Info not correct
Website said open til 12 Easter Saturday. Drove all the way there to collect an urgent parcel . Nope closed for Easter. Had gone there earlier on receipt of text message advising of parcels arrival. Told not there!
Get your act together peeps
Changed opening times
The Hilton Post Office 6163 has changed hands, most businesses in this area collect their mail on the way to work. The new owner has taken it upon herself to open at 9am now rather than the 8.30 that the previous owners did. It is frustrating, you collect your mail come to work and then get an e-mail after 9am to say that there is mail. Why can't they open at 8.30 for businesses. They are also very disorganised, counter is always messy.
The staff in the post office near my home is sooooo rude. They never smile, so rough on me and did not have any patience to explain. It seems like I made a huge mistake to them but I just want to come there for sending a parcel! What’s wrong with them?!It ruined my morning! At least please use someone younger, I dont want to say that, but most of the younger staff in your office are much nicer !
Service with a Smile
Local Post Office is always friendly, helpful and staff greet you by a warm and inviting smile. In today’s busy world, the little things like a friendly smile, warm greeting can make a huge difference. Great to see customer-focused and friendly service still exists.
Passport application seems to be luck of the draw with staff
We thought we would do the online application for our sons passport to save time and be environmentally friendly. Well this is not the case. (form needs printing out anyway).
At Hillarys Post Office different staff members had different views as to what is acceptable. Seems to me that staff need more training. One staff member at Hillarys would not accept our application because she could not see the outline of the signature boxes from our printed out forms. Another staff member said she would accept it. Another member said just to trace the boxes. The staff member conducting our 'interview' wanted us to do a whole new application except for one page. Despite my husband finishing work early and my son rushing home from school so we could get to the post office on time we now have to do all the forms again
The Caboolture park shopping centre post off is great, the staff are friendly and very helpful.
There are a lot of aged people that access this post office and they could not be more helpful
Australia Post telephone staff must be trained in being unhelpful.
Extended wait times on satellite phone are not appreciated ladies.
Nor are your non existent geography knowledge and inability to spell.
Manager at Katherine Post Office- have you ever heard the term customer service? Do you know what it means?
Even the call centre cannot get you to answer your phone.
Thai guy (philippino????) age around 30 working here is so rude n terrible
This Thai guy serving at yr 440 collins st shop apparently has never been through good training!!!!!
I went to collect my parcel and presented him my Asic card ( that is as good as any driver license or passport that comes with my photo and name) and I was about to ask him to ask his manager if there is any issues but he not letting me finished talking ! and he refused to give me my parcel and been so rude!!!! Insisted that I must bring a letter that show my residential address!!!!
When another Chinese lady serving me, no questions asked she quickly located my parcel and gave it to me.
To the management please make sure you properly train your staff!!!!! Cheap and nasty, rude customer officer that supposed to help customers!! This is the worst post office shop I hv visited in Australia!!!!!!!
If I ever hv a choice not because I need to collect my parcel here ! I Will never ever visit this particular store!!!!
Quick service but lack of customer service skills
The staff are always very stale, would be nice to have a smile occasionally. The lines at Lutwyche are normally not to big and service is quick. The delivery collection did make some errors with my parcels however. There is no passport service at this office.
Not bad. Not Great either
The local store I use seems to have slowed down a lot over the years. Communication is also a problem because of the language barrier. The service is acceptable but only if I have the time to wait around for the more relaxed style of service.
I went to Epping post office at1.10 pm in 10 December 2018 to do an Identity Verification required by the Perth Mint, I would like to buy some silver coins on the Perth mint's website. I waited for about ten minutes when your staff called Medea became available. When I gave her all the documents the Perth mint required to do an ID check, she just took a glance at them and said she cannot help me, go to another counter and wait again.
I waited for another more 20 minutes. During the time, one customer from behind asking me if I am waiting for service, but Medea told him that I am a special customer, I need to wait.
After a long waiting, another lady in the middle serviced me, no name tag on her uniform, she looked at the documents for a long time, then what happened is, she asked Medea for help, however, the first sentence Medea told her was that my passport is a foreign passport, the lady with no name tag needed to do it again. The no name tag lady refused to do that, and gave my documents back to Medea again, then Medea asked me to go back to her computer once more.
At her computer, the first sentence Medea tole me is that, this is not their problem.
