Reviewer Photos & Videos
Good product- shame about the service!
We recently bought a sink and draining board from here which arrived very promptly. First off, the product quality appears to be very good, time will tell.
You just need to be prepared for poor customer service if you have an issue. They delivered the wrong draining board to us and once we contacted them to arrange a replacement that's when everything went slowly.
On initial contact I was given an email address for their service department to send my complaint to- given that it was their error, surely they could have taken ownership of ...this, but no. From that moment on I had to chase them for any information, at one point they said they were very busy with returns as the issue had happened several times. They never contacted me, every two weeks I would phone and get fobbed off with how busy they were, with no apology or willingness to help. I guess they were just used to it! Overall the product seems to be good but the aftercare is lousy. A bit of googling about the company background gave surprisingly little info. which also raised a red flag. I doubt I would use them again.
Purchased in April 2021.
Double butler sink
Great quality sink and very helpful staff. Easy online transaction and fast delivery all the way for Brisbane. The salesperson was very polite and knowledgeable. I highly recommend this company.
Purchased in March 2021 for $845.00.
Beautiful sink, great service, highly recommend Belfast Sinks
Purchased a double laboratory sink. Looks amazing, got here in time for my Reno. Would like to thank the team for the great service right from ordering to delivery. Highly recommend this company! If your looking for a genuine fire clay sink, these are the people to go to.
Purchased in January 2021 at Belfast Sinks.
Great product and great service
I have purchased a Belfast sink, a copper bateaux and copper showers, basins and taps. Really satisfied with the products , in fact I love them! Needed a spare part next day delivery
Purchased in February 2019.
Sink is perfect!!!
Received my sink, absolutely love it. Fast delivery, friendly sales staff I dealt with Kathy and she was very helpful when I was trying to decide the sink I was after for the space I had.
Thank you. I will highly recommend to friends and family.
Purchased in November 2020.
The Butler Kitchen Sink System
I have installed my Butler Kitchen Sink with the Chopping board and absolutely love it! I put in the Butler Large in my last house and was going to do the same, but after speaking Kathy & Erin multiple times, who were wonderful running through everything with me I decided to go this way and am very happy. I would recommend this Sink system to anyone who is even slightly leaning this way.
Purchased in September 2020 at Belfast Sinks for $1,145.00.
Check your item straight away, don’t believe their Permanent 50% off sale.
We bought a double bowl sink a year early because they were having a “50%” sale for my daughter house we were going to build. We didn’t check sink straight away as we didn’t once consider that it would be damage. When our kitchen maker opened box there was a big cracks through the sink. We understood that it was on us to check sink straight away but when we contacted them to see if we could come to an agreement as we had to purchase sink again they refused to make any allowances. Also the sink was shipped upside down even though the instruction...s on outside of box said ship right way up. It took multiple emails and 4 phone call to speak to someone to only be told that they will offer us the same “50%” sale price that has not changed for over a year. So we now have to buy it again for $950 price that we paid a year ago for. Do not buy the sink thinking it’s a great sale. And check your item immediately. If it wasn’t that the kitchen has been made to suit this sink I would never buy from them again. BUYER BEWARE!!!!!
Purchased in September 2019 for $950.00.
Fluted Double Farm house Belfast sink
I bought a double basin fluted farm house sink from belfast sinks, and they were BRILLIANT from the get go... The staff in the office are just excellent in customer care and solutions... Special mention to Erin, Piret & Cathy who went over and beyond. There were dramas with the delivery company but the staff handled it with ease and were in constant communication with me... Even Jonathan in dispatch was excellent. I commend belfast sinks for there staff and will be recommending them to everyone who asks me about my sink... My sink arrived and was PERFECT even extra wrapped for protection. Thanks all.
Purchased in July 2020 at Belfast Sinks for $985.00.
Quality Products & Great Customer Service
We purchased two Belfast Sinks for our new renovation. The sinks were beautiful but after a few weeks noticed cracks in one and contacted the Company. Photos of the faulty sink were emailed and we were soon advised that a replacement sink would be sent.
Jonathon was most helpful, polite and understanding. The sink was on it's way to us within a week of having made contact with Belfast Sinks. We could not be more pleased and satisfied with the outcome. My husband and i would highly recommend this Company both for quality products and great customer service. It was a pleasure to deal with someone who stands by their products.
Purchased in September 2019 at Belfast Sinks for $985.00.
