For over two years, I have received many letters with wrong address from my local inner city post office.

And the parcel never delivered to my house but left a card for me to pickup from the Post Office. It's difficult to pick up heavy large parcel and walked home for 20min without any transport.

I made a complaint to local post office.
The staff of post Office told me that the private contractor of post offices might be blame for the unreliable service.

Post office's tracking of the parcel is improving and easy with a computer.

The charge of Post Office for a ordinary letter is expensive.

I ordered something online and when I got it, the post office decided to leave it outside in the rain getting completely Soaked. Very Unhappy, frustrated, upset, furious and irresponsible >:(

Excellent staff. Always there to assist you. Very experienced in their trade. Mail is always safe and secure. The shop is very user friendly. A pleaaure to do business with.

Always lazy to knock on my door and deliver the parcels, they just leave a delivery card to pick up later from local office... frustrating and very unprofessional, typical Au post. Also takes forever to arrive, not just now in covid 19 era but always. Probably the most unprofessional and unreliable Australian company out there 100%

The Post office at Churinga shopping centre was extremely helpful. They are efficient and service was brilliant. I live across the road and when I forgot my phone at the office they brought it back to me.Thank you so much for your help.

I live in Hervey Bay and my nearest AP office is in Urangan. The staff there are always very helpful and courteous, whilst they provide additional information on occassion that is beneficial to me as a pensioner.

Good team great service the waiting time was always reasonable. Staff are very friendly and helpful I will personally recommend this place for anyone who wants great service and thank you.

Mt. Clear in Ballarat was very helpful, appreciated their positive attitude and helpful guide. Kind customer service, friendly staff and extended hours of service. The best post office in Ballarat

Australia Post Raceview, Queensland
Worst customer service ever. No smile, not an inch of helpfulness. They make it clear that THEY are doing you a favour for using their services. All ready to retire and plain just trying to bide the time until they can go on pension and you are just another hindrance to their daily routine by entering their shop. Has head office read some of their google reviews of late? Surely you don't want these people representing your brand?

aus post was much better in covid time without having to go to post office to pick up parcels. Posties constantly causing time wasting greif not leaving parcels at doors.

There was a delivery issue with an item coming from my internet service provider, where the item was accidentally addressed to my old address - not sure why - all I needed was to contact the suburb Post Office it was delivered in to see if it was dropped off there. One number for all AusPost offices. Probably the most useless call service I've ever had to deal with. Inputting tracking numbers is a joke.
How is there not an option to contact a local post office without having to go through all that rubbish, just for the automated services to tell you to go online and sort it out.
Absolute joke of a service. I'd give zero stars if it were possible.

Recently applied my son's passport, Bradbury post office processed then received the passport well before the expected date of delivery. The delivery postie came at the door to deliver the item. He didn't ask to sign I understand due to COVID-19 touch avoidance.

I find the post office at Charlestown NSW is fantastic and always suggests the most economic means, whereas my local PO at Belmont, couldn’t care less and my post is always late with Belmont!?

Yes Australia post is under the pump but when in one of their postal outlets, you’d think if there is a line out the door , you would speed up and not talk to every single person!

The Post Office in Eltham provides outstanding attention to customers. All the staff particularly Sandy and Robyn go out of their way to ensure needs of the customers are exceeded.

Our nearest Post Office is in Park Central East Vic Park. They are always very patient and helpful with any request you have. Recently made ID pictures, sent a lot of express mails and international mails too. Very reliable service, and what is even better is that they always smile!