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Australian 4WD Hire

Australian 4WD Hire

4.2 from 205 reviews

Reviews

(146)
(23)
(4)
(2)
(30)
  • Booking Process
    4.6 (64)
  • Received Booked Vehicle
    • Yes (55)
    • No, I received a better vehicle (9)
    • No, I received a worse vehicle (4)
  • Vehicle Condition
    4.5 (66)
  • Incentivised Review Yes (5%) · No (95%)
  • Transparency
    4.2 (46)
  • Customer Service
    4.4 (68)
  • Value for Money
    4.3 (66)

  • Verified customer

Do Not Hire Any Vehicle From This Company

published

I hired a 4wd from my holidays around Brisbane last two weeks of December 2019. Everything seemed to be ok. Gave the car back on time And in perfect conditions.
today 16th of January I am still waiting for my security bond. And it’s been so difficult to contact them to arrange my payment back.
So disappointed and annoyed

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers

Conor O.

Conor O.Greater Melbourne (Metropolitan), VIC

  • Verified customer

$5k security has gone missing, this company is a scam.

published
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeToyota HiLux
Received Booked Vehicle Yes
See all answers
  • Verified customer

Gone into liquidation and will not refund $5k bond

published

Returned car, company said they woudl refund bond in 7 days. Since received a letter saying company has been sold and cannot refund bond. But seems to be trading business as usual. Scam company, don't use them.

Value for Money
Transparency
Customer Service
Carly Boundy

Carly BoundyMurray Region, NSW

  • Verified customer

Do not on your life use this company!!

published

They took our bond money and are now in liquidation. absolute thieves! Equipment was crap. car needed mechanical work. Do not use them. you will lose your money. now dealing with liquidator as company won’t return phone calls.

Vehicle TypeToyota LandCruiser 200
Received Booked Vehicle No, I received a worse vehicle

  • Verified customer

Con Artists

published

Hired one of their cars over the 2019 Xmas break and returned the car with the inspector having no issues with the car. The company is now "sold to another company and is under liquidation", and says we won't get our $5,000 security bond back. The bond costs more than the car rental!

Now when you contact them they tell you that they don't have the money and they're now a new separate entity, yet still trading "business as per usual". They will ask for the same security bond, and chances are you won't get it back either. Don't fall for this scam!

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a worse vehicle
See all answers

Disgruntled Customer

Disgruntled CustomerSouth East Queensland, QLD

  • Verified customer

Would Not Recommend

published
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeToyota Prado
Received Booked Vehicle Yes
See all answers

  • Verified customer

Avoid At Any Cost !!!

published
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers

  • Verified customer

Appalling service

published

Still waiting on a security bond return after 2 weeks!! Car returned and inspected & signed for.
Notified finally that all existing paid funds are now with the liquidators!!
BEWARE this business has just gone bust!!!

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
  • Verified customer

4WD 25000km

published

Roundtrip all Australia 25000km without any problem.
The car was very cooperative, and each time i had to contact the company, i received immediate answer. Bond back very quickly.
2 times 10000 km servicing with 4WD garages, efficient.

Value for Money
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeToyota Prado
Received Booked Vehicle Yes
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Hello Gerard,
Thank you for your valued business and support, we are pleased you have enjoyed your hire with us and we look forward to assisting on your next 4WD adventure!

Review collected in partnership with Australian 4WD Hire

summer_creek

summer_creekSouth East Queensland, QLD

  • Verified customer

Super comfortable car, great company. Strongly recommend!

published
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeToyota Prado
Received Booked Vehicle Yes
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Thank you so much for your feedback, we are extremely pleased to hear that you enjoyed your hire and that the vehicle and equipment were well suited to your needs. We sincerely hope to see you back again soon for another 4WD adventure!

