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Australia Post Offices

Australia Post Offices

2.9 from 117 reviews

Reviews

(42)
(12)
(4)
(5)
(54)
  • Sender or ReceiverSender (29%) · Receiver (71%)
  • Delivery Time
    • On Time (4)
    • Late (2)
    • Never Arrived (1)
  • Product Quality
    3.0 (84)
  • Return Claim MadeYes (3) · No (87)
  • Customer Service
    2.8 (94)
  • Delivery Arrived in Good ConditionYes (100%) · No (0%)
Rodrigo

Rodrigo

  • 4 reviews

They are great

published

Every time that I need to send some package I always choose aust post, their service, does not matter where you are, are always great. people are always in a great mood!

Andrew

AndrewDarling Downs, QLD

  • 4 reviews
  • Verified customer

Australia Post offices

published

Our local Australia Post office has well trained and polite staff. I make an effort to go on either a Monday or Friday as they have an elderly volunteer who loves a chat whilst he is servicing his client. It is refreshing to have confidence with their sales team and a pleasure to feel that I am not rushed.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Australia Post
Ibne F.Australia Post

Hi Andrew, great to know that you are having such a fantastic experience. I would like to contact this post shop and pass your feedback. To do this, simply provide the post Office name & location.

Regards
Ibne

The reviewer stated that an incentive was offered for this review

David C.

David C.Hunter Region, NSW

  • 3 reviews

Very helpful staff

published

I recently had to visit an Aus Post outlet in Lake Macquarie region NSW To obtain passport photos and the staff were super helpful with my needs. Good value for money and polite, diligent service.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMorisset plaza, New South Wales
See all answers
3 comments
Australia Post
Ibne F.Australia Post

Hi David, thanks for the feedback :) I would also like to contact this post shop and pass your feedback. To do this, simply provide the post Office name & location.

Regards
Ibne

David C.
David C.

Morisset plaza post office, Morisset NSW

Australia Post
Ibne F.Australia Post
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Silvija

SilvijaMetropolitan Adelaide, SA

  • 5 reviews

A convenient place to pay bills

published

I use the post office at Westfield Marion. It is usually busy but they have enough staff so you don’t have to wait too long. The staff are friendly and polite. I like to pay each bill individually and have the receipt stapled to the bill. This takes longer as I pay 5 bills at a time and the staff don’t mind doing this for me. It is a clean and attractive post office.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWestfield Marion Post Office
See all answers
1 comment
Australia Post
Ibne F.Australia Post

The reviewer stated that an incentive was offered for this review

Susmat

Susmat

  • 4 reviews

Efficient shopping

published

Range of products in store is amazing, good prices with sales sometimes, 'normal' postal products are well stocked, friendly, efficient service, good queue system with enough staff to make it efficient

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Australia Post
Ibne F.Australia Post
Meredith Gonzalez

Meredith GonzalezPerth, WA

  • 4 reviews

Efficient staff

published

The staff at Warwick post office are always so efficient. The line can get long often but they go through it quick and efficient. Everyone is so informative and helpful.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWarwick Post office
See all answers
3 comments
Australia Post
Ibne F.Australia Post
Australia Post
Ibne F.Australia Post
GIvemegoodservice

GIvemegoodserviceSydney, NSW

  • 5 reviews

Disappointing service

published

Staff member was too busy talking to her friend while 6 people in line waiting. I understand she was trying to help her friend but it was over the top.

Customer Service
Product Quality
Return Claim MadeNo
Store Locationmacksville
See all answers
1 comment

Don't wish to be contacted by Aust Post

arif s.

arif s.

  • 2 reviews

Not good

published

Never use post office, they never deliver on time. I send an items on express post, it never arrived on time. they charge for express but the end of the day, the time deliver as normal

Customer Service
Product Quality
Return Claim MadeYes
1 comment
Australia Post
Ibne F.Australia Post
Dj Appolo Entertainment

Dj Appolo EntertainmentSydney, NSW

  • 2 reviews

If I can give them less then 1 Star

published

I was waiting for my item nearly 6 days following the app showing its coming today 3 days didn’t change And the item already in the post office
Really bad

Customer Service
Product Quality
Return Claim MadeNo
3 comments
Australia Post
Ibne F.Australia Post

I’m still waiting to someone call me from 2 weeks
And till today nothing
That’s why you deserve less then 1 Star

Australia Post
Ibne F.Australia Post

Hi, sorry to know you still have not received a response from us. However, I'm afraid that I am unable to provide much assistance here unless you are providing the details I have requested in my earlier post.

Regards
Ibne

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Miss Alison Hughes

Miss Alison HughesSouth-Eastern Region, NSW

  • 5 reviews

Top service - great staff.

published

I have a lot of interaction with Moruya NSW post office. The staff are excellent! Extremely helpful, and I believe the best service in the state. A pat on the back to all Moruya staff!

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Australia Post
Ibne F.Australia Post

The reviewer stated that an incentive was offered for this review

Marg S

Marg S

  • 5 reviews

Here we go again and again and.....

published

I would give minus 0 stars if I could. Congratulations Australia Post! I Posted birthday card to son-in-law in Darwin on Monday 10 February for birthday 14th. Still not received. I'll book a flight next year and hand deliver it. Another card posted to daughter-in-law a suburb away on 01/07/17 to travel 500m still not received!!! What's going on?? What a crap service.

Customer Service
Product Quality
Return Claim MadeNo
2 comments
Australia Post
Ibne F.Australia Post
Marg S
Marg S

Hi Ibne. Thanks for your reply but my son-in-laws birthday has come and gone, 14 February. No point. Australia Post is useless.

