Black & White Cabs

Booked a taxi for 5.30 am to take my husband to the hospital for surgery. It didn't turn up and we were told they had no taxis in the area! What's the point of booking?

Probably the worst experiences I've even had. Took me a long way despite my attempts to redirect him. Then, when we closer to my destination he asked me to guide him. Really? Eventually took wrong turn, so asked him to drop me off as I didn't want to pay extra for the trip which is already taking far too long. Ended up waking for half a kilometre. Never again I will use taxi service !

Total rip-off. Cost $512 for 6 people to go Brisbane airport from Mooloolaba. Uber XL was $250 but we couldn’t fit all our luggage so we booked a maxi taxi. Should have booked two Uber XL’s for still less than the cab company. Why they don’t wake up and see why people hate taxis simply amazes me. I couldn’t even use their app to book and I had to speak to a robot that couldn’t understand my Queensland accent. Show details

Cab B2323 was in a queue at the airport and we were directed to that cab. We were travelling to a northern suburb, with a fare coming to just under $30. When we got in the cab, the driver said- I waited in line for 2 hours and you’re picking up a… Read more

car, what a waste of time, you’re picking up a car, how can you people live with yourselves. We didn’t chose this cab. We were directed to it by an airport employee. Next time we will refuse to get in black and white, even if at the airport, and certainly won’t recommend it to anyone.

Booked a B&W taxi ( so that there would be no guess work or early morning problematic stuff-ups) a few days before our important day’s appointment. OUR IMPORTANT APPOINTMENT. Got up at 430am for a scheduled and (booked), pick up at 520. NO SHOW!… Read more

LEFT US HANGING! NEVER AGAIN. I called the number 3times more stressed than the time before - AI Voice recognised my number and stated each time they are looking into it, then said press one for the next available cab, press two to Rebook or three to Cancel - I Cancelled after the 30mins no show, instead calling an Uber for the first time. Uber rocked up in 8 reliable minutes. I’m so so unhappy with this let down- you have no idea. So thats two Cab companies now that I will never use. The Black and White, as well as the Orange and Black.

No idea what the whingers are on about!!! Our cab arrived exactly on time and was the cleanest cab I've ever been in. The drivers was polite, drove sensibly and the cost was exactly as indicated when booked online. The driver loaded and unloaded our luggage for us. Will definitely use Black & White again. Perfect service. Show details

Naji Ata is a hero – Naji Ata saved me and my best friend while we were on the side of the road and a man was following us, he pulled over and asked if we were alright when we most needed help. Give this bloke a pay rise he is a hero. He beat the police to us.

EXCELENT TAXI SERVICE – I want to thank and give A STRONG RECOMMENDATION for Mr Kevin Bain: I had a difficult dental procedure, Coming home, I needed to stop in the Pharmacy and get prescriptions for the pain and antibiotics. Mr Bain took the prescription, went by himself tothe Pharmacy and stayed there for 20 minutes as there were problems with the medicines. He… Read more

resolved everything without bothering me: in pain in his Taxi. He came back with the medicines. I wanted to pay him more for his time and efforts or give him a tip. HE REFUSED! and I paid what was specified in the speedometer. Mr Bain was correct, warm helpful and professional. His phone is [Contact Details Removed]

I will never use Black and White cabs again! My husband and I caught a cab from the airport to our hotel in Coolangatta. We did not take note of the cab company or taxi number. On arrival the driver told us that he was not allowed to get out of the taxi, leaving me to get our bags out of the boot as my 77year old husband was recovering from… Read more

surgery. In the rush to get out of the cab my husband left his small bag containing vital medical equipment in the back seat of the cab. We called 13cabs and Black and White cabs to try to find out which cab we had taken. 13cabs was available by phone and very helpful. Black and White Cabs could not be contacted unless you were booking a cab. I could not speak to a human being. 2 frustrating days later, after a trip to the airport and check of CCTV verified the cab company and driver # 43 and we filed a police report, I called the office when it opened and located the driver and the bag. He had not contacted the company to say he had the bag, even after a WhatsApp message was posted to drivers asking about the missing bag.(Thank you to the helpful driver who did this for us) The only bright spot in this whole experience was the helpfulness of Trini on their front desk- she did her best to locate the driver and get the bag back to us. Lesson learnt, always take an Uber!

