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Disappointing product and customer service from BrevilleDynamic Duo BEP920BKS (Black Sesame)
Poor product and poor service from Breville AUSTRALIA. This is the second Breville dynamic duo in as many years the first one was constantly leaking and this second machine purchased 9 March 2023 boiler packed up steaming from top leaking throughout machine by 2 July 2023. The worst customer experinece and service I have ever received. Really cannot express in words how disappointed by the product and appalled by how Breville dealt with the issues. See images. Over heated to 107 ruined wooden bench top. Breville want to descale. The machine shu... Read moret down due to excessive temperature. Breville did not want to help it is 3 months old. Dangerously hot is a concern Steam coming from the top yet Breville revert to script of descale to fix the issue. Ridiculous for the $2000 plus this is substandard. Better to put towards a proper brand. This is the second Breville I have had in 2 years. Really bad do not reccomend.
Great machineDynamic Duo BEP920BSS (Brushed Stainless Steel)
Great machine quick to heat up and great coffee when you get the grind adjusted just right. Only issue is longevity, our previous one died after 6 years and not worth fixing.Show details
Not worth the expenseDynamic Duo BEP920BKS (Black Sesame)
We have had nothing but problems. We have taken it to the repair 3x since owning the machine. Once within the 2 year warranty & twice after. After 4 years the mother board has packed it & we have been quoted over $500 to fix it. We stated our case to Breville that an expensive machine shouldn't have failed so majorly & to at least pay for the parts to repair but they said no. Never again!Show details
Worth every penny, Best bang for your buck.Dynamic Duo BEP920BSS (Brushed Stainless Steel)
Ok so its been over 8 years with this machine and I thought it be worth writing a review.
This machine absolutely exceeds any expectations when it comes to a Duel boiler and grinder package.
Was looking at getting a lamazaco unit when this fails but sadly, it still is steaming along.
Ones you get your grind right there is no stopping this machine for an everyday brew.
Definitely not a commercial machine but have had groups of people over and can easily serve as many as you want being a duel boiler and all.
I recommend this to anyone who are prepared spending over 4K on a singe machine. Honestly you wont waste your money on this.Show details
Makes great coffee, poor quality machineDynamic Duo BEP920BSS (Brushed Stainless Steel)
I purchased my Breville dual Boiler coffee machine August 2019 it makes great coffee But the casing of the machine is made from stainless steel which I would expect not to go rusty but since I have had it I have had to constantly remove rust from the machine. I don't live near the beach and my home is air-conditioned and I have lots of other stainless steel products in my kitchen. After contacting breville the only thing that they could come up with is keep polishing it with a stainless steel cleaner.Show details
Makes home made coffee that matches the quality of cafesDynamic Duo BEP920BKS (Black Sesame)
I bought this machine as I was looking for a semi automatic machine that could accurately extract coffee in terms of quantity and temperature and froth milk with texture akin to what you would get at a cafe. Overall, the Breville Dynamic Duo has lived up to my expectations.
After some tinkering with the grinder dose (which depends on the freshness of the beans I bought), I was able to accurately and consistently extract coffee at 9 bars which is what typically occurs at a cafe.
I am very satisfied with the consistent temperature of the coffe... Read moree extracted being at 93 degrees Celsius due to the presence of a boiler as opposed to a thermoblock model where water passes through a hit surface, which may result in temperature inconsistency The quality of the frother is also outstanding as I have been able to froth milk and alternative milks with microfoam which has enabled me to do latte art. The presence of the dual boiler in the Breville Dynamic Duo means that I can extract coffee at 93 degrees Celsius and froth milk at the same time. As a result, I have been able to do latte hearts and look forward to learning more latte art. Overall, I believe that the Breville Dynamic Duo is worth the investment.
Unreliable, Inconsistent & disappointingDynamic Duo BEP920BSS (Brushed Stainless Steel)
In January we purchased this machine from Harvey Norman in Thomastown as a home coffee machine to make a couple coffee's per day. From initial purchase I was disappointed with the consistency of the coffee being made by the machine. Despite the grinder and machine being kept at constant settings the volume of coffee greatly varied with each pour. After a month and a halve of trialling we took back the machine to the store for a refund. They told us we were out of the refund period and needed to sent it away for assessment. They sent it to an in... Read moredependent repairer, who said there were no issues with the machine. We were unhappy with this report and requested for Breville to assess it. This process took 3 months from the day we dropped it off to Harvey Norman, to getting it back from Breville. Within this extended time period I had to constantly ring Harvey Norman which they rarely returned my phone call. Then I had to take it upon myself to organise Breville to get in contact with the store and get the machine sent across. Breville have assessed the machine and assured us that there is nothing wrong with it. We have had the machine back home for a couple of weeks but the issues of inconsistency with coffee pours remains. I am unsure what assessment was actually carried out because the issue is still present. We use freshly roasted coffee beans and are competent machine operators, however it's performance is bellow acceptable standards. A waste of $1600.00, I would not recommend this machine.
