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Wouldn't even give it 1 star!
These cards are useless! Money tied up on them and cant even use the card details to pay bills for business expenses. Always says 'card declined'. Absolute rort. Card Service 1800 number is just as hopeless as the card. She couldn't answer my questions so just hung up on me!
Avoid at all cost
I had a Load and Go card for online purchases. Was fine, was great. Then they got rid of them and this was the only option. I got one for a trip overseas as an emergency backup. Glad I didn't have to use it, I have no confidence in it.
Since using it as an ongoing option for online shopping I have had nothing but trouble. It won't let me log in a lot of the time. Currently it is telling me that I've made too many attempts to log in, so it has emailed me a temporary password. The email address it says it is going to email is the correc...
Can't live without it!!
I bought Everyday Mastercard after Australia Post closed their Load and Go card which I had used for many years. At first I found the process for accessing my account on line a little confusing but after figuring it out there have been no more hitches and I find it very convenient. Living in a rural area it helps with bill paying, buying on line etc. Now I can't live without it!!
Unfriendly Aus Post MasterCard
I bought this at Australia Post and I’m
An Australian Citizen how disappointed when you can’t even transfer money to top up the card from Online Banking they can’t even read the ABN number that was written on my invoice.
I am unable to access the account online, hence, unable to cancel any subscriptions or check any charges. It says account not found.
The post office says the only sell the cards, and if you have any questions they direct you to call the number on the card which is a prerecorded message and does not give you the option to speak to a person. Note that Auspost endorses this card as it has their logo on it.
I would not have purchased this card had I known how terrible the service was.
Total scam worst card I have had.
What sort of a product are you selling here? Auspost is responsible for providing this product and they have endorsed it with their logo across the face of these cards. I have tried loging into this card for account balance and transactions only to be sent back to login multiple times with a msg stating 'cant find account'. I have tried resetting pw and same again- no success! Then rang card services for help only to be told the security info is wrong so they cant do anything unless I scan highly sensitive documents like birth certificate etc a...nd send via email to some call centre who knows where! I promptly advised the operator that is was NOT going to happen. This is extremely odd as I gave them all the correct security info they requested in the initial phone call. The only advice I received from them was "go to a post branch and ask them'. This is absolutely unacceptable and I will be waiting for a quick response to resolve this issue.
I registered this under my name for my 13yo son, who needed something to spend money on without using cash.
One day, my son had 7 dollars on the card, and he wanted to by a gaming thing that costed 5 dollars when it declined his card. I am so disappointed and the support was horrendous. And it was limited to 20 minimum transfer. I’m hoping for a refund at this point.
the old vis was way better
I used to have the old Australia post Visa card and used it for all my online gaming and shopping and sending money to friends and it was amazing... When they swapped to Mastercard I was hoping it would be the same but was so disappointed.. This card wont work with my paypal and some of my games and other things.. its really limited and useless for lots of online things I have found..
Dishonest manager, scam website
I almost bought it, and when I said I needed to use it online the person told me it does not work. Asking the money back, the manager came outside really aggressive saying "they do not provide financial advise". I showed than their website that still says "online and in-store", nothing, she kept going with the financial staff. I demanded a refund and they kept me waiting 20 minutes. Horrible customer service, it shows that they are still trying to sell the product even though they are aware it does not work. Scam.
Some hit and misses
They are very easy to top up, and can be topped up easily via your own bank account, and by doing this saves you money and fees, as some topups they charge for, especially when you use them to request some money from a bank account, but if you pay dirrect from a bank account, then you do not get charged a fee, and or at a Post Office. Some times they fail to work, but mainly pretty good, much better than what they used to be. I had so many issues when first go this card, but I used my consumer right, and demanded that MasterCard services fix ...these issues, now it works on places like Ebay and is linked and working properly with PayPal. A couple of months it was declined at Coles, but later shopping their again it worked again. My Customer Service Experience was quite Dreadful as I had Australia Post saying that they are not responsible for these cards, as they are only the issuer, and MasterCard Card services is responsible for them. Australia Post is illegally wrong, as they have the Australia Post Logo on them, regardless they have issued and sold them, so they are legally responsible for them, which I had pointed out. I have used this card a fair bit, and even on some overseas transactions, and they have since the troubles of the past have mostly worked. Make sure that you read the actual fees, as requesting a top-up via your Australia Post Account, to a bank account, will occur some fees, but it you go into the app, you will find the bank account and reference details that you will need, if you want to do a direct transfer from your own bank account, and send it to your everyday mastercard account. You only need to set that up once, and then you can pay it from your bank account, and this method, does not have any fees, but some other methods do such as a request via BPay 1% of transaction or deposit, so do a dirrect transfer from Bank account by the method I had said and you will not have to pay a fee
telling me my birthday is wrong.Im 65 would think i know my birthday.,need to talk to someone.