A sign at the airport warns about taking unauthorised cabs. I picked up a Black and White cab at the "authorised" rank, got home and the bill was almost double the price of the DiDi I caught to the airport. The driver told me my card "did not work" and I went inside the house to scratch up enough cash (plus a tip) which I gave to the driver. A… Read more

couple of days later I noticed a debit on my credit card from B and W cabs. They had charged me twice. I rang them and after they made the preposterous claim that they could not identify the driver, they eventually agreed (verbally) to refund the second charge. Needless to say nothing happened. This is a rogue industry and the sign at the airport should read "DO NOT TAKE A TAXI" full stop. If you are forced to take a cab, do not under any circumstances give them access to your credit card.

Charged $95 for taxi from airport to Brisbane city!! Friends booked an Uber - they paid $40 - staying at same hotel. We paid him in cash as well! Uber app now added to phone :).

Twice now I have used the app to book and it is pathetic booked a week in advance to go to the airport so they know where you are going and he turns up 45 minutes late track in the app and he is not far away and then he turns in the opposite direction and goes obviously to do a pickup on the way then today used the app to get picked up at… Read more

peninsula private hospital said was 1 minute away tracked car and he goes opposite way so rang for a cab and got picked up within 2 minutes my advice don’t use the app cause it is hopeless and just call

Booked cab- booked again arrived 1 hour later - can see why taxi services are a dinosaur- black and white cabs just a joke - first time i used them and last time - will get uber

Mixed experience with these cabs. Some have been good, but their booking service is dodgy. Waited 45mins yesterday for a cab to turn up after booking online. I helped the receptionist book it and it was confirmed She had trouble with the 132222 phone number booking saying that only used for Adelaide now. After 45 mins I went to call them on my… Read more

phone to find out what was happening only to see two messages about the ? driver cancelling the trip. I don't have my phone permanently attached to my eyes. I've just started using taxi and public transport more in Brisbane as can no longer drive for medical reasons or going to eye doctor regularly. When I then walked to Westfield Upper Mt Gravatt I was ordered off the bus after the taxi failure and was told that it was a long way round trip to where I wanted to go. I had attempted to get to the audiologist by bus, but the second connecting bus left early or didn't turn up. So I had to get a taxi from Mountain view Plaza. So in one day I had been let down by buses x 2 and a taxi. Eventually got a taxi at the Westfield rank. Now have to get three buses to go a few kms to see my GP. Same with eye doctor. If buses don't connect which is not unusual you are screwed. My experience in Brisbane is if you have to use more than one bus to get to an appointment or book a taxi with black and white taxis, DONT! Best bet to get to an appointment is Uber or similar. Though I'm 72 and use a rollator I don't qualify for any assistance with travel and find using buses or taxis very unreliable.

Terrible service. Booked 2 Black and White Cabs for a certain time, they even rang me to confirm my boking which I thought was fantastic and made me feel like everything was confirmed. No cabs turned up. Can't call to check where they are, only an automated response if I want to cancel.

I have attempted to use Black and White Cabs on the Sunshine Coast twice over the last few years. Both times having pre-booked days in advance only to be stood around waiting for a ride that doesn't show up. Calling them was pointless, after sitting on hold I spoke with an unhelpful, clueless phone attendant. I did receive a missed call from them… Read more

an hour and a half late last night but didn't bother to answer. Pass on these guys they will unapologetically waste your time.

