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Australian 4WD Hire
- Verified customer
4WD 25000km
Roundtrip all Australia 25000km without any problem.
The car was very cooperative, and each time i had to contact the company, i received immediate answer. Bond back very quickly.
2 times 10000 km servicing with 4WD garages, efficient.
1 comment
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Review collected in partnership with Australian 4WD Hire
summer_creekSouth East Queensland, QLD
- Verified customer
Super comfortable car, great company. Strongly recommend!
We have hired Toyota Land Cruiser from 4WD Australia Hire for 19 days trip ex Melbourne. The booking was made few months before trip started, deposit paid. List of location we planed to visit was provided few weeks before departure what give us plenty of time to design itinerary. There were no issue to get permission to visit each place. Contact with them and car collection was very professional and prompt. Appointment for collection was scheduled for specific time, so there was no waiting or delays. Car was checked precisely and instruction ho...Read more
w to use the car and equipment was given in a clear and an understandable way. The car itself was perfect. A big plus was a driving comfort on stony, rocky, sandy and consolidated surface. Easy to drive (especially for womens), we drove with the pleasure, we just loved it. Rooftop tent amazing and suitable almost for each type of environment. Takes about 5 minutes to set i tup, plenty of room inside, comfortable, can fit easily 3 girls. Basic equipment provided (large fridge, chairs, table, stove, light). USB, extra car charger slot and power socket was very useful, especially if you have cameras and other electronics to be charge. We have drop the car in Sydney. On the return, again professional check out (make sure you give a car good wash), took us about 10 minutes with no doubts. There is nothing to complaint about. The only thing company could consider is providing cutlery and cooking gadgets but this is only suggestion. It is worth mentioning about competitive pricing. I will definitely book through them again. Strongly recommend.1 comment
Brand Manager A.Australian 4WD Hire
Thank you so much for your feedback, we are extremely pleased to hear that you enjoyed your hire and that the vehicle and equipment were well suited to your needs. We sincerely hope to see you back again soon for another 4WD adventure!
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Review collected in partnership with Australian 4WD Hire
- Verified customer
Australian 4WD Hire! Why Not? I Did and Very Very Happy!
I hired a short wheel base Jeep from Australian 4WD on Barter Card for 13 days.
I picked it up from their Opposite Lock branch at Rothwell.
Tony who was the staff member was most helpful both on pick up and drop off.
The car itself was clean and except for a bulb needed for a front left indicator could not be faulted.
A very good stereo as well was really appreciated and if need Bluetooth just go to the website Uconnect for connection instructions.
Would I hire again. Yes for sure.
Maybe a long wheel base next time as i am getting older ha ha. A bit more comfortable but purely a thought not an absolute need.
Thanks Australian 4wd.
Pete Johnson @ Bali Villa 4u.
1 comment
Brand Manager A.Australian 4WD Hire
Thank you very much Pete, we really appreciate your feedback and its great to hear you have enjoyed your trip. We are pleased to hear Tony was able to assist you on pick-up and return and we sincerely... Read more
hope to see you back again soon for another 4WD adventure!Similar opinion? Write a review on ProductReview.com.au!
- Verified customer
Best Customer Service in Australia!
I recently completed a solo 4 month tour of Australia, driving a rented 4WD and pulling a camper trailer. In the process I interacted with a variety of businesses, from mechanics to camper sales and repair people to insurance companies and camping stores galore. Of them all, Australian 4 WD HIre was the most ethical and fair and offered the best customer service. The contract businesses where I pick-uped and drop-offed the vehicle were efficient and happy to help with whatever I needed. I interacted primarily with the main office and the staff...Read more
was consistently friendly and professional. They made the rental process easy from beginning to end. The Toyota Hilux I used was nearly new and in great condition. Any issues or concerns I had were addressed immediately and a regular tuneup was done when needed. I liked the Hilux so much that when I went to Tasmania for a month they held it for me, losing the rental income they could have gotten during that time. Unfortunately, I had a small accident during my last month of renting the Hilux, causing some minor cosmetic damage. The company would have been within their rights to completely replace or repaint the damaged door panel. Instead they found someone who could repair and repaint just the ding, saving me hundreds of dollars in repair costs. They had the repair completed within 2 weeks and returned the rest of my bond as soon as repairs were done. Based on my month of renting from them I highly recommend Australian 4 WD HIre!1 comment
Brand Manager A.Australian 4WD Hire
Thank you so much Loryn! It was an absolute pleasure hiring our vehicle to you over the course of your 4 month trip around Australia. Your cooperation and patience made things like mid-hire servicing ... Read more
a breeze. It is wonderful to hear that you were happy with the whole process from beginning to end and we can only hope that you choose to visit again in the not so distant future. Should this happen we look forward to assisting on your next 4WD adventure. All the best from the entire Aus 4WD Team!Similar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Australian 4WD Hire
- Verified customer
Excellent
Just returned from six days on Fraser Island with a hire 4WD from Australian 4WD Hire. The customer service was excellent and the vehicle provided (a late model Toyota Hilux) was incredible. It made the trip much more enjoyable having a vehicle you could rely on. The camping and 4WD gear provided with the hire was great, especially the fridge! Pick up and drop off was super easy. I would highly recommend using Australian 4WD Hire.
