AI reviews summary
The overall sentiment for Amazon Prime Video is overwhelmingly negative, with users expressing significant frustration over recent changes to the service's value proposition. The most prominent grievances centre on the introduction of advertisements for paying subscribers and the requirement to pay additional rental or purchase fees for high-quality content. Significant concerns were also raised regarding deceptive billing practices and a perceived lack of accessible customer support.
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Verdict
Amazon Prime Video is currently viewed by consumers as poor value for money due to the combination of mandatory advertising and frequent prompts for additional payments. Potential subscribers should be wary of difficult cancellation processes and inconsistent billing practices.
Would give it a big Zero if it was an option. Tried to sign up but upon first purchase they locked the account, no reason given, and no contact options. Now they're asking for a bunch of personal information apparently to verify my identity. Good luck with that, reputable organizations don't ask for that stuff.
After confirming no one in my family ordered a rental ive been charged with, ive spent the last half hour trying to cancel the order. then when I couldn't do that as your "help" pages describe, ive tried to contact Amazon Prime. the contact page doesnt allow me to contact Prime in any way. in short, you've taken money I didn't approve, now you are blocking me from raising the issue. my next step if I get no response is with the ACCC.
Would give a minus if it was an option. For some months I have been unknowingly charge for an ad on service, hbo photos, what ever that is. Can't seem to talk to anyone or contact via email. Their system takes me around in circles and gets me nowhere. Happy to flood my app with adverts or suggestions of what to buy or watch but absolutely no customer service. Total rubbish and a scam.
Reviews with attachments
Last night we sit down to watch the next episode of Night Manager and all we get is a black screen. After an hour of switching things off and on Prime started displaying stuff but some time before we could watch our show. Tonight some very faint content displayed but pulsing and no opportunity to watch anything. Back to switching things off and on for another couple of hours.
Very disappointed in Amazon Prime. I have tried to cancel my Paramount+ subscription but have not been able too. Tried to contact them but to find a way to either call them or send an email is virtually impossible. Have spent a considerable amount of time trying to work out how to contact them without any luck.
Customer service has deteriorated. Photo shows I have one account but billed separately twice and I can’t press the end button as it’s locked and I need to contact customer service. Literally just asking about one month credit for double up payment on my account through Amazon and App Store. I spoke to someone who didn’t care, paid overseas call… Read more
centre, I was told all customers are the same, I said I’m sure they don’t all have my problem, didn’t want to raise a ticket or escalate, he told me he has had the training to make all decisions and nothing he can do. I’m only asking to submit a request for a manger, to see if there is something in this rare circumstance that would allow them to credit the one month since he could see I had two accounts. What happened to customer service, it’s a legit double up and the customer service would go a lot further to customer loyalty. I thought Amazon Prime staff would be better, this is the first time I’ve been disappointed in Amazon as a whole and leaves a sours taste on the ecosystem I use.
Not a great selection. The app is not intuitive and very time consuming for me to get to where I want to be. The Resume button often doesn't resume where I left off. I took the 30 days trial but I wouldn't pay. I will see if I have any trouble when I try to cancel ...
- +7
Krypto the runt watch season 1 on prime video with a adult subscription
Latest follow-ups
Prime not worth the subscription money – So after having to pay your monthly subscription to watch prime they have the nerve to charge you if you want to watch a video even the old ones. So what am I actually paying for? Not worth the money you pay to be with them. Netflix Disney and Stan are far better and you don’t get ripped off
Follow-up · Still feel the same about the cheek to additionally charge for watching old programs. HBO is far better
Badder than others – My internet connection is good for other servers . Prime is just so bad. Keep dropping g me out and can’t finish movie . First and last time subscribe this service
Follow-up · Been meaning to update this. It has improved a lot in last couple months when we tried a free trail again and decided to subscribe to the lowest plan - up to 3-stars as more than bit pricey vs content in my opinion.
Very very disappointing – Why do we pay a monthly subscription to watch movies on Prime Video but 80% of movies are 'rent or buy'? Absolutely ridiculous!
Follow-up · Despite the numerous negative feedbacks from other customers, Prime has made absolutely no changes.
Positive reviews
Amazon Prime – Love my Cricket, so have to switch from Foxtel to Prime. Well, it's a typical streaming service. The picture quality is not that crisp and strong on my 8K TV. I think having Foxtel over 27 years has spoilt me in terms of picture quality and of course the content. But for $10 per month this is just reviewing the service. It's good. I am just annoyed Foxtel lost the rights to ICC T20 World Cup. Show details
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Fraud – Joined Amazon prime and cancelled the subscription the next day. Was sent a confirmation email saying that my subscription was cancelled. Two times now they have debited my account. Have sent them two emails in regards to cancelled subscription and screen shots. No reply what so ever
Tech support Prime video – Had issues today trying to open prime video.I was put through to a couple of different technicians who were very helpful & patient! My phone connection was poor but they persisted & eventually it worked thanks heaps
Negative reviews
Price rise of $20 is extreme. This is corporate greed. I had been enjoying the services in the subscription, which at $79/year I thought was good value. Such a shame.
This dishonest multimillion-dollar company introduced ads into their pay per view service and in the last 6 months the frequency and number of ads per video/program have gone through the roof. Now Amazon Prime Australia is increasing their fees by over 20% NOT worth the new annual fee and I am sick to death of being dictated to by the leeches that generate obscene profits by ripping us off.
