Bounce and Party
Verified6 reviews
Rude and no customer service what so ever – Very rude and no customer service. Made up rules, told me I need to pay an extra 1.5% fee for the date I wanted and then when I agreed also told me after I asked about a specific package that it was a minimum $500 too. My event is not on a public holiday!!!! Definitely do not recommend! [Name Removed] was very rude told me to look elsewhere then hung up!
Good service – I hired Bounce and Party for my husband 50’th Birthday party. Process was simple, Lana was really nice, the photographer arrived on time, good customer service. I would hire them again if I need them.
Great service – Lana was fantastic to deal with from start to finish. The products provided in the mega diamond package were perfect for our daughters birthday party and Lana herself did such an amazing job face painting and entertaining our little ones. 10/10 and will certainly be booking again!
Rude customer service! STAY AWAY – [Name Removed] was very rude and not great at all wit. Her customer service. She didn’t want to help me and was very demanding for the $50 deposit on the spot, she then told me to look elsewhere for help and to never contact again. Not very professional just fire her already!
Atrocious company! Stay Away! – After multiple exchanged text massages, after being rushed into making a decision, after proposing one service and saying ‘well you can’t book this if you don’t book that as well’... basically extortion! In the last moment just before the party, this company advises that they took another booking and can no longer provide what I had requested. Would not recommend dealing with this company one bit. STAY AWAY!!!!
So good, I upgraded it 2 weeks later for another party – Booked a ballpit for our Xmas baby and mums group get together. Prompt arrival and set up of product and then picked up and packed away on time at the end. No fuss and polite, easy interaction with the organisers. We enjoyed it so much I booked it for my Daughters first birthday party and upgraded to a bigger package. Highly recommend this service!
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