1 comment
Brand Manager A.Australian 4WD Hire
Hello Michael,
Thank you so much for your feedback, we are extremely pleased to hear that you enjoyed your hire and that the vehicle and equipment were well suited to your needs. We sincerely hope to see you back again soon for another 4WD adventure!
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Review collected in partnership with Australian 4WD Hire
JessPerth, WA
- Verified customer
Perfect I would highly recommend!! :)
We used these guys back in Jan this year to use at Fraser Island and they were just what we were looking for. Their customer service was exceptional they treat you like family and we would definitely use these guys again and highly recommend. Thanks guys for helping our holiday one to remember! Regards Clint and Jess 2019
1 comment
Brand Manager A.Australian 4WD Hire
Thank you Jess! We are very glad that you enjoyed your hire and that our staff provided quality service, this is certainly our aim with all customers. We sincerely hope to see you back again for another 4WD adventure!
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- Verified customer
Great multiple experiences with Australian 4wd
I've used twice in the past 18 months for trips in central Australia and out of Darwin and been very happy with pre-organising side to the pick ups and returns.
1 comment
Brand Manager A.Australian 4WD Hire
Hello Chris,
Thank you for your valued business and support, we are pleased you have enjoyed another hire with us and look forward to assisting on your next 4WD adventure!
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Review collected in partnership with Australian 4WD Hire
JulieSydney, NSW
- 2 reviews
- 3 likes
- Verified customer
Avoid
We were hurried out the door on pick-up and not given the chance to check our gear - the woman who served us said we didn't have to as "she'd packed it for us". When we later gave the feedback that the gear was dirty and parts were missing from our ground tent (which was therefore unusable), we were quoted parts of the huge contract that state it's basically our fault. We also had tire issues almost immediately. Again, if you call to ask for assistance they will quote the contract at you rather than be helpful and understanding. We were also ch...Read more
arged almost $500 for a 10-minute repair done at the agency. Once again, when questioned, lots of contract quoting and claims that repair costs are entirely out of their control. There are lots of excellent companies out there. These guys have a lot to learn about customer service. You get to know a company when things don't go right and this is a company you DO NOT want to know. Don't use them.4 comments
Brand Manager A.Australian 4WD Hire
How good is this!
Thank you for providing us with your valuable review and giving us the opportunity to provide the truth about the events that occurred.
Firstly - you caused significant damage to th... Read more
Thank you for responding.
Our case aside, I'd simply encourage potential clients to have a read of these articles and decide for themselves:
https://www.abc.net.au/news/2018-12-08/australian-4wd-hire-company-admits-customer-did-nothing-wrong/10387630... Read more
Brand Manager A.Australian 4WD Hire
Yes Julie all because of people of great integrity like you!
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4.1- Verified customer
Third time using and will return again and again
We rented the RT FJ cruiser for 17 nights ex Darwin. The initial booking was great as we got given lots of options out of Cairns or Darwin and could book flights to match availability.
We had a little hiccup with the payment of the deposit as the name on the sending account was different to the booking and it was from overseas, but we were always assured that it was in hand and was sorted. The security deposit was returned very promptly.
The collection and orientation was very professional, everything was checked to be working and we felt we ...Read more
1 comment
Brand Manager A.Australian 4WD Hire
Thank you Peter, we sincerely appreciate you taking the time to leave a thorough and detailed review of your hire. We are very pleased that you enjoyed your trip and that the minor hiccups along the w... Read more
ay were handled efficiently and did not negatively impact your trip. We greatly appreciate your continued business and look forward to assisting you on more 4WD adventures in the future.Similar opinion? Write a review on ProductReview.com.au!
Felice P.Greater Melbourne (Metropolitan), VIC
- Verified customer
From start to finish: Perfect.
