I went into the Preston South PO Office on 4/3/20 & purchased a $100 David Jones Gift Card. I gave the card to my friend to use in a David Jones Store. The Sales Assistant advised it was INACTIVE! I received a call from the Store Assistant & you can imagine my embarrassment!! I went back to the Post Office & asked for a refund. The post office could not give me a refund. I explained to them that the card was faulty & it did not serve the purpose. I gave my friend $100 cash instead & am now stuck with this gift card that I do not want!!! DO NOT purchase gift cards, they are not worth your time to follow them up as they don't work!!!!!!
Cannot be used online
Even though it states in the documentation how to use it for online purchases, I have yet to find a site that accepts it. As stated by others, PayPal will not accept it, Mighty Ape says "our bank has instructed us not to accept this card", and EB Games says "An error occurred. Please try your payment again or try a different payment method". Has anyone ever successfully performed an online transaction using one of these cards?
Does not work with paypal.
I will add another thumbs down on top of the many other thumbs down below. This card cannot be used in any situation where the merchant requires a name+address. This includes little sites you might have heard of like amazon, ebay, paypal.
The person at the end of the 1800 number had not heard about this problem before, which is mind boggling given the number of reviews pointing it out. They suggested I contact "someone" to manually enter this information (what information? they didn't know).
I hope I will eventually find somewhere to use this card, but currently it seems useless for the receiver and embarrassing for the giver.
Tried to use my card at Woolworths and it was declined. I rang client services and was told the reason was that I had tried to pay part of an amount greater than what was on the card. I replied that this has never been an issue with any other gift card as I simply pay the difference. The reply was that these cards only allow transactions up to the value of the card and not as part payments. So in other words I have try to buy as close to the $50 as possible and any left over is effectively useless unless i can keep staying under the remainder until the amount is so small as to be not worth the hassle. No other gift card in my experience has this stupid restriction.
The card doesn't work for me
PayPal gives an error for the card when you try to link it and says it's been rejected by the card holder. I called the Mastercard Gift Card support number and they were unfortunately unhelpful. I don't really understand why that has to happen, I don't want to use my card in a physical store and I only ever buy from places that accept PayPal. Kind of a waste of money. Is there any way to get the funds transferred to a prepaid Visa instead? I know those work with PayPal just fine. I got it as a gift last Christmas.
love the card
Go into auspost.com.au/giftcards the page will come up Register/Login first register your card then you can check balances by "Login" after making purchases I dont use this gift card for online purchases, not my thing but use it for all everyday purchases such as grocery shopping, going out to dinner and any shop that has an eftpos machine, you can use this card. it must be swiped, press "CREDIT" and then enter pin if asked. for some shops like woolies and coles you dont need to enter pin. overall happy with the card
These cards are a waste of time!!!
These cards CANNOT be used with Paypal or any online store that asks for an address for the card! What a joke!! Was given of these cards as a gift but have been unable to use it online....now trying to find a way to get the money off the card and into my account so I don't lose it.
DO NOT RECOMMEND IT
work, put it away in disgust... it again and it's expired by 2 months. I contacted the customer queries and nothing can be done. Very disappointed, many other major companies are lenient and will extend the expiry....especially after we have had problems trying to use it. DO NOT RECOMMEND IT!
Horrible gift card! Can't use anywhere
Purchased this card last week in store.
So far, it's failed to work in store at Dan Murphy's, plus online at Kmart and Cotton on.
Australia Post needs to specify where the gift card can be used on it's website/ gift card brochure OR take it off the shelf to save customers from wasting their money.
A terrible gift idea
The card could not be used at the first two online retailers that I attempted to make purchases (both were safe and trusted retailers). I contacted 'Card Services' and was told that one retailer was 'white listed' but they would authorise same. I was instructed to wait for an email. The email arrived 24 hours later. I tried again to no avail. Not worth purchasing. An embarrassing gift to give or recieve!!
Useless for online purchases
I purchased this for my mother and loaded it with a $500 to make online purchases without fear of getting scammed for larger amounts. So far it has been rejected at every online store we have tried. This has included large stores like Groupon & Mango (MNG) Clothing. Not sure what the point of it is.
1300 support number puts you on hold for 30mins, the support on the other end was minimal and abrupt. Faviola was not supportive or helpful at all, understandably she probably deals with a lot of angry upset customers, but I think if she were a bit more skilled at empathy and calming down callers (rather than being abbrasive) it would help her. As for the card itself, don't even bother. Basically an 'officialised scam', not worth it, just give cash. Cash won't expire and have extra charges.
- Verified customer
Could not use at Australia Post
I am a pensioner and was given some Australia Post gift cards to help me pay my bills. At Redcliffe QLD post office I was told I was not allowed to pay my Water bill because the lady (who is always rude and never smiles) said someone has scammed a gift card so we are not accepting them to pay bills.
I was then forced to pay with my credit card which I now have to find the money to pay it off.
PS All of the other staff are lovely.
I am not happy and think the $238.17 should be refunded to my credit card and the gift card charged. Ruined my Christmas.
