Bring Back Load and Go
I liked my load and go card and used it a lot, easily transferring funds from my bank account. This one has a very temperamental website - I have to reset my password every time I use it - but worst of all the transfer of funds via bpay is a fiddly two step process and takes THREE days to appear in the account - ridiculous in this day and age and pretty useless for a card of convenience.
I used to use the load and go cards as I wanted to control purchases on things like dating apps (to help eliminate auto subscription and or scammers). These were convenient as it gave separation between this and my standard personal credit card with a much higher limit. Load & Go cards aren't available anymore so had to get this Auspost everyday M/Card. Problem is you can't subscribe at all to dating apps with this card. So now need to find another card.
I wish I knew beforehand..
Previously I had a Load and Go card, and had not a worry with it.. but from what I am told it is now replaced by this everyday card.. mistakenly I thought the replacement Everyday card would be as good as my experience with load and go.. But nothing could be further from the truth.
My card does not recognise my password, responds telling me I havent got a valid account. , but if I try to re activate it it says it is already active.. I am not sure how I can simultaneously not have an account and have activated my card..but then I am a mere human...
Very disappointed experience
Australia Post misspelt my name and told me they could not correct it. Advised me to ring the help line. Ended up talking to someone in the Philippines. Bad line, bad accent!!. Could not correct the spelling mistake unless I sent visual ID even after I told them all my personal details. Will get rid of this card as soon as possible. Bring back load and go visa card. Bad move Australia Post to get involved with this mob!!
Not worth it
Biggest problem for me is trying to reload it. Easy to do at the post office (though my hours and theres usually dont line up). This product just wont work on the online site or the app. Error after error. MasterCard support is pretty much nonexistent. I miss the old easy to use visa, I know its not Aus Post fault but this really is a bad product. When it is loaded, it has worked online for me so far (touch wood), however it will not work in person at a shop. Does anyone know of an alternative prepaid card, from anywhere? I rely on them a great deal.
Our community group (cat rescue) purchased this card to use after previously using the load and go. Unfortunately the main website we use to make purchases from doesn't appear to accept it which is very dissapointing and frustrating.
PS. Please don't pick on Priscilla. It's not her fault the card is crap. You are doing your best Pris.
How could anything be so bad ? Well done Australia Post. You have managed to change from a perfectly good system in Load N Go to this absolute fail in Everyday Mastercard. What a joke. Look at the reviews they all say the same thing. My fail occurred because I trusted the app and the online site to tell me I have a balance of $175 until I come to use it and get rejected. Only because I kept all receipts could I then work out that clearly something does not reconcile and there is a huge lag in transactions. I will be cancelling and going elsewhere. BIG FAIL !!
Worst Prepaid card i have ever had
I was only able to use the card twice before it out of nowhere would not allow me to use it.
Online or in a shop.
I cannot take my money off the card as the web pages are not done properly and log you out when you click on anything or dont show the information you are requesting.
I have contacted them to ask for assistance and i get he same response Basically saying "go to the web page and look at your account or call the number" The number says Toll free but it costs you dearly. It looks like they are taking money and make it very hard to for you to get yours back.
Don't waste your time with this product
Well, this Everyday Mastercard is a waste of time and money.
Had 2 auspost load&go over the years and never had any issues using it online in Australia or overseas and transferring funds were done next day.
The everyday mastercard took 5 days to transfer funds cause it went over a weekend, did a bpay on Thursday and money finally went into account the following Tuesday.
Of the 4 places I tried to use this card online, all rejected, what's the point of having a CVC on this card if you can't use it online anywhere.
The only thing that works is tap and go.
Don't waste your time with this crap product.
No wonder i am an insomniac
Tried three times to change my password doesn,t work,hate having to repeat details over and over worry,worry until I read reviews ,now I understand ,thought there was something wrong with me ,got transactions on phone said it went back six months only got one month and then said that is all I have,I too cannot understand why they changed this card and why fair trading allows it to continue with so many people unhappy .Did I read that Auspost was wholly owned by the government wow that,s a worry.
Avoid if you possibly can.
Despite having used this card for international transactions before without issue,the most recent occasion I did caused it to be stopped because the transaction was supposedly unrecognised and hence,suspicious .Never mind that the transaction was genuine,the card was cancelled anyway and after ten business days have been and gone,I am still without a replacement card with not an insignificant amount transferred over from the old card.I am short of cash and am relying on "real" credit cards.Should the replacement card ever arrive,I am just going...to spend what is left and cut it up once it is empty.It is definitely not worth the hassle.Why the Load and Go card was discontinued is beyond me,it worked perfectly well without any issues like this hopeless MasterCard replacement.Bring back the Load and Go card!!
