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Australia Post Offices

Australia Post Offices

2.9 from 139 reviews

Reviews

2.9

139 reviews
5
(51)
4
(14)
3
(6)
2
(6)
1
(62)
  • Sender or ReceiverSender (29%) · Receiver (71%)
  • Delivery Time
  • Product Quality
    3.0 (102)
  • Return Claim MadeYes (3) · No (106)
  • Customer Service
    2.8 (115)
  • Delivery Arrived in Good ConditionYes (100%) · No (0%)
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Honest51

Honest51Greater Melbourne (Inner), VIC

  • 15 reviews
  • 6 likes

Expensive Slow unreliable post service

published

For over two years, I have received many letters with wrong address from my local inner city post office.

And the parcel never delivered to my house but left a card for me to pickup from the Post Office. It's difficult to pick up heavy large parcel and walked home for 20min without any transport.

I made a complaint to local post office.
The staff of post Office told me that the private contractor of post offices might be blame for the unreliable service.

Post office's tracking of the parcel is improving and easy with a computer.

The charge of Post Office for a ordinary letter is expensive.

Customer Service
Product Quality
Return Claim MadeNo
kodi Rogers

kodi RogersSouth East Queensland, QLD

Unhappy Delivery!

published

I ordered something online and when I got it, the post office decided to leave it outside in the rain getting completely Soaked. Very Unhappy, frustrated, upset, furious and irresponsible >:(

Customer Service
Product Quality
Return Claim MadeNo
Store LocationTeige Hanley
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1 comment
Australia Post
Ibne F.Australia Post
Kylie 1968

Kylie 1968Albury

  • 3 reviews
  • 1 like

Corowa Post Shop

published

Excellent staff. Always there to assist you. Very experienced in their trade. Mail is always safe and secure. The shop is very user friendly. A pleaaure to do business with.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCorowa NSW
See all answers
1 comment
Australia Post
Ibne F.Australia Post

Thanks Kylie :)

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The most unprofessional and unreliable Australian company out there!

published

Always lazy to knock on my door and deliver the parcels, they just leave a delivery card to pick up later from local office... frustrating and very unprofessional, typical Au post. Also takes forever to arrive, not just now in covid 19 era but always. Probably the most unprofessional and unreliable Australian company out there 100%

Customer Service
Product Quality
Return Claim MadeNo
1 comment
David

DavidGreater Melbourne (Outer), VIC

Excellent and helpful service

published

The Post office at Churinga shopping centre was extremely helpful. They are efficient and service was brilliant. I live across the road and when I forgot my phone at the office they brought it back to me.Thank you so much for your help.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationChuringa Post office
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1 comment
Australia Post
Ibne F.Australia Post
Meu046

Meu046AU

  • 3 reviews
  • 1 like

Local post office staff

published

I live in Hervey Bay and my nearest AP office is in Urangan. The staff there are always very helpful and courteous, whilst they provide additional information on occassion that is beneficial to me as a pensioner.

Customer Service
Return Claim MadeNo
Store LocationUrangan post office 4655 (Hervey Bay)
1 comment
Australia Post
Ibne F.Australia Post
TANYA

TANYA

  • 5 reviews

This is great

published

Good team great service the waiting time was always reasonable. Staff are very friendly and helpful I will personally recommend this place for anyone who wants great service and thank you.

1 comment
Australia Post
Ibne F.Australia Post

The reviewer stated that an incentive was offered for this review

Senim

SenimCentral Highlands and Goldfields, VIC

  • 2 reviews
  • 1 like

Great customer service

published

Mt. Clear in Ballarat was very helpful, appreciated their positive attitude and helpful guide. Kind customer service, friendly staff and extended hours of service. The best post office in Ballarat

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMount Clear
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1 comment
Australia Post
Ibne F.Australia Post

Thanks Senim :)

Yolande S.

Yolande S.South East Queensland, QLD

Australia Post Raceview, Queensland

published

Australia Post Raceview, Queensland
Worst customer service ever. No smile, not an inch of helpfulness. They make it clear that THEY are doing you a favour for using their services. All ready to retire and plain just trying to bide the time until they can go on pension and you are just another hindrance to their daily routine by entering their shop. Has head office read some of their google reviews of late? Surely you don't want these people representing your brand?

Customer Service
Product Quality
Store LocationAustralia Post Raceview, Queensland
1 comment
Australia Post
Ibne F.Australia Post
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Edge L.

Edge L.Greater Melbourne (Outer), VIC

  • 4 reviews
  • 2 likes

Better in covid. Leave parcels at door and stop wasting everyones time.

published

aus post was much better in covid time without having to go to post office to pick up parcels. Posties constantly causing time wasting greif not leaving parcels at doors.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCranbourne
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DigitalPixxie

DigitalPixxieQueensland

  • 3 reviews
  • 4 likes

One number for all post offices in Australia... what a joke

published

There was a delivery issue with an item coming from my internet service provider, where the item was accidentally addressed to my old address - not sure why - all I needed was to contact the suburb Post Office it was delivered in to see if it was dropped off there. One number for all AusPost offices. Probably the most useless call service I've ever had to deal with. Inputting tracking numbers is a joke.
How is there not an option to contact a local post office without having to go through all that rubbish, just for the automated services to tell you to go online and sort it out.
Absolute joke of a service. I'd give zero stars if it were possible.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Australia Post
Ibne F.Australia Post
Sohel

SohelSydney, NSW

  • 5 reviews
  • 2 likes

Very quick service

published

Recently applied my son's passport, Bradbury post office processed then received the passport well before the expected date of delivery. The delivery postie came at the door to deliver the item. He didn't ask to sign I understand due to COVID-19 touch avoidance.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBradbury NSW 2560
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1 comment
Australia Post
Ibne F.Australia Post

Thanks, Sohel :). The child passport application itself is a mission. It's not an easy task to get all the supporting documents to process the application. Glad to know that everything went as per your expectation.

