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Worst customer service experience.
I strongly advise avoiding purchasing any of the Aus Post Gift Card/Mastercards if you were considering it. I purchased two of the Mastercards for my team to use and they consistently lock not allowing you to make payments online. I wanted to delete the cards all together due to all the issues we were having, though because they weren't initially set up in my name (they were against an ex-employee's details) I couldn't action this over phone and I would have to go through the card amendment process via email. Each time I'd initiate an amendment...process I was told to call the Customer Service line. And every-time I'd call they'd turn me away advising I email. Passing me back and forth without providing a legitimate solution is extremely draining and a frustrating ordeal they have put me through. This started back in December 2020 and still hasn't be resolved. I'm not usually one to write reviews like this but I would hope mine saves someone having to go through the same. Worst customer service experience.
Another Hopeless Product From Australia Post
Bought the card so that I would have a safe way of buying things overseas ie I could just put the amount on card for the purchase and if I was scammed they could only get that amount. Well, this facility is almost laughable in every way. I tried to use it to buy some product from USA from a reliable seller and they were "declined" on two attempts. So I then spent two hours (yes 2 hrs) on phone to the so called Help line in Philippines try to find out why the card access is being declined. Their reply was "yes well funds are there so dont know why" Dont buy or use this card
Works ok, but now impossible to login online
It is not possible to report any login problems on the 1800 line.I tried today. There is no option to speak with a human operator to discuss logins, only an automated balance check.
What can we do to fix login problems?
Can't login doesn't recognise my account so spoke to card services yesterday and still waiting for a call back rang today and still waiting for a call back frustrated a long time
This is absolutely the worst
I really regret getting this card. I tried logging into my account today to reload my card. The website would not recognise my account, even though I'm 100% sure I'm entering in the right details. Then I tried resetting my account. Again, my credentials weren't recognised.
So then I called the helpline. Unsurprisingly, it went to an overseas call centre. The lady on the other end could not hear me, saying I was cutting in and out. I tried calling several times to no avail.
Logging into your account is so much harder than it should be. As soon as I can, I will be deactivating this card.
Card does not allow to be used for apple pay itunes
"Your Issuer Does Not Yet Offer Support for This card" Message
Wanted a debit card with loaded funds to make purchases on itunes using apple pay but for some reason this card cant be added to apple pay as a means of payment.
Worst Financial Services Product in Australia
It may have a Mastercard logo on it but that's where the similarities end. The main issue with this product is after sales. In the year that I've had this (for work, not my choice) I have never once accessed my online account without a password reset or user lock out. The user portal will only load correctly in Internet Explorer, the captcha works sometimes, others not. You enter your details correctly and get told the account cannot be found. I am not exaggerating when I say that I have NEVER accessed the online portal on first attempt......ever. The presentation of purchase details is poor and difficult to understand/reconcile. The statements are poor. Read all the reviews, I'm not the only one. Stay away from this product, do NOT acquire it, you will be adding a similar review.
Pity didn't read up on reviews not impressed from day 1!!!loaded it up used to purchase two ticket's tried to load $$$ let alone LOG IN...FAILED ERROR'S GALORE.... If i ever able to get in again ill be deactivating this useless card.... draining just to log in ...
Terrible, useless and a waste of time
My experience with this card and the online app has been exhausting and a waste of time. I couldn't even use it to buy a pizza online at both dominos and pizza hut. It only gets worse from there, avoid this one, its useless.
No Cartier watches for this I'm afraid
It's hard to image, even at the stodgy old Post Office, how a system could be implemented so badly.
Right from the start the process is error-prone, as the post office staff need to manually type in credentials (like email address) that if they get slightly wrong, means an excruciating phone experience for you. You do eventually get to deal with the MasterCard help desk and not the Post Office, so its not all bad.
The web site and apps are embarrassments to Australia. I mean, we are meant to be an advanced technological country, and this i...s what a major public institution serves up? There's no need to go into details here, I'm sure others have commented on its shortcomings. It's such a pity, because it really is a handy service, especially for someone like me that isn't a regular, confident online shopper, and don't want to use their normal credit card everywhere.
This is the worst Card I have ever had. The previous Load and Go Card was perfect and when it was cancelled, I lost Money on it. Now this one is useless and trying to access my Account on line is impossible. I am trying to Cancel this card and get my Money back but it is like trying to climb Mt Everest with no legs. Gloria.
