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Amazon Prime Video

Amazon Prime Video

1.7 from 87 reviews

Reviews

(5)
(4)
(6)
(17)
(55)
Jacob

JacobSouth East Queensland, QLD

  • 2 reviews

Cheap for a reason - because it hardly works

published

Absolute rubbish. Constant "Something went wrong errors" when playing videos through smart TV app. You have to wait 10 minutes when switching between devices or you get an error about maximum videos being played at once. Amazon should have hired some Netflix engineers because clearly theirs don't know what they are doing

Not what I thought..

published

Intended to try the 30 day trial, sounds good.. I always thought the internet was shared worldwide, or that was the intention. I don’t know and am not educated on licensing etc etc, but as usual, us in Aus are not getting the same content as the USA, so cancelled after 2nd day and searching for an advertised movie. I could see the picture and details but without glasses not the disclosure that it’s not available in your country.. shame..

Billy

BillyVictoria

  • 2 reviews

"C" grade movies offered to Australians

published

This is by no means value for money in Australia. When you look at what is on offer in America it is far better than what we are offered. To me this is an insult . Why can't you offer the same quality to other countries ? Netflix is far superior in what they offer their consumers. I have both prime & netflix & when my friends & work colleagues ask me what I would recommend it is always anything else rather than "c" grade prime movies

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Luko

LukoSouth East Queensland, QLD

  • 7 reviews

Would rate it lower if I could

published

What a terrible sign in process. For a company like Amazon its like someone went out of this way to creat the worst app imaginable. Unless you enjoy sitting watching grass grow don’t waste your time. Consumer unfriendly, clunky, slow. I gave up and cancelled my subscription.

Overstan

OverstanIllawarra, NSW

Appalling. Inaccessible.

published

Same here. Stupidest , most clumsy , most consumer unfriendly sign in of all services.
Don’t bother with it. Better off watching grass grow.
How can any tech giant put something so frustratingly bad to market.

Amrit R.

Amrit R.South East Queensland, QLD

Wasn't able to sign in

published

I had to do anti robot challange where I had to type exactly what is shown 40 times to sign in. I did it correctly but still couldn't log it. Terrible.

thomsonabraham02

thomsonabraham02Greater Melbourne (Metropolitan), VIC

So Awful

published

I have fast WiFi(by Australian standards) but for some reason the quality is very poor, and they refuse to change it saying it not their problem, if I set it 1080p, I will be lucky to get 480p while watching, there is a lack of shows to watch, the only reason to have it is to watch "the man in the high castle", but even then, the video quality kills it. Amazon prime video is not made for western people, instead, it is made for Hindi speaking people and Malayalam speaking people of India.

Dangles

DanglesNSW, 2340

  • 16 reviews

Perfect

published

Love watching good sitcoms & movies.
Great price for only $4 a month.
Loved watching shows like two & 1/2 man, Rush, Mr Bean & great movies like all of the Beverly Hills cops. Highly recommended

Thainara Maia

Thainara MaiaSouth East Queensland, QLD

  • 2 reviews

Very disapoiting

published

I did my subscription 3 or 4 months ago. After the second month, I cancelled my prime membership, but I still got charged in my bank account around $20 the last 2 months. Since the first time I called them to check what happened and to have a refund, and they said that I would receive an email of cancellation and my refund back. So far nothing happened and I’m still paying for something that I’m not using. I don’t recommend they service!!! What a pickle!!

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Terrible

published

Ordered some christmas presents for UK family and managed to sign up unintentionally and then charged 15.59 AUD for the privilege. Amazon make it extremely easy to sign up and very hard to undo, especially as when logged in on the .com.au sight it doesn't mention that you have "prime" on the .co.uk site

spersephone

spersephoneGreater Melbourne (Metropolitan), VIC

  • 34 reviews
  • 1 like

Exceptional value for many shows

published

I am an Amazon US customer because I use the family reading on Kindle. So I have little access to the Prime benefits because I rarely use Amazon to buy physical products due to the georestrictions.

However, for $3.99 per month (videos only, no Prime membership as I’m not using the Aus store), it’s brilliant. There are loads of old shows that I loved, and enough new movies and shows to keep me occupied. It’s so much cheaper than Netflix, Stan, Disney+ or Foxtel. I almost feel obligated to keep the subscription because even if I watch only one thing a month it’s worth it.

The quality isn’t great, it buffers a lot, but I’m paying so little that I’m getting way more out of it.

