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Australian 4WD Hire

Australian 4WD Hire

4.3 from 191 reviews

Reviews

Review distribution

5 star
140
4 star
23
3 star
4
2 star
2
1 star
22

  • Verified customer

Great multiple experiences with Australian 4wd

published

I've used twice in the past 18 months for trips in central Australia and out of Darwin and been very happy with pre-organising side to the pick ups and returns.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeToyota Prado
Received Booked Vehicle Yes
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Hello Chris,
Thank you for your valued business and support, we are pleased you have enjoyed another hire with us and look forward to assisting on your next 4WD adventure!

Review collected in partnership with Australian 4WD Hire


Julie

JulieSydney, NSW

  • 2 reviews
  • 3 likes
  • Verified customer

Avoid

published
Transparency
Customer Service
4 comments
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire
Julie
Julie
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Yes Julie all because of people of great integrity like you!

  • Verified customer

Third time using and will return again and again

published
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire
Felice P.

Felice P.Greater Melbourne (Metropolitan), VIC

  • Verified customer

From start to finish: Perfect.

published

Picked up a Jeep in Broome and dropped it off a week later in Darwin. From booking, pickup & drop off not one issue. All questions answered - and I had a lot! The car was clean and in great condition. Customer service from the booking process to bond return was quick and effective. The people I spoke to were always polite and friendly. Bond returned quickly. I will definitely book through this company again. THANK YOU

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Thank you Felice! It is wonderful to hear that you enjoyed your trip and that our staff were able to assist you with your questions, we sincerely appreciate your business and support and look forward to assisting your next 4WD adventure!

Review collected in partnership with Australian 4WD Hire


RichardM

RichardMGreater Melbourne (Metropolitan), VIC

  • Verified customer

Great vehicle, great customer service

published

We had a 4WD from Australian 4wd Hire for 15 days late Aug - early September and drove down from Darwin to Melbourne via Lawn Hill NP and the Gulf of Carpentaria. The vehicle we had was in excellent condition and performed really well on the trip.

Communication with the company was first rate - always a response to our queries via email within an hour and the security bond was also returned promptly (within a couple of days) after return of the vehicle.

We would have no hesitation in recommending Australian 4wd hire to other travellers - their customer service was outstanding.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Review collected in partnership with Australian 4WD Hire


Lisa

LisaGreater Melbourne (Outer), VIC

  • 2 reviews
  • 2 likes
  • Verified customer

Fantastic service for an amazing experience

published

We hired the FJ Cruiser for 10 days, picked up from Darwin, drove up to Wiligi Outstation in West Arnhemland, through to Mataranka, Daly River, Dundee and back to Darwin - we could not fault the car, all equipment was provided and was of good quality. Our bond was refunded very promptly, and we would highly recommend Australian 4wd Hire. Their service and response time to all enquires was fantastic.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Review collected in partnership with Australian 4WD Hire


  • Verified customer

Easy going, great customer service

published
Value for Money
Transparency
Customer Service
Vehicle Condition
Vehicle TypeToyota LandCruiser 200
Received Booked Vehicle Yes
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Thank you very much for your review Morten. We are pleased that you enjoyed your trip and that the vehicle and equipment were well suited to your needs. We certainly look forward to assisting on your next 4WD adventure!

Review collected in partnership with Australian 4WD Hire


MPD

MPD

  • 2 reviews
  • 3 likes
  • Verified customer

A well-maintained and comfortable 4WD for our travels

published

The online service team were very helpful and prompt in answering my questions. The payment of fees and bonds was streamlined, and the return of the bond was very quick (not all companies do this!). We received the exact vehicle we requested. There was one item missing and they refunded the amount at the ned of our booking without debate. We drove from Broome to Cape Leveque and back in complete comfort and safety.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeToyota Prado
Received Booked Vehicle Yes
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Thank you very much for your review. It is great to hear that you enjoyed your trip and that the vehicle and equipment were well suited to your needs. We certainly appreciate your business and look forward to assisting on your next 4WD adventure!