Machine won't lastDynamic Duo BEP920
Bought one in December 2016, repaired under warranty, the crashed in December 2019, liked the machine so bought another in December 2019, crashed under warranty after 15 months. Trying to get through to Breville is a joke and there response is waining in any form of customer service. Have now handed it over to Harvey Norman to handle. Been in for over 4 weeks now to be fixed...Is this normal.... NOPE. Done with any breville product. if you happy to spend the money for ok coffee for about 2 years of service from this machine, buy at your own risk.Show details
Really good coffeeDynamic Duo BEP920BKS (Black Sesame)
This machine is magic. It brings out all the mellow subtle flavours in the coffee. I have the smaller one (BES 870?) too and the difference from the same beans and water is noticeable. They are both good machines, but the dual boiler is outstanding.Show details
This is a toy.Dynamic Duo BEP920BSS (Brushed Stainless Steel)
After owning two Brevilles BES900 and a BES920 which I gave both away after a couple of years I decided to get a serious machine a Rocket Giotto. This is as good as cafe quality coffee that pumps out a seriously awesome coffee. Don’t waste your money at a machine you buy at an appliance store.Show details
De-scale, descale, repeat, repeat, repeat.Dynamic Duo BEP920BSS (Brushed Stainless Steel)
Have really enjoyed having this machine, it makes excellent coffee and has pride of place in our kitchen, along with its companion coffee grinder. However, it’s now leaking a little which is a cause for concern with a marble bench top. It recently prompted a descale, which was performed according to the instructions. The prompt continued to appear, so it was descaled again, and again. It has continued to ask to be descaled even though I have now performed five recent descalings. When I first descaled the machine, the descale prompt remained for... Read more some time but eventually disappeared. However this time, the prompt continues to be displayed. It might seem a small thing but it means determining the cleaning interval is next to impossible. Otherwise the machine has had a great workout over the past three and a half years and has performed very well.
Update after 3 yearsDynamic Duo BEP920CRN (Cranberry Red)
Having owned, used and now replaced my Dynamic Duo I thought that I would update my earlier review.
Features: Breville have done a great job with the design of the Duo - double boiler, PID temperature controller, heated group head (not E61 though), pre-infusion, shot timer etc. It comes with a good tamper and the levelling tool is great when you are getting used to the machine. The control panel generates alerts when cleaning is required and the pressure gauge helps getting the grind and tamping just right. Settings such as shot time, pre-infu
Used daily and always delivers a great coffee!Dynamic Duo BEP920BSS (Brushed Stainless Steel)
On our second unit now. First unit lasted years and then began to drip. I think a small o-ring leak up top directed steam onto the 2 main circuit boards. I have since repaired and use as a spare machine. Didnt really look after the first one but still lasted years and did a few 1000 cups!
Because this first unit was so good I replaced with the current model. Must say the new unit seems a little noiser but knocks out an awesome coffee. Smart Grinder is brilliant.
Nice coffee. Unreliable machine. Appalling serviceDynamic Duo BEP920BSS (Brushed Stainless Steel)
I first bought one of these machines from the Good Guys (with a 5-year extended warranty through their Concierge program) in 2016 - and loved it. Simple to use, excellent coffee every time. Liked it so much that we bought a second one for our beach house. The first machine had it's first major problem after ~2 years. Close to $1000 in parts and labour - but covered under the warranty without hassle.
This kept it going for another couple of years - until we encountered a similar problem in January of this year. Took it for repair - after many e... Read moremails back and forth I was advised (by Concierge) to proceed with the repair and submit a claim for reimbursement. Now December and the claim has not been resolved. Each time I contact Concierge I receive a different set of excuses and am told that someone with call me back with a resolution. No-one has ever called back. Meanwhile the second machine broke (still under warranty). This time the bolt that holds the group head together sheared off. I called Concierge and was told that this was cosmetic damage and not covered by the warranty. I called Breville - I am still waiting to hear back. After much back and forth - including pictures of the coffee machine in pieces - I was told that this was cosmetic damage and that they would send the machine to be assessed - but if it was determined that this was not covered under warranty I would have to pay the service charge. That was six weeks ago and despite many phone calls I am yet to hear anything. If you do buy one of these machines - you need to be prepared for the possibility that it won't last. Personally, I won't be purchasing another Breville machine - and I will never buy anything from Good Guys ever again. In the meantime I am back to using my old Gaggia Classico. 12 years old and still going strong - and entirely self-serviceable.
