Australia Post Offices

Australia post nubeena Tasmania let’s there drivers not deliver parcels … i have caught them out on 7 occasions so Australia post head office will be notified Show details

Item wasn't delivered, the proof of delivery attempt picture was of Culburra Beach post office shop front?, Due to auspost i didn't receive my purchased item nor did I get a refund from the seller, total scam

I applied for a mail redirection online on 22.7.25. The mail redirection commenced on 28.7.25. As my situation has changed, I attended the Kilcoy QLD post office today Monday 4.8.25, to cancel my service. The staff member (who I now know to be named… Read more

[Name Removed]) served me. I handed her the Australia Post mail redirection confirmation paperwork which I received shortly after completing the redirection online. This paperwork contained all the relevant details relative to the request to cancel the paperwork. Nevertheless, [Name Removed] asked me for the start date and end date, to which I referred her to the two pages of detailed information she had been handed. At no time, did [Name Removed] ask me for proof of identity. She did ask me why I was cancelling the mail redirection. [Name Removed] set an end date of 8.8.25. Once she had finished processing, she printed out a receipt, which is clearly entitled DOMESTIC MAIL REDIRECTION REFUND X1 at the top of the receipt, which displayed no refund amount. When I asked her about the refund, she flatly replied there is no refund. When pressed for more details, she embellished her story with due to the charges associated with the redirection. She was unable to elaborate any further, and decided to seek advice from her manager. She then came back and stuck to her story. When I asked her to write her name on the back of my paperwork, [Name Removed] produced the official form (blank) for me to sign. I declined to do so, as she had already processed my request to cancel the mail redirection. Despite requesting her name several times, she refused unless I sign a blank form, and she said she would put their stamp on it. I asked [Name Removed] for the form to request a refund, and she replied that they don't have any of those forms. I left the post office and have decided to make a complaint, as I believe I am entitled to a refund for the mail redirection. I also believe the staff member, [Name Removed], acted in an inappropriate and misleading way, and was not knowledgeable or proficient in handling my request.

Got a charge of $21.50 on my credit card from this LPO. prob is I don’t recall this transaction, so went to LPO to verify. Was told to contact my… Read more

credit card and they will inform what charge are for. So called C/C who inform it’s a transaction to some government agency, I certainly never mailed anything to some government agency. Will contact Australia Post directly, but they might cover for their agency. Think my card got scanned, coz I did do some C/C transactions at this LPO, so best to stay away from this LPO

I would like to write a review about Jonathon, he has been delivering to us in Warriewood and Newport and is an absolute star, he is an asset to Australia Post and just told me he is being transferred to Manly. Jonathon is always willing to go above and beyond and with his big bright smile he will be missed. A big thank you and I look forward to seeing him around Manly. Show details

Unbelievably good service – I stupidly posted a white folder inadvertently caught up amongst postal articles. The person on their helpline was very good, making many phone calls. The next day I came home to find the folder waiting for me. I would give them 10 stars if I could.

Appreciate our local Post Office Staff – I live in a country area that had the best Post Office Staff. They've now and remember your name they are always cheerful and do their very best to offer an outstanding service. We are so lucky

CHARTERS TOWERS QLD AUSTRALIA POST - INCOMPETENT, REDIRECTION - WHAT SERVICE? CUSTOMER CHARTER? CODE OF CONDUCT? Paid for redirection from house and PO Box to have mail redirected to new PO Box when relocating. The Charters Towers Post Office has redirected NIL MAIL during the over 12 month period!!! ABSOLUTELY NOTHING!! and PLEASE NOTE WE EVEN… Read more

POSTED MAIL TO OUR BOTH PREVIOUS ADDRESSES ON SEVERAL OCCASIONS AND RECEIVED NOTHING!!!! If relocating we suggest to have mail diverted through a neighbour or trusted friend rather than a redirection from this post office!! The post office would not nor deserves the one star given. This has been discussed with Australia Post and was also escalated, with an attempt to resolve, and Australia Post offered redirection from house as a resolution, but MAIN MAIL was from PO BOX which continues to remain unresolved! We were NOT paying for ANY further redirection services, due to the confidential paperwork ie. Personal documents that allegedly went "missing". We DO NOT RECOMMEND REDIRECTION SERVICES WITH AUSTRALIA POST, especially from CHARTERS TOWERS POST OFFICE as the employees within the post office DO NOT forward on the mail!!!!

