Great vehicle and service
We had a great trip up in the top end of NT and WA thanks to Australian 4WD. We hired a Hilux, which was brand new with very low kms, and the camping gear made for an easy and enjoyable trip. Easy process of hiring and returning thanks to Brett in Darwin, bond payment returned within 24 hours of returning the vehicle, and good value for money when you consider the cost of hiring a vehicle with the added bonus of the gear you get through Australian 4WD.
The single best 4x4 trip in the history of mankind!
Customer service was personal right from the get go, plenty of talking and email traffic. I had about 1,000 questions and all were answered promptly. Bond was handled smoothly - returned in full within 18 hours so couldn't be better there.
The vehicle was exactly what we had hoped for - a decent 4 wheel drive set up perfect for camping up in the High Plains of Victoria. Maps provided were sufficient and as we had preplanned the roads we were using we were relieved to know our insurance covered us off the beaten track like that - HEMA Maps are extensive so effectively there were no restrictions on any reasonable site we wanted to visit.
I had been told exactly which vehicle I would received a couple of weeks out (complete with photos) so no surprises there. We camped at some remote locations waking / hiking and fishing all day then returning to the best base camps you can imagine - everything we needed was there - and the roof top tent was perfect for our needs.
I would recommend this to anyone, professional service and support and modern professional equipment. The robust style seat covers and floor mats allowed us to enjoy the environment without having to be too delicate at days end.
Good service and vehicle
The service was great. Responses on billing, questions on equipment etc before pick up were prompt and helpful, vehicle was as specified and did the job for us. The only incident we had was with fridge aux battery and again help on phone for a short term fix and the long term solution was effective and friendly. Our bond was returned within 3 WD. We looked after the vehicle and Aus 4WD looked after us. I would recommend them on the basis of our experience.
You can so much more with a 4wd versus an SUV
Booking the vehicle was easy, all done on line. The bond was paid 24 hours prior to picking the car up and within 24 hours we were informed the bond was being paid back in full. We picked our car up from Darwin, the guys were very friendly and helpful. The vehicle was exactly what we expected, it ran well with no issues, which is important when you go off road. We traveled from Darwin to Broome, going off road to Emma Gorge, El Questro, Willie Creek and other places of the main road. We dropped the car off in Broome, we cleaned it at a car wash in Mavis Road that the drop off guys recommended we use.
Very Good experience
We had anunforgettable trip from Darwin to Gove. The car did what it had to do and we didn’t experience a problem. Also the gear we rented was good and working properly. I would classify the service as high. Fast answers on emails, communication about pick up and check out were clear and also the people helping us in Darwin were very friendly. We payed a bond (5.ooo AUD), but we got it back within a week after our return.
We have got a great trip!
We’ve recently rented a 4wd for our short trip to Fraser Island. Booking was quick and easy staff really friendly. We have received enough supporting information from them about our visit the island and driving conditions there. It was vital info for us because it was our first visit the island and our first ever off-road trip. We have got our Toyota Land Cruiser in perfect condition and through whole our trip had never experienced any problem with it. Bond was returned next working day from our return the car. Few words about Fraser: aboriginal legend names Fraser Island K'Gari, meaning Paradise - I can totally agree. But should mention that without proper 4WD it’s impossible to discover amazing freshwater lakes and white sand beaches. Thank you Australian 4wd hire our trip was quite easygoing and we managed to visit really spectacular places.
Perfect car, excellent service!
The company has a big choice of 4WDs. We hired already a 4WD for the second time there and it certainly won't be the last time. Each time, the cars were in perfect condition, very well maintained and absolutely reliable. And the car comes with all the camping equipment you need, also in top condition. The stuff is very friendly and helpful. The refund of the security bond was both times absolutely uncomplicated and extremely fast. We can highly recommend Australian 4WD Hire and certainly will rent a car again there. Thank you very much!
I needed a Jeep last second (first thing Monday morning, requested Sunday evening) for a photo shoot and they were able to accommodate without any issues. They were available to answer any questions I had about where to go and what the terrain would be like in the greater area. 4WD somewhere for the first time can be dangerous but these guys made me feel comfortable that the track would be manageable before I got there. “Accommodating” is a single word I would use to describe the service. All of my problems were solved easily and I appreciate that a lot! My only gripe was that it didn’t have a modern stereo so I wasn’t able to play Spotify from my phone.
Epic road trip Sydney to Darwin thanks to Australian 4WD Hire relocation!
Thanks to this company we had an affordable road trip from Sydney to Darwin in such an awesome Ute! It came with all of the key things required to drive the Australian outback. The Ute was in great condition and we felt super secure driving in what we called our 'beast'! The vehicle was exactly the one that we applied for on the relocation site which made us very happy. The picture shared on our review sums up our road trip perfectly, huge open roads to nowhere! :-)
The customer service from being accepted to getting our bond back was super efficient. They kept in constant communication and were very clear to make sure we provided what was needed so that we didn't have any issues with our booking. Both the Sydney and Darwin office locations to pick up and drop off the vehicle were perfectly located near to the cities.
