4Cyte Pathology Questions & Answers

To my knowledge the tests taken are determined by the request prepared by your Doctor. Perhaps he requested it?

There was no mention that COVID test has to be taken they always have to let the person know that it will be charge that is totally legal scam well I am not paying it and also trying to ring 4cyte and they not answering total bulshit

Oh it happens again?. I can't believe why 4Cype can't make a claim through medicare or private insurance, what's wrong with this company and why they leave the invoice for so long. In this case you need to contact your insurance company or medicare to make a claim for your invoice. Then they will pay directly to 4cite. You must do it asap or until the invoice reachs 2 year old then you can't make any claim. And rememeber if any doctor refer you to 4cite please refuse and request another bood test company. Good luck and hope you can get approved for the payment. Cheers

They have passed the debt onto a real debt collection agency. The debt collection agency will have bought it for cents on the dollar without much expectation to collect. The whole thing is rubbish so better to report them to ACCC and not respond at all to the debt collectors.

When I had mine done, I received the results the next day.

Be aware the you are likely to receive a $120 charge from 4CYTE in a month's timeframe for the test.

Doctors can be interstate. Derp.

Today 17 August we recived 2 bills for $120 each . At no stage where we told about any charge. Trying to ring is like pulling teeth. Shocking

I received similar invoice. $120. After paying and per the small print on the invoice) I tried to lodge a claim with Medicare for rebate. The item number 69480 is not accepted because it is a bulk bill item number, meaning that a provider (4cyte I this case) would use that item number on claiming their approx $85 plus $5.95 collection fee from Medicare. So, what's happened here?. ..I chatted to Medicare and we verified 4cyte as govt approved, we confirmed that the MBS still covers Dr referred PCR test costs. So 4cyte should be claiming from Medicare. However, if at the testing location they did not register your Medicare number (their error) then they could not submit a claim and have billed you and me instead. What is suspect here is that they bill $120 where if they billed Medicare they would only get $91. If we assume error by the collectors at the site then 4cyte should be contacting us for our Medicare number. (http://www.mbsonline.gov.au/internet/mbsonline/publishing.nsf/Content/Factsheet-extension-Covid-19-pathology-1July) So, what can you do. 1) ignore invoice and ignore debt collector letters and see what happens ##If you have a referring Drs provider number on your invoice: (see MBS link above..you need to have been referred to claim) 2) just pay like I did and try to claim a rebate, but note that you will need to submit your claim to Medicare online using the item number for collection/admin (see your invoice) then call Medicare and ask them to view your claim, your invoice, your receipt and ask Medicare to please process this because it is not possible to get through to 4cyte (I tried and failed, others report the same trouble). It is possible that 4cyte have lost details, it is likely they have sent these invoices out in error due to administrative error.

I got 4 tests done at the airport , payed $120 each up front . Have proof of payments going through in bank statement. A week later receive 4 invoices in the mail. Now being contacted by debt collectors. They won’t get a cent from me , take me to court I don’t care I have the proof. 4cyte is a virus like corona.

All labs providing pre-departure PCR charge. 4Cyte is the cheapest. You would have known the cost when booking. The site clearly shows the cost on the online application.

It was a drive through test, I did not book and I was not travelling. I was feeling breathless and drove in and had a test in a driveway.

I am still waiting for a reply please - why have I been charged $!20 when I went through a drive through test?

Thank you I did read that answer 3 days ago and then I asked another question - It was a drive through test, I did not book and I was not travelling. I was feeling breathless and drove in and had a test in a driveway. Why was I charged the $120.00 when it was a drivethrough?

Have been given a bill for $120 at a free testing site. We requested no specialist testing.

Does your invoice state item number 69480 or 69479? They are bulk bill item codes and should only be used by providers when they bulk bill Medicare for services they provided to folks like us. It may be an error by 4cyte. You could send them your Medicare number and ask them to bulk bill Medicare and cancel your invoice. (If debt collectors are already involved you won't get anywhere there). The other option is to pay then claim rebate from Medicare but you will have issues submitting a claim using a bulk bill item code and will have to call Medicare. Or perhaps you could ask that 4cyte reissue the invoice with item numbers that you can use for claiming rebate from Medicare. If you were Dr referred and symptomatic you should have no out of pocket expense. See medical benefits scheme website for the PCR funding extension (to Sept 2022)

thank you for your suggestions. I am away from home at moment will follow up on all of this as soon as I get back to Brisbane

4Cyte attempted to gather revenue from domestic travellers when they were not legally entitled to do so. Don't pay the bill.

I got the same bill too. I specifically stated when I got the tests way back last quarter of 2021 that those were for public health advice and per QLD health compulsory advice. I got few bills with me, and as far as I remember, it took me 4days to wait for the results each time. I am just an international student, and $120 / test just to comply the protocols will cost me a fortune.

Don’t pay it

Everywhere is under pressure due demand which is not supported by logical science. With government finally not requiring 5th day testing for travellers those who really need a PCR can get one with quick results.

They should refund as they have not provided the service. Contact Consumer Affairs Victoria and raise a compliant.

Ok, will do, Thank you

Yes, Me too..

I was tested on 17 December. No result to 6 January. No response to email, no answer to phone.....

Chris again. No response to 20 january- five weeks. I noted from Medicare app that one Dr Harris claimed the $90-odd on 17 December. Looks like my record was just lost - I don't think I'll hear anything now.

They don't communicate at all

They’d be Double dipping

Because profits are more important than people to some companies

Helena - I am in the same boat except for five people so $600. They don't legally have the right to enforce a blanket no refunds policy, its against the law and they could well find themselves in some serious legal hot water for that - I have raised this as a point of concern with both the ACCC and NSW Department of Fair Trading. Could be good for you to do the same, it takes five minutes.

Thanks so much for your info I'll definitely take that on board

If you are still trying to squeeze a refund out of 4Chyte - go to Dept of Health… and the media …; Because they continue bad business practices until they are told to, stop, then they’ll push a bit more…. Before finally doing as directed, and then only for as long as “eyes” are on them - then it will be back to maximising profits over people ….. Unfortunately I am not exaggerating. Seen it first hand.over n over

You dont get them, ever. Im answering 12 months after the question but I know you still haven't gotten it. Laziest, most grossly incompetent clinic of all time.