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Australia Post Offices

Australia Post Offices

2.7 from 225 reviews · View Statistics
Listing monitored by Australia Post

Reviews

  • Sender or ReceiverSender (2) · Receiver (5)
  • Delivery Time
  • Product Quality
    2.8 (153)
  • Return Claim MadeYes (5) · No (160)
  • Customer Service
    2.7 (179)
  • Delivery Arrived in Good ConditionYes (6) · No (0)
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Austin Parry.
Austin Parry.South East Queensland, QLD

Great Friendly Service

published
Product Quality
5/5
Customer Service
5/5
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Goddess A.
Goddess A.South East Queensland, QLD
  • 4 reviews
  • 1 like

Poor and rude customer service

published
Product Quality
1/5
Customer Service
1/5
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Denise
DeniseMetropolitan Adelaide, SA

Efficient, courteous and able

published

Friendly, helpful, reliable and willing counter staff who take the extra step in delivering outstanding customer service. Bravo Australia Post.

Incentivised Review No
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Graeme
GraemeGreater Melbourne (Metropolitan), VIC
  • 9 reviews
  • 7 likes

The staff was very rude. and does not like doing anything that brings them no money. will never ever go there again.

published
Product Quality
1/5
Customer Service
1/5
Graeme
Graeme

Sorry
I forgot to say who the guilty lot were.
Aust post Montmorency Victoria 3094

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HAPPY
HAPPY
  • 4 reviews
  • 4 likes

Nelson Bay Post Office

published

I had a package to pick up from Nelson Bay Post Office, but instead, I asked for it to be returned to the sender. I made the mistake of telling the lady it was a $1,000 phone that was gone never leaving the Post Office and never being seen again. Going there and trying to find out what happened to the phone was told I should have taken the phone and resent it but when I said I was not told this a short dark hair lady said we aren't here to babysit people, the reason I wasn't told was that the lady never intended to RTO she had other plans, she stole the phone. The phone never left the Post Office It was stolen.
Nelson Bay Post Office.
PS Aus Post offered me $100

Incentivised Review No
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Brooke B.
Brooke B.North Queensland, QLD
  • 2 reviews
  • 1 like

Never open

published

Open hours are 6am-5pm; they open when everyone is getting ready for work or already working and close at exactly the same time that everyone leaves work and would have time to conveniently acquire their parcels. On a Saturday you have 3 little hours between 9am and 12pm to wake up early, get ready to leave and probably still miss them anyway. Aus post is not open on a Sunday. So, you have to let your parcel cook in the car all day or take your lunchbreak to aus post and let your parcel cook for half the day.

Product Quality
1/5
Customer Service
1/5
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Bad service and horrible delay

published

I haven't received a parcels for 3 months. I submitted online enquiries is uesless. They will just say "oh sorry, it been lost."
One of my parcel is arrived at my nearest post store, but it sending away.

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Product Quality
1/5
Customer Service
1/5
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Daisy C.
Daisy C.Perth, WA

Ocean Keys Post Office ,Perth Western Australia

published

Lovely staff who always go above and beyond to be friendly and helpful.
Saddens me they get so much customer abuse.

Product Quality
5/5
Customer Service
5/5
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Michelle
MichelleGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

Ripping people off

published

Beware of Mordialloc Post Office Main Street !!!!! They will find ways to extort monies out of you. They refuse to accept any photographs for your applications (ppt, id's etc) under the pretext that it will be rejected and will charge you $20 for taking photos with their camera. The photos they take are of much poorer quality. I am a professional photographer and they have done this with me three times, whereas other post offices never see an issue with ppt photos as all specifications are met online. Very intimidating, aggressive, abusive & threatening staff staff (andrew & lily). Have reported them to main Aust Post office and was immediately refunded all extra monies charged. Will never go there again.

Product Quality
1/5
Customer Service
1/5
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steve c.
steve c.Sydney, NSW
  • 2 reviews
  • 1 like

Lisarow you have struck again you useless barsteds..,.........

published

Useless uneducated layzy barsteds send my property I've had enough lazy layzy layzy good for nothing never use your services again

Product Quality
1/5
Customer Service
1/5
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Feedback on Staff at Lakeside Shopping Centre, Joondalup WA

published

A review entirely based on customer service at Lakeside Shopping Centre, Joondalup WA. I have used the Post Office regularly since moving to the area 12 years ago. The staff there have been exceptional. They are polite, helpful and efficient at all times.

Product Quality
5/5
Customer Service
5/5
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CjR
CjR
  • 5 reviews
  • 4 likes

Fairly smooth most of the time

published

I generally have good service with auspost, everyone at my local office knows who I am, they know I get a lot of deliveries daily so we have nice banter. I get my deliveries at a good time, location probably helps. Driver tried to deliver my package to wrong address the other day and somehow auspost recognised this behind the scenes and booked for delivery to my actual address instead of send the package back which it was on its way to doing. I think they do a decent job considering the circumstances.

Incentivised Review No
Return Claim MadeNo
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DOO DOO

published

They so slow and delay things for no reason, just gotmy thing delayed for another week, when the factory it is in right now is like 29 mins away from me. I knnow u have to process things, BUT BRO THEY SO SLOWWWWWWW!!!!!!! MY GRANDMA COULD RUN AROUND THE WHOLE WORLD FASTER THAN THEY COULD SHIP SOMETHING 20 MINS AWAY! If u wanna order something, don't pick them. Too slow

Incentivised Review No
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Stevo
Stevo
  • 2 reviews
  • 1 like

Disgraceful non caring compant

published

My deliveries are left on the driveway without ever knocking on my door even though express post. My third review without even a reply. Says it all doesn't it.

Customer Service
1/5
Incentivised Review No
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Sioux V.
Sioux V.South East Queensland, QLD
  • 2 reviews

Parcel pickups

published

Not only does my local postie not deliver a parcel, they don’t leave a “Sorry we missed you” card, even after being at the property all day and not a single attempt to deliver. And then weeks later I’ll get a final notice to collect item! Today my friend has sent me a message to tell me she got a notification my parcel was delivered, I’ve looked everywhere. No parcel, no pick up slip!!! When I go to collect said item, I’m told because my address doesn’t match what’s on the parcel but my name does they can’t release it without proper authority…IT’S ME!! Also today, I had a parcel delivered to my brother and they would not release the package to him because it has my name! Get better australia post!

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
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Questions & Answers

Daniel B.
Daniel B.asked
Australia Post Offices

Gday my parcel has been stuck in zurich Switzerland for 6 days now with no updates and it has never done this or been this long before which has aroused my suspicion, my tracking number is LA053012014CH Thanks.

1 answer
Australia Post
Alice F.Australia PostSend a private message
Tammy F.
Tammy F.asked
Australia Post Offices

Hi sorry to be a pain but I
was wondering if it’s just one stamp I’ll need to send a small package to swan hill ??
or will it cost extra because it’s not locally??

1 answer
Australia Post
Priscila L.Australia PostSend a private message
Karen
Karenasked
Australia Post Offices

Can you please let me know why the local post office don't deliver any parcels to my door??
I am working from home now due to COVID, I get the notice card but never parcel ever!!!
Please explain the reason.

1 answer
Australia Post
Ibne F.Australia PostSend a private message
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Australia Post Offices

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