for your taxi that never arrive and be late for you flight then book with them. Pre-booked and telephonically confirmed again after 30min of waiting only to be told on the second call after 45min waiting that no taxi is coming as none is available.

Booked 13cab on the website last night for a 4am ride to the airport and 5 mins before arriving the driver cancelled my ride like how uber does, causing me to miss my fight. This has caused me stress and massive out of pocket expenses, Will never use them again.

Terrible service, will never book through 13Cabs ever again. Pre booked one week beforehand a wheelchair taxi for my 92 year old mother for 9am to go to her sister in law’s funeral and the taxi cab received the booking 8.55am, 5 minutes before pick up. Was late to the funeral, which caused great distress for not only my mother but for the whole family. Do not use this company ever!

I pre-booked the night before for 5:45am , at 5h55 no cab still "finding you a cab" . Had to cancel the cab and booked uber instead. Uber came in 3mins. Never again

I would like to commend Mohamed taxi plate T3509 for his exceptional service on 26/3/26. He was punctual and friendly. His taxi was extraordinarily CLEAN! He as a driver presented himself the same and with superior professionalism. He deserves to be commended and acknowledged. Thank you for your service.

I am writing to formally raise a complaint regarding an incident involving one of your drivers on 4th February. On that day, I was involved in a road accident in which I was not at fault. The other driver, who was operating a vehicle under your service, was responsible for the collision. Since the incident, I have made multiple attempts to… Read more

contact the driver to discuss insurance details and settlement for the damages to my car. Unfortunately, I have received no response.

This lack of communication and accountability is extremely frustrating. As the driver was operating under your company at the time, I believe your organisation holds responsibility in ensuring this matter is addressed properly. It is not acceptable for customers or third parties affected by your drivers to be left without support or resolution.

I request that you urgently investigate this matter, provide the necessary insurance details, and take responsibility for resolving the damages caused. I expect prompt communication and a clear path toward settlement.

If this issue is not addressed in a timely manner, I will be forced to escalate the complaint further.

I look forward to your response.

Sincerely, [Your Name]

The taxi driver overcharge me and the music was so loud in the taxi. I made a complaint to customer service I didn't like the response they said it's correct fare which apparently it's not I even showed proof of picture as evidence. They don't want to even refund for the overcharge payment. It's disappointing.

⭐ 1 STAR – Extremely unreliable service. My recent experience with 13CABS was very disappointing. I made an ADVANCE BOOKING expecting the taxi to arrive at the scheduled time. However, the driver arrived about 30 minutes late. When I contacted CUSTOMER SERVICE, I was told that even with a pre-booking, the system still depends on whether a driver… Read more

nearby is willing to accept the job.

This was surprising because there was NO CLEAR WARNING during the booking process that an advance booking does not guarantee a driver will arrive on time. There was also NO SMS UPDATE or notification to let me know that the booking had not been accepted by a driver, even though my contact number was provided.

Customers are simply left waiting without any information.

During the trip, a driver also mentioned that smaller trips may sometimes be less attractive for drivers to accept. In addition, I experienced a situation where a driver offered to take a job privately outside the platform and later attempted to increase the agreed price.

Overall, the BOOKING SYSTEM, COMMUNICATION, and SERVICE EXPERIENCE were disappointing.

Based on this experience, I can understand why many people now prefer using ride-share platforms instead.

Worst experience ever. Arrived Coolangatta to hail airport cab. No idea where he was going. Rude. Dangerous driving. Took cash & drove off with our change! Trying to report this to management is a joke. They are all mates & cover for each other. Avoid this company. Uber way better

