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Fly By Fun

Fly By Fun

 Verified
Fly By Fun
4.6

318 reviews

Positive vs Negative
94%6%
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Customer Service
4.1
Product Quality
4.1
Rates and Fees
3.7
318 reviews
5 Samantha H.  · So professional – Highly recommended. Kids had an amazing time and were well entertained. Will worth the money
5 Amanda  · Professional and fun! – Kids had so much fun! Highly recommend them. Thank you
5 Tom Cressy  · Excellent! Lots of fun A+ – Balloon artist was fantastic, lovely person, great with people and so talented with her craft! Loved it
4 Stacey  · Great entertainment – We had Magician Matt for my sons 4 th birthday! He was fun and engaging and the kids had a great time !
5 Lydia k.  · Children loved it – My son loved the music and face painting and he was very enthusiastic about how she performed.
5 Vania  · Was just perfect – The magician was just great he made my daughter’s 5th birthday unforgettable all the kids had so much fun
Tracey L
Tracey LVIC5 posts
  Verified

Avoid avoid avoid !!! We booked paw patrol and paid nearly $900 for Ryder to play games, make balloons, dancing games with the children and a unicorn to do face painting and then for them to change into mascots for the last half hour. What we got was a long haired, bearded, gum chewing Ryder who sat and made swords out of balloons for the… Read more

children ( that was it) the children had no idea he was supposed to be Ryder! A unicorn who couldn’t paint! No games! No interaction with the children when dressed as mascots. They were beyond awful! AND I had booked Chase and was eventually told after numerous emails and messages to the events coordinator that they couldn’t do it! No apologies just a blunt we can’t do it! Please note this was their 2nd chance because last year with them was a disaster as well!! Save your money and book a decent company!

JB J.
JB J.8 posts
 

Go direct to entertainers and suppliers and save money – I would not recomment this company purely because they do not own any of the characters or services, they act as an agent and put hefty fees on top. You're better to source characters, party entertainers, and anything directly in your state, to keep the costs down. I was quoted thousands of dollars, when asked to provide public liability… Read more

certificate, they told me they couldn't until I paid them a deposit. Bit hard when I need information before booking any event to go through a board. Bad attitude from staff too. Save your money, go direct to small business and book your parties with entertainers and suppliers who work hard, save yourself money and support local business in your area. This company adds on so much money to third party quotes, they're located in Sydney, and give a third of the money they take from people malking bookings to entertainers and suppliers who do all the hard work! Shame the CEO has no idea how bad the attitude of her staff are, especially when asking for simple information before booking. Absolutely astounded at how much profit they put on top for themselves, I know this because I've been running events for over 25 years and their quotes are so over inflated, because they have to pay staff to run the agency. Go direct. Support local. Fly By Fun's quote for 3 hours for two ponies around $2,500 (no mention if GST was included in the price). Local contractor we used last year for 3 hours $850.00. Six hours was quoted at nearly $4,000.00! Last year's contractor for six hours was $1150. However, they failed to note that you can't have ponies out in the sun for six hours without a break! They don't know this because they don't own them. They make money out of using contractors and suppliers. Support local, ring around, ask friends, post on Facebook asking for recommendations if you need anything for children - that way you know what you're getting and you're getting it without the inflated cost they add on top.

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Astarina
AstarinaNSW11 posts
 

Fly By Fun is a slick marketing and sales machine. I completed the contact form on their website to request a quote for my son’s birthday party. What is normally a straightforward process with other companies quickly became overwhelming. In response, I received 8 text messages, 5 missed phone calls, and 11 emails - and only one of those… Read more

communications actually contained a quote.

My concerns deepened when I replied to a text message at around 1am and received an immediate response, followed by several more messages shortly after. This raised suspicions that I was interacting with an AI bot rather than a human. While the messages attempted to appear human through small spelling or typing errors (as shown in my screenshots), I later discovered through other reviews that many people had the same suspicion - and that the company has since confirmed their use of AI bots.

As a result, I will never again provide my phone number through an online contact form, and I strongly suggest others consider doing the same. Certain companies - including this one - will relentlessly follow up across multiple channels, leaving you no option but to block them.

