4Cyte Pathology NSW

I attended the Forest Lodge pathology at the Tramsheds and the whole experience was brilliant. Having my blood taken and quick and easy as well as arranging a monitor was smooth and easy. I highly recommend attending

I have worked in medicine for over 40 years and was extremely impressed with the communication and professionalism of the 4Cyte collector at Wilberforce Rooms. His blood collection skills were gentle and precise with no ill effects afterwards. My daughter and I will return!

Awesome experience at 4Cyte Pathology Hornsby – **⭐️⭐️⭐️⭐️⭐️ 5 stars** I had a fantastic experience at 4Cyte Pathology in Hornsby. Sheene was exceptional throughout the entire process. Her skill and professionalism made what is usually an uncomfortable experience completely painless. I've had numerous pathology tests over the years, and this was by far the best experience I've ever had. Highly recommend Sheene and the team at 4Cyte Pathology!

Wentworthville: The staff member at the pathology service displayed unprofessional behaviour that made me feel uncomfortable. I found the interaction inappropriate and concerning, and it did not meet the expected standards of respectful and professional conduct.

Very unsatisfactory service. Went to Jordan Spring Centre for my daughter's blood collection. Person working there first tried her one hand, couldn't find a vein, then kept moving the needle here and there to find veins, still failed. Then again tried the other other hand. My daughter got fainted at the centre due to this situation. Also… Read more

collector takes more than 05 x minutes per person, that made a long wait.

Looks like experienced.

Do not recommend 4Cyte. We never had this with Douglas Hanly Moir.

4Cyte is the most racist company u could work for. Massive work place abuse & aggression to the point it’s worse than living in a Domestic Violence situation. No career progression/opportunities unless ur a certain race with management. Test results I had stage 4 Ovarian Cancer & the hospital rang looking for results where management hung up on… Read more

them. They rang the company to get results where no one answered the phones. And this is at 9am in the morning. My advice DO NOT get ur bloods or anything else to be tested by 4Cyte especially if u want correct/results on time sent to ur DR. U CAN TAKE UR FORM & U GET FROM UR DR TO GET TESTED FROM ANY LABORATORY.

About 4Cyte Pathology One of Australia's leading community providers of diagnostic pathology and laboratory services to doctors and their patients. With our first patient case analysed in January 2018, 4Cyte has since successfully grown through a focus upon providing accessible, affordable, and the highest quality pathology laboratory services to our communities.

I recently received a bill from 4Cyte Pathology more than 2.5 years after my service. At the time, the pathologist told me that the test would be covered by my insurance The account was originally handled by a third-party billing agency which had closed, and I was never notified in a timely manner. I had valid insurance at the time, but because of… Read more

the delay, I could not resolve the claim through my insurer.

While I have now paid the account, this experience was stressful and could have been avoided with timely billing and proper follow-up. I hope the practice improves their administrative processes to prevent similar issues for other patients.

If I could do a zero star I would have done that. Very incompetent attendant who was moving the needle in the vein after putting it in. My blood did not stop even after few hours. Very painful and unempathetic behaviour by the staff at Out Medical Centre, Marsden Park. Avoid them!!!

The guy at Coffs Harbour Park Beach Plaza is incompetent and unprofessional. He cannot read pathology forms and requests, and acts all bothered about having to do ANYTHING. We had to get a nurse from the surgery where this pathology is located to assist (not their job) and then had to get the doctor involved to get what we needed because this… Read more

guy and his attitude and lack of comprehension and inability to communicate took precedent above a needy patient!. This should not happen.

Pathetic. I want this guy removed. He's a danger to himself and patients. I've sent an official complaint.

Be respectful to your customers and handle your systems and processes carefully – I would like to make a report regarding the recent experience with 4cyte. Had done my pathology test about an year back and had full private health insurance coverage, staff at the pathology never mentioned about out of pocket.we have been told it will be covered by Health insurance. After a year and half we received mail abruptly asking us to… Read more

pay the final payment without any prior reminders. Upon called customer executive person said they reserve the right to send emails asking for payment anytime. When asked and provided details about no initial communication and reminders they did not have an answer came back saying it should be covered by the Insurer under bulk billing.

Frustrating to handle situation like this, we are not in third world country to be scammed without doing any prior checks and sending shocker bills to customers.

Be considerate and fix your process first before dropping something in customers inboxes.