The website is very very poor. It is slow to load, unreliable and is very difficult to log in to. In fact, you have to put in your username and password and tap login BEFORE you get the CAPTCHA verification. Now I can't even log-in at all, and finally after 3 or 4 attempts, it says "DASHBOARD UNAVAILABLE". Are you kidding me? What a joke
Access via Web links and App for Account Balances do not work
Auspost Everyday Mastercard is a very handy card, but unfortunately access for account balances and transactions via both the website and the app is useless, as neither of them work at all. Both of these access links go through the process of information gathering and verification, but then freeze and nothing happens. This has been going on for a very long time and is extremely frustrating. The only way to obtain a balance etc. is through the 1800 number on the back of the card, which is time consuming and expensive. Can this be fixed!
I got the gift card as a present for my birthday. I can't activate the card as there is no 6 digit activation code and we were never given one. I called the help line but before anything could happen the call was ended. Don't buy them. Complete scam
Disappointing access and service
the australia post everyday mastercard service is terrible. It is frequently difficult to access via internet to check balance or refunds. If you are hearing impaired the operator i spoke with last week, spoke very fast and was difficult to understand. When i asked her to please slow down as i was having trouble understanding her, she put me on hold and did not return to the phone call - i waited for 12 minutes. This is very disappointing. Tonight is the 4th time in 3 weeks i have tried, but cannot access the site to check my balance. The australia visa card didn't do as much, but phone and internet after sales service was much better.
Guaranteed to give you high blood pressure
Need to login repeatedly to gain access to account or go through password change EVERY TIME. Now it won’t even do that. Slowest website no matter how fast internet connection. Very annoying trying to check balance or top up. Most times I just give up
Having trouble too
Today 13/3/21 Same here in SA I can not log in to check my balance. When I had the old Load&Go card i had no trouble with that card getting my balance and transaction details. I have gone into my other accounts with other bank today and had no problems. I wonder if Auspost will send all who are affect by this an email explaining why we can not log in. Or are they too busy looking for more watches that they can give themselves. And if Auspost is monitoring this site " please fix the problem now" not happy
Issues logging in - hasn't happened in past
Like others here recently, I am having issues logging in. I have tried a few browsers to no avail. I enter the details, and hit login, then I'm requested to tick captcha box, then I need to click login again and it changes colour from red to greyed out, but isn't going anywere in the address bar or on screen.
No help from card services
I paid for a few items online with the everyday mastercard.only to be scammed,and didn't receive what i paid for.I paid for 2 pair of runners and 2 pr of massage thongs,they sent a cheap scarf...I then contacted card services to get my money back as this is part of there policy,fraud etc...I filled out all relevant paperwork,and sent off all correspondence from the scammer to card services.They were very poor in contacting me as i made countless emails and calls to their service number asking where we were at with getting my refund..I did all t...hat was required..In the end they told me it was to late and i needed to contact the seller for my refund..The sellers website is gone,i don't get a reply from emails i send..Card services owe me $189 AUD..Australia Post also must be accountable as they have their brand on the card...Where to go from here,all i want is my money back,i don't want compensation only my hard earned what i paid, in my pocket..Please fix this up AP..not happy
This is a very useful product ... when you can actually access your money!! Website awful and faulty.
Great for holding money for a specific purpose. Able to be used as tap and pay with multiple currencies. Really easy to reload. The catch is: sometimes you can't even access your money. No joke. The website is awful. It generally takes 3 attempts to log in as it just seems to spin its wheels and then ask you to log in again ... Why?? That's when the login page even loads. As always, there's nobody to talk to about this, you submit yet another fault report or wait in a queue to speak to someone who can't actually fix your problem. This would be a great product if they just fixed the damn website.
Questions & Answers
Can you it for online gambling like sports bet
You can't use this card for online gambling.
Can you make a deposit at an atm ?
Hi Not sure I have never tried I have only deposited at a Post Office shopfront and my on line deposit debacle
You can do withdrawals from ATMs, but not deposits. You can deposit over the counter at a Post Office, through the App, online, and through your online banking.
How can I take cash out if I need to.
Probably easiest way is ATM but dont be surprised if you have to try several machines before successful. Often your withdrawal will be declined and told you have entered the wrong PIN. Its just one of the joys of using Australia Posts ridiculous Mastercard Good luck
You can withdraw cash from an ATM, but please keep in mind there is a fee of 2.95% of the amount withdrawn which is on top of any fees charged by the ATM, so you'll need to have those funds available over and above what you want to withdraw.
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