Australian 4WD Hire

Update:
We tried to reach the company via the old website and phone number which seem not to exist anymore. Thanks to this website here I got I. Contact with another actual customer and got the new website.
Today I got my bond back in our account.
Will have an eye on my credit card if there are any further charges and update my experience here.

We paid a security bond of 1.500 $. 4WDHire has not paid the money back yet. Expect the money as soon as possible, otherwise we will take all possible legal actions.

They sold business as we were on our vacation. As we returned the car we've been assured, everything was well. After a few days I wrote them a friendly reminder but they just sent me over to the liquidator, telling me they are "a whole new company".
Phoenixing failed, as they completely disappeared. Their website has been taken off and all their email addresses aren't reachable anymore.

Company had been sold while we were on our trip. When we returned the vehicle we didn’t receive the $5000 bond back as we were told it is with the old owner who have called bankruptcy???
Not to mention that the vehicle Was faulty and died on us in the middle of Australia !!
Water leaking from the windscreen, bold tyres, 4WD not engaging, engine light on, doors not closing properly, EBC not working etc.
Horrible customer service
Don’t come near this company it’s a rip off !!!

Had hired a RTT 4Wd for a once in a lifetime trip to Australia with my son. Dec 27th to Jan.8th. On top of obvious issues with the truck with almost 300,000km on it, tent poles missing, leaky water jugs or moldy mattress which I could overlook as a seasoned camper.. I'm now facing at the terrible fact that they took my bond money knowing full well they would never return it. I had to provide this bond on Dec 16th 2018 and they filled for bankruptcy on Dec 19th. I hope that all people stuck in the same situation get together and do a class action against this company. This is criminal and unbelievably sad ending of our trip...

We hired a vehicle and were accused of damaging the it. Money was retained from our bond and never returned.
We took our case to Court and were awarded over $5000 in August 2019. For the past 5 months we have been in discussion with the Company who gave assurances that they would pay. The final date for payment was to be 23rd Dec. This was the date they went into Liquidation.
As with all the other reviews, we were lied to. These people have no ethics or morals. They continue to trade with supposedly "new owners"
It is unbelievable that so many people have had their bonds stolen , even more so when you consider Australian 4WD Hire were being investigated by the ACCC during 2019.

I hired a 4wd from my holidays around Brisbane last two weeks of December 2019. Everything seemed to be ok. Gave the car back on time And in perfect conditions.
today 16th of January I am still waiting for my security bond. And it’s been so difficult to contact them to arrange my payment back.
So disappointed and annoyed

Returned car, company said they woudl refund bond in 7 days. Since received a letter saying company has been sold and cannot refund bond. But seems to be trading business as usual. Scam company, don't use them.

They took our bond money and are now in liquidation. absolute thieves! Equipment was crap. car needed mechanical work. Do not use them. you will lose your money. now dealing with liquidator as company won’t return phone calls.

Hired one of their cars over the 2019 Xmas break and returned the car with the inspector having no issues with the car. The company is now "sold to another company and is under liquidation", and says we won't get our $5,000 security bond back. The bond costs more than the car rental!

Now when you contact them they tell you that they don't have the money and they're now a new separate entity, yet still trading "business as per usual". They will ask for the same security bond, and chances are you won't get it back either. Don't fall for this scam!

Still waiting on a security bond return after 2 weeks!! Car returned and inspected & signed for.
Notified finally that all existing paid funds are now with the liquidators!!
BEWARE this business has just gone bust!!!

Roundtrip all Australia 25000km without any problem.
The car was very cooperative, and each time i had to contact the company, i received immediate answer. Bond back very quickly.
2 times 10000 km servicing with 4WD garages, efficient.

I hired a short wheel base Jeep from Australian 4WD on Barter Card for 13 days.
I picked it up from their Opposite Lock branch at Rothwell.
Tony who was the staff member was most helpful both on pick up and drop off.
The car itself was clean and except for a bulb needed for a front left indicator could not be faulted.
A very good stereo as well was really appreciated and if need Bluetooth just go to the website Uconnect for connection instructions.
Would I hire again. Yes for sure.
Maybe a long wheel base next time as i am getting older ha ha. A bit more comfortable but purely a thought not an absolute need.
Thanks Australian 4wd.
Pete Johnson @ Bali Villa 4u.

Just returned from six days on Fraser Island with a hire 4WD from Australian 4WD Hire. The customer service was excellent and the vehicle provided (a late model Toyota Hilux) was incredible. It made the trip much more enjoyable having a vehicle you could rely on. The camping and 4WD gear provided with the hire was great, especially the fridge! Pick up and drop off was super easy. I would highly recommend using Australian 4WD Hire.

We used these guys back in Jan this year to use at Fraser Island and they were just what we were looking for. Their customer service was exceptional they treat you like family and we would definitely use these guys again and highly recommend. Thanks guys for helping our holiday one to remember! Regards Clint and Jess 2019