No customer service
bought a PLANTCRAFT Tiller Rototiller Cultivator from Edisons and 2nd time it was used wouldn't fire have sent multiple emails and only one response for some info and video that was provided so have started a credit card refund
Worst service ever
Bought a log splitter from Edisons online a couple of days ago i can't get them respond to any emails, messages or on their facebook page - DO NOT BUY FROM THESE PEOPLE
Keep well away from this company
Bought a Rossi welder 280 amp MIG - Arc, MIG worked first time used then tried to use it 6 months later not working
not arcing and no current display reading, sent emails to enquire about how go about repairing but no response.
How is this company still in business, wish I had read these reviews before purchasing won't happen again.
Should have spent a little bit extra instead of purchasing an inferior Chinese garbage that this company sells.
The Race for the Bottom.
Formerly Mytopia. Then Mills International. Then Baum AGR (German company names are SOO Sexy). And now Edisons. Tomorrow it will be something else.
All of these names are fronts for what is essentially the same company. This outfit sells second-rate Chinese knock-offs products and machinery through their eBay store and out of their warehouses in Sydney.
Customer service is through a Philippine call-center.
I Bought 4 of their Industrial Shelving Racks. 1 was damaged beyond repair at their warehouse free of charge by their forklift driver :...
AGR are now Edisons
Beware A.G.R are now eddison's and they aint much better read the reveiws. A leopard dosn't change its spots.
You have to go trough hoops to get ant sense out of them if a problem with the goods.
They want all the responsibilities of return even after photos&videos are sent showing the problem ,just a stall tactic
Extremely poor customer service
I recently bought a BaumAg 82cc chainsaw from Edisons. After performing well on its first outing it has now failed completely. I've been using chainsaws for decades and know a bit about them. After changing spark plugs it is now apparent that the ignition coil has failed. This is where it gets maddening. I have sent a number of emails and just get the run around. There backup is appalling. I am certain this is a deliberate strategy. Once I get my saw running I will never go near this outfit again. They are a disgrace.
Real Crap/ Terrible service,
Do not buy from them any thing, They do not answer their telephone, keep you waiting and then cut off. They appear to buy cheap products, and quality is simply atrocious. Do not buy any thing from them
Chainsaw leaking fuel.
Bought an SX62 chainsaw. When I filled it with fuel it started leaking at the joint between the tank and the handle. (All plastic) When I reported it they asked me to take a video of it, which I did. They then asked me to return it for repair. Returned free of charge. Later got an email saying it had been repaired. After getting through to a guy in Sydney, I quizzed him about the repair. He told me the workshop had split and resealed the tank. I said okay, send it back. When I received the parcel I was a bit suspicious as it smelled strongly of...petrol. They had not drained the fuel before sending it back. The "repair" involved clumsily applying what looks like clear nail polish to the bottom seam of the tank. Fuel still leaked out of the over the top and back of the tank. They hadn't tried the manicure repair there as it would have been too obvious. The tank/handle assembly has no screws holding it together and it looks to me like it comes as a unit, bonded together in the factory. I doubt it is feasible to repair. When I reported it was still leaking, they said to return it again. The problem is they want me to pay for the postage. I have asked for a full refund, had enough. Waiting to see what they do about it. Never even started the saw, let alone cut a log. I will buy small stuff on eBay but never anything big like this again.
Bought pressure washer today and it's such a disgusting scam
I have to say, all the people in line to buy an item was talking to me in a very disappointing manner in regards to their faulty products.
I'm stupid for falling for such a scam, i rang so many different numbers in regards to a refund and just kept getting "email the ebay seller" they don't handle there own products over the phone and push you aside and just tell you nonsense in regards to helping you.. how are they still in business I'm going to go to ombudsman and follow it up with a current affair asap.
i know all the people on this review...
It's a joke, crap product crap service don't buy
Installed unit, not working told to send back at my cost to de install it and return by courier! Paypal only will return money after returning item!
Crap..would buy again and always read reviews before buying products
Had bought a treadmill from this company via eBay. Worked the first day and stopped working from the second. Never buying any items. Should have read the reviews. I sent an email which wasn't delivered and didn't bother for a refund but after reading all the reviews, I thought I should write too for awareness. The treadmill cost me around 240$. And used it only once.
when the product it was a leaf blowerpetrol put the product together pored petrol in pulled the chok
so i rang PayPal thats how i payed for the purchase could not get in touch with seller ring the number rings four times cuts out i mean while i received a email to send the item back which i have done i purchased the petrol blower on 16th Sept Iposted it whole product back to AGR on the 27th September which i have had to pay so AGR has the money for the leaf blowerplus the moiney i payed australia post bit rich when you live on an old age pension wish i would have read these responses on line i would never of fell for this sale
Defective Welding Machine
I bought 1 Rossi Welder Inverter 200Amp Welding Machine TIG ARC MMA DC WSM 200 last Nov.27,2016, I was able to use the machine for a while and last Sept.,2017 it suddenly stop. The fan is still working but the welding is not, I want to return the item and refund the money, can you please help how to do this?
Edisons / AGR Machinery / 3 phase / single phase / Generator is absolute garbage
I bought a generator from this mob and it does not deliver what they stated in the ebay advert. The circuit breaker trips under the lightest load and falls well below the advertised specifications. The carry/pull handle on the frame broke off due to crappy welding and the fuel tap on the tank leaked and snapped off when turning the tap off. Absolute junk and I would never recommend buying anything from them at all. I called the service centre for a replacement fuel tap and the overseas call centre was completely useless. The person I was speaking to could not even find the model number of their product. Keep Clear of these guys!
Bad Customer Service
We purchased a generator and it exploded on it's first use. Edison's are now saying that they can't guarantee a refund and they are refusing to pay for the return freight for them to assess the product. Their customer service people are extremely hard to deal with and keep you on hold for long periods of time. Will not be using this company again.
August 30th 2017 Update: Look at AGR Machinery - Disgusting Customer Service
AGR Machinery is run by Edisons and if you look at their reviews, their rating is extremely poor. Probably the wo...rst I've ever seen. Edisons closed down that division as it says it is no longer operating. However, our purchase details still state AGR Machinery but for correspondence they now use the name Edisons as they probably couldn't recover from all of the bad reviews. If you have a problem, they WILL NOT fix it.
Questions & Answers
Hi do you sell automatic gate opener
Thank you Gayle Smith
I mistakenly bought a Rossi 195es mig/arc welder from Edisons. Stick works but mig is dead as a dodo. No response as expected from Edisons support or whoever they really are so im going to have a go at fixing it myself. I suspect it may be the DPDT switch on front panel to switch between mig and stick but not sure. Can anyone point me in the right direction for fault finding please? Checked and dbl checked all connections terminals etc with covers off. surprised that it was all nice and tight. Mig wire feeds fine. Gas is heard at gun. Wire is .9mm and from Bunnings. Not flux core but copper coated. Thanks
My question is about drain master one 389$ and the other is 529$ whats the difference between them and any of them is auto feed?
Havn't got a clue i havnt ever purchased one sorry
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