Expensive Slow unreliable post service
For over two years, I have received many letters with wrong address from my local inner city post office.
And the parcel never delivered to my house but left a card for me to pickup from the Post Office. It's difficult to pick up heavy large parcel and walked home for 20min without any transport.
I made a complaint to local post office.
The staff of post Office told me that the private contractor of post offices might be blame for the unreliable service.
Post office's tracking of the parcel is improving and easy with a computer.
The charge of Post Office for a ordinary letter is expensive.
I ordered something online and when I got it, the post office decided to leave it outside in the rain getting completely Soaked. Very Unhappy, frustrated, upset, furious and irresponsible >:(
Corowa Post Shop
Excellent staff. Always there to assist you. Very experienced in their trade. Mail is always safe and secure. The shop is very user friendly. A pleaaure to do business with.
The most unprofessional and unreliable Australian company out there!
Always lazy to knock on my door and deliver the parcels, they just leave a delivery card to pick up later from local office... frustrating and very unprofessional, typical Au post. Also takes forever to arrive, not just now in covid 19 era but always. Probably the most unprofessional and unreliable Australian company out there 100%
Excellent and helpful service
The Post office at Churinga shopping centre was extremely helpful. They are efficient and service was brilliant. I live across the road and when I forgot my phone at the office they brought it back to me.Thank you so much for your help.
Local post office staff
I live in Hervey Bay and my nearest AP office is in Urangan. The staff there are always very helpful and courteous, whilst they provide additional information on occassion that is beneficial to me as a pensioner.
This is great
Good team great service the waiting time was always reasonable. Staff are very friendly and helpful I will personally recommend this place for anyone who wants great service and thank you.
The reviewer stated that an incentive was offered for this review
Great customer service
Mt. Clear in Ballarat was very helpful, appreciated their positive attitude and helpful guide. Kind customer service, friendly staff and extended hours of service. The best post office in Ballarat
Australia Post Raceview, Queensland
Australia Post Raceview, Queensland
Worst customer service ever. No smile, not an inch of helpfulness. They make it clear that THEY are doing you a favour for using their services. All ready to retire and plain just trying to bide the time until they can go on pension and you are just another hindrance to their daily routine by entering their shop. Has head office read some of their google reviews of late? Surely you don't want these people representing your brand?
Better in covid. Leave parcels at door and stop wasting everyones time.
aus post was much better in covid time without having to go to post office to pick up parcels. Posties constantly causing time wasting greif not leaving parcels at doors.
One number for all post offices in Australia... what a joke
There was a delivery issue with an item coming from my internet service provider, where the item was accidentally addressed to my old address - not sure why - all I needed was to contact the suburb Post Office it was delivered in to see if it was dropped off there. One number for all AusPost offices. Probably the most useless call service I've ever had to deal with. Inputting tracking numbers is a joke.
How is there not an option to contact a local post office without having to go through all that rubbish, just for the automated services to tell you to go online and sort it out.
Absolute joke of a service. I'd give zero stars if it were possible.
Very quick service
Recently applied my son's passport, Bradbury post office processed then received the passport well before the expected date of delivery. The delivery postie came at the door to deliver the item. He didn't ask to sign I understand due to COVID-19 touch avoidance.
shocking customer service
I have parcel that shows it has been sitting in a Brisbane facility since April 29th 2020. The Sender estimated delivery latest May 7th. I waited but then lodged an official complaint on May 13th upon which I received an automated response but nothing since then! I had one parcel 'disappeared' which I let go as I assumed it could have been taken but since then stuck a note on my mailbox requesting the postman to sound his horn when delivering a parcel to avoid future incidents. Afterwards I had to lodge another complaint about two more par...cels which were incredibly late too. Before the issue was resolved I thankfully received it prior to receive and outcome to my complaint. All parcels were mailed PRIOR to the corona virus. Parcel in question has arrived in Australia on the Senders scheduled time so the issue has to be local! How can a small parcel sit in a sorting facility as of today short of 3 weeks! Come on Australia Post pull up your socks this is not the way to treat your customers. Not even worth a rating.
Depends where you go
I find the post office at Charlestown NSW is fantastic and always suggests the most economic means, whereas my local PO at Belmont, couldn’t care less and my post is always late with Belmont!?
Customer service is a shocker
Yes Australia post is under the pump but when in one of their postal outlets, you’d think if there is a line out the door , you would speed up and not talk to every single person!
In our local area of Hornsby, 8 times out of 10 the staff at all our local post offices are fantastic. Every office is willing to help pick the best way to ship an item to someone, for the best value. Every now and again I seem to know better than the staff member, but rarely in my area.
However, other offices I've visited in the past haven't been nearly as good. In particular, at Chatswood I dealt with a very rude staff member who insisted I use self service, make a large letter a parcel, and post using the lodgement box instead of paying nor...mally and obtaining a scan and proof of lodgement at the counter, which is required to keep PayPal of your back as a seller on eBay. Your experience will vary widely - take the same parcel to two post offices, and they may quote different prices, both totally different to the information on the official website!