Eloise20

Eloise20Queensland

  • 14 reviews
  • 16 likes

shocking customer service

published
Customer Service
Product Quality
Return Claim MadeNo
Andrew

AndrewHunter Region, NSW

  • 2 reviews

Depends where you go

published

I find the post office at Charlestown NSW is fantastic and always suggests the most economic means, whereas my local PO at Belmont, couldn’t care less and my post is always late with Belmont!?

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBelmont
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Mitch P

Mitch PGreater Melbourne (Outer), VIC

  • 4 reviews

Customer service is a shocker

published

Yes Australia post is under the pump but when in one of their postal outlets, you’d think if there is a line out the door , you would speed up and not talk to every single person!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationDingley
See all answers
1 comment
Australia Post
Michael M.Australia Post
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Aiden H.

Aiden H.Sydney, NSW

  • 7 reviews
  • 1 like

Usually excellent

published
Customer Service
Product Quality
Return Claim MadeNo
Maria

Maria

  • 2 reviews
  • 3 likes

Superb customer service everytime

published

The Post Office in Eltham provides outstanding attention to customers. All the staff particularly Sandy and Robyn go out of their way to ensure needs of the customers are exceeded.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationEltham Victoria
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Seth

SethWestern District, VIC

  • 3 reviews
  • 2 likes

The most ridiculous experience ever

published
Customer Service
Return Claim MadeNo
Store LocationWatergardens VIC
1 comment
Australia Post
Ibne F.Australia Post
v.tissa

v.tissaPerth, WA

Helping with all you need

published

Our nearest Post Office is in Park Central East Vic Park. They are always very patient and helpful with any request you have. Recently made ID pictures, sent a lot of express mails and international mails too. Very reliable service, and what is even better is that they always smile!

Customer Service
Helen Gibbs

Helen GibbsMetropolitan Adelaide, SA

Delivery hopeless

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationA large north
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Page 1 of 7
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Questions & Answers

Thomas Mudford

Thomas Mudfordasked

Australia Post Offices

I am trying to trace a delivery tracking no 33PR7045203901000931503, I went to Uralla post office(2358)on Wednesday last week and I was informed that the parcel was at Chullora Distrubition Center .It has been there since 27th march I asked her for more details but was told by her that there was nothing she could do about it where do I go to get answer on expected delivery time after all it has been over 5 weeks since chullora got parcel

4 answers
Thomas Mudford
Thomas Mudford

WHEN DO i GET ANSWER

Bob B
Bob B

If you can go to the Australia Post web site you can submit a lost parcel report there. Don't expect much and you won't then be dissapointed. A shambles.

Australia Post
Ibne F.Australia Post

Hi Thomas, I've checked our internal tracking site and unable to see any further scan since 27th March. I'd advise you to raise this issue with the sender. The reason I'm requesting you to contact the sender is that the sender can provide us details like senders & receivers details on the parcel, postage paid; etc which are required to investigate further. Besides, if the investigation outcome indicates this parcel was lost in transit/damaged at the facility, the sender is the first party to claim for compensation.

Regards

boyznthehood5

boyznthehood5asked

Australia Post Offices

My parcel was supposed to arrive by today but it still says it's being processed through a Sydney facility when I check the tracking progress. Could you possibly find out where it is? Tracking number is UWQ864411801000930303

1 answer
Australia Post
Sami M.Australia Post

Hey Boyznthehood5,

I've had a look and this article is out for delivery today.

~Sami

freddiec

freddiecasked

Australia Post Offices

I sent an A4 sized letter from the UK using international tracking. The letter arrived in Sydney on April 22 but the last notification is still saying Sydney awaiting clearance inbound after 4 days. Is this normal?

3 answers
Australia Post
Sami M.Australia Post

Hey Freddiec,

Without the tracking number I'm not able to advise much but based on that date it should arrive some time next week. The 22nd and 25th were public holidays here in Australia which would have delayed processing at border control. Once the item is handed over to us the scans will change to "processed at facility" and the item will be delivered a few days later.

If this hasn't been delivered by May 6th at the latest please contact the postal authority you sent this with so they can investigate further.

~Sami

freddiec
freddiec

Tracking number is LB 104273342GB. Border agencies say they passed it straight through to Australia Post as it was only an A4 sized envelope containing papers.Please start accepting responsibility for your employees and not blaming border agencies all the time.They would have no reason to hold letters.

Australia Post
Sami M.Australia Post

Hey Freddiec,

When ever an item is handed over to us it it processed by our main sortation facility in that state.

After looking at the scans for this item I can see that we don't have any scans for this item being processed at any of our facilities yet so I recommend getting in touch with the sender about this so they can initiate that investigation with their postal authority.

~Sami

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