Would someone please call me back or e mail me so I can talk to someone to find out what is wrong with the card details. must be thirty words really.rubbish service.
Its useless constantly getting "Sorry, an error occurred. Please try again." cant even get into my account & card use it to buy anything online huge scam.
Just wasted money buying & putting money into this account listen to the other reviews & dont buy one.
Can't get even the basics right... a huge time waster.
I thought I'd try topping up my balance. That seems like something important that should be easy for a user to do.
I finally managed to login to the app after multiple attempts and rejections, only to discover that the app doesnt support top-ups.
Believe it or not, the app directs users to go a website. The website login experience was even worse, with several iterations of entering credentials and clicking on Captcha buttons and being redirected back to the start - even when it is on occasion 'working'. More than 90% of the time the process...fails. These are the sorts of flags of a dodgy or fraudulent product. After an hour of trying, I gave up. Several days later I tried again. It went through the same painful experience, but after 15 min or so I was finally successful at logging in. That seemed promising until I tried entering my account details for drawing additional funds... and even they were rejected. Customer service seems intent on wasting even more of your time by getting customers to talk at length to an overseas call centre, rather than fixing the fundamentals.
Worst customer service experience.
I strongly advise avoiding purchasing any of the Aus Post Gift Card/Mastercards if you were considering it. I purchased two of the Mastercards for my team to use and they consistently lock not allowing you to make payments online. I wanted to delete the cards all together due to all the issues we were having, though because they weren't initially set up in my name (they were against an ex-employee's details) I couldn't action this over phone and I would have to go through the card amendment process via email. Each time I'd initiate an amendment...process I was told to call the Customer Service line. And every-time I'd call they'd turn me away advising I email. Passing me back and forth without providing a legitimate solution is extremely draining and a frustrating ordeal they have put me through. This started back in December 2020 and still hasn't be resolved. I'm not usually one to write reviews like this but I would hope mine saves someone having to go through the same. Worst customer service experience.
Another Hopeless Product From Australia Post
Bought the card so that I would have a safe way of buying things overseas ie I could just put the amount on card for the purchase and if I was scammed they could only get that amount. Well, this facility is almost laughable in every way. I tried to use it to buy some product from USA from a reliable seller and they were "declined" on two attempts. So I then spent two hours (yes 2 hrs) on phone to the so called Help line in Philippines try to find out why the card access is being declined. Their reply was "yes well funds are there so dont know why" Dont buy or use this card
Questions & Answers
can a shop process a refund back onto aus post everyday mastercard?
Anything different in process or same as for any other card?
Hi. I have had big companies like Amazon, Ebay etc refund back to my Australia post Mastercard, I believe it's the same process as with other cards. Hope this helps you!
Hey Happy Aussie53,
You shouldn't have any issues receiving refunds on your Everyday Mastercard. If you do, give Mastercard a call on 1800 549 718 so they can help you out.
Why won't my everyday card let me login the card number won't let me login the card number
How am I meant to get money paid to me through paypal, when I can't transfer money to this card from my paypal?
No, i won't link my bank account to paypal. I have this card (and have had the Visa which worked no problem) specifically because i don't do online banking of any kind, and i don't want to.
This card is linked to paypal, and I've used this card to buy through paypal, and it all goes through fine, so i assumed (stupidly) that money paid to me through paypal would also be accessible from this card (meaning i could withdraw it from an ATM as i have done so in the past).
But no. Paypal tells me 'Heritage Bank' doesn't allow transfers to this card. So how do i get the money that's been paid to me? Because basically i've just sold something for free.
This mastercard is a whole load of b.s. No idea why Aust Post would stop the Visa when it worked fine. Even the mastercard site is a mess.
I'm sorry to hear that you've had issues with our Everyday Mastercard.
I recommend speaking with Mastercard on 1800 549 718 so they're able to help.
Get an answer from our members and Australia Post representatives
|Category||Travel Money Cards & Currency Exchanges and Prepaid Debit Cards|
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