Superb customer service everytime
The Post Office in Eltham provides outstanding attention to customers. All the staff particularly Sandy and Robyn go out of their way to ensure needs of the customers are exceeded.
The most ridiculous experience ever
I went to Australian Post Watergardens office to do an ID verification, the first time counter staff told me although the document stated Visa card is an acceptable secondary ID apart from my passport, it cannot be accepted because there is a space in between my first name. I explained to him to check my passport it has two characters in my first name so when it translate into English the space in between is normal, but "No" it's totally unacceptable only because of that space. I tried to reason with him using the example of council rates state...ment (Only the first letter of the first name is shown) but no way he was not that stupid to fall for that. Then the second time I brought another ID to go through the same thing again, after verifying the required IDs the old lady told me since the IDs does not have address on them so it doesn't count (There are no such requirements stated on the document). I double checked with her that there has been a suburb name and post code change of my address, is that ok if I bring back a bank statement with that address and she said to me that everyone knows about that change so it's ok. The the third time I brought a bank statement along with all the IDs to go through the same process again but it's another person this time, and she told me no way, the suburb name and post code is not the same, I explained to her that last time I confirmed with that old lady that it's ok since this change was well known, but it's not ok with her this time. I was so frustrated and asked to speak to her manager and after a while at the back the manager came out does not want to listen to anything that I have to say but to point out that it's my mistake did not change the details with the bank. I tried to reason with her to point out the fact that most of the systems still cannot pick up the new suburb name and post code yet but she wouldn't want to listen to my explaination. Because of my mental depression condition I might have raised my voice in the end and the manager told me I was refused to get any serive in this post office. What's wrong with these people, I went to the same counter three times for such a simple thing but it cannot be done. I'm still struggling to get over this mentally and would really hope to get some advice. I only want to be treated fairly. Can they treat people like this or are they too racist.
Helping with all you need
Our nearest Post Office is in Park Central East Vic Park. They are always very patient and helpful with any request you have. Recently made ID pictures, sent a lot of express mails and international mails too. Very reliable service, and what is even better is that they always smile!
I have had repeated problems with Australia Post over a number of years as have adjacent businesses near me. No matter how many times we ask the postman to Jetty Road Largs Bay to leave a card when the shop is unattended he would just leave parcels in what he thought a safe place. A sign on the door fixed the problem for a while but now with Corona Virus my partners business next door to my own is shut and once again the postman is leaving items visible and unattended at my property. It is possible for him to leave them in my business reception...but no. Anywhere that suits him will do...And so I will shut the front to my business until several packages have arrived...will look into contacting the ombudsmen as I have had no luck in the past talking with the local post office...and I see that there were 1 million complaints about Australia spots in 2017... I have reduced online ordering c considerably because of this problem and will continue to do so
Questions & Answers
I am trying to trace a delivery tracking no 33PR7045203901000931503, I went to Uralla post office(2358)on Wednesday last week and I was informed that the parcel was at Chullora Distrubition Center .It has been there since 27th march I asked her for more details but was told by her that there was nothing she could do about it where do I go to get answer on expected delivery time after all it has been over 5 weeks since chullora got parcel
If you can go to the Australia Post web site you can submit a lost parcel report there. Don't expect much and you won't then be dissapointed. A shambles.
Ibne F.Australia Post
Hi Thomas, I've checked our internal tracking site and unable to see any further scan since 27th March. I'd advise you to raise this issue with the sender. The reason I'm requesting you to contact the sender is that the sender can provide us details like senders & receivers details on the parcel, postage paid; etc which are required to investigate further. Besides, if the investigation outcome indicates this parcel was lost in transit/damaged at the facility, the sender is the first party to claim for compensation.
My parcel was supposed to arrive by today but it still says it's being processed through a Sydney facility when I check the tracking progress. Could you possibly find out where it is? Tracking number is UWQ864411801000930303
Sami M.Australia Post
I've had a look and this article is out for delivery today.
I sent an A4 sized letter from the UK using international tracking. The letter arrived in Sydney on April 22 but the last notification is still saying Sydney awaiting clearance inbound after 4 days. Is this normal?
Sami M.Australia Post
Without the tracking number I'm not able to advise much but based on that date it should arrive some time next week. The 22nd and 25th were public holidays here in Australia which would have delayed processing at border control. Once the item is handed over to us the scans will change to "processed at facility" and the item will be delivered a few days later.
If this hasn't been delivered by May 6th at the latest please contact the postal authority you sent this with so they can investigate further.
Tracking number is LB 104273342GB. Border agencies say they passed it straight through to Australia Post as it was only an A4 sized envelope containing papers.Please start accepting responsibility for your employees and not blaming border agencies all the time.They would have no reason to hold letters.
Sami M.Australia Post
When ever an item is handed over to us it it processed by our main sortation facility in that state.
After looking at the scans for this item I can see that we don't have any scans for this item being processed at any of our facilities yet so I recommend getting in touch with the sender about this so they can initiate that investigation with their postal authority.
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