Reviewer Photos & Videos
Great Friendly Service
The one main Post Office I deal with mostly for Domestic Business and Paying Bills is Browns Plains corner
of Grand Plaza Drive and Village Square and I cannot speak Highly enough of the Staff that serve me on a regular basis. I find the Staff extremely friendly when I go in to do any business like Good Morning how are you today all with a very Friendly Smile I do whatever business I have and as I finish it is always Thank you have a nice day. I do not have any complaints at all you walk in the Post Office and you feel like you are welcome yo...
Poor and rude customer service
I went to Aus Post Kedron and I was talking to my sister on the phone with my airpods. I speak our language in a very low tone trying to console her as she has covid and badly needed medicine. When it wasy turn to be served the lady at the counter just yelled at me on avery rude manner and said "Could you please stop talking on the phone" and I said Is it not allowed? And she goes, Yeah it is not allowed. I said well I did not see any signage saying its not allowed here. I'm not sure if she gets mad because I talk on a different language but I...was on the very lowest tone of my voice. It's very embarrassing and shameful of her talking to customers like that. She could have told me in a nice friendly manner. I also believe that it is very racist and discriminating act she did to a customer.
Efficient, courteous and able
Friendly, helpful, reliable and willing counter staff who take the extra step in delivering outstanding customer service. Bravo Australia Post.
The staff was very rude. and does not like doing anything that brings them no money. will never ever go there again.
AUST POST Were Street Montmorency Victoria 3094 BEWARE
The manager and wife were abusive and EXTREMELY NASTY they wouldnt usually be abusive like this only that i were the only customer and those 2 on their own needed to go off at someone. i copped it on phone and in shop along with many others who also have had their mail taken to them by courier or postie...
only once before did this happen.
they gave me the hard end of the stick saying they keep them for 2 weeks only. and if not picked up they would
be returned to sender in which is in China & DROP SHIPPED.
they would have been lost forever.
they were about to send them back. I asked for 2 more days over the phone and they refused with a sort of abuse at ...me. but i made another call this time the WIFE EXTREMELY NASTY got at me as well. stating I am a liar that i have done this many times before. and said I can't take up space holding items. they said a lot of customers have done this and they are sick of it. I copped it for all who have done this. so if anyone reading this copped their garbage you will agree with me. i knew they would send them back soon if i dont go up there. So I hung up got Quickly dressed unshowered and medicated for back problems. went straight up there. and ended up in an argument I was abused and didn't say a word only passed my license and the 2 cards. once i mentioned that they could have given me 2 more days they said no they only give 2 weeks and on the last day they return them. I suffer from chronic depression and find it hard to even leave the house. also, I have back and neck problems. the courier doesn't knock on the door. cards they are just thrown on my doorstep. I made complaints to Aust post a day after they were not delivered and card left and taken to the post office. I have only done this twice thanks to the courier not doing what they should have done. as reported to Aust post day the card was left. I was also told by Aust post they would get them re-delivered. in which never happened. Update for Feedback - 48422223 Hi Graham, These are the tracking numbers for your parcel 33YVF050110201000935107 & 33YVF039699901000935103??????? DO NOT USE THEM try using Sendle it is cheaper and picks up your parcels from your door. and gets rid of things like this. I WILL POST PHOTOS OF THE SHOP ONCE I TAKE SOME. PLEASE GO ELSEWHERE NOT TO MONTY POST OFFICE..
Nelson Bay Post Office
I had a package to pick up from Nelson Bay Post Office, but instead, I asked for it to be returned to the sender. I made the mistake of telling the lady it was a $1,000 phone that was gone never leaving the Post Office and never being seen again. Going there and trying to find out what happened to the phone was told I should have taken the phone and resent it but when I said I was not told this a short dark hair lady said we aren't here to babysit people, the reason I wasn't told was that the lady never intended to RTO she had other plans, she stole the phone. The phone never left the Post Office It was stolen.
Nelson Bay Post Office.
PS Aus Post offered me $100
Open hours are 6am-5pm; they open when everyone is getting ready for work or already working and close at exactly the same time that everyone leaves work and would have time to conveniently acquire their parcels. On a Saturday you have 3 little hours between 9am and 12pm to wake up early, get ready to leave and probably still miss them anyway. Aus post is not open on a Sunday. So, you have to let your parcel cook in the car all day or take your lunchbreak to aus post and let your parcel cook for half the day.