Picked up a Jeep in Broome and dropped it off a week later in Darwin. From booking, pickup & drop off not one issue. All questions answered - and I had a lot! The car was clean and in great condition. Customer service from the booking process to bond return was quick and effective. The people I spoke to were always polite and friendly. Bond returned quickly. I will definitely book through this company again. THANK YOU
1 comment
Brand Manager A.Australian 4WD Hire
Thank you Felice! It is wonderful to hear that you enjoyed your trip and that our staff were able to assist you with your questions, we sincerely appreciate your business and support and look forward to assisting your next 4WD adventure!
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Review collected in partnership with Australian 4WD Hire
RichardMGreater Melbourne (Metropolitan), VIC
- Verified customer
Great vehicle, great customer service
We had a 4WD from Australian 4wd Hire for 15 days late Aug - early September and drove down from Darwin to Melbourne via Lawn Hill NP and the Gulf of Carpentaria. The vehicle we had was in excellent condition and performed really well on the trip.
Communication with the company was first rate - always a response to our queries via email within an hour and the security bond was also returned promptly (within a couple of days) after return of the vehicle.
We would have no hesitation in recommending Australian 4wd hire to other travellers - their customer service was outstanding.
1 comment
Brand Manager A.Australian 4WD Hire
Hello Richard, Thank you very much for your kind review. We are very pleased that you enjoyed your hire with us and that you would recommend our business. We sincerely appreciate your business and sup... Read more
port and look forward to assisting on your next 4WD adventure!Similar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Australian 4WD Hire
LisaGreater Melbourne (Outer), VIC
- 2 reviews
- 2 likes
- Verified customer
Fantastic service for an amazing experience
We hired the FJ Cruiser for 10 days, picked up from Darwin, drove up to Wiligi Outstation in West Arnhemland, through to Mataranka, Daly River, Dundee and back to Darwin - we could not fault the car, all equipment was provided and was of good quality. Our bond was refunded very promptly, and we would highly recommend Australian 4wd Hire. Their service and response time to all enquires was fantastic.
1 comment
Brand Manager A.Australian 4WD Hire
Thank you very much for your review Lisa. It is great to hear that you enjoyed your trip and that the vehicle and equipment were well suited to your needs. We certainly appreciate your business and su... Read more
pport and look forward to assisting on your next 4WD adventureSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Australian 4WD Hire
- Verified customer
Easy going, great customer service
We hired a 4wd from Australian 4wd Hire for 30 days in the summer of 2019. Driving from Darwin to Kakadu, then via Sawannah Way to Cairns and down to Sydney.
We had a lot of questions, but their customer service handled all questions very fast.
The car was very well maintained, and the rooftop tent are super easy to set up and take down. Camping chairs, table, stove and fridge witch are complementary are also well maintained.
Despite some quite negative reviews on the internet we decided to book anyway. REED THE TERMS AND CONDITIONS and stick ...Read more
1 comment
Brand Manager A.Australian 4WD Hire
Thank you very much for your review Morten. We are pleased that you enjoyed your trip and that the vehicle and equipment were well suited to your needs. We certainly look forward to assisting on your next 4WD adventure!
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Review collected in partnership with Australian 4WD Hire
MPD
- 2 reviews
- 3 likes
- Verified customer
A well-maintained and comfortable 4WD for our travels
The online service team were very helpful and prompt in answering my questions. The payment of fees and bonds was streamlined, and the return of the bond was very quick (not all companies do this!). We received the exact vehicle we requested. There was one item missing and they refunded the amount at the ned of our booking without debate. We drove from Broome to Cape Leveque and back in complete comfort and safety.
1 comment
Brand Manager A.Australian 4WD Hire
Thank you very much for your review. It is great to hear that you enjoyed your trip and that the vehicle and equipment were well suited to your needs. We certainly appreciate your business and look forward to assisting on your next 4WD adventure!
