machine stopped working just outside of warranty
Very disappointed. This machine was great, when it worked, up until a few months out of warranty. Now I have a $1200+ machine that is unusable, and i have to pay to get it fixed. Paying this much for a machine to last a couple of years is absurd, the quality should be much better than that but there are so many people posting stories of similar issues with this machine, Breville clearly have some quality issues to address. Will be getting the repair quoted and going to ACCC if i have to, to ensure that Breville cover the repair costs of their faulty product. Have also had quality issues with other Breville appliances, this is the last straw and i will NOT be buying Breville again.
I brought this machine as a clearance model(bes920) for $999, they’re now bep920, the difference is they’ve gone from 1700watt up to 2100 watt, no biggie because I brought solely on the reviews for the older model.. I’ve had it a week And so far absolutely love every bit of this machine, heats up quick, makes great consistent coffee and the frother is better than I expected (that was important for me).. Can’t fault it and will give a update in due time.
I've had this for a couple of years now I think, never misses a beat, primarily used to grind to make cold brew. I probably use it once every month or two and it faithfully works every time.
So, why review now? Well, I was looking up this to recommend for a friend and thought I best also contribute as a long time owner as I use this site a lot myself when looking to buy appliances.
Awesome machine, perfect cup
I bought the BES920 and Smart Grinder 3 years ago and it hasn’t missed a beat. It took a bit of playing with the grinder to get the best combination of time and grind for a great cup. It is probably due for a service as a couple of washers appear to have been worn, however after a few thousand cups of coffee, it is a total bargain. Having a dual boiler is great, I had a single boiler Delonghi model before this, and frankly it was crap. I can not recommend this high enough, it’s a bargain.
Can't recommend enough!
Closest one can get to commercial in the home for under $1000aud. Really for an enthusiast or someone looking to become one. This machine provides the tools to get the most out of any bean
Purchased in January 2020 for A$400.00.
- BES920 (Dual Boiler)
- Verified purchase
Great machine, excellent backup
I have had this machine for two years. It has given reliable service and has delivered consistently good shots. I have cyclists in the family - they drink triple shot macchiatoes. I prefer latte. All of us love the coffee. Customer service responded extremely well to my recent request to have the firmware reset after descaling.
Easy to use, difficult to master....
Hmmm ok, where do I start.
First up, i'm no trained coffee expert.
I bought this as an amateur due to its manual nature, and good reviews online, generally. Its a learning device I can use every day and its not in the few thousands and up price range as I've found espresso machines can be. I wanted to learn to make good coffee, but not have to pay stupid amounts. Actually really good coffee, not just accepted morning caffeine.
The main obstacles I see in using this product will be inexperienced people who don't use the right coffee, and don'...t have a clear idea of what they're trying to achieve. Its a manual device, with some automation / standard settings for shot temp, pre-infuse time and shot length. All are customisable through the digital display on the front and its associated buttons. There is a manual shot button along with a single and double shot, all customisable as stated.
- BCG820 (Grinder)
- Verified purchase
Best value for a coffee grinder
Had been using a cheap grinder for coffee for 2 weeks. Always get inconsistent in grind size and poor extraction. So decided to get one of this grinder after research. So after using this grinder, my extraction is way more crema on top and tastes a lot better! Best buy
Highly capable and reasonably idiot-proof
Bought this machine to replace a Sunbeam which shuffled off its heating coil... See what I did there?
This machine, for a mainstream consumer brand, produces amazing coffee if you know how to whisper to it sweetly. The manual, accessories and promotional materials that come with the machine all focus on consistency as being the key to producing great espresso; with which I do not disagree. It uses a commercial sized (58mm) group head & portafilter, as well as dual boilers which enable simultaneous espresso extraction & milk texturing. Increment...
- BCG820 (Grinder)
- Verified purchase
A Real Statement in Home Coffee Grinders
After purchasing a home coffee machine, it quickly became apparent that if I was serious about getting the best out of my new machine, I would need to be able to grind coffee beans. After my usual research, I chose the Breville BCG820BSS Coffee Grinder.
Breville have done their homework. The machine caters for all coffee types, espresso, filter, plunger (French press) and cold press. And in this capacity, the machine will take small to large group handles, a filter basket (from your filtered coffee machine), or an impressively designed airtigh...t jar that is included in the package. The group handles have an option of two cradles, magnetically held, depending on the size handle being used. There is a removeable bottom tray also held by a magnet. The hopper takes more beans than is required but would hold near to half a kilo. (I only dispense what I need for the day and keep the bulk sealed in its bag to maintain freshness.) The locking feature of the hopper ensures safety - the machine will not operate without it being locked in place. This protects access to the grinding burrs. When unlocked, the hopper may be removed without spilling any beans from the bottom. There is an air-tight lid which probably affords some contribution to maintaining bean freshness, and the lid also has a pull-ring to help remove the lid - a nice thought. The machine will allow activation by the group handle pressing a button at the back of the dispensing area. In dispensing ground coffee, I initially weighed the group handle before and after. A barista taught me that consistent weight is one step towards getting perfect coffee. Compared to many other grinders, the Breville is reasonably quiet. But don’t expect whisper quietness. Remember, we are grinding coffee beans.
4 years review you get what you paid for
Using this machine daily.
Paid $799 and get a dual boiler
Manual option, everything is adjustable
Can do coffee a semi pro way given a good grinder (not the breville one IMO)
Easy to clean , easy to move
Pressure getting funny after 2 years...
