Aidacare Physical store

Rude staff members, fail to refund blaming computer problems…was asked to leave the store after asking to speak to someone who could resolve the issue after attending 5 times over the week. have been told it will take over 3 weeks to process a refund and need to submit a request through their head office. Don’t trust anything they say. Show details

Ordered an over bed table prior to Christmas, it was urgently needed, I was asked to pay in full as a private customer. Was told the table was in in the warehouse and just needed to be transferred for me to pick up from the store, I would have it in a few days. I contacted the store and went in again prior to Christmas to be told it was on back… Read more

order and nothing could be done until reopen in January. I asked the order was marked as urgent. Still not having any contact from Aidacare I called today the 13th January (my 5th contact to the store). They could not even find the order! Eventually I was called back to be told it was delivered 4 days ago, the warehouse just needed to dispatch it. I said this was not good enough as it was an urgent order for an end of life patient I needed it today as I have already waited weeks and nothing has progressed. I was told they would call me back. I was called back again when they confirmed the order was at warehouse and it would be sent to their store for pick up in approximately 4 to 5 days! The warehouse is 1 hour away! This order was urgent. I was told it was at the warehouse when I purchased it weeks ago. I asked why this could not be sent by courier today as I have been messed around and given the same story for weeks with no progress. Again I was told they would call me back after speaking with a supervisor. I am still waiting. Unfortunately the patent in need does not have the privilage of time. The lack of service and care is disgraceful.

I was buying a mobility scooter for my wife and trying to have it by xmas. It was not looking promising due to time frame and time of year. After explaining to Tracey that my wife is now pallitive care and I look after her at home. I needed the scooter so my wife could interact with the family in the yard... we have small acreage . This would be… Read more ·  1

our last xmas together. Tracey could not have been more helpful and intent on getting us the product on time. Tracey was able to successfully supply the scooter by xmas. It enabled my wife for the first time in 12months to move independantly in the yard and interact with the children. I cannot express the happiness shown by my wife. I am so thankful to Tracey and her staff.. for supply and delivery.. setting scooter up for my wife and the compassion and sincerity shown by every one in the store who became involved. We have celebrated xmas 3 times this year to keep the numbers down so every one could spend quality time with my wife without problems with oxygen etc... which is mounted on scooter. I tried several suppliers and Aida Care stood out as the one to do business with. Great products .. range.. and advice. . and most of all patience. Thankyou Aida Care for making this transaction as smooth as you did.

I don’t even know where to begin with Aidacare – they are simply amazing! From their deep knowledge of their products to their outstanding customer service, they truly go above and beyond to make every interaction seamless and enjoyable. Their team, including Kirsten, Lakin, and Stacey, are incredible. Every person I’ve dealt with has been… Read more ·  1

exceptional. They don’t just help – they genuinely care.

Their dedication is unmatched. They’ve stayed on the phone to provide directions, delivered products personally when needed, and always ensured we had everything sorted. Stacey even stayed late after work without ever mentioning it, putting our needs first. It’s rare to find such a professional and trustworthy team.

As for the products – functional, stylish, and downright impressive. I never thought I’d be jealous of hospital beds or massage lift chairs, but Aidacare has managed to create products that combine practicality with a touch of elegance. Even their walkers are cool! Every item has been a joy to use and has made life significantly easier for my parents.

I almost feel sad that we currently have everything we need because I’ll miss working with this wonderful team. If you’re considering Aidacare, don’t hesitate – go there now! You’ll be incredibly fortunate to experience their exceptional service and products. I can’t recommend them highly enough!

When my Mother required a mobility device, I turned to aidacare. It wasn’t long till I realised I was dealing with an unreliable and incompetent business. Their communication was nonexistent which was very frustrating. After that I went to County Care Group in the Illawarra region (unfortunately not many options) who were very much the opposite to… Read more

aidacare. They couldn’t have been more helpful and they answered the phone whenever I called them. Long story short…look for any other company other than aidacare to save yourself much frustration!

Hello,I don't understand how there could be any negative reviews at all about Aidacare. I cannot tell you how much these guys have changed my life for the better! The service is actually incredibly good and their patience is outstanding. Laiken at the Moorebank store is my hero. Show reply

Fantastic service and product from the innisfail store - all the staff and repair staff are just fantastic - I love my scooter and will soon be buying a fleet of them and aidacare can rent them out for me - that is how much I am happy with the prida best and most expensive scooter there is - you get what you pay for - all these negative people… Read more ·  1

should just think of us disabled people and how hard it is not only to get good service but a great product to go with it - well done team at innisfail and the general manager that I spoke to there is so helpful as well!!!! Go team aidacare!!!!

Bought a lift recliner chair from them and within 12 months the vinyl was cracking and just over 2 years old the recliner stopped half up, half down and my elderly father had to struggle to get out of it. Rang several times to the service department, all calls went to voicemail and nobody returned the calls. When I eventually got through they said… Read more

i had to email the details through. I emailed through the website and then rang to make a complaint got put back through to service and they said they would email a job ticket to get a call out sorted. No emails or messages received from either the website or service department. Spoke again to them and they say they have no record of my correspondence. Still trying to get it fixed. Do not buy anything from them that requires after sales product support.