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Review collected in partnership with Australian 4WD Hire
- Verified customer
Very Good vehicle and service
This was the first time we used Australian 4WD however not the first time we have explored the Kimberleys
The advice , administrative contact were all top class and the vehicle was solid, very well equipped and we experienced absolutely no problems with it during the 10 day trip ( not even tyre problems )
The return of the vehicle was very efficient and the final account was calculated and returned immediately
Recommended
1 comment
Brand Manager A.Australian 4WD Hire
Hello Christopher, Thank you very much for your review . It is great to hear that you enjoyed your trip and that the vehicle and equipment were well suited to your needs. We certainly appreciate your ... Read more
business and support, as well as your recommendation. We look forward to assisting on your next 4WD adventure!Similar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Australian 4WD Hire
- Verified customer
Good Experience
We are from the UK. We had read quite negative comments about Australian 4WD which did make us hesitate we must admit, and their T & C’s are quite intimidating, but we hired from them in 2016 to do the Gibb River Road, and then recently (June/July 2019) to do the Savannah Way across the Top End. (Darwin, Daly Waters, Borroloola, Hells Gate Roadhouse, Burketown, Karumba, Forsayth, Port Douglas, Cape Tribulation, Mission Beach and finally Cairns). Both times we have had absolutely no problem, the vehicles have been tough and entirely suitable fo...Read more
r the (sometimes) rough terrain and the staff very helpful, especially this time when we had to do an international bank transfer for the bonds. Although we have travelled quite a bit over the world we had never done that before, and the help from them made it much easier. Although we didn’t use the camping equipment (we stayed in accommodation all the way) it was all there if we needed it, and the quotation to us both times left no doubt what we would get supplied with and all the details we needed. We found the pick up and drop off agencies (Darwin and Cairns) to be an improvement on 2016 (the Darwin agency different from 2016), the pick up agency was very efficient in explaining all about the vehicle, except they wouldn’t, or couldn’t, explain how to get the vehicle into 4WD mode if we needed it, (the agency in 2016 did), and as there is no manual (although there is a way round this, which they did explain.) We had to pay $10,000 bond ($5000 standard +$5000 remote access bond for where we were going) this money was returned within a few days after drop-off with no problems. We stuck rigidly to the T & C's to make sure there were no problems. Other than no manual, the only other small problem we encountered was the lack of any sort of plate to put under the jack should we have needed it (we didn't!). The footprint of the jack supplied is quite small and we were concerned if we had to jack up on soft material that the jack would sink. In 2016 we 'obtained' a house brick after realising there may be a problem, which wasn't ideal, but all we could get at the time, this time we brought a 300 x 300 x5 mm steel plate with us from the UK !! 4WD have said they may consider something like this in the future.1 comment
Brand Manager A.Australian 4WD Hire
Thank you very much Robin for your detailed review. We sincerely appreciate your continued business and have taken your suggestions regarding improvements on board. We certainly hope to see you again in the not so distant future! Take Care!
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Review collected in partnership with Australian 4WD Hire
- Verified customer
I highly recommend this company
We rented a Land Cruiser from Australian 4WD to drive from Broome to Darwin, including the Gibb River Road, and couldn’t have been happier. The vehicle was in great condition, had all the necessary equipment (including a compressor to adjust tire inflation), and was properly ruggedized for rough roads. The company's customer service and communication were also excellent. You can trust this company and the vehicle you rent from them. Highly recommend.
1 comment
Brand Manager A.Australian 4WD Hire
Thank you very much for your review Susan. It is great to hear that you enjoyed your trip and that the vehicle and equipment were well suited to your needs. We certainly appreciate your recommendation... Read more
and look forward to assisting on your next 4WD adventure!Similar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Australian 4WD Hire
- Verified customer
EXCELLENT SERVICE with attention to detail.
Australian 4WD Hire was very helpful in providing the right vehicle for our recent trip from the rugged KImberleys across on the Gibb River Road to Kakadu.
All financial transactions were dealt with in a professional manner and our bond was refunded promptly.
The robust and well fitted out Toyota Prado we hired was an ideal vehicle for us, particularly as it was fitted with tough commercial tyres that did not let us down, when other vehicles had no end of tyre problems.
1 comment
Brand Manager A.Australian 4WD Hire
Thank you very much for your review Richard. It is great to hear that you enjoyed your trip and that the vehicle and equipment were well suited to your needs. We certainly appreciate your business and... Read more
support and look forward to assisting on your next 4WD adventure!Similar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Australian 4WD Hire
- Verified customer
Australian 4WD Hire - the GRR and Mitchell Falls
This was the second time we have hired a 4WD from Australian 4WD Hire. The first time was to do Cape York and this time we explored the Kimberley via the Gibb and Kalumburu Rd to Mitchell Falls. The 4WD was collected from Broome with no problems. We had a thorough briefing and we had plenty of time to look the vehicle over. The complimentary camping equipment suited our needs and it was evident that some of the equipment was brand new. The Hilux was near new also and very comfortable. Our bond was returned promptly. Once again our experience with Aus 4WD Hire was seamless and we are already planning our next adventure!
1 comment
Brand Manager A.Australian 4WD Hire
Thank you Andrew, we are very pleased to hear that you enjoyed your hire and that the vehicle and equipment were well suited to your needs. It is also a great that our staff were helpful and were able... Read more
to answer all of your questions. We look forward to assisting you on your next 4WD adventure.Similar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Australian 4WD Hire
Jen D.Sydney, NSW
- Verified customer
Outstanding service
Hi Vit
I would like to thankyou for all your help in getting our Toyota Hilux shocks repaired with minimum disruption to our holiday,this is our 2nd time renting from you and would have no hesitation using you for later trips,thanks again for a fantastic holiday.