Go with t.

Go with t.

  • 2 reviews

Great product and service

published

My family streams quite a lot, but we change between companies usually having two going at any given time, we even tried Dysney for my nieces and nephews.The truth is I love them all but Amazon is so cheap, good quality and when I canceled they offered to refund or let it play until the end of the month. That’s awesome

Robbie

RobbieGreater Melbourne (Outer), VIC

  • 5 reviews

TREADSTONE SUBTITLES FAILURE

published

With a fanfare & advertising Prime series TREADSTONE started in Australia. It has multiple languages throughout out the series so I was using English (after all it is our national language) but TREADSTONE drops the subtitles in the middle of at least episode 2 & 3. There is no apparent reason why so I reported it by phone to the service centre Sunday 12-01-2020. I was advised that they were aware of the problem & were working on it. I retried episode 2 Wednesday 15-01-2020 & was excited that the subtitles started working but part of the way through they disappeared!! The fault appears to be intermittent. Appears to be a great series but useless if you cannot understand the conversations.

Subtitles disappear midway through a show.

published

The video subtitles don't translate foreign languages! Watching "Treadstone" with subtitles on, and as soon as the characters peak Korean and Ruussian the subtitles disappear! No idea what they're saying. Come on Amazon, a bit of QC, lift your game!

Keith J.

Keith J.South East Queensland, QLD

Worst Password Reset Function

published

Can’t watch - can’t reset my password have to call and international number to rectify. The human confirmation characters are horrible. Overall poor sign up system made me just use the other streaming services.

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Rob

Rob

  • 3 reviews

Dont trust Amazon ever!!!

published

I ordered some Christmas presents from Amazon and was checking my credit card statement the following month and found I had been charged $59.00 for "Amazon Prime". I never ordered this service and its a real headache trying to contact Amazon to get this refunded.

I will never purchase through Amazon again as I have no trust in them if they do these sly deals.

entunchano

entunchanoQueensland

Not good value if you live in Australia

published

There were two series I wanted to watch only available on Prime. So for that I guess, good value. However, I also wanted to read books. So far have not found a single book free on Prime Reading that isn't second rate. The options for the 'one free Kindle Unlimited' were limited.

If you purchase a lot of products from Amazon that actually qualify for the free prime shipping, might be worth it.

But for me the subscription was an absolute rip off..... even for the two series. I'll stick to Netflix.

Michael H.

Michael H.Greater Melbourne (Metropolitan), VIC

  • 10 reviews

Terrible company. Making unauthorised charges to my bank account

published

Joined for the free 30 day trial. Cancelled after 3 days and received email confirmation, yet they still charge me their monthly fee. Nobody to contact to fix it. Reading these reviews, it seems like this is their MO and standard way of doing business. Extremely poor for a company this size.

Steer well clear and deal with companies who wont rob you.

Sandra56

Sandra56South East Queensland, QLD

  • 44 reviews

Can't live with it

published

Telling lies

published

'State accurate facts and be objective'. Sounds like advice from someone who works for your company! Other than that MrSteve MC Queen died in 1980 and could not have appeared in a 2019 movie. Your collating methods like most online businesses was designed by a drunken monkey ie if some laughs in a movie in ends up in the comedy section though it may contain a love scene and then the romantic comedy genre etc ad infinitum so please for christ sake collate a bit better as we your paying customers are not complete idi and no one paid me for a comment and why would they.

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Questions & Answers

Frederique D.

Frederique D.asked

Why doesn't the continue Watching feature present itself on the Prime Video home page. Every time I want to continue watching my program, I have to search for it.

No answers
Anayet

Anayetasked

Most of the south Indian movies in Telegu language where suppose to be alternative in Hindi or English. Also not that much new Hollywood movies.

No answers
sunny

sunnyasked

I canceled my prime video 2 months ago and my account says l am no longer a member but the monthly charge is still been taken from my account for those months last one being on 6th August l phoned up about this and was told you have no record of the deductions but my bank account says different, explanation please.

2 answers
Doesnotcompute
Doesnotcompute

Hi Sunny, did you end up getting to the bottom of this issue? I ask, because I've cancelled my membership, and a few days later I login to my amazon prime account and it's been auto reactivated, even though I specifically cancelled it the other day and received an email to tell me that I wouldn't be charged at the end of my free trial period. Thanks Sunny.

sunny
sunny

Yes was settled.

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