13 Cabs

Tried to get taxi but couldn't get past the AI talk. It couldn't understand half of what I said. They also quoted 2/3 more in price for the trip can moared to uber, which we eventually went with. Uber with clean, modern cars will get you somewhere quicker and cheaper.

Booked a cab three days prior for a surgical appointment at a hospital. Received an email confirming the booking. Cab was a no-show. Unreliable. Had to make an alternative arrangement at cery short notice. Lucky to still have my appointment honoured after arriving 90 mins late. Staff at the hospital were not surprised. Must be a common occurrance.

Taxi driver did not show up in Broome despite booking one day in advance. I did not receive any notice of cancellation and I almost missed my flight. Very poor service.

Did not show up for a booked cab via email for elderly person for hospital appointment. Disgusting Should be able to leave a zero star rating

Unreliable – I pre-booked a “maxi-taxi” to take me to the airport in the early morning and it never showed up. Left me stranded and stressed at 3am. I will always be using ride share from now on.

Great service Booked a cab via phone last night in Murrumbeena going to McKinnon Tracked him on my phone ,picked up on time with meter on , I estimated about $20. Dropped off in McKinnon $23 …gave him $25 as cab was clean and tidy and pleasant experience with a chat as well So good experience thumbs up with 5 stars

I would like to commend Mohamed taxi plate T3509 for his exceptional service on 26/3/26. He was punctual and friendly. His taxi was extraordinarily CLEAN! He as a driver presented himself the same and with superior professionalism. He deserves to be commended and acknowledged. Thank you for your service.

13 Cabs in Shepparton, Victoria. I would like to say thank you so much. I booked online on my phone, very easy to do. I booked the "later", so I could pick the time, 7pm, I have booked other times as well, to be picked up at the Train Station and driven home. This evening Lydia picked me up, exactly on time, she was a delight. Thank you,

Use 13Cab abd Silver Service taxis fairly regularly when I fly for work, so my Brisbane part "home - airport - home" Work pays, I use the corporate card and I claim whatever the fare ends up being which is probably why I normally can't be bothered arguing But the amount of times I've arrived, watched the meter sitting there peacefully and then… Read more

somehow another $10-15 magically materializes onto the fare is honestly impressive. And technically, yes, I could stand there at 10 pm after a flight asking for an itemized explanation, making photos of the meter, keep the receipt contact the company, dispute the charge, sacrifice a goat, wait 3 business days... What really gets me is that l'm probably the ideal their customer. I don't care if Uber is $8 cheaper. Work is paying. And somehow they still manage to make me think: 'Next time I'll just get an Uber.' And don't even get me started on the "fixed fare" option in the Silver Service app I've had this scenario more than once. You pre-pay a fixed fare in the app. You arrive, the driver thanks you, you get out of the cab and start walking away 10 seconds later: "SIR! SIR! PAYMENT DIDN'T GO THROUGH!" Driver is yelling through the open window anc asking me to come back and pay again Okay, fair enough. Maybe there was a technica issue. I pay again with my corporate card, naturally, the new fare is somehow slightly higher than the fixed" fare I already pre-paid. He gives me a receipt and off Igo Then later I check my internet banking and surprise both pavments are sitting there So now I have to make a formal complaint, explain the whole thing, provide the details and eventually the original pre-paid transaction disappears

We took a cab operated by 13 Cabs last Saturday from the casino to Elizabeth quay. The driver deliberately took us the long way via Graham farmer freeway more than doubling the travel time and cost for the journey. We pointed this out during the journey but the driver Ahmed didn’t respond and continued, charging us more than double the correct… Read more

fair. We have reported this directly to 13 Cabs. Initially they said their cabs are owner operated and they can’t do anything about it, we requested they investigate further but they have now stated they believe there is nothing wrong with the actions of their driver.

On hold for 25 minutes. The stupid lady answers my call, ask my pick up location and then hangs up before i could respond. Absolutely disgusting!! And to top it off, their worthless app has technical problems. Dont rely if you're desperately trying to get home.

If I could give No Stars I would. Do not use this company **13Cabs** We pre booked 2 x Maxi Taxi's for 5.30 pm yesterday Sat 12th Sept. I even rang yesterday morning to make sure they were booked as we had a dinner reservation for 6pm and I was told they were booked to arrive at 5.30pm. Neither maxi taxi turned up so I rang to see why they… Read more

hadn't turned up and all I was told they had been delayed and someone would ring me back. *NO APOLOGY NO IM SORRY ABSOLUTELY NO CUSTOMER SERVICE AT ALL* As this only left us 15 mins to get to our restaurant booking I told them to cancel them and t hen ordered 3 Ubers. WE WILL NEVER USE 13CABS EVER AGAIN

Worst experience. No communication and a no show. Airport booking made for a family of 5 with young kids - suitcases, car seats, pram and surfboard so not something we could rectify easily and calmly. Had to drive ourselves to the airport and nearly missed our check in for our flights which would have cost us thousands to fly from Port Hedland… Read more

to Perth. When I finally got through to them on the phone they told me that they were “still waiting for someone in the fleet to accept the booking”. I feel like when you call up a taxi company and make a booking for the following morning - the assumption would be that they have a driver for the job. These guys suck. Do not book with them.