Very quick to take tax payer money from the NDIS. Terrible when it comes to warranty claims with no understanding of how difficult it is for severely disabled people to be left without their mobility support. Poor communication, no follow-up unless chased, patronising approach. Would never deal with them unless we had to.

Assisted Nazareth House with an art competition by generously donating a four-wheeled-walker for us to raffle off. Absolutely fantastic staff to deal with, very grateful and proud to have them as part of our Tamworth aged care community services. Show reply

I have been trying for more than a week to contact the dispatch team at Aidacare to arrange delivery of a bed (paid for). I have endured long periods on hold and have only ever been able to leave messages and none of these messages has resulted in a call back.

I'm greatful for the wonderful support and help in getting dad bed comfortable for his mobility and heath needs . Deborah Azar from Bankstown store went above and beyond her job description to help dad and mum get the beds for there mobility to make there life but easier .god bless her and her helpful staff ... Show details ·  1

I am an Occupational Therapist and I contacted Aidacare to arrange a service on a power wheelchair for my client. After waiting on hold for 15 mins I spoke with a staff member at Coopers Plains who advised that they would call me back to arrange this on the same day. I was not called. I called Aidacare again on the next day and waited another 15… Read more

mins for someone to answer the phone. I pointed out that I had not been called back as advised. I was then advised that my request would now be a priority for a call back today, and the service manager would be advised of my disappointment. By 4pm today I still had no call back from Aidacare. My client is confined to home because his wheelchair needs to be serviced and every day is a delay for his community access. This isn't the first time that I have had issues with Aidacare's customer service. I suggest other people find other companies for equipment repairs and servicing.

Outstanding Service and Product Range_ Cheltenham store, Victoria Amazing staff – knowledgeable, supportive, courteous, and genuinely friendly. This has been one of the best experiences we’ve had with any service organisation of any kind. The team demonstrates a clear understanding of the needs of people with physical limitations and goes above… Read more ·  1

and beyond to provide guidance and support. Special gratitude to Jackson and Gulmire in that store. These staff members have shown incredible patience, compassion and willingness to assist and deliver the outcome we need.

The range of products is excellent — functional, stylish, and thoughtfully designed to help individuals live as normal and comfortable a life as possible. I was genuinely impressed by both the quality and practicality of the items available.

Highly recommend this business and, more importantly, dealing with these staff members.

Bankstown aidacare staff are wonderful especially Debbie Azar who's knowledge of all store products are excellent and especially the beds she has patiently helped me and family with choosing suitable beds.she goes above and beyond her duty to help genuine patients who dnt understand the product and relevence to there disability.thankyou Debbie and she's still helping with ongoing follow up ❤️ Show details ·  1

Cairns store worst store ever ordered and paid for a wheelchair 6 weeks ago still waiting rang several times keep getting the run around they can’t find the order by my name only by a purchase order then they say you need to talk to this person who is never available and never rings back totally hopeless was going to buy a lift chair from them but now going elsewhere to buy it Show details

Aidacare at Capalaba have an amazing range of products and Bruce went above and beyond with his tips on how to use certain aged care products. He answered all our queries and even suggested new ideas. We'd been to other aged care assistance stores and were so disappointed with the lack of service and interest and it was so uplifting to finally find a store that we'll be visiting in the future. I would highly recommend this store and Bruce. Show details ·  1

We have had nothing but terrible service both by going to the store and online. This has to be the worst Mobility place in Australia. Non caring staff Incompetent and rude. For a service that’s supposed to give support to the elderly and vulnerable they are a disgrace.

Very poor disorganised customer service. Phone calls not returned as promised, emails unanswered, messages not passed on. We managed to locate the part we were after from another company within 14 hours of contacting them, Aidacare couldn't manage to respond within the 4 weeks since initial contact.

rang them never got back also live chat did not answer left email did not get back aidacare could not care less about there customers so l will buy my scooter some were that cares

SCAM ALERT! Aidacare delivery driver stole my package. Be very careful — this is a scam that depends on making you look like the liar. Here’s how it works: Aidacare delivers the package, takes a few photos as “proof,” and drives off. Then the driver comes back five minutes later and steals the package. When I report that the package was never… Read more

delivered, Aidacare insists it was — pointing to the photos like I’m making it up. According to them, it was delivered, they don’t have it, and I must be the problem.

Thankfully, I had security footage of the whole thing. When I sent them the video showing their driver taking the package, the story suddenly changed: “Oh, the driver was just concerned about leaving it outside.”

Really? Then why not say that in the first place? Why send delivery photos and claim it was delivered, then go silent when you’re caught? No apology. No accountability.

Their entire scam depends on you not having evidence. If I didn’t have security footage, I’d be painted as the liar — and they’d get away with it.

Caught red-handed. Guilty. Shame on you, Aidacare. Shame.