It also appeared that I wasn’t dealing with a single point of contact. Instead, I seemed to be interacting with multiple people (5?) who were not communicating with each other, resulting in duplicated messages via text, email, and phone calls at different times. This was confusing, intrusive, and ultimately unprofessional. Now I think they weren’t even real people at all. How do I know they weren’t all AI bots???

Additionally, after reading numerous reviews here and on Google - and based on my own experience - it’s clear that Fly By Fun does not directly employ entertainers or run the activities themselves. They operate as a middleman, adding an estimated 25–30% markup to services provided by third parties. It would not surprise me if the staff are working on commission (if there are any human staff at all), which may explain the aggressive follow-up.

Finally, a quick search of the founder and owner, Isobel Hawson, suggests that her primary business focus is not providing children’s party entertainment, but rather the development and deployment of AI-driven sales systems. This leaves me questioning whether I interacted with a human at any point during this process and why I’m bothering with such a company who don’t have their focus or interest on children’s entertainment or parties at all.

Overall, this experience was frustrating, invasive, and disappointing.

Reviews with attachments

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Shims J.
Shims J.
 

A great fun with. Optimus prime bumblebee! – We had a great fun with Optimus prime and bumblebee yesterday with 39 kids It was great fun!

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P Jennings
P JenningsNSW3 posts
 

Great experience – Wonderful entertainment kept the kids busy and happy the whole 2 hours for my daughters 5th mermaid ‍themed party

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Uran
Uran
  Fair Incentive

This is perfect for the 5 year old – We are happy for this service. The Optimus prime made our birthday perfect

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Cathy G.
Cathy G.
 

Great Party – Thank you so much. All the kids love the fairy and had a great time!

Positive reviews

Janice K.
Janice K.NSW
 

Amazing ninja entertainer – We had a great ninja entertainer for our son's 7th birthday party. The kids loved the games, balloon ninja swords and glitter tattoos, and he did a wonderful job of entertaining the kids even when some were a little over enthusiastic with the balloon swords! Everything went smoothly and the kids had a blast, thank you :)

Michelle W.
Michelle W.2 posts
 

Wonderful birthday experience – We had a fairy come for our daughter’s 4th birthday - she did a great job managing the entertainment and everyone loved the face painting

Ada
Ada
 

Absolutely fantastic! – The Hulk came to our 5 year old’s birthday party, he was just phenomenal! Seamless from booking to party time. Highly recommend! Thank you Fly by Fun, for making our day magical!

Negative reviews

Debbie
Debbie
 

Underdelivered, poorly organised – my 5yo had a slime party. the slime didn't turn out, not surprising as the ingredients were measured out. Most kid threw their slime in the bin. Those that wanted to take it home were offered containers with the wrong fitting lids. The entertainer had no cleaning up for the kids at all, didnt even enter her mind. We used baby wipes from guest and… Read more

parents complained that they had to use solvo to get the colouring off kids hands once they got home. The entertainer was not very entertaining at all, no energy, could keep the kids attention. Our party was at a park, you need to BYO arts and craft table for the kids. This was stessful to source and organise to bring down to a park. They had no table coverings and it took a good scrub with bleach to get my tables clean afterwards. I honestly think i could have looked upl a slime recipe on line, bought some cheap whacky glasses and lab coat and hosted a better slime party myself. disppointing and heart breaking for my daughter who was looking forward to her birthday so much

UNHAPPY CUSTOMER
UNHAPPY CUSTOMERQLD7 posts
 

LIARS and CHEATS !!!! Waste of money !! Find another company !! Other reviews say the same !!! AVOID THEM !!! – 13/01/2023 UPDATE - was promised a FULL REFUND by Sally on 20th December 2022. But NO FULL REFUND has been given. LIARS and CHEATS !!!!! AVOID THEM !!!! DEC 2022 - A complete waste of money !!! Very disappointing !!! I don't like to write negative reviews. But on this occasion the disappointment my son felt on his birthday has compelled me… Read more

to do so.