Beware❗️❗️❗️ Cab Drivers Are Passing On Jobs To Unidentified Drivers Outside 13cabs. You Can't Track Or Identify Them.❗️❗️❗️ I booked a cab to take my elderly mum home. A driver accepted the trip only to be shown on the map sitting at Melbourne Airport for at least 10mins. I called 13CABS to ask where he was & why he hadn't moved. He told me… Read more

he'd be there soon however the driver who arrived was not the one who accepted the trip. Instead, an unmarked cab (no cab number or 13CABS identification) driver arrived knowing my mums name and trying to convince me he could complete the trip. Very scary & 13Cabs don't seem to be able to act on it as they can't track drivers cancelling trips and sending their own driver instead.

Ordered a cab in the morning for pick up after arrival via train in the afternoon. Cab never came, waited 30 minutes. Ordered an Uber, got me home in 10 minutes and was half the quoted price. This was for Warrnambool.

called to book a cab for airport for early morning. No confirmed answer given by the company instead was asked "to request for an earlier time to give yourselves a leway". So I should in the morning instead of getting a cab be stressed out about whether or not I will get a cab? MY ADVICE DO NOT USE THE COMPANY.

Booked 13cab on the website last night for a 4am ride to the airport and 5 mins before arriving the driver cancelled my ride like how uber does, causing me to miss my fight. This has caused me stress and massive out of pocket expenses, Will never use them again.

Terrible service, will never book through 13Cabs ever again. Pre booked one week beforehand a wheelchair taxi for my 92 year old mother for 9am to go to her sister in law’s funeral and the taxi cab received the booking 8.55am, 5 minutes before pick up. Was late to the funeral, which caused great distress for not only my mother but for the whole family. Do not use this company ever!

Free Travel offered in Victoria for the month of April 2026 had given me a chance to disprove 13Cabs' Service. On my departure date 11/4 13Cabs failed to deliver my prebooked service on 9/4, to pick me up from the hotel to the Warrnambool train… Read more

station in the early hours of Saturday.

In my usual bookings, the driver will send me a text before his arrival. On 11th there was No Text from the driver. I therefore contacted 13Cabs where [Name Removed], staff member told me that there was No Prebooking made under my name.

THIS WAS UNACCEPTABLE! [Name Removed] further explained that her female colleague didnt know her duties well in taking my booking.

This 100% failure in the delivering of service had greatly inconvenienced me!

I WILL NOT USE 13 CABS!

I pre-booked the night before for 5:45am , at 5h55 no cab still "finding you a cab" . Had to cancel the cab and booked uber instead. Uber came in 3mins. Never again

I am writing to formally raise a complaint regarding an incident involving one of your drivers on 4th February. On that day, I was involved in a road accident in which I was not at fault. The other driver, who was operating a vehicle under your service, was responsible for the collision. Since the incident, I have made multiple attempts to… Read more

contact the driver to discuss insurance details and settlement for the damages to my car. Unfortunately, I have received no response.

This lack of communication and accountability is extremely frustrating. As the driver was operating under your company at the time, I believe your organisation holds responsibility in ensuring this matter is addressed properly. It is not acceptable for customers or third parties affected by your drivers to be left without support or resolution.

I request that you urgently investigate this matter, provide the necessary insurance details, and take responsibility for resolving the damages caused. I expect prompt communication and a clear path toward settlement.

If this issue is not addressed in a timely manner, I will be forced to escalate the complaint further.

I look forward to your response.

Sincerely, [Your Name]

The taxi driver overcharge me and the music was so loud in the taxi. I made a complaint to customer service I didn't like the response they said it's correct fare which apparently it's not I even showed proof of picture as evidence. They don't want to even refund for the overcharge payment. It's disappointing.

⭐ 1 STAR – Extremely unreliable service. My recent experience with 13CABS was very disappointing. I made an ADVANCE BOOKING expecting the taxi to arrive at the scheduled time. However, the driver arrived about 30 minutes late. When I contacted CUSTOMER SERVICE, I was told that even with a pre-booking, the system still depends on whether a driver… Read more

nearby is willing to accept the job.

This was surprising because there was NO CLEAR WARNING during the booking process that an advance booking does not guarantee a driver will arrive on time. There was also NO SMS UPDATE or notification to let me know that the booking had not been accepted by a driver, even though my contact number was provided.

Customers are simply left waiting without any information.

During the trip, a driver also mentioned that smaller trips may sometimes be less attractive for drivers to accept. In addition, I experienced a situation where a driver offered to take a job privately outside the platform and later attempted to increase the agreed price.

Overall, the BOOKING SYSTEM, COMMUNICATION, and SERVICE EXPERIENCE were disappointing.

Based on this experience, I can understand why many people now prefer using ride-share platforms instead.