BANGALOW PO - public shaming
I recently went into my local PO with a prepaid parcel like fellow work colleagues have done daily for the past 13 years, we are always welcomed and told not to line up as its prepaid just hand over or leave on the desk. This post office has a bit of a different setting than most so I was a bit confused as to where I should leave it. I very politely excused myself to a staff member and fellow customer she was serving to simply ask where the designated drop off was, the parcel was snatched out my hand and I was scolded then on leaving I heard he...r talking loudly behind my back calling me rude, she then proceeded to publicly shame me in front of all the other customers for interrupting her and not lining up, in which I would of happily done if she had just simply said that! Public humiliation in any form is not acceptable.
Double Bay P.O. NSW incapable of sorting mail correctly. Ongoing issue.
We have an ongoing problem with mail directed to our large and very expensive PO box - held for 30 + yrs. Wrong mail, missing mail: constantly. Many important documents have not been delivered. Complaints in person at branch and via call centre have been unheeded, matter STILL unresolved. Called complaint line today. Have been promised a follow-up call - and action - from Area Manager. We shall see....
Local Potts Point NSW post office
I have been using this PO for over 30 years.. I have always found the staff very helpful
I frequently am away from the city and they always hold my mail.
It is a very busy office and I am sure the staff do not always get treated with kindness, people can be very demanding
Real bad service.
Got to the store at 5pm (both days) and got the door shut in my face. I waved the parcel notice to the staff and said I’m here just for PICK UP and it’s very urgent. They kept waving their heads and said we are closed - come back next day.
Aren’t we in a people business?? How about employing robots to run the store?
Besides, post office should really be closed at least 5.30 to 6pm during weekdays since majority of the population works between 9am & 5pm. Especially the stores inside shopping centres since public parking can be a real headache ...
Aus Post Customer Service at Coogee Beach NSW 10/10
I have been going to Australia Post for over 50 years and I am happy to report that they are always helpful. The queues sometimes are frustrating but the staff are the best.
Many thanks to them all
Low quality item, but drama while returning back
My wife purchased a JVL 7" Quad Core Tablet for my son couple of weeks before from Hornsby Shopping Centre post office. After a full charge it lasted only 2 hours and battery was draining very quickly. However since last few days it was not charging, sometimes charging but not turning on. She went to return back but the drama started. They did test for half an hour, said its a cheap thing thats why battery is not good. Also the man was blaming my kids dropping the tablet for tiny battery life. Never knew it would be so hard in Australia for returning back a faulty item. Also Never buy a gadget from AUSTRALIA POST. Hornsby AUSPOST people are rude and unprofessional.
Australia Post Lyndoch
You are lucky if you get your mail before they send it back, will have a conversation in front of you amongst each other while you are waiting to be served and have no regard for your time or needs. They do NOT deserve a franchise.
- Verified customer
Australia Post LPO Garran, ACT, Hopeless and Incompetent!
Hopeless and incompetent. Recently there was a change of ownership at this post office. The service has changed as well dramatically. The new owners are, pardon the expression, rather incompetent. There is always a cue long enough to fill the shop up to the entrance. My experience and that of some other persons I know has shown that the service is not good. Today, as always the cue at Garran was endless, I had to drive to the next post office at Curtin in the ACT. This is not good.
New Case 21/08/2019. Today I purchased and posted an Express i...tem ending with 00998. The receipt and tracking number were handed over to me. The item was never scanned and was lost until I phoned the Australia Post area management. Up to the 23/08/2019 at 11:55 am the item was not found. I went to the Garran Post Office and requested a whereabout of the satchel. In the rudest form, the female person said that I posted it somewhere else. This was a blatant lie as I had a receipt in my hand. I said I would go to the Police at Woden, ACT. I consulted the Police and was told that CCTV should show what happened before any charges can be laid. I went back to the Post Office, I got an email from Australia Post My Post that my lost item was found, scanned, and is after three days on the way to the receiver of the Express Satchel. Nevertheless, I have filed a complaint with the Australia Post area manager and will file an official complaint with the ACT Administrative Tribunal (ACAT) as to mismanagement. My advice is: do not go to Garran LPO but go to the efficiently run Curtin Post Office. You save yourself nerves and time.
They don't wait long enough at doors.