Fly By Fun changed our performer three days before my son's 6th birthday party. The original performer was no longer available and we were also asked to change to a different time even though we had the booking secured more than 4 weeks earlier.

New performer arrived and had little impact. Required myself to step in to get the children's attention at the beginning. He was meek, quiet and had little presence at all.

38mins of Hide and Seek. 27mins sitting under a parachute in the sun (had to keep asking him to move back under the shade). Terrible use of time. When there are children saying they are bored and they decided to sit out for almost an hour, that speaks volumes.

As we had hired a Ninja, we thought there would be some sort of ninja games of activities/training. There was little to none. To be honest, we could have saved $350 and simply got myself or a parent to dress up and run wild with the children for 90mins.

The performer did not project his voice or make his show/performance vibrant or entertaining. Children lost interest very quickly. Some parents had to remind him often to do activities under the shade and not sit in the direct sun.

Parents spoke to me and were sad to see such a weak performance which did not make children feel happy.

We should have used Super Steph, as we had seen some shows before and they always knocked our socks off. Children are completely focused, happy and involved in everything.

We will never use Fly By Fun again and I write this review to let others know.

We had such hopes for a great day. But sadly the product did not live up to the hype.

Party & Events Hire

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Rayelz
RayelzVIC8 posts
 

a no show – I made an inquiry appointment. I was sent multiple reminders to which I said yes I could attend. On the day I was waiting for the phone call/video call... and no one called me. I am so disappointed. I will not be using Fly by Fun services. I did not even receive any follow up or apology for not showing up.

Rayelz
Rayelz   

Two weeks later I received a phone call message saying sorry they missed the appointment and they… Read more

Recent reviews

Dwana
Dwana
 

Wonderful kids party entertainer – We had Spiderman at our son’s 4tn birthday and he was a massive hit! Parents haven’t stopped talking about him since when I bump into them. And best of all, my son absolutely loved him too!

michelle h.
michelle h.
 

Perfect entertainer for a birthday party – We had Alex who dressed up as a spider man for our little boy’s birthday party yesterday. It is by far the best part of the day for all the kiddies. Alex make sure he involved all the kids and was very attentive to the kids, it was 36 degree outside yesterday and Alex did not hesitate but transfer the games outside to the backyard as some kids… Read more

didn’t want to stay indoor, a big thumb goes to Alex. Thank you Alex for being the highlight of our party. You are just wonderful!

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Ashley I.
Ashley I.
 

Barbie entertainer was excellent! – Our Barbie entertainer entertained a group of 13 kids - 5/6 year olds and also a couple 9yr old siblings, she brought the fun and fully occupied the kids for the full 1.5hrs, games, dancing, balloons, face painting and cut the cake with the bday girl. She was very friendly and kept the kids engaged the entire time. She also arrived 10mins early and packed up after the 1.5hrs which was very helpful. I highly recommend!

Carley Kneller
Carley KnellerNSW
 

Absolute Best entertainer – We had the Iron man entertainer for our sons 2nd Birthday today and I cannot fault anything every aspect of the entertainers visit was 100 percent done perfectly so professional and so much fun. Thanks Fly by fun we will definitely be using you again for future parties and highly recommend this entertainer .

Jing
Jing
 

great entertainers and excellent job – They arrived early to make sure they could start on time. All the activities were entertaining and kids loved them so much! It is definitely a must have for a party!

Ivana
Ivana
 

Perfect entertainment for my sons 6th birthday party – We had mine craft Steve entertainment for my sons 6th birthday. It was so much fun kids loved it and he made so much effort To include each kid. The best entertainment we ever had highly recommend.

AnAngryCustomer
AnAngryCustomerNSW2 posts
 

Hit show – The superman character in my sons birthday party was a hit. Would recommend everyone to book from fly by fun. Nicely managed full entertainment for whole hour. The entertainer also had a close resemblance to superman.