We would highly recommend this company and especially for relocations! We can't wait to book our next adventure!
Great service, personal touch.
All details of the hire were clearly communicated, and any questions I had were answered quickly and in detail. The vehicle and the equipment were as described, and the staff member arranging the pick-up was personable and went through all relevant details regarding the equipment. Australian 4WD Hire gives that extra bit of freedom needed to go off the beaten track.
Great Easter Holiday
We enjoyed a great Easter weekend with our Australian 4WD Hire car. The car was clean, fully stocked with camp equipment and pickup and drop off were a breeze with a friendly local agent.
Moreton Island revisited
Depot was a bit far away for us-We live in Brisbane central- But customer service pre, post and on pickup and drop off was excellent- . all documentations processed fairly promptly and in a friendly manner. Car was clean and ready. all bond money was promptly refunded a few hours after returning the car. very seamless transaction. would definitely recommend Australian4WD Hire to anyone wanting a reliable car with all the necessary items to travel with. school holidays.
Do not go near this company!
We hired a vehicle from this company in 2017. It was a terrible experience and one I would not wish on anyone else.
Their 4wd fleet is not comprehensively insured, if there is any damage during your hire they will hold you 100% liable.
The company were rude, aggressive and tried to extort money from us through the courts.
It is great to see they are finally being held to rights and being taken to court by the ACCC for breaching Australian consumer law.
We just had an amazing trip in Central Australia we picked up a Toyota FJ Cruiser from Australian 4WD Hire in Darwin, the FJ cruiser is an awesome vehicle for traveling around Central Australia equipped with a TJM roof top tent so we could camp at some of the most amazing places in the Top end. The TJM roof top tent is surprisingly easy to set up and pack up we were a bit sceptical before the trip but are very glad we chose this set up from Australian 4wd Hire.
OUTBACK WAY Mt. Buller - Hans Griums Memorial Trip
Dear mates form 4WD Hire Company.
Iain Romanes (Scotland) and I Johannes Klien (Austria),
want to thank you so much for providing us by a very solid and reliable TOYOTA Land cruiser PRADO 4WD car,
supplied with excellent tyres, especially when it comes to drive on outback roads like OUTBACK WAY.
The longest Shortcut with some well worth detours.
All the way across awesome AUSTRALIA, from the East Coast of Cairns to the West Coast of Perth,
the car had no single issue over the 5.500km we had travelled and was very comfortable to drive even on gravel roads.
The fuel range extended diesel-tank and the fridge in the back of the car were extremely useful.
Same as the camping equipment. Handling the payments and bond was easy.
But next time we would appreciate very much to have an extra second spare Tyre. just in case.
We would be more than happy to book again with 4WD Hire for a potential next tour.
Pre-sales support was good, however they clearly have a policy of ensuring you don't get your bond back. They record your speed every 60 seconds, and then if you exceed the speed limit they threaten you with police action unless you pay a 'fee'.
Won't ever use them again.
Perfect service! Perfect car!
The service and all communication were excellent, all questions were answered very fast and satisfying! All persons working for this company were very friendly and very obliging.
All payments and also security bond handling were very easy, there weren't any problems. Security bond was payed back very fast.
The vehicle we booked - a Toyota Land Cruiser Prado - was in a perfect condition and it was very reliable all the times, no faults, problems or issues. The roof top tent, annexe, chairs, table and all other additional camping gear and recovery kit (including an air compressor for the tyres) were of high quality and very functional.
We used the vehicle amongst others on some 4WD-only tracks, e.g. in Ngarkat National Park (very sandy track, low tyre pressure recommended) and a bumpy and very rocky track to Memory cove in Port Lincoln National Park. We could handle all passages without any problems, the car is perfect fitted for 4WD! On the other side the car is very smooth and very silent on sealed roads. A perfect choice for all road conditions!
In summary we can only recommend this company with their friendly people, their excellent service and their reliable cars!
The perfect vehicle for the ultimate outback adventure!
The entire process from the second we booked to returning our car was excellent customer service, quick responses and perfectly smooth from beginning to end. The security bond was super easy to manage and returned quickly aswell. But the best part about it was the car itself. We had a bush camper large GT with EVERYTHING included that you could possibly need. We drove from Sydney to Broome and enjoyed every KM of the 8000 we did in this awesome car! Can't recommend them enough to explore Australia the way its meant to be done! Thankyou!
Great car great service
Me and my brother hired the car to go from Adelaide up to Darwin. We had an fantastic time! The car is great, everything you need is included and the 4WD gave us excess to nice off-road tracks and highlights we could not have done with a normal car. I can highly recommend this company for anyone who what’s to go out and explore Australia in a 4WD!
Perfect for a 3 weeks road trip along the western coastline.
We can’t complain about anything. The customer service was outstanding and from booking to pick up to return everything went well. We would definitely book again via Australian 4WD Hire and recommend to rent a 4WD to explore the hidden gems of the Western Australia area.
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