Baccarat ID3

I purchased a new frying pan from House. When I added oil to the pan while cooking at low heat the oil runs from the centre and pools around the edge of the pan. The pan was clearly warped so I returned it the store for a replacement or refund. I had no success. I phoned customer service and spoke to Razelle. She was very helpful and promptly offered me a replacement. Thanks Razelle. Show details

Good after sales service – Had to make a warranty claim on a knife block that had split. Jhoanna provided great customer service and sorted my claim quickly and easily.

Product came with slight damage. Emailed Baccarat and Vanilyn was extremely good to deal with. We received a replacement in less than a week, hassle free. Really appreciate the great service, will definitely share this experience with friends and family! Thank you Vanilyn & Baccarat for your commitment to customer satisfaction. Kind regards, Duncan Show details

Great customer service – Purchased a set of Baccarat pots and pans, and after a year, the coating started peeling on the bottom of a pot, and our pan lost its non-stick coating. We never put these items in the dishwasher (even though they're dishwasher friendly) and never used harsh chemicals or brushes to clean. Contacted customer service and Razelle was extremely… Read more

helpful in organising replacement items for us. Given the reputation Baccarat has for quality, we were disappointed that the pot and pan had the issues they did, but the service from the company in rectifying our problem, was very impressive.

Thank you Baccarat – I recently made a warranty claim on some frypans that had deteriorated after 8 years of constant use. Nezie has been so helpful in walking me through the process and kept me up to date with the progress of my claim. My kitchen is full of Baccarat products. Highly recommend. Their customer support has been second to none. Greatly appreciate your patience and assistance Nezie. Thank You! Show details

Purchased a rock non stick pan. 2 years later it's lost its non stick and its warped despite been looked after. Went to House, first girl says no warranty, I go another day and a different girl says it faulty but no swap if I don't have the receipt. My experience? Product is rubbish and the lifetime warranty rubbish. Never again. Show details

I had an unfortunate experience with Baccarat fry pan - although the store I purchased from didn’t offer me a replacement for the peeled pan, I sent Baccarat an email and the support that was given was great. Razelle is the customer support person that I got in contact with and she managed to solve the issue by sending a new set of fry pan to be… Read more

delivered to my address, I haven’t received the pan yet but surely in no time I’ll get hold of the product.

Faulty product ! Bad customer service – Terrible product . Hardly used but followed instructions after only a few uses everything started to a stick and burn. Went back to company they wouldn’t do anything. This was ID3 platinum which is supposed to have lifetime warranty. VERY BAD customer service and even worse product . Never buy from there again!!!! If I could give minus stars I would. Show details

Non stick lies, Do not buy! – Don't get scammed into the 10 year warranty lies, and the non stick nonsense. These pots and pans will lose their non stick properties a while down the track. Went to House outlet where I purchased them and they spend more time driving you away as a customer than trying to retain you as a customer. Show details

Poorly designed handles – The metal handles are poorly designed and dangerous, they get extremely hot and it's easy to forget. Have burnt myself twice, they are black in colour as well, red could have been a better warning. Show details

Baccarat ID3 Customer Support – I want to express my immense gratitude to Jhoanna from Baccarat Customer Support. I reached out regarding an issue with my pan, and Jhoanna responded promptly and efficiently. She streamlined the process and generously offered to send me a replacement set at no charge. It is very hard to find this kind of service these days, with most companies… Read more

taking forever to reply and make you jump through hoops just to get your issue rectified.

Thank you, Jhoanna, for your professionalism and efficiency throughout this experience. Best regards, Chris :)

30cm Frypan. Absolute garbage – I wish I had read these reviews before buying this garbage. Takes an age to get any heat into it, and retains nothing. I have to run the cooktop constantly on 10 and it still stews steak. Extremely disappointed. Will not buy again. Would give 0 stars if possible. Show details

Non stick came off after one use – Cooked chicken skewers in peanut sauce, did stick and non stick coating came off. Purchased milk jug also non stick coming off. Do not buy. Hot lids and handles with stainless steel saucepans Show details

Surface coating crumbling off – Thought I was buying a quality product. I bought a set of frypan, medium & large saucepan. Total waste of money. After less than 2 years , despite using soft non scratch utensils all have coating crumbling off & bare silver metal is showing through. Can’t risk coating being in the food. Can only exchange & I don’t want any replacement Baccarat products Show details

Baccarat Cookware..............They say on their Warranty Card "Lifetime Guarantee" - Whose lifetime? – We have a set of Baccarat induction Cookware, approx. 4 years old - my wife bought separately a Baccarat "milk saucepan" in N.Z whilst on holidays there. The Teflon coating has broken down through use. We looked up the Warranty Card to find it states "LIFETIME GUARANTEE", there is no qualification i.e. country of purchase, but it does define… Read more

Lifetime as 25 years (not sure where this lifetime comes from. The presumption is a human Lifetime.............These days a human lifetime is nearer 70 years and therefore this statement is a gross misrepresentation! We contacted Baccarat in Melbourne and were told they would not honor the "lifetime Guarantee" which is an extraordinary situation. Our replacement Saucepan will NOT be a Baccarat product EVER! These people are downright dishonest and why would you contemplate buying their product(s)?

Hopeless – Absolute waste of money. I have an induction cooktop, pans have always heated up extremely fast. But these pans are pathetic. Takes so long to heat up, you may as well go run a marathon whilst you wait. Don't waste your money. Run away! Show details

Disappointed – Lids are very hot, need a oven mitt I’ve been very careful with my saucepans and there are still marks on the coating of bottom of frypan. I only use soft kitchen tools, one of my lids doesn’t sit properly, steel lid already has a dent in it just very disappointed and only after a year of owning. Show details

Does not work on induction will be returning. Previous baccarat wok worked great – Does not work on induction - no heat transfers even on high after 5 -10 minutes plus. Previous non id3 baccarat wok was excellent. Very disappointed for the price of $100. Show details

Less than a year old PEEliNG,,,, NO CUSTOMER SERVICE – Second lot of pans in a year . They are pleeling. Asked for help they said life time warrenty doesn't count for the surface. I have been precious with these pans and still its rubbish .the lady where i bought them twice said i had been scraping them with plastic ... so rude and so wrong . Treated me like a a criminal . Do not buy these pans Show details

Disappointing quality and don’t honour warranty – Purchased an ID3 set about 18 months ago. Already the black coating has come of the rims of the pots and pans making them look 5 years old. Have all been well looked after and washed in line with instructions. Customer support just puts it down to wear and tear. If you looking for quality products would certainly not recommend. Show details