Review collected in partnership with Australian 4WD Hire


  • Verified customer

Australian 4WD Hire! Why Not? I Did and Very Very Happy!

published

I hired a short wheel base Jeep from Australian 4WD on Barter Card for 13 days.
I picked it up from their Opposite Lock branch at Rothwell.
Tony who was the staff member was most helpful both on pick up and drop off.
The car itself was clean and except for a bulb needed for a front left indicator could not be faulted.
A very good stereo as well was really appreciated and if need Bluetooth just go to the website Uconnect for connection instructions.
Would I hire again. Yes for sure.
Maybe a long wheel base next time as i am getting older ha ha. A bit more comfortable but purely a thought not an absolute need.
Thanks Australian 4wd.
Pete Johnson @ Bali Villa 4u.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeJeep Wrangler
Received Booked Vehicle Yes
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

  • Verified customer

Best Customer Service in Australia!

published
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a better vehicle
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Review collected in partnership with Australian 4WD Hire


  • Verified customer

Excellent

published

Just returned from six days on Fraser Island with a hire 4WD from Australian 4WD Hire. The customer service was excellent and the vehicle provided (a late model Toyota Hilux) was incredible. It made the trip much more enjoyable having a vehicle you could rely on. The camping and 4WD gear provided with the hire was great, especially the fridge! Pick up and drop off was super easy. I would highly recommend using Australian 4WD Hire.

Booking Process
Vehicle Condition
Received Booked Vehicle Yes
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Hello Michael,
Thank you so much for your feedback, we are extremely pleased to hear that you enjoyed your hire and that the vehicle and equipment were well suited to your needs. We sincerely hope to see you back again soon for another 4WD adventure!

Review collected in partnership with Australian 4WD Hire


Jess

JessPerth, WA

  • Verified customer

Perfect I would highly recommend!! :)

published

We used these guys back in Jan this year to use at Fraser Island and they were just what we were looking for. Their customer service was exceptional they treat you like family and we would definitely use these guys again and highly recommend. Thanks guys for helping our holiday one to remember! Regards Clint and Jess 2019

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Thank you Jess! We are very glad that you enjoyed your hire and that our staff provided quality service, this is certainly our aim with all customers. We sincerely hope to see you back again for another 4WD adventure!

  • Verified customer

Great multiple experiences with Australian 4wd

published

I've used twice in the past 18 months for trips in central Australia and out of Darwin and been very happy with pre-organising side to the pick ups and returns.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeToyota Prado
Received Booked Vehicle Yes
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Hello Chris,
Thank you for your valued business and support, we are pleased you have enjoyed another hire with us and look forward to assisting on your next 4WD adventure!

Review collected in partnership with Australian 4WD Hire

Julie

JulieSydney, NSW

  • 2 reviews
  • Verified customer

Avoid

published
Transparency
Customer Service
4 comments
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire
Julie
Julie
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Yes Julie all because of people of great integrity like you!


  • Verified customer

Third time using and will return again and again

published
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Felice P.

Felice P.Greater Melbourne (Metropolitan), VIC

  • Verified customer

From start to finish: Perfect.

published

Picked up a Jeep in Broome and dropped it off a week later in Darwin. From booking, pickup & drop off not one issue. All questions answered - and I had a lot! The car was clean and in great condition. Customer service from the booking process to bond return was quick and effective. The people I spoke to were always polite and friendly. Bond returned quickly. I will definitely book through this company again. THANK YOU

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Thank you Felice! It is wonderful to hear that you enjoyed your trip and that our staff were able to assist you with your questions, we sincerely appreciate your business and support and look forward to assisting your next 4WD adventure!

Review collected in partnership with Australian 4WD Hire


RichardM

RichardMGreater Melbourne (Metropolitan), VIC

  • Verified customer

Great vehicle, great customer service

published

We had a 4WD from Australian 4wd Hire for 15 days late Aug - early September and drove down from Darwin to Melbourne via Lawn Hill NP and the Gulf of Carpentaria. The vehicle we had was in excellent condition and performed really well on the trip.

Communication with the company was first rate - always a response to our queries via email within an hour and the security bond was also returned promptly (within a couple of days) after return of the vehicle.

We would have no hesitation in recommending Australian 4wd hire to other travellers - their customer service was outstanding.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Review collected in partnership with Australian 4WD Hire


Lisa

LisaGreater Melbourne (Outer), VIC

  • 2 reviews
  • 2 likes
  • Verified customer

Fantastic service for an amazing experience

published

We hired the FJ Cruiser for 10 days, picked up from Darwin, drove up to Wiligi Outstation in West Arnhemland, through to Mataranka, Daly River, Dundee and back to Darwin - we could not fault the car, all equipment was provided and was of good quality. Our bond was refunded very promptly, and we would highly recommend Australian 4wd Hire. Their service and response time to all enquires was fantastic.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Review collected in partnership with Australian 4WD Hire


Page 1 of 11

Questions & Answers

David B

David Basked

What are you doing about customers deposits that have been kept due to the liquidation filed in Dec. 2019? How has the sale of the company affected the deposits held by the business?

