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I had a problem with a roaster I purchased. The customer service was excellent. The sent me a new roaster within the week. Extremely impressed. The girl to whom I spoke was extremely helpful
Purchased in February 2021.
Very poor quality cookware.
Non stick coating wears off quickly compared to other more expensive cookware.
Poor quality compare with other pans I have used. I have been using the Baccarat Granite for couple of years now, and in spite of the claim of "BACCARAT LIFETIME GUARANTEE", the non stick coating has worn off and cannot be used now. I use induction cooking and non metal utensils and no flame has touched the pans.
Purchased in December 2018 for $379.99.
Pans exceeded our expectation
we have a large and small granite pan and after we realised the stove should be set lower it has been great. Meat cooks to correct temperature at a lower stove setting. Easy to clean, handles are cool always. Product not light but not heavy about right.
Purchased in June 2021 from Housee and the non stick coating no longer works and brown stains won't wash off. Apparently user error. I've Only ever hand washed when it's cooled. These pans can only be used for low to medium cooking!
Who knew a frying pan that you can't actually fry on.
Very rarely do I see a recipe using meat say cook on a low temperature.
Avoid this company
Purchased in June 2021 for $299.
NOT as advertised
Spent $398 on this apparent Induction suitable cookware for our new home! IT IS NOT SUITABLE FOR INDUCTION so glad I waisted hard earned cash! Funny enough my cheap KMart cookware works. Don't believe what is on the website and save your money.
Purchased in May 2020 for $398.
Brought six piece set, 4 weeks later non stick coating lifted… used rubber coated utensils and cleaned with wash gloves given with the set was told the damage was user error despite doing everything right eg cleaning, soft cooking utensils and right oil and was refused exchange. DO NOT BUY!!!
Purchased in June 2021 at Robins Kitchen for $125.
Warranty Doesn’t Cover Non-Stick Surface
Purchased this in November 2017. Non-stick surface deteriorated almost overnight in September 2020. I then moved house and it’s taken me until now to find the box they were packed in to and to take it to the place I purchased it for a warranty review/claim.
Staff at Robin’s Kitchen were dismissive and accusatory that any fault with the pan was due to my neglect. Except that everything they said had not occurred.
Only ever used silicone or plastic utensils.
I’ve only ever washed it with water and microfibre cloths.
Never used dishwashing detergent.
Never used dishwashing tablets.
Never used aerosol oils.
Purchased in November 2017 at Robin’s Kitchen for $189.
Careful the pot handles get hot
The pot handles get hot, and the socks that come with the pot are a sorry excuse for not designing cool touch handles. the lid handle also gets hot. The handle on the fry pan and sauce pan are of some sort of plastic which does not get hot, so they know how to make them.
The cookware is lightweight and i did not have any other problems but really don't enjoy burning my fingers
Purchased in December 2020.
Suck you in with Lifetime Warranty and then Refuse to replace
Try calling their customer service line -No one ever picks up, and eventually the call just drops out. Emailed with the company back and forth several times to get replacement set because the pans are terrible and the coating has come off. They gave me reasons why I had that prob, and when I said that I didn't use hot oil or abrasive material they then changed their tune and said I have stainless steel pans and that I just need to scrub them with abrasive materials. Make up your minds! These are not stainless steel pans, they are non-stick! The...y didn't even bother to read my follow-up email properly. I have now put in a complaint to fair trade as the warranty is only a sales gimmick and I have never read a review where they fulfilled their obligation to a customer. Never ever buy from the GIANT that is (Baccarat) Global Retail brands. They don't care about the consumer one bit. They will rip you off because they know they can get away with it. Go to fair trade.
Purchased in October 2016 at Robins Kitchen for $299.
This is a great NON STICK pan
I bought a Baccarat STONE pan and after only 3 uses all the food started to stick to the bottom of the pan. It was also very difficult to clean with a non scratch scourer. So I exchanged the pan for a Baccarat Granite pan and it is fabulous !!! I already have 2 smaller Granite pans which are great also. So at this stage would thoroughly recommend
Purchased in January 2021 at Robins Kitchen for $59.99.
Bought the baking trays granite range
Started off I was impressed. Then, the coating has chipped off in less than 6 months of us. I hand wash my baking trays only too. I bought my mum some as well as I was initially impressed and hers have also had the coating chip off. Would not purchase again even if they were 10 cents.
Very disappointed in this product! The handles get extremely hot and the non-stick surface only lasted about a month! I will never buy this brand of cook ware ever again!
Purchased in February 2020 for $250.
Warranty not worth anything
Bought non stick pan from House Coomera QLD less than 2 years ago. The base plate has separated from the pan (see photo). Neither House nor Baccarat would do anything. House would do nothing Baccarat said go to House. Total rubbish product, service and warranty
Purchased in November 2018 for $200.
Pretty much what you expect from a discount outlet like House
Purchased Jan 2108. Always hand washed with microfibre, and used plastic/ wooden utensils only (made that mistake with previous cookware). Mid-2020 all have significant non-stick surface coating damage and are unusable as the coating lands in the food.
Handles are too hot - they supply mini oven mits to hold the pots.
Most pots and pans are too light on the bottom to work well with our top-of-the-line induction cooktop. The small pan and pot don’t work at all due to a lack of magnetic mass for the induction to detect.
Don’t expect to use the...
Purchased in January 2018 at House for $399.
Reading these reviews I am wondering why so many people don't like them! Obviously they don't read the care label, otherwise they surely would have lasted longer.
Had my pots/pans for over 2 years and they are as near to perfect as the day I bought them. I can still fry eggs without a drop of oil, and the surface is strong and sturdy without peeling/cracking/etc.
The heat distributes really well and evenly, the pans get hot nice and quickly too so I'm not waiting around for ages while they warm up. For the pans, I can't find a fault with them! ...
Purchased in March 2018 at House for $250.
Questions & Answers
Bought BC Granite Saucepan with lid September 2020 unfortunately handle of the lid just broke as I was lifting the lid . Is this covered under warranty ?
How hot can the "Baccarat Granite 30cm Wok With Lid" be used safely ?
Medium heat only. All granite items cannot be used on a hot heat. Yes, the manufacturers think never using a hot heat to cook with is reasonable.
How do you season in new Baccarat cookware
If it’s non-stick like their Granite cookware, you don’t. You can’t use oil and you can’t use a hot heat.
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