Got a cab from Brisbane Private Hospital to Lota on 3 Feb 2026 around 5 pm. After wasting 15 mins trying to give the automated booking system a DVA booking number, the driver at least turned up promptly. It went downhill from there. The driver stank of BO, not mildly, he was beyond vile. He then proceeded to ask for directions. We haven’t lived… Read more

in Brisbane long and couldn’t help with the city part. When we came out of the tunnels near Everton Park, on the Northside, we knew he really had no idea. Using google maps, we finally got him heading the right way. He said he’d turn the meter off to rectify his mistake. Whilst getting us horribly lost, he paid little attention to the road or traffic, was too busy arguing about the DVA funded fare. He did put us on a call to 13cabs headquarters, only to have us speak to a rude staff member who advised that the driver had not been given the booking number via the automated system, so we had to pay the fare, too bad. It’s impossible to get beyond the automated system, so no idea how people are supposed to deal with these situations. As we neared home, the driver decided he was running out of fuel and wanted another unscheduled stop to refuel (assuring us the meter would be stopped). On assessing the fuel gauge, we ask him to keep going. The driving for that last 10 mins became very erratic and downright dangerous. The bill at the end was $140 for what should have been no more than $90, even with heavy traffic. This is terrible service at the best of times, worse that he was ripping off a Veteran. Thankfully we both have our wits about us, dread to think what an elderly person may have been charged. The government needs to regulate the cab industry.

Can I not give zero stars? I pre-booked a cab to take me for surgery in the city. The job was 'accepted' by a driver and the tracking of his car began. He did not move from his previous position. After numerous calls to the main number, being left on hold and the job being given to a 'different' driver (it wasn't, it was the same one because his… Read more

name was displayed) the cab arrived 40 minutes late. I arrived at my surgery late and then had to be rushed through all the preoperative process. When the driver dropped me he even had the audacity to try and hustle for my return fare. I told him a friend was picking me up. I DO NOT RECOMMEND this company.

A taxi was booked from a local community club to go approx 1.5 km to a mechanic to collect personal transport.when the taxi showed up the driver complained about coming from a different town centre ( approx 5-10 mins away) then had the hide to say to the clients that their destination was within walking distance "why don't you just walk" to… Read more

where they wanted to go. The client who has a physical disability is unable to walk that distance was taken aback by the attitude of the driver, told the driver of this disability ( which they shouldn't have to explain themselves) . The driver was arrogant towards the client. This has never happened before when using Taxi services in the A.C.T. in over 50 years.

After talking with you dodgy artificial help for 10 minutes trying to get a cab to Sydney fish market I was put on hold for another 10 minutes is it really that hard to call a cab no wonder everyone else uses uber

Pre booking was made 4 days prior to date needed. Required a Mexican as there were 5 adults and 1 child requiring Seay. Cab never arrived. Could not get onto 24cab to speak to a real person. There was a lot of car shuffling and we ordered an ordinary cab which again did mot show. Ordered an Uber instead. I don't want to ever here anyone complain about not using a taxi service again

Driver said meter was not working, was rude and kept complaining that the cost should’ve been much more. Asked for $78 cash. On arrival he refused to give me my change. NEVER USING THIS COMPANY AGAIN!

LISTEN TO REVIEWS - PRE-BOOKINGS DON'T SHOW UP. Tip - If you want to bypass the god awful robot on the generic line just say 'operator' constantly - Eventually 20min later you get a human. But they do nothing to help anyway. Same story as others. Mistakenly pre-booked a taxi with this pathetic POS company. Gave 24hrs notice, nothing showed.… Read more

Eventually phoned, promised a taxi in 5-10min - nothing. Happy to take the money though, luckily refunded eventually. Literally their only job. They'll go bankrupt soon enough.

Booked a maxi taxi for 4 people and luggage a week in advance. Day of booking, no taxi available. Called 13 CABS and advised it was a "few minutes away." Glad I didn't wait anymore and got an uber instead or else we would have missed our 6am flight.

They rip you off, thieves and liars! Adelaide SA, once again, he didn't turn on the meter, I didn't notice, made up a ridiculous price out of thin air, threatened to take me back if I didn't pay. This is ILLEGAL! This is the 4th time! You are nothing but criminals, the authorities need to investigate these Adelaide taxis. They need to be closed down, do NOT use these taxis. Low life criminal scum. Thank God for Uber!

Booked online for a cab to go to the airport at a set time. No indication online that a cab had accepted the job. 15 minute prior to the time, rang 13cabs. They assured me that a cab had accepted the job and will ne there ontime. Time came, time went. None arrived, the online booking app started looking for a ride. Pathetic. Managed to get an uber instead.