Australia Post Offices

We have an ongoing problem with mail directed to our large and very expensive PO box - held for 30 + yrs. Wrong mail, missing mail: constantly. Many important documents have not been delivered. Complaints in person at branch and via call centre have been unheeded, matter STILL unresolved. Called complaint line today. Have been promised a follow-up call - and action - from Area Manager. We shall see....

I have been using this PO for over 30 years.. I have always found the staff very helpful
I frequently am away from the city and they always hold my mail.
It is a very busy office and I am sure the staff do not always get treated with kindness, people can be very demanding

My parcels don't come on time and I have most of the time to pick up the parcel from the post office. Needs a lot of improvement. Not happy at all.

So helpful. Krupa jadeja has helped many times when calling cards not left by drivers. Always very pleasant and doing her job above and beyond. Many other staff members could take a lesson.

I have been going to Australia Post for over 50 years and I am happy to report that they are always helpful. The queues sometimes are frustrating but the staff are the best.
Helpful
Caring
Polite
Professional
Many thanks to them all
Cheers
Yvette

My wife purchased a JVL 7" Quad Core Tablet for my son couple of weeks before from Hornsby Shopping Centre post office. After a full charge it lasted only 2 hours and battery was draining very quickly. However since last few days it was not charging, sometimes charging but not turning on. She went to return back but the drama started. They did test for half an hour, said its a cheap thing thats why battery is not good. Also the man was blaming my kids dropping the tablet for tiny battery life. Never knew it would be so hard in Australia for returning back a faulty item. Also Never buy a gadget from AUSTRALIA POST. Hornsby AUSPOST people are rude and unprofessional.

You are lucky if you get your mail before they send it back, will have a conversation in front of you amongst each other while you are waiting to be served and have no regard for your time or needs. They do NOT deserve a franchise.

The staff at Australia Post Greenacre have always been friendly and easy to deal with. Even when the Post Office is full of people, they manage to do their work quickly and efficiently.

My local delivery people knock and then wait one second then run off to go fill out a note to say parcel was delivered to the post office, it takes me more then a second to get up from what i was doing down the opposite end of the house to the front door. So I miss it or I stop them as they write up the little red slip. If they could wait a good 10 seconds that would be lovely. I understand they are busy and don't have time to wait around all day, but i think it's quite rude that they don't give you a chance to answer the door, otherwise what is they point in delivery if it has to be picked up from the post office.

Our staff we have at laurieton post office are second to none,they are always obliging and cannot help you enough,they have taken over when our banks have closed by offering necessary services.The post office is a one stop shop to pay most of our bills which saves us from travelling to our major centres which could be a 90 km return trip.We appreciate all the staff they go above and beyond to please us all

I recently collected a parcel from my local Australia Post Office. My parcel had been sent to me with the name incorrectly spelt. When l spoke to the staff about this, it was not a problem as l had identification with a matching address. I had two other quiries that were easily answered at the same time. My parcel was received by me in good condition and matching the time that my parcel was ready for collection on the delivery card. Staff were friendly and approachable and had the knowledge to answer my questions without hesitation. My waiting time in the queue was minimal.

Whether it is domestic or international, I always know I can collect my goods at my local Australia Post shop. Highly recommend the Kensington shop. Open Saturday as well- bonus.

Friendly staff open on Saturdays till lunch time, post office in every suburb sells lots of helpful nick knacks, cards for any occasion, kids toys, eye glasses, and pay most bills at the counter

I live in a small country town in Tasmania. Our little Australia Post services many little suburbs, the quality of service from the staff is excellent, always leave with a smile

Australia Post Offices provide a fantastic range of services. From paying bills, depositing and withdrawing from bank accounts, paying credit card to passport photos and help in applying for a passport and of course posting letters and parcels. The shop is also helpful for cards, printer ink and that last minute gift. Our local post office is a great asset to the community. I use Australia Post office regularly and would be lost without it.

A great service. Divinely helpful, excellent customer service with a great product knowledge. I’ll be sure to use their services going forward and highly recommend going back to a tried and tested service delivery environment!