Doesnt do what it says
Unable to load card via EFT..Was advised to contact Tech support. Spoke with Tech support who couldnt assist apart from saying "Your issue has been logged" That was weeks ago and still cant load card via eft because if you click on the bank transfer tab and proceed to payment it comes up as "Unfortunately a error has occured or unavailable"..From all the reviews, it appears this card was sold to the market with pre-existing issues including the link (on the instructions) to load the card being incorrect.A temporary glitch one can understand,but...this appears to be deep issues that dont have an easy fix otherwise they would already be remidied. All responses from Priscilla have not resolved any problems.I recommend all to contact the ACCC as this product is defective.
- Verified customer
What moron in Australia Post got rid of the Load & Go and replaced it with this?
My Load & Go expires this month, so I thought I'd try the replacement.
When I purchased it, the person at the AusPost branch entered one letter of my email address wrongly, and also entered the passphrase as my mother's maiden name. The card was activated, but I couldn't register an account for it. After two days of calls to "support", I finally got a lady who fixed the email mistake, but said to correct the other problem I would have to send them copies of identity documents. I told her "leave the mother's maiden name as is, at least I should...
Oh, how I miss my good old Load & Go.
When I was forced to update to this new system I expected it to be every bit as wonderful as the old one and perhaps even better.
I'm bitterly disappointed as I can't get the app to operate because of some unexplained security issue, OzPost would love to help but they can't make suggestions, and nor can they even tell me my balance let alone recent transactions.
I've tried three times phoning the number on the back but can't understand a word being said.
In a word "DUD" and Australia Post is professional enough they should never have let this happen.
Auspost Mastercard is absolute crap, hardly works on any websites, cost $ 7.95 to buy it and if you want to cancel it will cost you $ 10.00
Australia post , next time do your due diligence on a product before you flog it to the masses, bring back the old system
Bring Load & Go back, can't use this card on multiple websites and apps, such as UberEats, Sportsbet, thelott
Honestly I wish I stumbled onto this website before I paid $7.50 for the card then loaded over $500 on it... I only purchased this card to use on a few particular websites, little did I know this card doesn't work on over 10 of the websites I have tried. I used to use the Load and Go card which I had no problem with using at all, everything was a breeze. Honestly would not recommend this card. Called customer services about the issues and the lady would just keep dodging my questions about why the card can't be used on certain sites. Terrible. Bring back Load & Go.
Pls dont buy even their manager cant cope and hang up on call
Do not buy this product at all, I was told my security details were wrong when in fact it was correct, I was sent an email asking for passport photos birth certificate and social security number I refused as I've told them that another person had never had to send their documents to a non Australian company and is a security risk, escalated to a [name removed] who had just hang up twice after a few seconds, I rang again, found out their email server was not even working and was not sending their reset password link despite the fact that it was ...not in spam folder nor in inbox never came through eventually I was given the temp password over the phone, which I was then able to reset and get it, who knows whats going to happen in a few days, ask for reference number, issue account got locked but it doesnt tell you the error or whats happening, troubleshooting is troublesome let alone security issue, manager hang up on customers twice and when get sick of it they just move onto another job, never let your personal details be managed by mastercard prepaid your down the bottom of their food chain, they will risk assess you when it should be the other way around pls beware just try and ask prepaid card via your own bank you use in australia not via post office.
Australia Post Everyday Mastercard
I have used Australia Post Load and Go Visa card very successfully for 3 years. I purchased an Australian Post Everyday MasterCard because Australia Post notified me that their Load and Go Visa card would not be renewed and the new card would be a MasterCard. I have had this card a few months now and I am extremely disappointed with it. I cannot use it to buy items online from overseas. It keeps rejecting the card even though there are sufficient funds to cover the cost. It works well in shops if I physically use the card but certainly not onl...ine shopping. Another feature that is frustrating is that when I do buy something it takes 24 hours or more over a weekend to get the correct balance. With Load and Go we had the balance emailed and texted to us immediately so you knew how much was left to spend. There is no such function with MasterCard. The website is difficult to access my account and I have to log in twice to get balance and then the recent purchases aren't taken off. I have to wait 24-72 hours before I know my correct balance. Loading $50 as a minimum load balance is difficult as well because I often can't afford to load $50 at a time whereas I could manage $20 minimum with Load and Go. I can't understand why Australia Post changed from Load and Go Visa when it was working for so many people to a MasterCard which reading all the reviews obviously isn't working. I'm glad I'm not the only one experiencing these difficulties. Australia Post are you reading all the reviews? Each review has the same difficulties and complaints about this new card. Doesn't that tell you something from your customers? Also can you give us hope that you are working to fix these problems and make this card as user friendly as the Load and Go Visa card and not so difficult that people are refusing to use it? Why change something that was working?
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Questions & Answers
Can i file chargeback transaction by myself by filling out disputed form
available online and sent to email address"email@example.com"without talking to Auspost customer care.?if i did how long would mastercard response as it is urgent to stop money go into scammer account which owns a fake website.
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