My local delivery people knock and then wait one second then run off to go fill out a note to say parcel was delivered to the post office, it takes me more then a second to get up from what i was doing down the opposite end of the house to the front door. So I miss it or I stop them as they write up the little red slip. If they could wait a good 10 seconds that would be lovely. I understand they are busy and don't have time to wait around all day, but i think it's quite rude that they don't give you a chance to answer the door, otherwise what is they point in delivery if it has to be picked up from the post office.
- Verified customer
Poor manners and rude attitude at Coolbellup post office
I had 2 parcels ready to pick up at Coolbellup post office.
- The first one: NPQ9558939010323 ready to pick up after 4pm on Friday 16 Aug 2019.
- The second one: NPQ9613003010323 ready to pick up after 4pm on Monday 19 Aug 2019.
Dimension around: 30x12x25cm
I asked my husband to Coolbellup post office to pick up 2 parcels for me around 4:30pm on Monday 19 Aug 2019 and he showed one Aussie lady there one pick-up note (NPQ9613003010323) we received from the letter box in the morning and a...nother email notice (NPQ9558939010323). He went there and requested to pick up 2 parcels. The Aussie lady didn't check carefully the tracking number and was very rough and impolite to my husband and kept saying that is the same tracking number and only 1 parcel available to pick up.
Our go to with all our bills and banking in Laurieton on the mid north coast
Our staff we have at laurieton post office are second to none,they are always obliging and cannot help you enough,they have taken over when our banks have closed by offering necessary services.The post office is a one stop shop to pay most of our bills which saves us from travelling to our major centres which could be a 90 km return trip.We appreciate all the staff they go above and beyond to please us all
Knowledgeable, friendly service.
I recently collected a parcel from my local Australia Post Office. My parcel had been sent to me with the name incorrectly spelt. When l spoke to the staff about this, it was not a problem as l had identification with a matching address. I had two other quiries that were easily answered at the same time. My parcel was received by me in good condition and matching the time that my parcel was ready for collection on the delivery card. Staff were friendly and approachable and had the knowledge to answer my questions without hesitation. My waiting time in the queue was minimal.
Local Australia Post shop- excellent service
Whether it is domestic or international, I always know I can collect my goods at my local Australia Post shop. Highly recommend the Kensington shop. Open Saturday as well- bonus.
Friendly staff open on Saturdays till lunch time, post office in every suburb sells lots of helpful nick knacks, cards for any occasion, kids toys, eye glasses, and pay most bills at the counter
I live in a small country town in Tasmania. Our little Australia Post services many little suburbs, the quality of service from the staff is excellent, always leave with a smile
Australia Post Offices provide a fantastic range of services. From paying bills, depositing and withdrawing from bank accounts, paying credit card to passport photos and help in applying for a passport and of course posting letters and parcels. The shop is also helpful for cards, printer ink and that last minute gift. Our local post office is a great asset to the community. I use Australia Post office regularly and would be lost without it.
Fabulous customer centric place!
A great service. Divinely helpful, excellent customer service with a great product knowledge. I’ll be sure to use their services going forward and highly recommend going back to a tried and tested service delivery environment!
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Questions & Answers
My parcel was supposed to arrive by today but it still says it's being processed through a Sydney facility when I check the tracking progress. Could you possibly find out where it is? Tracking number is UWQ864411801000930303
Sami M.Australia Post
I've had a look and this article is out for delivery today.
I sent an A4 sized letter from the UK using international tracking. The letter arrived in Sydney on April 22 but the last notification is still saying Sydney awaiting clearance inbound after 4 days. Is this normal?
Sami M.Australia Post
Without the tracking number I'm not able to advise much but based on that date it should arrive some time next week. The 22nd and 25th were public holidays here in Australia which would have delayed processing at border control. Once the item is handed over to us the scans will change to "processed at facility" and the item will be delivered a few days later.
If this hasn't been delivered by May 6th at the latest please contact the postal authority you sent this with so they can investigate further.
Tracking number is LB 104273342GB. Border agencies say they passed it straight through to Australia Post as it was only an A4 sized envelope containing papers.Please start accepting responsibility for your employees and not blaming border agencies all the time.They would have no reason to hold letters.
Sami M.Australia Post
When ever an item is handed over to us it it processed by our main sortation facility in that state.
After looking at the scans for this item I can see that we don't have any scans for this item being processed at any of our facilities yet so I recommend getting in touch with the sender about this so they can initiate that investigation with their postal authority.
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