Unhappy Customer

Unhappy CustomerVictoria

  • 2 reviews

Worst procedure ever

published

This is 21st century and their procedures to are obsolete.

Odd Timings of their offices. Expect people to take a day off to get things done.

Wake up Australia high time...... let us behave like a developed country .

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Australia Post
Ibne F.Australia Post

Too bad, impolite, not respect Customer Services - East Perth Post office Shop

published

Very Bad Customer services, an Indian guy customer services staff, impolite, not friendly at all, intend to open my envelop to check what's inside my envelope postages, very disrespectful and bullying customers. Such bad Indian poor customer service staff. Not suggest to go to this East Perth Post office shop.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationEast Perth
See all answers
1 comment
Australia Post
Ibne F.Australia Post
notjhappy

notjhappymelbourne

  • 3 reviews

WTH is it with them?

published

Just opened a PO box, wanted my mail redirected from my old PO Box, offered free redirection only to find it was from residential address only, when contacted they advised if I wanted redirection from PO Box I would have to pay $60 - seriously I am a paying customer and treated like crap, in the end they offered to pay for the cost but I had to go and cancel and re apply even though the first application had the PO Box on it, they want to send the check to a residential address as they had concerns if they sent it to a PO Box it was not secure??? WTH

Customer Service
Product Quality
Return Claim MadeNo
Store Locationonline
See all answers
1 comment
Australia Post
Ibne F.Australia Post
rusty

rustySydney Surrounds, NSW

  • 8 reviews

West Gosford Post Office

published

We have a small post office run by a couple who nothing is to much trouble NO standing in line like bigger post offices they always ask how your days is and help you with parcels & making payments.they involve you in their day.Also our local postman gives 110% top service & we reward him with a cold drink on hot days!

Customer Service
Product Quality
Return Claim MadeNo
Store Locationwest gosford central coast nsw.
See all answers
1 comment
Australia Post
Ibne F.Australia Post
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Missy

MissyQueensland

  • 3 reviews

Warning Passport incorrect information

published

I attended Manly post office Queensland for a Australian passport application process. The man gave me incorrect information, he was rude and I will say judgemental, as why did he not accept and make up his own rules with regards to me and/or my passport application. Within one hour I attended another local Post Office, where my application was accepted, sent and passport received with no problems. Manly Post Office you need to update you personal information and skills when it comes to passport applications as how you treated me was disgraceful. Please be aware this man gives false information. I would go to another local post office for a smooth correct passport application process.

Customer Service
Product Quality
Store LocationManly Post Office Queensland
1 comment
Australia Post
Ibne F.Australia Post
Fad

FadPerth, WA

  • 4 reviews

Amazing Customer Service

published

i was having issues with my passport application, the lady at the Perth business centre helped me out soo much i was able to get my passport lodged and received passport in just over a week, super helpful!! the postal manager there always helps me!!!

Customer Service
Product Quality
Return Claim MadeNo
Store Locationperth business centre
See all answers
1 comment
Australia Post
Ibne F.Australia Post
Kate

KateSouth East Queensland, QLD

  • 4 reviews

Perfect service every time

published

Every time I go into my local Australia Post I am blown away with the service I receive. The team always go above and beyond for me and what I need done .

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNerang
See all answers
1 comment
Australia Post
Ibne F.Australia Post
jonatham

jonathamPerth, WA

  • 4 reviews

Not knowledgeable

published

This office is known in the area for being slow service and don't know many of the services they provide very well or at all.They have owned the buisness for a long period now and havnt improved

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBullsbrook
See all answers
1 comment
Australia Post
Ibne F.Australia Post
Juliet

JulietSydney, NSW

  • 3 reviews

Margaret was great!

published

I spoke to Margaret on the phone and she helped me find where my package was! I was unsure of where the package was due to not being home to collect.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Australia Post
Ibne F.Australia Post
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Questions & Answers

boyznthehood5

boyznthehood5asked

My parcel was supposed to arrive by today but it still says it's being processed through a Sydney facility when I check the tracking progress. Could you possibly find out where it is? Tracking number is UWQ864411801000930303

1 answer
Australia Post
Sami M.Australia Post

Hey Boyznthehood5,

I've had a look and this article is out for delivery today.

~Sami

freddiec

freddiecasked

I sent an A4 sized letter from the UK using international tracking. The letter arrived in Sydney on April 22 but the last notification is still saying Sydney awaiting clearance inbound after 4 days. Is this normal?

3 answers
Australia Post
Sami M.Australia Post

Hey Freddiec,

Without the tracking number I'm not able to advise much but based on that date it should arrive some time next week. The 22nd and 25th were public holidays here in Australia which would have delayed processing at border control. Once the item is handed over to us the scans will change to "processed at facility" and the item will be delivered a few days later.

If this hasn't been delivered by May 6th at the latest please contact the postal authority you sent this with so they can investigate further.

~Sami

freddiec
freddiec

Tracking number is LB 104273342GB. Border agencies say they passed it straight through to Australia Post as it was only an A4 sized envelope containing papers.Please start accepting responsibility for your employees and not blaming border agencies all the time.They would have no reason to hold letters.

Australia Post
Sami M.Australia Post

Hey Freddiec,

When ever an item is handed over to us it it processed by our main sortation facility in that state.

After looking at the scans for this item I can see that we don't have any scans for this item being processed at any of our facilities yet so I recommend getting in touch with the sender about this so they can initiate that investigation with their postal authority.

~Sami

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