I’ve owned two of these. The first I had 4 years - purchased as a factory second. It had a slight leak, which could have been fixed but give I paid around $500 for it I decided best to get a new one.

I’ve also had the smart grinder that goes with it for about 4 years

Unless you have no coffee making skills there is no need to spend twice the cost of this on an Oracle.

It is very easy to use - and provided you grind the beans to a sensible grade (smart grinder makes this easy) and use at least 13gms of coffee you get a great shot each time...

Makes good coffee. We unfortunately cracked the head and $450 later got it back. We were told this is due to overfilling. We have been super careful and 3 years later same issue. Again it would be $590 to fix. Decided to buy different brand. It was expensive machine so this is disappointing.

Bought expresso maker from BingLee in April. Coffee was good at first. After 2 months, each cup of expresso gradually become twice as big, and thin. I tried different brands of coffee beans, grinds size, volume. Non seems to work.
I rang Breville 10 times over 3 days, listening to 'Your call is important to us...' for up to 10 minutes each, before I surrendered and left my phone number. Nobody seem to be care enough to call back for an discussion.

I've used this machine plus the associated grinder on a daily basis for a full 4 years. The counter indicates 4800 shots pulled (to see this hold 1 cup and 2 cup buttons for a few seconds, then power on, when you see 00:00, press menu, then multiply the number by 10). There have been no defects or leaks whatsoever. The only small niggle is the "descale me" message that remains even after you've done the descaling. This is a well known firmware issue. I didn't bother getting a firmware update, it's easy to work around (get into the maintenance m...

I purchased the BES920 in Jan 2017 from Harvey Norman. I thought that it was fantastic producing cafe quality strong coffee. So I encouraged my brother and mother to also get one. Within a year the boiler broke and was fixed under warranty, I think that it should have been replaced. 2 years later (Jan 2020) out of warranty and boilers were totally gone. Repair man said it would cost more to fix. Seems my brother had the same issue and his boilers broke within 3 years also. No coincidence, repairman told him it's a common fault. For $1000 I expect more than 3 years of use. Really annoyed and disappointed. 4 yr extended warranty and all would be fine.
Produces great coffee but make sure you get the extended warranty.

Very disappointed. This machine was great, when it worked, up until a few months out of warranty. Now I have a $1200+ machine that is unusable, and i have to pay to get it fixed. Paying this much for a machine to last a couple of years is absurd, the quality should be much better than that but there are so many people posting stories of similar issues with this machine, Breville clearly have some quality issues to address. Will be getting the repair quoted and going to ACCC if i have to, to ensure that Breville cover the repair costs of their faulty product. Have also had quality issues with other Breville appliances, this is the last straw and i will NOT be buying Breville again.

I brought this machine as a clearance model(bes920) for $999, they’re now bep920, the difference is they’ve gone from 1700watt up to 2100 watt, no biggie because I brought solely on the reviews for the older model.. I’ve had it a week And so far absolutely love every bit of this machine, heats up quick, makes great consistent coffee and the frother is better than I expected (that was important for me).. Can’t fault it and will give a update in due time.

I've had this for a couple of years now I think, never misses a beat, primarily used to grind to make cold brew. I probably use it once every month or two and it faithfully works every time.
So, why review now? Well, I was looking up this to recommend for a friend and thought I best also contribute as a long time owner as I use this site a lot myself when looking to buy appliances.
Cheers.

I bought the BES920 and Smart Grinder 3 years ago and it hasn’t missed a beat. It took a bit of playing with the grinder to get the best combination of time and grind for a great cup. It is probably due for a service as a couple of washers appear to have been worn, however after a few thousand cups of coffee, it is a total bargain. Having a dual boiler is great, I had a single boiler Delonghi model before this, and frankly it was crap. I can not recommend this high enough, it’s a bargain.

Closest one can get to commercial in the home for under $1000aud. Really for an enthusiast or someone looking to become one. This machine provides the tools to get the most out of any bean

I have had this machine for two years. It has given reliable service and has delivered consistently good shots. I have cyclists in the family - they drink triple shot macchiatoes. I prefer latte. All of us love the coffee. Customer service responded extremely well to my recent request to have the firmware reset after descaling.

Hmmm ok, where do I start.

First up, i'm no trained coffee expert.

I bought this as an amateur due to its manual nature, and good reviews online, generally. Its a learning device I can use every day and its not in the few thousands and up price range as I've found espresso machines can be. I wanted to learn to make good coffee, but not have to pay stupid amounts. Actually really good coffee, not just accepted morning caffeine.

The main obstacles I see in using this product will be inexperienced people who don't use the right coffee, and don'...

Had been using a cheap grinder for coffee for 2 weeks. Always get inconsistent in grind size and poor extraction. So decided to get one of this grinder after research. So after using this grinder, my extraction is way more crema on top and tastes a lot better! Best buy

Bought this machine to replace a Sunbeam which shuffled off its heating coil... See what I did there?
This machine, for a mainstream consumer brand, produces amazing coffee if you know how to whisper to it sweetly. The manual, accessories and promotional materials that come with the machine all focus on consistency as being the key to producing great espresso; with which I do not disagree. It uses a commercial sized (58mm) group head & portafilter, as well as dual boilers which enable simultaneous espresso extraction & milk texturing. Increment...

After purchasing a home coffee machine, it quickly became apparent that if I was serious about getting the best out of my new machine, I would need to be able to grind coffee beans. After my usual research, I chose the Breville BCG820BSS Coffee Grinder.

Breville have done their homework. The machine caters for all coffee types, espresso, filter, plunger (French press) and cold press. And in this capacity, the machine will take small to large group handles, a filter basket (from your filtered coffee machine), or an impressively designed airtigh...

Using this machine daily.
Good:
Paid $799 and get a dual boiler
Manual option, everything is adjustable
Can do coffee a semi pro way given a good grinder (not the breville one IMO)
Easy to clean , easy to move
Looks ok

Cons:
Pressure getting funny after 2 years...

Purchased August 2014 when we previously owned small biz cafe with a commercial triple group head machine. Being full time baristas we wanted "real" coffee at home (not pod!) & Breville was arguably the best balance between cost & semi auto prosumer functionality. After 5 years ownership it's mostly positive experience - slower than commercial machine but does good job of extraction & decent microfoam (if you have right technique), easy enough to clean & descale, holds temperature, aesthetically pleasing, ideally paired with Smartgrinder (origi...

Just returned the second Sunbeam EM7100 within a week as neither of them produced enough steam power to produce micro foam, they only heated the milk, terribly underpowered, to get half decent espresso required a lot of fiddling with the settings. The Good Guys had this beauty marked down to $485.00. Straight out of the box it made a near perfect Latte macchiato without even trying, beautiful rich micro foam in under 20 secs, perfect temperature, rich espresso fabulous machine for a home domestic appliance. Highly recommend this machine if your not a coffee snob and just love a good coffee.

Love the versatility of this machine. It makes great coffee and is easily adjust to make coffee to everyone's taste. I love the fact that I can make coffee and texturise milk at the same time.

This machine replaced my Oracle Touch and it was the best purchase I have made. It is consistent in the grinding and the draw of the coffee is perfect. You need to make sure that you put in good coffee - the rule is rubbish in rubbish out and that is true. Fresh beans grind perfectly and the after using a professional machine this machine is perfect.