I just remodeled my kitchen and just had to have a butler sink and taps with porceline levers. The products arrived and were just beautiful . After instalation I had a problem with the lever for the cold water. I contacted belfast sink via email in less than 24hrs I had a response, I discussed the issue I was having and Jonathan understood what the problem was right away. I also sent him photographs and he saw the problem. He said he would send me out a new lever as I am in NSW and he is in WA .
I received the product in a week followed Jonathan,'s instructions on instalation. I did it myself. Couldn't be happier..
I would recommend belfast sinks for quality products an great customer service.
Purchased in February 2019.
I ordered the sink and it arrived looking fabulous. I found the people I dealt with to be helpful and were able to provide lots of useful information. I wasn't sure what sink to get and they offered may different alternatives. I work in the transport industry so I understand how issues can arise but I had no such issues with this delivery
Purchased for $1,250.00.
NO ... NO ... NO
After the company was unable to deliver an order after a month, I was given endless excuses and still no delivery... finally cancelled order as order was yet to leave warehouse .... NO REFUND YET. They give excuses but never carry their actions through. Do not deal with them. Impossible to get past customer service which is really customer deflection rather than service
Purchased in July 2019 at Belfast Sinks for $1,275.00.
Negative rating - consumer warning!
I purchased a 595mm small fluted belfastsink (for a small kitchen) online on 19 July for $1350 I live in NZ and was reassured by the nz email address and that the company has a supplier in NZ. The waste arrived 3 weeks later but the sink didn't. I waited 10 days then I rang the advertised NZ 0800 number and it was a bogus number. I emailed the NZ supplier but there was no response. I then went back on line to the website and had to threaten to take the company to the NZ Commerce Commission if this was a scam. I got a poorly written email re...sponse from [name removed] from his private email. He called me and said he was French and didn't speak good English. He said there were "issues" with the nz phone number. He said the sink would be delivered in 5 days. When the sink arrived it was the large one so not able to be used. I emailed the [name removed] again and he promised the right sink was on it's way, he had "issues" with the supplier. It has never arrived so Belfastsink co is on notice that I am laying a complaint with .NZ Commerce Commision for breaching consumer laws. Hopefully their website in NZ can be removed.
Purchased in July 2019 at Online for $1,350.00.
Purchased farmhouse sinks and two Belfast sinks. Had them delivered, however administrative issues where a bit of a problem as they charged my credit card with phone order but I never received an invoice or order follow up. I spoke to a person called [name removed] with an English accent. I tried to ring the number but no one answered. I eventually panicked and called my Bank noting a credit card dispute and sent an email to the company. Thankful they they eventually respond to my email and I got my order acknowledged and sinks delivered. At ...a later date I released that I did not order waste plugs to suite sinks Ordered. I rang the company and again spoke to a person called [name removed] with English accent. I ordered 4 waste’s that were supposed to be nickel priced at $200 each total of $800. I was a bit taken aback with the price but felt I had no choice but to pay as I already had the 3 sinks that cost $2175. I received the waste, however what I got was plan chrome and not nickel, which is when I knew I had been conned. The manufacturer of the pluga I received was Art plastics. I found out that the plugs retail for approx $20 from various suppliers. Farmhouse and Belfast sinks have these waste’s plugs noted under their accessories as retailing for $100 and $150. I sent the waste back to Belfast sinks or farmhouse sinks one and the same. Again I spoke to [name removed] (location Perth) who keeps telling me I will get a refund once he speaks to his accounts department and he will ring me back which he never does. However all is not lost because I have it now with my bank as a credit card dispute and I know I will eventually get my money back. My advice to you out there, buyer beware. However in saying that and to be fair I do like my Farmhouse sinks and I now have my waste’s @ $20 each from Southern Plumbing in Canberra. Best regards Lydia
Purchased at Internet.
Lack of customer service in fact, appalling customer service
I have bought the Double fluted Apron sink from Belfast sinks for our new Farmhouse in the Hunter Valley. Purchase date 25th June 2019
I was told that they shipped anywhere in Australia other than the Northern territory for free.....Not the case I am afraid!
A week ago, 10th July 2019, I was called by Paul from Belfast sinks who said that the sink would go to a depot in Maitland however we had to arrange shipping from there as this company were charging just over $1,000 for getting it from Maitland to our farm...it was to became my problem.
Purchased in June 2019 at Belfast Sinks.
Questions & Answers
When will you contact me? I have emailed and phoned multiple time’s. I will be contacting the NZ consumer commissioner if I do not hear back.
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