Review collected in partnership with Australian 4WD Hire

  • Verified customer

Very Good vehicle and service

published

This was the first time we used Australian 4WD however not the first time we have explored the Kimberleys
The advice , administrative contact were all top class and the vehicle was solid, very well equipped and we experienced absolutely no problems with it during the 10 day trip ( not even tyre problems )
The return of the vehicle was very efficient and the final account was calculated and returned immediately
Recommended

Value for Money
Transparency
Customer Service
Vehicle Condition
Received Booked Vehicle Yes
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Review collected in partnership with Australian 4WD Hire

  • Verified customer

Good Experience

published
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Thank you very much Robin for your detailed review. We sincerely appreciate your continued business and have taken your suggestions regarding improvements on board. We certainly hope to see you again in the not so distant future! Take Care!

Review collected in partnership with Australian 4WD Hire


  • Verified customer

I highly recommend this company

published

We rented a Land Cruiser from Australian 4WD to drive from Broome to Darwin, including the Gibb River Road, and couldn’t have been happier. The vehicle was in great condition, had all the necessary equipment (including a compressor to adjust tire inflation), and was properly ruggedized for rough roads. The company's customer service and communication were also excellent. You can trust this company and the vehicle you rent from them. Highly recommend.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a better vehicle
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Review collected in partnership with Australian 4WD Hire


  • Verified customer

EXCELLENT SERVICE with attention to detail.

published

Australian 4WD Hire was very helpful in providing the right vehicle for our recent trip from the rugged KImberleys across on the Gibb River Road to Kakadu.
All financial transactions were dealt with in a professional manner and our bond was refunded promptly.
The robust and well fitted out Toyota Prado we hired was an ideal vehicle for us, particularly as it was fitted with tough commercial tyres that did not let us down, when other vehicles had no end of tyre problems.

Vehicle TypeToyota Prado
Received Booked Vehicle Yes
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Review collected in partnership with Australian 4WD Hire


  • Verified customer

Australian 4WD Hire - the GRR and Mitchell Falls

published

This was the second time we have hired a 4WD from Australian 4WD Hire. The first time was to do Cape York and this time we explored the Kimberley via the Gibb and Kalumburu Rd to Mitchell Falls. The 4WD was collected from Broome with no problems. We had a thorough briefing and we had plenty of time to look the vehicle over. The complimentary camping equipment suited our needs and it was evident that some of the equipment was brand new. The Hilux was near new also and very comfortable. Our bond was returned promptly. Once again our experience with Aus 4WD Hire was seamless and we are already planning our next adventure!

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Review collected in partnership with Australian 4WD Hire


Jen D.

Jen D.Sydney, NSW

  • Verified customer

Outstanding service

published

Hi Vit
I would like to thankyou for all your help in getting our Toyota Hilux shocks repaired with minimum disruption to our holiday,this is our 2nd time renting from you and would have no hesitation using you for later trips,thanks again for a fantastic holiday.
Barry & Jen Davis

  • +1
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire
  • Verified customer

Fabulous adventure in the Kimberley

published
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeToyota Prado
Received Booked Vehicle Yes
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Review collected in partnership with Australian 4WD Hire

  • Verified customer

Great Service and Great Vehicle

published

Australia 4wd hire was great. They were easy and clear to communicate with and were very prompt on their responses. The website can be a bit confusing but once you submit a 'request' they'll get back to you within half a day.
We explored the Dampier Peninsula out of Broome and we had a comfortable and relaxed time driving the car, it was fast, efficient and a smooth ride.
The bond was refunded quickly and efficiently.
I would totally recommend this company for anyone wanting to explore roads that are off the beaten path! Thanks so much Australia 4wd!

1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Review collected in partnership with Australian 4WD Hire


  • Verified customer

It was nice and efficient !

published
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle Type4*4
Received Booked Vehicle No, I received a better vehicle
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Thank you Benjamin, We are very pleased to hear that we were able to make your holiday possible and that the vehicle and equipment were well suited to your needs.
We look forward to assisting you on your next 4WD adventure!

Review collected in partnership with Australian 4WD Hire


MarkD

MarkDSydney, NSW

  • Verified customer

Zero Problems. Unforgettable Holiday!

published

I have nothing but praise for the operators of Australian 4wd Hire. The whole process from booking to the vehicle supplied and the bond refund where all first class. Broome to Darwin taking in beach driving, Gibb RIver Road, Bungle Bungles, Kakadu. We couldn't have attempted it without the service from Australian 4WD hire. They did everything in a professional manner and cant recommend them highly enough.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Review collected in partnership with Australian 4WD Hire


Wolfgang and Kirra-Lee

Wolfgang and Kirra-LeeDarling Downs, QLD

  • Verified customer

Australian 4WD Hire thank you

published

Customer service was great in communicating. Payments and bond were handled well. Vehicle was not what we had booked but it was an upgrade and it met our needs better than what we had booked. We would recommend Australian 4WD to other travellers.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeToyota FJ Cruiser
Received Booked Vehicle No, I received a better vehicle
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Review collected in partnership with Australian 4WD Hire


spud.hickman

spud.hickmanMid North Coast, NSW

  • 2 reviews
  • 3 likes
  • Verified customer

Great time again out of Darwin

published
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
2 comments
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire
spud.hickman
spud.hickman

You never know what might happen, thanks again.