Australia Post charges me about $15 for delivery to my address, but they never deliver the parcels to my address. They take them to the Parramatta regional post office and I have to stand in line for forty-five minutes to collect the parcel.And there is no car park and If I find a car park I have to pay extra $20 for parking ,This is the worst’s post in all around the world Show details

CONDELL PARK post office. This is the 3rd time they missed placed my package. I can not go to another post office as this is my local one. As Aust post has closed all surrounding Post Office in my area. The Lady in the post office was so rude when I question this. Only when I said I was going to report them, they found my package.

I wish to thank the two assistants that were working yesterday afternoon (4/2/2026) @ Middle Dural Post Office They were both very professional, helpful, courteous, knowledgeable & friendly. This is why I visit in the afternoon as I'm aware they are working. MANY thanks. Jill Show reply

Ivanhoe East VIC Post Office Agent has consistently gone the extra mile to resolve issues with postal redirection & problems with misdirection. I can’t speak more highly of patience, professionalism & persistence in following up and resolving issues by the team particularly Maheeb. Thank you. You’re an absolute star

Southlands post office in Willetton of Perth created a unpleasant experience due to one staff member [Name Removed]. To be honest it's like he went out of his way to be completely unhelpful. If you want customers to treat you with respect then I turn treat your customers with respect and try to be helpful . Looking up a post code on a full address… Read more

including the postcode to determine a country of origin is not hard , isn't that your job. A dismissal out of a line for a quick Google search gave the answer and yet that's something staff at a post office is unable to do. Try harder next time seeing all you do is speak to clients daily try to be a little more compassionate.

Went to make passport application. Website says Post office is open till 5pm. Got in before 4. Bit of a queue. But surely I have an hour before it closes. Be patient. Wait, wait, wait. 20 mins later, I get to front. 'sorry, passport applications close at 4.30.' eh? It's 4.15 now. 'Sorry, applications closed for today'. WTH? This is where I would use aggressive language Show details

Just put up with it Australia! Don’t dare complain about the time consuming ordeal of moronic queuing for service at the frequently understaffed Australia Post shops. In doing so you’ll be completely ignored anyway by Australia Post officialdom (case id 67823550). And you may well also elicit indignant and sarcastic response from long suffering,… Read more

over stretched counter staff.

Recently, having undergone a tedious wait to head of queue at Mount Gravatt Post Shop, (Brisbane) I was faced with further exasperation by the only two counter staff in attendance BOTH dealing to customers with time consuming Passport applications. This involved another 10 minute delay and when finally a staff member became available, I quipped that New Zealand efficiently issued it’s Passports using an online portal. Thus suggesting Aust. Post and it’s client the Passport office could well reduce congestion by following suit. Too much for the harangued staff member, he asked if I was from New Zealand. This confirmed, he vented annoyance saying that if it was him, he would of stayed in New Zealand to continue to help make that country great. . . Implying I strongly suspect, that it would have been better if I'd of stayed there!

My understanding in regard Passports is that for only one Australia Post staff member at a time be engaged in processing applications. Thus reducing potential otherwise, for lengthy tailbacks and overtly long wait times for other customers in a Post Office queue. Clearly this is not working and maybe an approach to the Passport Office alerting to this problem bottleneck might be in order. To encourage perhaps, that they might soon hastily follow the expediently superior Kiwi example in Aotearoa. That of on-line Passport application and the by-pass, largely, of sub-contractor Australia Post. Oh . . . and since the Kiwi offering is cheaper, might the elimination of Australia Posts’ costly bureaucratic services, (apart from actual postal delivery) help make Australian Passports cheaper too? In 2023 they were reported most expensive in the world. My grateful thanks to David for providing helpful incentive to post this missive and the opportunity to encourage Australia Post to greatness too.

One female staff member was intimidating and seemed to be angry out of nowhere. I was at the Pines SC near this LPO with my little girl a few days ago. I dropped my car key at the time, and a girl ran up to me and helped me search for it, finding it under a nearby trolley. I was so grateful. She walked towards the LPO, but I wanted to offer her a… Read more

homemade cookie, so I waited. I saw her standing at the post office. I heard the Caucasian lady workers asked her to go in. I was surprised because the girl was leaving, as the LPO seemed closed. Not in a snap, I heard the girl say, " I will come back tomorrow", when she came out, at the shutter, she looked terrified. The same lady aggressively pushed and yelled, "get out" multiple times, and I think the girl was hit by something...and I was not even sure if that was a racism situation as the girl is Asian. She did not fight back because I believe she was like shivering, I would think she was in fight or flight?