Price gouging at its best. DO NOT GET IN A TAXI AT BRISBANE AIRPORT. Stay right away from Black and White cabs. They charge on average 30-40% more to Uber (or other share ride services - like Didi). They also ignore and dismiss claims of incorrect metering / charges, they just dont care. I am 100% sure that they have cabs operate with tampered… Read more

meters or do something dodge, how can they possibly be 30-40% more than an Uber on 2 consecutive occasions. Give yourself the extra minutes to sort your Share Ride service and DONOT get in a cab! I will NEVER make the mistake again.

I lined up in the valley our the front of RGs as there was only 2 people in line. Uber was $16 with surge pricing so figured a taxi would be the same as they don't have surge pricing. First driver said he's meter isn't working and will be $25 to go to kangaroo Point (2km drive). So I left and the guy in charge of the line apologised and got me… Read more

another driver who then said the same [Content Removed] that his meter not working and can't use it and wants $25 up front so I hopped out and complained again. The guy in charge of the line apologised and got me another driver he promised would use the meter. Dude dropped me off 1 block away from my house, charged $27 with no meter and then demanded a tip. It upsets me we can't give zero stars and get a refund for blatant breaches of the law. Why even pay people to control a line when they do nothing when the drivers blatantly break the law and openly try to rip off their clients

I've been ripped off twice from 2 indian drivers that drive black and white cabs. Charging me pretty much double my fare. And saying black and white cabs are different to uber so PAY. So rude and ripped me off. I just watched the news so thought I'd share my review to

Thieving scum. $90.00 for an 18 km trip in Sydney in normal traffic on a Saturday afternoon (Uber TO destination earlier in the day was $50.00 and previous return trips in a different cab company were $60.00) - inclusive of a “service fee” and GST on the “service fee”. This is common theft and I will be making a formal complaint to the regulator… Read more

as well as the venue to have Black and White cabs banned from soliciting business there. In the meantime, avoid using this despicable company at all costs. They deserve nothing less than bankruptcy.

I've had to use Black & White Cabs many times over the last few years, and now jump through hoops to avoid using them, despite having a taxi card. Their computer system has crashed at least 3 times in the last 2 years which means you're left high and dry, and so were kids with special needs for school transport that morning. The service is… Read more

abominable - one taxi driver I had to tell to stop cos he'd taken off so quick and fast, I was unable to buckle my seatbelt. He was also rude and disrespectful. Another had no understanding of disability, and had to ask that he move the cab away from directly against the kerb so I could get in. He then started the meter when he moved the cab, before I got in (they can't do that). He then berated me for having to get in and out of the cab so many times. When I queried him about disability training, his response was "I've been doing this job for 30 years". I did make a formal complaint for that ride.

Ripped off! Wow!!! I got charged 51,42AUD for a trip that normally costs me less than 40 AUD. when I complained he proceeded to charge me 42 AUD. a rip off. Never again

DVA pickup and now for the fifth time didn’t turn up. Specialist eye important and late again with DVA having to call 13 cabs. Absolutely shocking service. Veteran affairs need to sack them!

Pathetic response – I could see on the app the taxi went to the wrong address her/ she read the address wrong The address for pick up was 2-26 Rearney St berserker On the APP it was plane to see the taxi went to berserker st Rockhampton So I thought I’d call the driver but before I could he/she cancelled our taxi fare So we walked Disgraceful especially as you cannot contact these dogs in person Promoting uber forever now

Worse cab company in Perth – I've experienced less scamming and much better service from overseas cab companies where scamming is essentially how they make their living... A fixed fee internet booking with this company is not what it says it is. $39 ended up being $89 and their management are useless at dealing with complaints. They basically acknowledge their error and offer a paltry reimbursement, and defend their drivers. Their website booking app is deliberately vague.