Costumer service – [Name Removed] one of the staff member from head office talk very rude, no manners how to talk with customer. Poor customer service. Hope I can give him 0

Staff poor knowledge and rude. Very unprofessional – I had terrible experience with 4cyte pathology . Gonni from medi central 501 George street was an absolutely disgraced and rude. She has no manner, rude and unprofessional. No sense of humour at all and no work ethic. Refused to take my urgent blood test because it was from different pathology referral. On the website, it said all referrals… Read more

accepted. It’s a false advertisement and a scam . Can’t believe 4cyte don’t even give a damn about their business reputation. The business should be closed because of bad management. The staff is so undertrained and poor knowledgement . Very disappointed!!

Worst customer service – Absolutely disappointed with the service received this morning from the blood collector Went in to have some blood tests done needs to be ignored by the pathologist with a rude attitude claiming that she was senior bloods collector would not recommend visiting the centre absolutely appalling service

Disappointed and won't be going back – Person came in 15 minutes late. They had someone being supervised but I wasn't asked whether this is ok. My vein was very prominent but she still missed it. The other person had to take over. I now have a bruise on my arm.

Needed assistance with an enquiry – Was helped by a Will. B and his service was excellent, patient understanding and extremely helpful! Cannot recommend 4cyte enough! 5 stars!!

Hidden Cost's – It seems I am not the only one to complain about them, they have 0 idea on how to communicate with their customers! This has to be one of the most horrendously ran practices I have ever come across! 4 weeks after visiting Infinity Medical Centre in Green Square, Zetland 2017- I receive 2 random invoices from 4 Cyte for over $400. Baring in… Read more

mind I checked with the 4 cyte employee before leaving to ensure I had nothing outstanding and to understand the next steps / process from here.

The 4 cyte employee said everything was all good in terms of payments & to expect a call from the doctor when my results come in.

When the invoices came in 4 weeks late I called to query them of which I was told 4-Cyte are unable disclose what the invoices are for, but recommended I make a payment as soon as possible to avoid further action.

I asked to speak with a manager after speaking with 3 different customer services representatives who were little to absolutely no help... I asked to speak with a manager so we can get to the bottom of this...

I was put on hold on and off for approx 30 mins in total, for the same customer service rep to come back and say in a very condescending / threatening mannor

I am still in dispute with this, but my goodness, sort your process and communication lines out!

Fake report – I went to my GP with clear coved 19 symptoms and he advised pathology testing. 4 cyte Marsden Park collected the sample and delivered report negetive on 1st January 2024. But my situation went worse very soon. The same day I tested with kits and it was showing positive. Again I tested with other pathology and got positive result also. So I… Read more

believe 4 cyte result was totally fake. I think they did not do anything. Sample collector girl collected my sample in absent mind. That time she was busy with Facebook. Over all it was a rubbish service. I don't know how to complain against 4 cyte.

Hidden charges – To start with they had the wrong address on their website. Then a month or so after the blood test I got an invoice in the mail. I had not been told that I would get charged for this. If something is going to cost $444 I'd like to know about it in advance

Bad, bad,bad! charged twice after assuming that the claim was refused by my insurance, while it was never submitted – Bad, bad,bad! charged twice after assuming that the claim was refused by my insurance, while it was never submitted. 7 weeks, countless unresponsive emails, calls with over 50 minutes wait. I was told, after pushing with calls and emails, that the refound process would have taken 4 weeks, we are now at the 7th week mark, still no refund. After… Read more

getting a hold of a customer service representative (40 minutes wait), now they are advising that it will take one extra week. I have asked to receive this update in an email,as I wanted a written confirmation, no email received yet. It's understandable that refunds may take time to be processed. What is not understandable by any means is the lack of communication.

Awful pathology location information – The QR code on the back of your pathology form takes you to a Covid-19 testing centre. A google search is not clear with information and finding an actual Pathology testing centre became stressful. I am disabled, I had been fasting and 4 locations later I asked a Laverty Pathology if they could do it and they did. 4cyte have really poor information and see doctors as their clients, not the patients so they just don't care.

Absolutely opposite results of my blood as declared fine heart functions and I was suffering from heart attack – Very unfortunate that my GP recommended 4cyte for my blood test and waited to see the result for heart functions. I had very swear chest pain and waited till next day for the report and report declared every thing fine regarding heart. After few hours when pain was unbearable I myself gone to emergency in hospital where they did my blood test and… Read more

declared heart attack. Next day I got my angiography and artery blocked was 99 percent and got stent immediately. All doctors and staff was shocked with 4cyte results of blood. Now I am consulting lawyers for legal action because I am alive. Please don't go to this pathology.

Staff need training (oh, and fix your printer!) – I attended the Haberfield drive through site for a PCR test. It was not busy. There was one car ahead of me. The staff member who came up to my car was difficult to understand and didn’t ask me any questions, just asked for my mobile number then sent me a text to complete an online form. She came straight back and said ‘I’ll do the swab now’ and… Read more

immediately took swab.