I was so confused because the worker asked her in, and the worker literally escalated in a sec, and the girl was leaving anyway, she was bubbly and smiling when before she was hit. I was with my girl, so I didn't dare to go up and I left, I hope she is okay....and not badly hurt, mentally, especially.

Also, the staff are horrible in general. I would give 0 stars if I could. I have redirected all my parcels somewhere for years.

Not even worth one star the absolute most unprofessional company I've ever delt with. I payed for express with tracking, I can't even track my parcel and it hasn't moved in 5 days of being sent. My parcel needs a signature without a name even on the label, also how can I be home when I don't even have an update. Also if it's even delivered to the… Read more

correct address it means anyone can sign for it.

What an absolute waste of my money and time and a pain to deal with. Their communication is pathetic and they should be held accountable. I wish there was a competitor company that then would make them have to do a better job.

I purchased a property few years ago went to 250 Elizabeth Street branch and completed the VOI form before settlement. Now I sold my property and went to 440 Collins Street branch as Elizabeth branch is permanently closed do the same thing ie VOI Form as required. I provided the same documents ids which was fully verified at the time of purchase… Read more

; except this time it is for the sale. The male counter staff member could not do it just said system upgraded he could not do it! How bizzare!!! He put me to the help desk help desk also was not helpful and seem abrupt and rude and not willing to help! Finally the female supervisor [Name Removed] came and I told her what happened and she was sympathetic and apologizitic and helpful. She listened to what I said and paid attention she understood fully what heappened. She understands how frustrating I am and found the solution to resolve this system by asking me if I had a converyancer which I have and she spoke to my conveyancer and resolved the matter. I mentioned to her if Australia Post system is upgraded it could be better and improved as it failed today Also that male staff member needs more coaching from her as he fully does not know how to do the work in a better satisfactory way. Very happy with [Name Removed] problem solving skill and knowledge and experience; Not that male staff or the Helpdesk male staff. They are not good! Needs more staff like [Name Removed]! Thank You so much [Name Removed].

I wouldn't recommend going to the Lilydale Post Shop because the staff have threatened to hit me and they swore at me using profanity so therefore I definitely don't feel safe going back there. Show details

My parcel was returned to the seller because Australian Post didn't even bother to leave a card to notify that my parcel was at the post office or give us a call as there was someone at home who could have received the parcel.

No stars are worth giving but I had to select 1! Making me move my letter box because the postie Chas to delivery on there motorbikes. It’s just laziness to me. No issues for nearly a year but this one post man. But it’s okay for them to drive up a driveway to advise me to move my letterbox with no reason for him to approach me directly. The… Read more

CAMDEN PARK DC coordinator in SA is the rudest person I have come across. I was clearly frustrated and they hung up multiple times. I have asked for there manager and no call back. Pathetic is all I have to say.

At the Cowes post office, they routinely divert parcels from the parcel locker to collect at post office counter. This has happened to me on 3/5 recent deliveries and is very inconvenient. On the last occasion, the person behind the counter claimed a massive IT issue had occurred. I really don't understand how I'm involved in that except for the… Read more

massive inconvenience to me having to attend a post office to collect the item during their very limited opening hours. This happens all the time. When I tried to politely express my total dissatisfaction with their service and offer feedback, I was met with a thousand yard stare. They really could not care less about their customers. They must hate them with a passion. Australia Post are the worst service provider in the country.

Extremely bad service – Waiting in line for simple ID verification. Just a DL check. Sent from one line to the next to the next. Tellers not serving, yet still waiting in line. Horrible service.. or lack thereof

Don't work for these monsters – A discusting company to work for 25 yrs service and sacked for having cancer then claimed I was overpaid and even asking for money back in a time when I can't work and am on centrelink payments.

Dreadful PO – Melville south WA. Manager is consistently rude, bordering on aggressive if disagreed with. Uses rude hand gestures if he wants ID. Does not accept sufficient ID and makes it difficult to pick up parcel.He didn't like me giving him a serve for his appalling manner and rudeness and threatened to withold my parcel and send it back. Horrible… Read more

individual in a hot dirty little shop. I was home all day and door open, no parcel was ever tried to be delivered, forcing me to go to this appalling excuse for a PO.This manager should not be dealing with the public as he is always the same. Not an isolated incident

Zero customer service – We received someone else's letters many times and we lost our letters. I called Australia post many times regarding this issue and made an online complaint too. But unfortunately they don't care about this issue. What are you standing for Australia post??? Very disappointing ☹️