- Verified customer
DIDN'T WORK ONLINE
I bought 2 of these Gift Cards to use online I put $20 on both. Balance check is free just Login Register your gift card before use. First one I used didn't work and kept getting rejected online at different VPN sites and Aussie retail sites. I also tried linking to my PAYPAL account but something happened and PAYPAL has restricted my account (not that I care there's $0.00 in my PAYPAL and I don't use them for business) but it worked at Woolworths to buy groceries. Second Card I bought I waited 24+hrs before going online and same thing it didn'...t work but still worked at Woolworths. It's great that it works at Woolworths but I bought them for ONLINE shopping I have cash money for Woolworths products I need digital money for online products. Hardly anyone wants to use their own private personal Bank Account Details Online and risk their identity or have money stolen. If you are going to use this gift card to shop online don't bother it doesn't work.
Doesn't work online
I received this gift card for my birthday in January. I finally found something online to the value of the card, but when I tried to pay on EBay, it wasn't recognized. I thought that perhaps the card was inactive, so tried to activate it myself. No instructions or codes were included. I then contacted the friend who had gifted me the card, who didn't have any answers, codes, or ideas. I finally got around to calling the helpline today. I was told that my card is indeed active, and that I should have tried to contact the merchant directly ...and see whether he'd accept the gift card as payment? I've never had to directly contact an EBay merchant in order to pay them: this wasn't where my brain went when the card didn't work. Given that the card advertises the same use as a debit/credit card and online functioning, I certainly expected it to be functional on a site as big as EBay. I felt quite embarrassed receiving follow up emails from Ebay reminding me that I'd committed to buying and that legal action could be taken against me owing to my failure to pay. I was very humiliated. I'm yet to use the card. I'll just have to make sure that next time I try I have a backup of money in my account to pay in anticipation of it not working. Not the best stress to be unwittingly gifted for your birthday.
Won't reveal which stores you used the card at.
i purchased Three Load and Go - NON-RELOADABLE Cards.
i used all 3 to purchase items. when i Logged into the the balance check interface. Under the description of the purchased items. it just says "Purchase transaction" I am very disturbed that these cards do not even state where it has been used. I've used many different pre-paid cards. I've never had a prepaid card that doesn't give the name of the store you used the card at. it doesn't say anything. no name of the store. all it says under item description is "Purchase transaction" This wasn...'t only 1 card but all 3 of my prepaid cards will only list purchases as "Purchase transaction I thought maybe i should call the phone number listed on the card. maybe it will give the store name on the phone. when i call the hotline and choose the "get last 5 transaction" on the call. they say "Purchase transaction" so even when i call the phone number listed on the card. it won't even tell me WHICH STORE I PURCHASED FROM! ridiculous! so every purchase is listed as "Purchase transaction" during the call to check my balance, there was an option to speak to customer service operator. i decided to complain about this to the operator and asked them why all i can see is "Purchase transaction" and the customer service operator says they do not know why the card isn't listing the stores names. the operator said they can see the stores name on their screen so i found out only their staff is allowed to see the store name but we can't see it. Screenshot added.
Questions & Answers
I am having the same experience with the prepaid Australia Post Mastercard gift card as many of the previous posters, i.e. am finding that Paypal is not accepting this card as payment. When I try to pay for purchases using this card, the message I get is "Your card provider couldn't verify your card. Please try again or use a different card." What's more when I checked the balance on the card it looks like Paypal is charging $1 each time for the unsuccessful transaction, which makes it even more galling.
I'm loath to call the customer service number cited above (1800 549 718) because I had to do this already to activate the card and it took several attempts to get through just to do that. Any help?
Ibne F.Australia Post
HI Steve, can you please send me a private message with the following details so that I can ask the Mastercard team to get back to you?
- Your full name
- Contact no & email
- Date of birth
- Description of the issue
Just some additional comment here with regard to online purchases. I have a Mastercard travel card (Cash Passport) and I have had instances of not being able to make payments with this kind of prepaid card.
It was explained to me that cards issued by Mastercard Prepaid Management Services employ what's called Address Verification System. Such a system compares the numerical components of the address on file with the address you provide the merchant.
But because the A.P. gift card doesn't hold any address on file, I'm inclined to wonder what else would cause it to reject online. I know the instructions tell you to use the name "Gift Cardholder" if asked for a name for any purchase.
Sounds like a silly system. People should have the right to register a name and address with the card when activating it (I was only asked for my surname - haven't started using it).
If gift cardholders cannot get a satisfactory resolution out of the product, I suggest contacting the ACCC.
Ibne F.Australia Post
Hi Tim, while it was rejected online, did it provide any error code? And did you contact our customer service at 1800 549 718? If yes, and we failed to resolve the issue, kindly send me a private message with the following details:
Your full name, email & contact no
Date of birth
why cant i check my balance tried so many times
Ibne F.Australia Post
Hi Lorraine, sorry to know that you are unable to check your balance. Have you contacted the customer service team at 1800 549 718? If you have contacted them and have not received a resolution, please send me a private message with the following details:
Your full name, email address, contact no
Your date of birth
Whether you have the case no handy
What was the resolution given to you
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