After this exhausted time, I was very hungry, I saw Mentos candy bars at the counter, the price tag shows 50 cents each, I brought 3 bars to Medea and said I am hungry and I would like to buy some candy to eat. What she told me is, the candy bar is $1 each. I mentioned that the price tag shows 50 cents each, however, what her response is, “we just changed the price”.
I was so disappointed with Epping post services, and asked Medea if there is a post office near Eastwood station, she said yes, asked me to go to Eastwood post office to do the ID check, gave back all my documents and said hello to the next customer.
I have 6 questions to ask Australia Post:
1. Why Medea made me wait twice, wasted me about half an hour and told me she cannot help me.
2. Why Medea did not tell me she cannot help me when she first serviced me?
3. If, as Medea said, this is not her problem, so who should be responsible for this issue? The Perth Mint? Myself as a foreign passport holder?
4. Why I am a special customer? What's the criteria of a special customer and normal customer in Australia Post? Is a customer holding a foreign passport a special customer and must waiting for half an hour and after that receiving no help from Australia Post?
5. Why Medea think the staff in Eastwood post office can help me whereas I live in Cliff Rd, Epping which is ten minutes’ walk to Epping post and shown on my photo ID? Do Australia Post shops in different suburbs have different capability to help customers? Which is the best one that I can do the ID verification?
6. Which price should the Mentos candy cost, the price on the price tag or the price Medea told me? Why Medea can ask me for more money than the price tag when I would like to buy the Mentos candy?
When I finish this complain letter, I found that on Google reviews, Epping post office only got 1.6/5 points with 81 reviews. I suppose that, with the poor customer service performance like Medea, the reviews could be worse in the future, because they just got another 1 point review from an angry customer, me. I would like to give 0, however, 1 is the lowest point.
I would stay well clear of this place because I lost my card on Sunday 7th January 2018 but somebody used my card on Monday 8th January 2018 at the Ringwood Store to withdraw $170. The staff were very rude to me and the service was appalling.
Amazing service. Helpful&Friendly Staff.
Love visiting the post office. Always well stocked with great items. Amazing staff, so friendly & personable. Also impressive they remember their customers. I go out of my way to shop at this post office..
Service Service Service
For many years Australia Post has been an afterthought. After moving to the country and doing most of my shopping online, I have become dependent on Australia Post Wonthaggi for post and parcel services. Great counter staff. Quick, friendly and knowledgeable. I actually enjoy going there
Gumdale Qld post office, the best!
The best Customer service, very helpful and they are always friendly and nice. I try to go to that post office every time even it is not the one of our area.
The Yea Post Office is staffed by friendly, very efficient Locals. They are very good at multi-tasking and remembering everyone. Every customer is made to feel special. We, in Yea are very lucky to have them.
Good services, good staff and poor trading hours
Good services, good staff and poor trading hours. I was hoping it could be opening earlier. The Armadale office opens only 9 am which doesn't help much. Eventually it is not all other offices.
David from the Australia Fair Post Office gave 100% care and excellent customer service when handling my passport application for my children. Could not speak highly enough of him. Thank you to him and his staff for being so helpful.
3 years later and address database still not updated
there is over 800 apartments in 81-86 Courallie ave homebush west. building with various letters like A L E etc. auspost has failed to enter these addresses into their database and as RMS and electrical companies reply on their database they never can be found. My family and i have had so much trouble getting these addresses entered into systems by other organizations.
Absolute Rubbish part 2 ,
I wrote a review a while back in regards to my parcels going to another address. I have in the last 6 months had more than 7 items go to another address. I have put in complain after complaint after bloody complaint to Australia Post . On many occasions i get the same useless feedback from AUst Post. The last complaint just before xmas where i had to go to the address and pick up my parcels or wait for the useless driver that cannot read the gps to redeliver in a few days. I put in another comp,aint where Aust Post said they contacted the delivery centre and was told it was just a mistake. I was told that my address and the other address would be flagged as this has been ongoing for 3 years, i cannot even recall the amount o parcels that never got delivered, got redelivered or me having to go collect . I was told it was brought to the drivers attention and that they would notice the Place /Street difference on the gps.. what ABSOLUTE RUBBISH as im on the phone as i write this review waiting for Aust Post to get another explanation from the centre. Why bother having GPS if you just assume your at the right address. Wake the f up and stop penalising customers , we pay for delivery , drivers should get thier pay docked for reocurring mistakes. FED Up , maybe i should confront this useless driver so complaints can really be make ..depressed, disgusted and done.
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