4Breville Dual Boiler with Smart Grinder BES920 / BCG820

Breville Dual Boiler with Smart Grinder BES920 / BCG820

 Verified
4.3

201 reviews · Statistics

PositivevsNegative
83% · 16621 · 10%
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Product is used
  • Daily (29)
  • Several times a week (1)
Build Quality
3.8 (26)
Value for Money
3.9 (27)
Ease of Use
4.5 (26)
Cleaning & Maintenance
4.1 (24)
Noise Level
3.5 (25)
Consistency
4.3 (24)
Milk Frothing
4.4 (24)
See the Best Appliances in 2024 as rated by Australians on ProductReview.com.au.

Reviews

Breville Dual Boiler with Smart Grinder BES920 / BCG820201 reviews
Fur Face
Fur FaceVICGreater Melbourne (Inner), VIC6 posts
  Dual Boiler with Smart Grinder BES920 / BCG820
Jane
JaneVICGreater Melbourne (Metropolitan), VIC6 posts
  Verified BES920

Get hyped up about a dual boiler

Very easy to setup and use. Manual provided very clear and simple to follow.instructions. Easy to move around the bench with wheels that you can release and lock the machine into place.
Minimal fuss for great results.
Heated top shelf. Heats milk and froths nicely. With little hassle. Bought prominently for short blacks and have enjoyed perfecting the taste.
Can adjust machine to produce a nice hot coffee or to your preferred temperature.
The machine has nice lines and clean look. Fits nicely in the corner of the bench. Show details
Build Quality
Cleaning & Maintenance
Noise Level
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Tab
TabVICGreater Melbourne (Metropolitan), VIC4 posts
  Verified BES920

Fantastic home coffee machine

After 10 years of using a previous model dual boiler from Breville I decided to get a newer model as I felt like the old machine needed to retire. First coffee made felt just like a perfect cup at my local cafe. This machine never fails and really does make a great coffee. Show details
Noise Level
Rob
RobQLDSouth East Queensland, QLD4 posts
  BES920
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Consistency
Milk Frothing
JTem
JTemSydney14 posts
  BCG820

Perfect grinder

This is a well priced and high quality grinder from Breville. I simply couldn't live without it as I use it to freshly grind my daily coffee! Show details
Jason Kumar
Jason KumarSAMetropolitan Adelaide, SA2 posts
  BES920
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Consistency
Milk Frothing
Kenmac
KenmacQLDSouth East Queensland, QLD9 posts
  BES920

Great machine with cafe quality coffee

You need to program the machine (easy) to get the coffee you enjoy most. I changed the pre-infusion to 13 seconds then adjusted shot volume to suit my taste. I use setting three on my coffee grinder. I get a great crema and the frother works a treat but still to master latte art. Overall a very impressive machine. Show details
Noise Level
Nicole
Nicole9 posts
  BES920
Noise Level
tony l.
tony l.QLDWide Bay-Burnett, QLD7 posts
  BES920
Noise Level
beebeegee
beebeegeeVicMelbourne, Vic242 posts
  Verified BES920
Value for Money
Cleaning & Maintenance
Noise Level
Moonmag
Moonmag15 posts
  BES920

Love this Coffee Machine!

I wish I would've upgraded earlier. The dual boiler makes the temperature always stable either dosing or frothing. Just the basic skills required when frothing milk and you are guaranteed a silky textured milk. Even my kids can use it to froth for their hot chocolate. Show details
Positivity24
Positivity24VICGreater Melbourne (Outer), VIC8 posts
  BES920

Life-changing

I have this coffee machine for four years and it has literally changed my life. I rarely have coffee out anymore because I prefer the coffee I brew myself. I almost lost it when we got an ant infestation in the machine last summer, unbelievably gross and not as rare as you think! I was ready to dump in but I got it serviced and they cleaned and sanitised it and it is as good as new and working great. I would have no hesitation in buying another.
Steve W
Steve WNSWSydney, NSW4 posts
  Verified BES920

When coffee is life, this is a lifesaver!

This machine is so easy to use and pours a beautiful coffee and crema consistently. This is our lockdown saviour!!! Great quality, easy to configure and simple to maintain as well. Great temperature coffee and works well either as an espresso or latte - the dual function is a standout.  Show details
Noise Level
Gerry
GerryNSWSydney, NSW30 posts
  BES920
Noise Level
Consistency
Milk Frothing
Mary
MaryMelbourne6 posts
  BES920

Ok .... til it breaks! Again

Makes good coffee. We unfortunately cracked the head and $450 later got it back. We were told this is due to overfilling. We have been super careful and 3 years later same issue. Again it would be $590 to fix. Decided to buy different brand. It was expensive machine so this is disappointing. Show details
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Consistency
Milk Frothing

Questions & Answers

Charles
Charles · BES920 (Dual Boiler)

The steam dial actuator on my Breville 920XL is dripping/leaking. The actuator seems to be really stuck, as in calcium deposits have built up and making it really hard to remove. I'm afraid that if I really work on the screws, something will break and I'll have to replace the actuator anyway. Should I go ahead and do my best to remove it because I really won't damage anything? If I do need to replace it, the US web sites say it is out of production. But I can easily find that actuator in Australia! Does anyone know a source in the US?

Rob
Rob  
Charles
Charles  
Sophie D.
Sophie D. · BES920 (Dual Boiler)

Hi there, I have a brand new dynamic duo set but I can never get the dual boiler to reach past 5-6 bars. I have the grind on 11 with a firm tamp, temperature is on 92c (as it was burning at 93c), the group head gets placed firmly with no leakage. The shots are not coming out very nice either. I would love some help with this please. :)

JTem
JTem  

11 is way to coarse on the grind setting. Go finer down to at least a 5 or even 4 and you’ll get a much nicer brew!

Sophie D.
Sophie D.  

Thank you! Yes the recommended setting by Breville is 12. I've now turned it down to 5 and then 4 as you suggested and wow what a difference!

J T.
J T.  

That’s great to hear, enjoy!

Matt D.
Matt D. · BES920 (Dual Boiler)

Wanting to buy a Dual Boiler but have seen some videos and threads about the steam wand not working after descaling the machine. Is this still an issue recently as the sources are from a few years ago?

Kenmac
Kenmac  
Matt D.
Matt D.  

Thanks for the response however was asking about the issue after a descale has been completed. Has this happened to you?

Details

Compare all Breville Dual Boiler with Smart Grinder BES920 / BCG820 listings
CategoryAppliances and Semi-Automatic and Manual Coffee MachinesAppliances and Coffee Grinders / Roasters
Price (RRP) $1699.95$299.95
Width372mm160mm
Height377mm389mm
Depth404mm214mm
Pump Pressure15bar
Water Tank Capacity2.5L
Number of Grind Settings60
Coffee Bean Capacity450g
Input Power2200w165w
Replaced byBreville Dynamic Duo BEP920Breville Dynamic Duo BEP920
  • MPN: 6098 and BES920
  • GTIN13: 9312432021937

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