I am very disappointed with the proposed increase in my Amazon Prime annual membership from $79 to $99. This represents an increase of more than 25% in a single year, which is substantially above inflation and appears difficult to justify, particularly when the core benefits of the membership have not increased by anything approaching that… Read more
amount. - Simply is greed!
Prime Video has also previously been changed to include advertising, with members required to pay an additional monthly fee if they wish to retain an ad-free service.
I would appreciate Amazon explaining specifically what additional benefits or increased costs justify a 25% increase in the annual Prime membership fee.
I have been happy with Prime, but an increase of this magnitude makes me reconsider whether the membership continues to represent good value.
Recent reviews
Up until recently I have been paying $79 all up for both myself and another family member to access Amazon Prime Video. Amazon first changed this so that both of us now pay $79 each monthly. Now they are going to bump the monthly fee up to $99 per person! This is an extortionate increase over a very short period of time! Content has not increased… Read more
in either quality or quantity and new material is slow to appear, and so infrequent that it is barely noticeable. Even worse is that the procedure to cancel the subscription is not straightforward at all, unnecessairly complicated and very convoluted - so much so that this must be designed to prevent cancellation!
I got a subscription and paid for it, but then they decided to put ads on the "normal" subscription. How about make a cheaper subscription like netflix has! The ads are so annoying, but i am not paying for the ads to be taken out. Also I wont be buying any products advertised on Prime, so waste of money for advertising !!
Why is prime video difficult to engage suitably in Australia lately the web site is always messaging not available and servers change all over the globe. Also the new ads are low intelligence poorly produced insults to the watching public. Surely your team can do better than this???
period dramas are full of Pc actors – Many period dramas are full with black american actors which is not relevant to the time period. It is such a pity that the new wave SJW movement has become the norm.
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terrible. started an amazon prime subscription then cancelled it. amazon continued to bill my card. when I called up I was sent to an indian call centre who told me they were not billing my card and it was not their problem. had to close my bank account to stop amazon STEALING MY MONEY
It's so ridiculous how when you take out a yearly subscription on prime you still have a month charge to go ad free. Once the subscription has lapsed i will never use thier service ever again.
If not an Amazon user then its hardly worth it. Same amount of ads as free to air TV. Some good shows but think about it. if you rewind or Fast forward, you get more ads. So disappointing. The US sued them successfully for misleading the public
Change streaming thinking this would be better than netflix. This is a little bit better but they seem to all have mediocre shows lot of poor acting, and storey line a weakly produced.
i have been with Amazon for a few years now, service and quality has decreased dramatically in recent times. also not a cheap as it used to be. can usually price match locally now from other competitors for items i want. I had enough so when they sent me reminders for the yearly prime subscription, i cancelled. then i got another reminder a few… Read more
days before renewal again "already cancelled" but i cancelled it again ! surprise surprise, i get a yearly charge for my prime account a couple of days later on my bank statement. $79.00 i messaged and let them know i had cancelled it twice before due date "took screenshots" they refunded me 72.68 !!! not my fault THEIR online cancellation doesn't work !!! i know it's only a few dollars, but not the point ! i will never use Amazon/Prime EVER AGAIN ! 2nd big US company in a week where you can't cancel their services online properly grrrr !
Great shows, but pathetic. You get involved in a series and watch seasons 1-12. I have to pay more money per episode or season to finish the series? Chicago Fire, Chicago med and Chicago PD. Very rude! Thought Prime was better than that.
I went to purchase a phone case from Amazon that advertised "Free delivery". When I went to checkout, it wasn't free, it was only free if you agreed to getting one month of free Prime which includes fast free delivery and videos for one month. Most would just click on it, and wouldn't realise that you just signed up to having $9.99 taken out of… Read more
your account automatically after the 1 month free trial. This is obviously false advertising! I wanted the free delivery, so I read the Terms and saw you could immediately cancel. I purchased my phone case and went to cancel. There's a big Cancellation button, and you think you cancelled, but I know to go back into the account and double check it's cancelled. It HADNT CANCELLED. So I clicked the big Cancellation button again, check again and not cancelled. I finally figure out that once you click cancelled and it goes to another screen, you need to scroll all the way to the end of that long screen trying to sell you things to see a SECOND CANCELLATION BUTTON. You need to click on it to cancel, but it's not over yet...another screen where you need to decipher how to cancel. In total there were 5 screens to navigate an unwilling game of "FIND THE CANCEL BUTTON AND PROCEED TO THE NEXT SCREEN". Finally, Amazon Prime couldnt deny me any longer, and after the 5th screen, I checked and it actually had cancelled. I feel so sorry for those that dont understand computers, are not looking out for scam deals, are elderly and not used to the technology, have limited ability to understand complex situations due to health conditions. I think it's apalling that they get away with this legally. They prey on the vulnerable. They prey on the pensioners who dont know how to check their online banking. It should be illegal not to be clear and transparent about how to cancel.
I purchased a one year subscription and then realised I had to still pay for most movies. I cancelled my subscription as a waste of money. Amazon then went and took out another year's subscription even though it was cancelled. It has taken me nearly an hour to sort this out and most people would have given up. Firstly the first 1800 number was… Read more
disconnected, I then had to text with AI ceba and offered multiple times to not continue, then a call that didn't occur. Eventually after much frustration and searching online, I finally spoke to someone (probably being paid 0.50cents per hour & copping disgruntled customers all day) who immediately recognised that the money should not have been taken out and I now have to wait 5-7 days to get my money back that was illegally taken out. I urge you not to give this billionaire another penny and please push through and cancel your subscription.