Allure Limousines

We booked and fully paid for the Rolls Royce through Allure Limousines (also trading as Belle Limousines same ABN), at exactly 24 hours prior to the wedding at 2pm on the eve of the wedding, the booking confirmation arrived by email with a 5-seater… Read more

stretch (think gangster) Jaguar confirmed. No prior warning, no apology, a very aggressive [Name Removed] on the phone when my daughter phoned him. We had no choice other than to proceed although literally at 7pm that same day less than 20 hours before the wedding we managed to find another car. The other two amazing and professional companies we used for a replacement Rolls and 5 x BMWs said Allure Limousines do this all the time - they double book the Rolls and send an alternative so late there is no other option. They will tell you it's their most popular car. This company is shoddy, aggressive and predatory in their tactics. They rely on the fact that they have you cornered at the very last minute before a wedding without a choice. DO NOT USE THEM.

Perfect for our event We booked Allure Limousines for a night out and it made the whole experience much easier. Comfortable ride, friendly driver and no worries about parking or timing. Would use again.

Great attention to detail Communication was clear, driver arrived early, and the car was immaculate. Everything felt well managed and professional. Very happy with the service provided.

Would recommend Allure Limousines delivered exactly what was promised. On-time pickup, clean car and a professional driver. No stress, no problems. Would happily recommend to others.

Quality service The whole experience felt professional and well organised. Vehicle was clean and comfortable, and the driver was courteous and helpful. You can tell they take pride in their service.

Very smooth and hassle-free From start to finish the service was excellent. Booking was straightforward and the driver arrived right on time. The ride was smooth and comfortable. Would definitely use Allure Limousines again.

Reliable airport transfer I’ve used Allure Limousines a few times now and they’ve been consistently reliable. Always on time, good communication and comfortable vehicles. Makes travelling a lot easier, especially early flights.

Great experience overall Used Allure Limousines for a special event and couldn’t fault them. Booking was easy, driver was friendly and professional, and the car was in excellent condition. Everything ran to plan. Highly recommend.

Professional and on time Really impressed with Allure Limousines. Driver was punctual, polite and well presented. The car was spotless and very comfortable. Exactly what you want from a limo service. No issues at all. Show reply

Excellent service, very reliable Booked Allure Limousines for an airport transfer and everything went smoothly. Driver arrived early, car was clean and comfortable, and the trip was stress free. Communicati Show reply

We hired a limousine from Allure Limos for a private booking for my stepdad, who is very unwell with cancer. As the vehicle was leaving our property, the driver struck and destroyed our mailbox, burst the Water Corporation pipe, and damaged… Read more

sprinklers. The situation was so bad the car had to stop, and my stepdad — the passenger the limo was meant to be looking after — had to get out, turn off the water main himself, and call Water Corporation for an emergency repair. He ended up soaked, needing to change clothes, and was left running late for his special event. The driver offered no assistance whatsoever.

Despite clear evidence, Allure Limos are yet to reimburse the cost of replacing our mailbox.

What makes it worse is the behaviour of [Name Removed], their self-styled “Chief Experience Officer.” The company claims to be built on “outstanding customer service,” yet his phone manner was aggressive, dismissive, and utterly lacking in accountability or compassion. To market yourself as Perth’s “Premier Limousine Hire Company” while treating vulnerable customers in this way is disgraceful.

Pipes and mailboxes can be fixed. Integrity and reputation are harder to repair.

Not satisfied with the service – Rented a limo from Allure for my daughter's school ball. Pick up was fine. Upon reaching kings park where the kids headed off to take pictures, the limo started smoking up. [Name Removed] the driver was brilliant. She called me advising that as per the boss a couple of ubers were coming to pick up the kids. I was not happy!! Not the… Read more

experience i wanted for the kids (and also not for the money i paid for) Luckily before i could, another parent called up the boss expressing his discontentment. I sent him an email as well. Lo and behold another replacement limo arrived to drop off the kids to their ball. The owner never got back to me at all!! Very unprofessional!! [Name Removed] in that scenario was brilliant, keeping me up to date with what was happening. Hats off to her!!!

Not at all impressed with the company owner’s attitude! – Not at all impressed with the company owner’s attitude. After being sent the wrong limousine on my wedding day I tried to investigate what happened - a simple “hey just checking what happened?” After no response for days and claiming not to have received my message, I called and was met with nothing but a poor attitude, excuses, and zero apology.… Read more

I didn’t even want a refund or money back, just establish what went wrong - an absolute joke really. Beware if you have to deal with the owner. Side note - the limo we did get was ok (albeit not the correct one) and driver, [Name Removed], was great. One star due to the way my complaint was handled.