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No customer service
Like many other reviews one of our saucepans started leaking, you can clearly see where the base has separated, item is about 18 months old so we do not have the receipt, went into our local store and was given a customer service number which I have tried calling at least 12 times with out success, sent an email to customer support outlining our issue and it has not been acknowledged.
Disappointing, will now contact Fair Trading just on principle.
Purchased at Robins Kitchen.
If I could pick zero stars id select that...
The Product was great for the first 2 months then it lost the non-stick ability and even though it clearly states "dishwasher safe on the pot, it only took 11 months to completely disintegrate. Now the pot leaks.
Purchased in December 2020 at House.
Value for money - Zero
Coating peels off during cooking and sticks to food which must then be thrown away. This product is only 2 years old, poor quality and potentially dangerous to health if you eat the food cooked in it. From reading other reviews, there seems little point in pursuing the warranty.
Purchased in October 2019 for $120.
Expensive, looks premium, low quality
Coating doesnt last, definitely not worth the price after 2 years peeling off base...this pot has only ever been used to cook rice. I dont keep 2 year old receipts and looking at reviews warranty means nothing anyway.
Purchased in January 2019 for $130.
In my opinion this is Junk
Terrible. House sell their house brand bBaccarat cookware with a lifetime warranty but do not honour it. Bought a $169 fry pan and after 2 years it’s no longer no stick. Only reason we paid that much was the warranty. Took it back and apparently I was told when I bought it not to use Olive oil on the fry pan. I wasn’t told that. If I had of been told would not of purchased. Basically the warranty only covers the fry pan if you do not cook with it. The no cook no stick fry pan. Disgraceful conduct. Go and buy your pans at Aldi $20
Purchased in January 2019 for $169.
Definitely not dishwasher safe. Worn out badly after a few washes. Unfortunately I didn’t think that I have to keep the receipt for the “lifetime warranty “.
So disappointed and angry!
Purchased in November 2020 at House.
Coating coming off after 2 years. Surprise surprise not covered under warranty Don't waste your money.
Handles can get hot and as the coating is coming off. Coating coming off. Going in the bin. Wish I had listened to reviews on this product. Beware no good.
Purchased at House for $200.
The frypan smells like burning plastic as soon as it gets hot. Cannot be healthy cooking with it. The handle keeps coming loose and part of it has cracked. Only 1 month old....I did not keep the receipt so probably will not get any warranty.
Purchased in November 2020.
Right... Would be good if your cooking sets actually weren’t faulty. I bough a Baccarat Rock 6 pieces cooking set, about a month ago, and one of the pots had a dent, which prevents the lid to close properly. I Contacted the distributor to replace the item and got the replacement... guess what? The replacement it’s also faulty!!! The same pot, the 28 cm sauté also has a dent + now there’s a lid also damaged. I couldn’t be more disappointed with their lack of quality control. I will never buy a product from that brand again!!!!!
Purchased in October 2020 at Your Home Depot.
Rock pan failed in 8 months
A 32cm rock fry pan bought 10 months ago at House in Essendon completely failed and when taking it to store under 25 year warranty, they refused to honour pointing out For similar reasons as the previous reviewers said. If the product can only be used under such and such very delicate situations to get the warranty - what use is it for? Someone needs to take them to test our Consumer Law.
Purchased in February 2020 at House in essendon for $80.
Frying pans meant for low to medium heat.
After 2 years the nonstick properties were gone. Which was disappointing as I followed all the care instructions. When I returned them I got told that I had burnt them and they are only intended for low to medium heat and that I shouldn't go more then a 5 on my induction. Honestly they shouldn't be able to sell frying pans if you can't use them for their intended purpose of frying.
Performance and Service Very Disappointing
At first I liked the Baccarat Rock 30cm frypan that I had purchased, but that changed after I used it for about two years. I followed the Care and Instructions to the letter. I never used spray-on oil, cooked at low to medium temperatures on a gas cooktop, and used flexible silicone or well-worn wooden utensils. I washed the only pan by hand with mild dishwashing liquid and a sponge, soaking first as needed to loosen any stuck bits, and never using any kind of abrasive. Yet gradually, the non-stick property reduced until food stuck to the pan s...o badly, every time, that I stopped using the pan altogether. The Care and Instructions that came with the pan declared it to have a life-time warranty, so I took the pan back to the store where I purchased it -- a cookware store in Tweed City Mall. The clerk asked me if I had used olive oil to cook with, and I said yes, sometimes, although I also used peanut oil and sometimes butter. She said using olive oil invalidated the warranty because olive oil forms a fine coating that ruins the non-stick surface. I pointed out to her that the Care and Instructions for the pan says no such thing. The directions say that spray-on oil undermines the surface, but no mention was made of any other kind of oil. The clerk was adamant. I had admitted to using olive oil, so the warranty would not be honoured. Later in the day, I searched online for Playcorp, the entity that handles Baccarat warranties, as noted in the Care and Instructions, and found them at https://www.baccarat.com.au/warranty-info. I filled in the form on that website, explaining all this and sending photos of the pan, as recommended. That was weeks ago, and I have heard nothing, not even an acknowledgment that my message was received. I would not recommend purchasing the 30cm Baccarat "Rock" frypan. And I cannot at this time recommend purchasing any Baccarat product with a so-called lifetime warranty since the warranty is not honored by retail stores and the Playcorp firm that supposedly handles the warranty doesn't even give you the courtesy of a response when you send a complaint about the poor performance of the product and ask for advice on restoring the non-stick surface or activating the warranty.
Colour changed, non stick did last for 6 month
It was my christmas gift. I was so happy to have full 6 set of rock pan. Used 26cm frying pan most to cook fried rice using grepe seed oil. Noticed brown colours even after wash. Stickiness was getting worse and unusable. Took out 20cm frypan and used to make fried egg couple of times a week. Few month later, same phenamenon happened. I was quietly confident despite all those experience as Baccarat offers life time guarantee. So I took them to the retailer but the first response from them was not positive. They blamed me for misuse. Main cause...for discolouraion is too much heat and wrong oil,like oilve oil. Shock to hear those accusation. Anyway they sent the pan to the bacarrat for review with little hope. One month later, I got new pans for replacement. Not a bad effort by baccarat.
Purchased in October 2018 at House for $279.
Don't trust the lifetime warranty
Rock frying pan 3 years old regular use lost non stick and it has a mark on it due to things sticking. they look for any excuse not to honor warranty.
Purchased at House.
Wouldn't buy them again.
I have had a couple of types of Baccarat frying pans, the latest is a 21cm rock. Very disappointed. As with other users that I have just read.
I use olive oil, nothing mentioned in the instructions to say don't use olive oil, it does say not to use spray oils, which I never use.
Every thing has just started sticking, cleaned as per instructions.
I will be going back to stainless steel pans.
Purchased at House, Geraldton .
Questions & Answers
Hi I have just received a baccarat stainless steel look with a copper base, I am trying to find reviews? It has a steamer type lid, roughly 28cm? Thankyou
Does your products use PTFE or PFOA??
My birds will die if they do so I need to know :)
I used oil on my frypan and have wrecked the non stick component of the frypan is there a way to fix this issue?
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