Barry & Jen Davis
1 comment
Brand Manager A.Australian 4WD Hire
Hello Barry and Jen, Thank you both very much for valued business, it has been a pleasure hiring to you on both occasions.
We sincerely appreciate your cooperation on your recent hire as it certainly... Read more
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Questions & Answers
Emlenasked
I am a bit concerned about having to pay 2500 dollars on pick up for the vehicle. Does anyone know if this is a common practice and any tips to ensuring that we get this money back?
2 answers
Brand Manager A.Australian 4WD Hire
Hello Emlen,
Thank you for your question.
If you are referring to the security bond, all off-road hire companies require a bond to be held whilst the vehicle is on hire.
As you would understand any one who hires wants their vehicle (which are sometimes in excess of $70k-$80k) back in one piece.
There are different options for the amount to be paid as a bond, depending on the level of liability you wish to take on.
If you refer to our terms and conditions it provides the full breakdown of the options available and the different costs.
Thank you, we look forward to doing business with you.
I would be concerned too......google Australian 4WD Hire and the ACCC.
Paulasked
Has anyone challenged their legal right to issue fines to customers for things like driving at night, or "speeding" ?
5 answers
Brand Manager A.Australian 4WD Hire
Hello Paul,
I think you are a bit mistaken, as we do not issue fines to customers for speeding or night driving.
As an off-road 4WD supplier, that allows customers to travel to highly remote areas Australia wide, we do have certain conditions surrounding the use of the vehicle.
Breaching these conditions will cause excessive wear and tear to the vehicle and will put customers at high risk of serious damage and injury, therefore breaching these conditions may incur additional charges to hire.
Our terms and conditions have been drafted by top, corporate legal specialists, in accordance with Australian Consumer Law(ACL), local and traffic laws, as well as all Australian Consumer Protection Regulations.
Our T&C's are regularly reviewed to ensure consistent, unwavering compliance so that we can ensure we are always providing the most fair service to our customers, and preserving the genuine interests of our business.
Hi Paul.
They cannot (and are not) issuing fines per se, as they are not a prescribed person under the Road Safety/Transport Act of the relevant state or territory. It appears however that they are attempting to use contractual law.
On checking the ACCC's 'Unfair Contract Terms' guide, it says in part;
'However, even if a contract contains terms that favour the consumer, such favourable terms may not counterbalance an unfair term if the consumer is unaware of them. Examples include implied terms, or terms hidden in fine print, in a schedule or in another document, or written in legalese. This may result in an information imbalance in favour of the business.'
'In considering the contract as a whole, a court will often need to balance the legitimate commercial interests of the business against the detriment the term would cause to a consumer if it were enforced.'
I have not read their terms and conditions as I have no interest in hiring a 4wd however if the fine print does in fact state that insurance does not cover 'wear and tear' (as such) on a vehicle which has been primarily designed to be used off road and for extended periods and is advertised in that way, there may be a case to answer.
It appears to me that for the company to obtain full comprehensive insurance on these vehicles for use as advertised, it would be extremely costly, so maybe they are supplementing the cost by putting these clauses in their contract. This may not be morally or ethically correct, but may be legally correct...... we'll just have to wait and see.
It will be very interesting to see what the ACCC and the Courts decide and whether a precedent is set.
Paul thank god for Tim Nicholls MP, Clayfield who highlighted the sneaky tricks this Company is getting up to. He was quoted again today in an article by the Gold Coast Bulletin apparently there are more than 70 people caught up in this. A4WD have used tracking software developed for car thefts in South Africa (CTrack) to claim it is accurate enough to know the speed a car is travelling. It would never hold up in a court of law. Given that the company fines between $500 and $5000 for speeding (claiming it is wear and tear charge under their contract) it is in fact a penalty as there is no connection between the charge and the wear and tear claimed. But who is going to fight it? It costs up to $20k just to get to court. It would need someone with deep pockets who wants to waste their money on challenging them. Remember they have your money already. It is futile trying to take them on. That should be the job of the ACCC to protect Consumers - but they are doing nothing. Have a look at the Europcar Case and make up your own mind.
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Brand Manager A.Australian 4WD Hire
Hello Gerard,
Thank you for your valued business and support, we are pleased you have enjoyed your hire with us and we look forward to assisting on your next 4WD adventure!