Page 1 of 10

Questions & Answers

Emlen

Emlenasked

I am a bit concerned about having to pay 2500 dollars on pick up for the vehicle. Does anyone know if this is a common practice and any tips to ensuring that we get this money back?

2 answers
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Hello Emlen,

Thank you for your question.
If you are referring to the security bond, all off-road hire companies require a bond to be held whilst the vehicle is on hire.
As you would understand any one who hires wants their vehicle (which are sometimes in excess of $70k-$80k) back in one piece.
There are different options for the amount to be paid as a bond, depending on the level of liability you wish to take on.
If you refer to our terms and conditions it provides the full breakdown of the options available and the different costs.
Thank you, we look forward to doing business with you.

David B
David B

I would be concerned too......google Australian 4WD Hire and the ACCC.


Paul

Paulasked

Has anyone challenged their legal right to issue fines to customers for things like driving at night, or "speeding" ?

5 answers
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Hello Paul,

I think you are a bit mistaken, as we do not issue fines to customers for speeding or night driving.

As an off-road 4WD supplier, that allows customers to travel to highly remote areas Australia wide, we do have certain conditions surrounding the use of the vehicle.

Breaching these conditions will cause excessive wear and tear to the vehicle and will put customers at high risk of serious damage and injury, therefore breaching these conditions may incur additional charges to hire.

Our terms and conditions have been drafted by top, corporate legal specialists, in accordance with Australian Consumer Law(ACL), local and traffic laws, as well as all Australian Consumer Protection Regulations.

Our T&C's are regularly reviewed to ensure consistent, unwavering compliance so that we can ensure we are always providing the most fair service to our customers, and preserving the genuine interests of our business.

Faith
Faith

Hi Paul.
They cannot (and are not) issuing fines per se, as they are not a prescribed person under the Road Safety/Transport Act of the relevant state or territory. It appears however that they are attempting to use contractual law.

On checking the ACCC's 'Unfair Contract Terms' guide, it says in part;

'However, even if a contract contains terms that favour the consumer, such favourable terms may not counterbalance an unfair term if the consumer is unaware of them. Examples include implied terms, or terms hidden in fine print, in a schedule or in another document, or written in legalese. This may result in an information imbalance in favour of the business.'

'In considering the contract as a whole, a court will often need to balance the legitimate commercial interests of the business against the detriment the term would cause to a consumer if it were enforced.'

I have not read their terms and conditions as I have no interest in hiring a 4wd however if the fine print does in fact state that insurance does not cover 'wear and tear' (as such) on a vehicle which has been primarily designed to be used off road and for extended periods and is advertised in that way, there may be a case to answer.

It appears to me that for the company to obtain full comprehensive insurance on these vehicles for use as advertised, it would be extremely costly, so maybe they are supplementing the cost by putting these clauses in their contract. This may not be morally or ethically correct, but may be legally correct...... we'll just have to wait and see.

It will be very interesting to see what the ACCC and the Courts decide and whether a precedent is set.

Rainworth
Rainworth

Paul thank god for Tim Nicholls MP, Clayfield who highlighted the sneaky tricks this Company is getting up to. He was quoted again today in an article by the Gold Coast Bulletin apparently there are more than 70 people caught up in this. A4WD have used tracking software developed for car thefts in South Africa (CTrack) to claim it is accurate enough to know the speed a car is travelling. It would never hold up in a court of law. Given that the company fines between $500 and $5000 for speeding (claiming it is wear and tear charge under their contract) it is in fact a penalty as there is no connection between the charge and the wear and tear claimed. But who is going to fight it? It costs up to $20k just to get to court. It would need someone with deep pockets who wants to waste their money on challenging them. Remember they have your money already. It is futile trying to take them on. That should be the job of the ACCC to protect Consumers - but they are doing nothing. Have a look at the Europcar Case and make up your own mind.


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