Michelle
Michelle
 

A great experience from start to finish! – We contacted Fly by Fun for our daughter’s 6th birthday party (and Art & Craft party) and we were delighted with the whole experience. Our daughter and her friends had such a great time. Jelly, our entertainer was professional, on-time and amazing with the kids. Would highly recommend! Definitely returning to Fly by Fun for future parties! Thanks again!

Party & Events Hire

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Rohini
RohiniWA
 

Heartwarming 1st birthday – Alejandra and her mum were so wonderful and brought a lot of fun to our little ones birthday with games and nursery rhymes and face painting which was a real hit. They were so professional and fit in easily at the party. They were easy going and adaptable and such a pleasure to have at our home with our guests. Thanks so much for making our daughters first birthday a truly heartwarming experience. Show details

Jeremy
Jeremy
  Verified

Magician was great! – Sam was our magician for our daughters 1st birthday party. The kids loved the show and had a lot of fun. She was very professional. Highly recommended.

Bianca S.
Bianca S.
 

A very upset child – I booked a disco dance party for my daughters 9th birthday . Unfortunately there are not many good things I could say about the company . The whole process after I booked the party was far from great . I was told the entertainer would call me to discuss the details . After not hearing from anyone I contacted the company stating I had not heard… Read more

anything . I received a phone call at 5pm the night before the party . I then received a phone call on the morning of the party and told the entertainer could not make it . This was an hour before the party started . I was then told there could be a high possibility no one would be able to cover but however would be kept in the loop with what was going on . I was only told what was going on because I sent a text and was told no one could cover . My daughter was devasted . I was left with less than an hour to organise entertainment for 32 children . Far from impressed . Lucky I was offered a refund

DGE
DGE
 

Outstanding Fairy Entertainer – The Fairy entertainer did a fantastic job yesterday. She looked amazing, was great with all the children, they loved all the games she played with them and loved the balloons! She stayed longer than she should have to make sure all the children were happy. Our birthday boy loved her. All the parents had a great time watching her with the kids and… Read more

had high praise for her. We were very grateful for all her hard work. One of the parents asked me if she was a family member as she was so relaxed and natural with the kids. Thanks so much to the magical Fairy and to your organisation for ensuring our party was a success.

charu
charu2 posts
 

Not really Happy – I had Butterfly fairy came to my 2 year old daughter party. Lots of thing were told wasn’t done. There was only dancing which Was not impressed. She took very long to do face painting. I booked for 20 kids for 1.5 hours from that 1 hour probably taken to do face painting. So disappointed not worth money. I have paid $367. Not recommend Show details

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Shaniah L.
Shaniah L.
 

Very unhappy with what we received after paying $350!! – Our fairy was awkward, didn’t engage with the children and turned up without a plan at all. When I asked her what the plan was, she stood there umming and ahhing telling me she wasn’t sure because she had limited resources. She yelled at several kids including a ONE YEAR OLD for shoving and not lining up correctly. Barely any of the things that… Read more

were promised were actually completed, and the ones that were done were poorly executed (see face painting photos). I paid for 15 children and had 11 in attendance but was told they couldn’t do pass the parcel because she didn’t have enough resources. I am appalled that I was charged $350 for terrible face paint, a balloon each (3 options and one looked like a manhood) that took over a third of the time, 1 game of musical statues and children bending under a skipping rope “limbo”. The music was barely audible, 5 songs were on repeat the entire time, and she struggled to engage with the children. My daughter refused to get a photo with the fairy at the end because she was just as unimpressed as everyone else.

Btw- the photos of the face painting, the boys are Batman apparently.

Helen D
Helen DNSW
 

The worst face paint I have ever seen – Face painting was terrible - lines for the girls and dots for the boys - No music or dancing - Pass the parcel was a black velvet bag with only one toy which was not even a toy - promised parachute game and did not deliver - the entertainer did not know what to do Show details

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Ashlee L.
Ashlee L.QLD2 posts
 

Two parties in a month made simple – We had just Elsa for the first party and Elsa and Snow White for the second. They were great, on time good communication and excellent face painting artists. They were very inclusive of every one and managed the time and activities perfectly. All the comments from the other parents are the same they are very impressed with the entertainers and all the kids are so happy to meet princesses

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