Baccarat Rock

Landfill – They fell apart. Customer service didn’t want to know me.

Buyer Beware - definitely NOT dishwasher safe! – Our little frypan has been a bitter disappointment. On the packaging it states that it's dishwasher safe with a Lifetime Warranty. After about 18 months we noticed the outer coating was coming off. After contacting Customer Service I was advised "the item is dishwasher friendly " - not sure what this means - and, "it will depend on the chemical… Read more

used to wash the item and location where it was placed inside the dishwasher. This is the reason why we always recommend in our care and use that it would be best to hand wash the item to presever it's perfect condition. "

So basically, buyer beware, as it's not dishwasher safe! Also, it makes a mockery of the Lifetime Warranty.

Not durable at all, bottom started leaking after a 10 months – Bottom of my saucepan started leaking after 10 months. I took good care of it and expected it to last longer given durability is the key feature of this product! Considering this, I think this product is actually way overpriced than it should be. I will have to bring it back to the shop where I purchase this for them to assess, which is very inconvenient. Show details

Early non stick failures, very poor return experience with House – Bought a small pot, used it at low and medium heat for sauces and jams, the non stick surface on the base blistered within two months of use. Followed all care and use instructions. Never burnt or overheated the pot and it’s contents, pot has no burn marks inside or on the base. Blisters are same colour as rest of pot surface which looks brand new… Read more

other than the blistering. I Returned the pot to House where I purchased it, they said that I had overheated it and that's why it blistered. They then said that the surface had been weakened by heavy stiring, I asked them to show me why they thought that it had been heavily stirred, they then retracted the statement and went back to the argument that it had been overheated. They came accross as not being interested in accepting a return. They did commit to taking a photo of it and send it to the manufacturer. Check out the photos and make up your own mind, I would not recommend this product or the service from House, have purchased a wide range of things from them in the past, this is likely to be my last from them.

Lid exploded – I cooked our meal turned the stove off & next minute there was a loud bang. The lid shattered into our dinner. Do not buy, unsafe rip off. Show details

If I could pick zero stars id select that – The Product was great for the first 2 months then it lost the non-stick ability and even though it clearly states "dishwasher safe on the pot, it only took 11 months to completely disintegrate. Now the pot leaks. Show details

TERRIBLE!!! – Definitely not dishwasher safe. Worn out badly after a few washes. Unfortunately I didn’t think that I have to keep the receipt for the “lifetime warranty “. So disappointed and angry!  Show details

Rock pan failed in 8 months – A 32cm rock fry pan bought 10 months ago at House in Essendon completely failed and when taking it to store under 25 year warranty, they refused to honour pointing out For similar reasons as the previous reviewers said. If the product can only be used under such and such very delicate situations to get the warranty - what use is it for? Someone needs to take them to test our Consumer Law. Show details

Performance and Service Very Disappointing – At first I liked the Baccarat Rock 30cm frypan that I had purchased, but that changed after I used it for about two years. I followed the Care and Instructions to the letter. I never used spray-on oil, cooked at low to medium temperatures on a gas cooktop, and used flexible silicone or well-worn wooden utensils. I washed the only pan by hand with… Read more

mild dishwashing liquid and a sponge, soaking first as needed to loosen any stuck bits, and never using any kind of abrasive. Yet gradually, the non-stick property reduced until food stuck to the pan so badly, every time, that I stopped using the pan altogether. The Care and Instructions that came with the pan declared it to have a life-time warranty, so I took the pan back to the store where I purchased it -- a cookware store in Tweed City Mall. The clerk asked me if I had used olive oil to cook with, and I said yes, sometimes, although I also used peanut oil and sometimes butter. She said using olive oil invalidated the warranty because olive oil forms a fine coating that ruins the non-stick surface. I pointed out to her that the Care and Instructions for the pan says no such thing. The directions say that spray-on oil undermines the surface, but no mention was made of any other kind of oil. The clerk was adamant. I had admitted to using olive oil, so the warranty would not be honoured. Later in the day, I searched online for Playcorp, the entity that handles Baccarat warranties, as noted in the Care and Instructions, and found them at https://www.baccarat.com.au/warranty-info. I filled in the form on that website, explaining all this and sending photos of the pan, as recommended. That was weeks ago, and I have heard nothing, not even an acknowledgment that my message was received. I would not recommend purchasing the 30cm Baccarat "Rock" frypan. And I cannot at this time recommend purchasing any Baccarat product with a so-called lifetime warranty since the warranty is not honored by retail stores and the Playcorp firm that supposedly handles the warranty doesn't even give you the courtesy of a response when you send a complaint about the poor performance of the product and ask for advice on restoring the non-stick surface or activating the warranty.

Colour changed, non stick did last for 6 month – It was my christmas gift. I was so happy to have full 6 set of rock pan. Used 26cm frying pan most to cook fried rice using grepe seed oil. Noticed brown colours even after wash. Stickiness was getting worse and unusable. Took out 20cm frypan and used to make fried egg couple of times a week. Few month later, same phenamenon happened. I was… Read more

quietly confident despite all those experience as Baccarat offers life time guarantee. So I took them to the retailer but the first response from them was not positive. They blamed me for misuse. Main cause for discolouraion is too much heat and wrong oil,like oilve oil. Shock to hear those accusation. Anyway they sent the pan to the bacarrat for review with little hope. One month later, I got new pans for replacement. Not a bad effort by baccarat.

Wouldn't buy them again – I have had a couple of types of Baccarat frying pans, the latest is a 21cm rock. Very disappointed. As with other users that I have just read. I use olive oil, nothing mentioned in the instructions to say don't use olive oil, it does say not to use spray oils, which I never use. Every thing has just started sticking, cleaned as per instructions. I will be going back to stainless steel pans. Show details

Started great, now everything sticks – I loved these when we first purchased them (6 piece set), but all the pots that we used for frying started sticking within 2 years. We're talking serious sticking, needing overnight soaking for absolutely everything. I never use spray oils, harsh scrubbers or metal utensils. The pots used for soups and other non fried foods are still fine, but… Read more

really it's the frying that you need the non stick pans for. I'll be returning the set and trying another brand.

Update: It's been a month since I returned these to Baccarat (place of purchase would not accept them so used the reply paid address on their website). No reply from Baccarat, even after phone calls and an email. Very disappointing so far. Will let you know if/when it gets resolved.

Final update: Well, it took over 2 months of weekly phone calls and emails, but finally they offered a replacement. Given the poor performance of the original set, and given that I had to purchase other cookware in order to return these, I requested a refund instead. Lessons learned: keep receipts, pay a few extra dollars for postage to get a signature that it has been received (so glad I did this) and persevere!