Bad service and horrible delay
I haven't received a parcels for 3 months. I submitted online enquiries is uesless. They will just say "oh sorry, it been lost."
One of my parcel is arrived at my nearest post store, but it sending away.
Ocean Keys Post Office ,Perth Western Australia
Lovely staff who always go above and beyond to be friendly and helpful.
Saddens me they get so much customer abuse.
Ripping people off
Beware of Mordialloc Post Office Main Street !!!!! They will find ways to extort monies out of you. They refuse to accept any photographs for your applications (ppt, id's etc) under the pretext that it will be rejected and will charge you $20 for taking photos with their camera. The photos they take are of much poorer quality. I am a professional photographer and they have done this with me three times, whereas other post offices never see an issue with ppt photos as all specifications are met online. Very intimidating, aggressive, abusive & threatening staff staff (andrew & lily). Have reported them to main Aust Post office and was immediately refunded all extra monies charged. Will never go there again.
Lisarow you have struck again you useless barsteds..,.........
Useless uneducated layzy barsteds send my property I've had enough lazy layzy layzy good for nothing never use your services again
Feedback on Staff at Lakeside Shopping Centre, Joondalup WA
A review entirely based on customer service at Lakeside Shopping Centre, Joondalup WA. I have used the Post Office regularly since moving to the area 12 years ago. The staff there have been exceptional. They are polite, helpful and efficient at all times.
Fairly smooth most of the time
I generally have good service with auspost, everyone at my local office knows who I am, they know I get a lot of deliveries daily so we have nice banter. I get my deliveries at a good time, location probably helps. Driver tried to deliver my package to wrong address the other day and somehow auspost recognised this behind the scenes and booked for delivery to my actual address instead of send the package back which it was on its way to doing. I think they do a decent job considering the circumstances.
They so slow and delay things for no reason, just gotmy thing delayed for another week, when the factory it is in right now is like 29 mins away from me. I knnow u have to process things, BUT BRO THEY SO SLOWWWWWWW!!!!!!! MY GRANDMA COULD RUN AROUND THE WHOLE WORLD FASTER THAN THEY COULD SHIP SOMETHING 20 MINS AWAY! If u wanna order something, don't pick them. Too slow
Disgraceful non caring compant
My deliveries are left on the driveway without ever knocking on my door even though express post. My third review without even a reply. Says it all doesn't it.
Not only does my local postie not deliver a parcel, they don’t leave a “Sorry we missed you” card, even after being at the property all day and not a single attempt to deliver. And then weeks later I’ll get a final notice to collect item! Today my friend has sent me a message to tell me she got a notification my parcel was delivered, I’ve looked everywhere. No parcel, no pick up slip!!! When I go to collect said item, I’m told because my address doesn’t match what’s on the parcel but my name does they can’t release it without proper authority…IT’S ME!! Also today, I had a parcel delivered to my brother and they would not release the package to him because it has my name! Get better australia post!
Questions & Answers
Gday my parcel has been stuck in zurich Switzerland for 6 days now with no updates and it has never done this or been this long before which has aroused my suspicion, my tracking number is LA053012014CH Thanks.
I'm afraid that the lack of international passenger flights for mail to fly on has led to us counting international transit times in weeks rather than days over the last year....If you're concerned, the sender should be able to help you find out what kind of time frames Swiss Post is seeing for their mail getting here.
Hi sorry to be a pain but I
was wondering if it’s just one stamp I’ll need to send a small package to swan hill ??
or will it cost extra because it’s not locally??
Recommend using our postage calculator here - https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/ just enter the postcodes, the dimensions and weight and it will give y...ou a rough estimate on the costs. We offer flat rate postage price to anywhere in Australia so distance doesn't matter but the size and weight.
Can you please let me know why the local post office don't deliver any parcels to my door??
I am working from home now due to COVID, I get the notice card but never parcel ever!!!
Please explain the reason.
Anyone would be frustrated to experience this. To investigate further, please send me a private message with the following details:...- Your full name, address, contact no & email - Tracking no - The approximate time frame of this delivery issue Regards Ibne
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