No answers

Emlen

Emlenasked

I am a bit concerned about having to pay 2500 dollars on pick up for the vehicle. Does anyone know if this is a common practice and any tips to ensuring that we get this money back?

2 answers
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Hello Emlen,

Thank you for your question.
If you are referring to the security bond, all off-road hire companies require a bond to be held whilst the vehicle is on hire.
As you would understand any one who hires wants their vehicle (which are sometimes in excess of $70k-$80k) back in one piece.
There are different options for the amount to be paid as a bond, depending on the level of liability you wish to take on.
If you refer to our terms and conditions it provides the full breakdown of the options available and the different costs.
Thank you, we look forward to doing business with you.

David B
David B

I would be concerned too......google Australian 4WD Hire and the ACCC.


Paul

Paulasked

Has anyone challenged their legal right to issue fines to customers for things like driving at night, or "speeding" ?

6 answers
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Hello Paul,

I think you are a bit mistaken, as we do not issue fines to customers for speeding or night driving.

As an off-road 4WD supplier, that allows customers to travel to highly remote areas Australia wide, we do have certain conditions surrounding the use of the vehicle.

Breaching these conditions will cause excessive wear and tear to the vehicle and will put customers at high risk of serious damage and injury, therefore breaching these conditions may incur additional charges to hire.

Our terms and conditions have been drafted by top, corporate legal specialists, in accordance with Australian Consumer Law(ACL), local and traffic laws, as well as all Australian Consumer Protection Regulations.

Our T&C's are regularly reviewed to ensure consistent, unwavering compliance so that we can ensure we are always providing the most fair service to our customers, and preserving the genuine interests of our business.

Faith
Faith

Hi Paul.
They cannot (and are not) issuing fines per se, as they are not a prescribed person under the Road Safety/Transport Act of the relevant state or territory. It appears however that they are attempting to use contractual law.

On checking the ACCC's 'Unfair Contract Terms' guide, it says in part;

'However, even if a contract contains terms that favour the consumer, such favourable terms may not counterbalance an unfair term if the consumer is unaware of them. Examples include implied terms, or terms hidden in fine print, in a schedule or in another document, or written in legalese. This may result in an information imbalance in favour of the business.'

'In considering the contract as a whole, a court will often need to balance the legitimate commercial interests of the business against the detriment the term would cause to a consumer if it were enforced.'

I have not read their terms and conditions as I have no interest in hiring a 4wd however if the fine print does in fact state that insurance does not cover 'wear and tear' (as such) on a vehicle which has been primarily designed to be used off road and for extended periods and is advertised in that way, there may be a case to answer.

It appears to me that for the company to obtain full comprehensive insurance on these vehicles for use as advertised, it would be extremely costly, so maybe they are supplementing the cost by putting these clauses in their contract. This may not be morally or ethically correct, but may be legally correct...... we'll just have to wait and see.

It will be very interesting to see what the ACCC and the Courts decide and whether a precedent is set.

Rainworth
Rainworth

Paul thank god for Tim Nicholls MP, Clayfield who highlighted the sneaky tricks this Company is getting up to. He was quoted again today in an article by the Gold Coast Bulletin apparently there are more than 70 people caught up in this. A4WD have used tracking software developed for car thefts in South Africa (CTrack) to claim it is accurate enough to know the speed a car is travelling. It would never hold up in a court of law. Given that the company fines between $500 and $5000 for speeding (claiming it is wear and tear charge under their contract) it is in fact a penalty as there is no connection between the charge and the wear and tear claimed. But who is going to fight it? It costs up to $20k just to get to court. It would need someone with deep pockets who wants to waste their money on challenging them. Remember they have your money already. It is futile trying to take them on. That should be the job of the ACCC to protect Consumers - but they are doing nothing. Have a look at the Europcar Case and make up your own mind.


Get an answer from our members and Australian 4WD Hire representatives

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