- Verified customer
DIDN'T WORK ONLINE
I bought 2 of these Gift Cards to use online I put $20 on both. Balance check is free just Login Register your gift card before use. First one I used didn't work and kept getting rejected online at different VPN sites and Aussie retail sites. I also tried linking to my PAYPAL account but something happened and PAYPAL has restricted my account (not that I care there's $0.00 in my PAYPAL and I don't use them for business) but it worked at Woolworths to buy groceries. Second Card I bought I waited 24+hrs before going online and same thing it didn'...t work but still worked at Woolworths. It's great that it works at Woolworths but I bought them for ONLINE shopping I have cash money for Woolworths products I need digital money for online products. Hardly anyone wants to use their own private personal Bank Account Details Online and risk their identity or have money stolen. If you are going to use this gift card to shop online don't bother it doesn't work.
Doesn't work online
I received this gift card for my birthday in January. I finally found something online to the value of the card, but when I tried to pay on EBay, it wasn't recognized. I thought that perhaps the card was inactive, so tried to activate it myself. No instructions or codes were included. I then contacted the friend who had gifted me the card, who didn't have any answers, codes, or ideas. I finally got around to calling the helpline today. I was told that my card is indeed active, and that I should have tried to contact the merchant directly ...and see whether he'd accept the gift card as payment? I've never had to directly contact an EBay merchant in order to pay them: this wasn't where my brain went when the card didn't work. Given that the card advertises the same use as a debit/credit card and online functioning, I certainly expected it to be functional on a site as big as EBay. I felt quite embarrassed receiving follow up emails from Ebay reminding me that I'd committed to buying and that legal action could be taken against me owing to my failure to pay. I was very humiliated. I'm yet to use the card. I'll just have to make sure that next time I try I have a backup of money in my account to pay in anticipation of it not working. Not the best stress to be unwittingly gifted for your birthday.
Won't reveal which stores you used the card at.
i purchased Three Load and Go - NON-RELOADABLE Cards.
i used all 3 to purchase items. when i Logged into the the balance check interface. Under the description of the purchased items. it just says "Purchase transaction" I am very disturbed that these cards do not even state where it has been used. I've used many different pre-paid cards. I've never had a prepaid card that doesn't give the name of the store you used the card at. it doesn't say anything. no name of the store. all it says under item description is "Purchase transaction" This wasn...'t only 1 card but all 3 of my prepaid cards will only list purchases as "Purchase transaction I thought maybe i should call the phone number listed on the card. maybe it will give the store name on the phone. when i call the hotline and choose the "get last 5 transaction" on the call. they say "Purchase transaction" so even when i call the phone number listed on the card. it won't even tell me WHICH STORE I PURCHASED FROM! ridiculous! so every purchase is listed as "Purchase transaction" during the call to check my balance, there was an option to speak to customer service operator. i decided to complain about this to the operator and asked them why all i can see is "Purchase transaction" and the customer service operator says they do not know why the card isn't listing the stores names. the operator said they can see the stores name on their screen so i found out only their staff is allowed to see the store name but we can't see it. Screenshot added.
Questions & Answers
I am trying to get a balance on my Aus post gift card but the I'd number I am entering from the card is not recognised? What next?
Sami M.Australia Post
Can you please confirm for me the type of card you are checking? Does it say Visa or Mastercard?
Sami M.Australia Post
Thank you for getting back to me. Have you registered your card via the below link to check it there? Alternatively you can also check your balance by calling the team on 1800 549 718 between 9am and 9pm Monday to Friday AEST (excluding national public holidays) for the automated voice service to check your balance.
I've been trying to link the Mastercard Gift Card I bought today to my PayPal but it hasn't been working and also trying to use it on Ebay but it takes a while to work and this is the second time this has happened, I've used these cards before and they've worked properly but this one hasn't and I just wonder if I might have damaged the card? thanks
Sami M.Australia Post
I've done some digging into this for you and haven't found any information about linking your card with your PayPal. As I couldn't find anything to help us in this situation I recommend contacting the Mastercard Gift card team on 1800 549 718 for further assistance.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.