5 years later mostly Good but some Downsides
Purchased August 2014 when we previously owned small biz cafe with a commercial triple group head machine. Being full time baristas we wanted "real" coffee at home (not pod!) & Breville was arguably the best balance between cost & semi auto prosumer functionality. After 5 years ownership it's mostly positive experience - slower than commercial machine but does good job of extraction & decent microfoam (if you have right technique), easy enough to clean & descale, holds temperature, aesthetically pleasing, ideally paired with Smartgrinder (origi...nally had Delonghi grinder but not fine enough even after hacking). Downsides the consumable carbon water filters are expensive & hard to find as very few stores carry them. Group head seal wore quickly requiring multiple replacements until Breville instructed us to have modified assembly replaced at our cost out of warranty. Would have been nice to get design right initially or offer some manufacturer support for infield fix but suppose that's the risk of being an early adopter. Still going today so only one blemish (albeit ~$400 mod!) on a long term caffeine love affair.
WOW ... love this machine.
Just returned the second Sunbeam EM7100 within a week as neither of them produced enough steam power to produce micro foam, they only heated the milk, terribly underpowered, to get half decent espresso required a lot of fiddling with the settings. The Good Guys had this beauty marked down to $485.00. Straight out of the box it made a near perfect Latte macchiato without even trying, beautiful rich micro foam in under 20 secs, perfect temperature, rich espresso fabulous machine for a home domestic appliance. Highly recommend this machine if your not a coffee snob and just love a good coffee.
Love the versatility of this machine. It makes great coffee and is easily adjust to make coffee to everyone's taste. I love the fact that I can make coffee and texturise milk at the same time.
Purchased in August 2019.
This machine replaced my Oracle Touch and it was the best purchase I have made. It is consistent in the grinding and the draw of the coffee is perfect. You need to make sure that you put in good coffee - the rule is rubbish in rubbish out and that is true. Fresh beans grind perfectly and the after using a professional machine this machine is perfect.
- BCG820 (Grinder)
- Verified purchase
Excellent value for Money
Breville BCG820BSS Coffee Grinder
Well after two years down the track and using the Breville BCG820BSS every day I thought it was about time to put pen to paper and write down my thoughts about this product. The unit was well packed and complete with all fittings, easy to assemble the last couple of parts that are separated for packing purposes & in a short period of time I was able to attempt my first grind. The first thing I noticed was that there was no static electricity charge in the coffee grounds, and they fell neatly into the tamper ba...
Breville Coffee machines - My experience
This is a review of both 920 and 820 machines.
Over many years we have purchased and used a variety of different coffee machines (none that included a built in grinder).
After our last machine failed we researched and purchased both these Breville ma
I can't tell you how much I love this machine!
This machine is a game changer. Well, for me it has been. For several years, I owned a pod machine. I had always side-eyed the Dual Boiler, but the initial cost stopped me from purchasing. In hindsight, it might have been a better deal, given the price of pods.
Fast forward to May this year, my pod machine was playing up and hubby insisted we look at another machine. I almost bought another pod machine, but one afternoon we were walking through Harvey Norman, and I side-eyed the Dual Boiler. Again. And this time I couldn’t resist. The Duo dua...l boiler came with the Smart Grinder, and two kgs of free coffee. All for $1089. I did consider the Breville Barista, but had read several reviews where the grinder failed and overall, people appeared happier with the Duo. I’m so glad I bought this machine! No more pods (I felt terrible as they ended up in landfill) and since May, I have had fun playing with different coffee beans. I can’t have dairy and use soy milk. The soy milk turns out perfect every time. I love that I can have ‘hot’ milk – you are in control of the temperature. I can’t remember the amount of times I ordered coffee at a café and the milk was lukewarm. Not anymore! It look a little bit to figure out the grind size and timing, but now I have it sorted, I have perfect coffee every time. Here’s what I love most about this machine: - Quick heat up. In 90 seconds my machine is ready to go! - I can make two cups of expresso coffee at once. Perfect for when the family drop by - The water tank is huge! I can go a couple of days without needing to fill it back up. There’s a filter in the tank, which means you can use tap water with confidence. - I can programme all my favourite coffee types with the touch of a button.
Dail your coffee grind
I bought an 820 and used it only for a week and the grinder failed. Breville replaced it without a problem and the second one has been grinding away for a month or two and I really like it. It has its own timer so you don't have to stand with your finger on the button while it grinds. I like the different settings for the grade of grind. I do find some ground coffee under the container when I use it but not a major problem. I haven't used the single or double grind feature. As I often have a second cup during the day I always use the container
It offers settings for volume and fineness of coffee powder. The digital display is useful. The automatic start function is quite handy. The user interface is excellent. I bought it to replace my old Delonghi grinder that can’t make fine powder anymore. It is a pleasant surprise that the coffee is markedly better with this grinder.
Questions & Answers
My Breville bes920 steam wand has stopped working, I get 3 bi bi bi sound when I open it. I thought it could be non desalting problem, but unfortunately problem persist after I descale. Anyone know what might be the problem? I live in Malaysia, I bought unit from Melbourne, no local agent to help.
Hi just descaling my Breville Dynamatic Duo BEP920 and it says there should be a countdown of 20 (assuming minutes) but can’t see anything is this normal do t know if it’s heating up in the boilers or not
Hope someone can help
I have recently completed a descale on my dual boiler. Reset and all good, however, when I turn in machine, with Water tank half full, i can hear machine filling up with water then reaches temperature and extracts well (9.5 bar) and steams milk, however after I turn it off , water must be leaking from machine as within few hours the drip tray is completely full of water and the water tank is empty - didn’t do this before the descale? Any ideas?
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.