Disgraceful – Terrible company. DO NOT USE. Pre Booked a maxi taxi pick up for 330am tomorrow to get a family of 5 to the airport. Woke up and rechecked the link sent with the booking to see that it was cancelled! Called them and asked what the hell was going on. Got told no maxi taxis were available and they had called me the day before to discuss ( I was… Read more

packing and cleaning until midnight so doubt I missed the call). When I asked what I was supposed to do they said “ call a competitor “ and hung up.

Went 13cabs instead, they were perfect.

No excuse for the management's disgraceful behaviour – Disgusting the way they don't turn up even when booked early. This causes great stress and cost to the customer, through missed appointments and ruined outings. This is unnecessary and ridiculous in this computerised age. No wonder new companies are taking over, especially for wheelchair taxis.

FOREVER WAITING – Second time over 1 hour late both times-missed a medical appointment-first time even after booking a day ahead-same old excuse " next available cab'!!!!-no one believes being on time anymore!!!!!!!!!!!

Poorest booking service I've ever experienced – A booking for my 92 year old mothers birthday to return her to a nursing home in Redlands today was made 24 hours in advance, as it required wheelchair capability. At the booked time nothing had arrived and no advice was given by the company as to when one could be expected. After a number of phone calls by my brother and sister, still no… Read more

arrival time could be provided let alone confirmed. 3 hours later - still nothing. This is an absolute disgrace, and it ruined my mothers birthday outing. We are absolutely disgusted and if I could give a zero rating I would. I will be making this a formal complaint and will provide B&W cabs with all of the details they need. In short though my message to the company is DO NOT make a booking if you are unable to provide the service. Its hard enough to get our mum out and about but this will make it just that much harder. To any prospective users do not trust a booking to be any sort of guarantee that the service will be provided.

Bad driving – A black and white taxi driver cut the corner as I approached an intersection, I yelled at him, then he ubused us. Not a good look when he is in a black and white taxi, also not good for my child to experience. I didn’t get his number plate, maybe the dash cam might have picked it up. If so it will be submitted to QLD police

Very very unhappy – Booked a cab 2 weeks in advance to attend a function Waited 10 minutes after booking time for the cab seen a bw cab asked about the booking and was told to rebook called bw cab company 20 minutes after waiting to be told they only started looking for a cab 10 minutes before reservation time and I would have to wait for the next cab driver went… Read more

to the function 45 minutes after being at the function be cab company called and asked if I would like a cab and I said no I would definitely not recommend this company to anyone

Rockhampton maxi cab i got was and is dismal and appalling and unroadworthy – State of the maxi taxi I got was dangerous, hot with no air-conditioning and smells like someone took a shid in it . Bald tyres on two taxis I've seen now.

Wow, what a bunch of morons! – Wow, what a bunch of morons! I pre-booked a taxi at 10:04am for a specific 11:18am pick-up, to make an appointment that was about a 6 minute drive away which I needed to be there by 11:38am, so basically giving myself an ample 14 minute buffer/wait time once I would arrive at the desired location. Apparently though, your policy is to show up… Read more

whenever the hell you want to, like ten minutes early, and then ditch the customer because they are not promptly waiting at 11:08 instead of 11:18. I went out four minutes early (that’s 11:14, cos you’re obviously crap at telling the time) to wait for the 11:18 scheduled pick-up in vain, as it had already abandoned me six minutes previously. When I rang to complain, I was met with total indifference and disinterest in your company’s stupidity having just screwed me over, and then they had the temerity to ask if I wanted to order another taxi, I’m assuming so it could show up 18 hours late. Needless to say, I missed my appointment. I suggest you get your drooling, knuckle-dragging, brain-dead drivers to watch “Play School” on ABC2 where they will be taught how to tell the time… but no, you’d rather screw over your customers as you happily wave goodbye to money that was meant for you and watch it go to your competitors instead. Make sure you give yourselves massive bonuses as a reward for your blatant stupidity and ineffectual business practices. Again, wow, what a bunch of morons! No wonder your google rating is so pathetically low.