I then asked about her needing copy of my GP referral as the Dr wanted to also check for any other respiratory viruses. She said oh you didn’t say. My initial thoughts were you didn’t greet me or explain anything and I didn’t get a chance to say anything. I got my phone out and she then said she needed a hard copy. I said the Dr emailed this after a Tele-health appointment and I don’t have a hard copy. I then asked did she have a printer inside and I could I email to her. She responded ‘Haha, no someone broke our printer ages ago’. I said don’t bother just process the PCR test. I don’t have time to go home, print and drive back.

Given Labor have changed the rules and people now have to pay $80 for a Dr’s appointment to get a referral to get the PCR or pay $120, 4ctye need to improve their processes and train their staff better including some simple customer service. Oh, and fix your printer!

Covid test result very late – I was tested at 1pm yesterday and told my result would be ready the next morning. It was ready the next night. Other pathology labs were a lot faster and some test for RSV & influenza at the same time. A slow result can mean one is too late for antivirals.

Update to my previous review – I had success in having the costs for my wife and me cancelled and 4Cyte will bill Medicare instead. I had made a formal complaint to the Queensland Office of the Heath Ombudsman. They suggested that I again try to again phone 4Cyte which I managed to do. 4Cyte state that as of a certain date if you just rolled up for a COVID test without a… Read more

doctor's referral, the QLD government allowed for a charge. I told them that I did go to the medical centre just across 4Cyte mobile COVID test site and that the medical centre directed me go to 4Cytes test site. I further explained to 4Cyte that they had no signs advising of the costs and no staff mentioned any cost at the time. I also told 4Cyte that I had formally made a complaint with the QLD Health Ombudsman.

4Cyte agreed to review the charge. after a couple of weeks the Qld Health Ombudsman case officer message me that 4Cyte will no longer be imposing a cost of $120 on both my wife and I and instead bill Medicare.

If my wife's and mine situation is similar to yours, definately complain to the Health Ombudsman. Also if you had decided that it was not worth the hassle to contest the charge it may still be worthwhile making a formal complaint and see if you can get a refund.

We felt robbed – This 'company' charged us $240 up front for compulsory Covis19 tests we had to have in order to travel. DFAT advised the test was no longer required, weeks before we left. 4cyte refused to refund our money even though we advised we no longer needed the service, weeks before we travelled. Even sent the issue to Fair Trading, but they turned out to be toothless tigers as 4cyte just completely ignored them. Stay away from these money-grabbers!

Beware of dealing with this pathology – After pre-purchasing the international PCR test for a flight in June, travel conditions changed, and we no longer required the tests. I contacted 4cyte for a refund, and they referred to their contractual conditions that there are no refunds. So much for community support when you are keeping money that morally you shouldn't

Bloody Scam – I showed up to a mobile COVID site to have what I thought was a free PCR test. Was not told there would be a fee and did not see any notices that 13 4CYTE were billing or running the test. Nearly three weeks later I get a bill for $120! I tried to call them, but no one answered and after waiting ten minutes my call was ended! What a disgrace!

$120 per COVID PCR Test with no notice of charge – 1. Had COVID-19 test for my wife and myself at Goodna, Queensland. 2. 4Cyte had no signage nor the staff stated that the testing will involve a charge for the COVID-19 testing. 3. First we knew was two text messages from two different mobile phones to my mobile phone, one for my test and one for my wife's test) demanding payment of $120 from each… Read more

of us for the test 4. The payment were to paid via "www.4Cyte.com.au/paymybill" or phoning 134298. 5. Rang the phone number and chose the option to speak to a person but just put on hold with nobody answering. 6. I rang Medicare to see if they covered the cost. Told Medicare of the text messangs and that no invoice was provided. Medicare asked if an item number was provided and I said that there was none. Medicare suggested that without an item number, they could not provided any refund and suggested that the texts were scams. 7. I sent an email to the address on 4Cyte's website to check if the 4Cyte do charge and got a response back stating that the charge was $120 per test and is billed within 2 days of the test. The last part was rubbish, the bill came over a month after the test.

After doing an internet search, it appears that this is 4Cyte's mode of operation. If the bill is not paid, a threatening demand from their lawyers is sent if the lawyer's fees added to the cost.

I have made a formal complaint to the Queensland Health Ombudsman.

This company is such a rubbish!!! – This place never notice patient they will be charged and turns out even if you have symptoms and medicare card you still will have to pay $120!!! Totally rubbish!!!