Semi Auto Dual Boiler is best but a Poor grinderDynamic Duo BEP920BKS (Black Sesame)
Update 09/2022 - Steamer wand now keeps leaking dripping once its at temperature pressure, very annoying and will need to go back under another bloody warranty claim.
Update 03/2022, -16 months post purchase. The grinder associated with this DUO package has slowly gound to a HALT ( pardon the pun ), with the unhappy task of using Harvey Normans warranty service area again. The Grinder unit has been slowly, slowly changing its motor noise over the past month with it finally giving up the ghost. We use it to make up to 5-8 coffees a day if not m... Read moreore, not good enough i say from Breville. you just lost two stars. Should've purchased the coffee unit only and a better brand coffee grinder. This is my 4th upgrade 11/2020 of Breville coffee MC's over 15yrs. ( started from the early simple models to the 860/870 now this This dual boiler BEP model ) We roast our own blend of green beans in 25kg lots and This Machine really extracts the best out of the bean thus far, consistently. Easy 1 minute start up and temp reached is consistent & can froth/heat milk at the same time as extracting coffee. Its easily programmable as well as the grinder, BCG820 ( we can now grind to suit plunger/filter etc etc ) useful if going away or during a service of the 920. Supplied Manual is good. I Like the water filler at the top now + 2.5Ltrs water capacity and their are small wheels underneath if you need to move it. Ext; warranty product care is a max; of 3 yrs @ $199 extra ( total warranty of 5 ) and is recommended, as i've utilised this twice over the years as the BES870/860 seem to have problems in that 4-5yr timeline, we do output 5-8 cups a day in our family so the payback is worth the extra $ outlay. I'm hoping that with the updated dual boiler model the usefulness of this machine is way longer that 5 years. Ensure you clean/descale as per specs in the manual.
Questions & Answers
Please explain. Looking at prices.
Breville Dynamic Duo Coffee Machine and Grinder - Stainless Steel
Breville The Dual Boiler Coffee Machine - Black Sesame 1249
Breville The Smart Grinder Pro - Stainless Steel 299
I called Harvey norman. They reckon its Breville pricing ......
Is there any machine coming close to these specs and pricing?
I would like to be able to make 4 coffees without having to wait to let the machine cool down after doing the milk. Thank you so much for your answer.
Hi, I can't comment on the pricing sorry. When we bought ours there was a big variation in the same model between different colours. One of the good features of dual boiler machines is that you can brew and froth at the same time. I had no trouble churning out coffees non stop for guests with mine. My main issue with the Breville machine was that it wasn't reliable. I have replaced mine with an Expobar dual boiler and a MACAP grinder. If you are prepared to spend the extra money (double at least) to upgrade you will get a much more solid machine, that can be maintained and will produce stunning coffees. There are dozens of brands in this range including Expobar, Lelit, ECM etc, etc.
In my view Breville produce a pretty good machine for the price point.
It's seller pricing, That's Harvey Norman speak, justifying their prices. I bought the Duo with grinder for around $1200 from David Jones three and a half years ago when Choice showed the RRP at almost $1600 (stainless). Apart from the persistent claim it needs descaling (I'm about to give it its fifth or sixth descale since the notification came on), it has been very reliable. And it just keeps on churning out coffee as needed. You should be able to use an internet buyer comparison by putting the model name and number into a search to find the best price.
What is the real difference between the two coffee machines: Breville Dual Boiler BES920 and the Dynamic duo dual boiler BEP920 except the fact the second model comes with the grinder (worth $280) and power: 1700W v 2200W?
The price difference is significant: BES920: $999, BEP920: $1599.
Get an answer from our members and Breville representatives
|Category||Semi-Automatic and Manual Coffee Machines||Semi-Automatic and Manual Coffee Machines||Semi-Automatic and Manual Coffee Machines|
|Pump Pressure||15 bar||15 bar||15 bar|
|Input Power||2,200 W||2,200 W||2,200 W|
|Dishwasher Safe Parts||No||No||No|
|Water Tank Capacity||2.5 L||2.5 L||2.5 L|
|Dimensions||476 x 646 x 461 mm||476 x 646 x 461 mm||476 x 646 x 461 mm|
|Weight||13.6 kg||13.6 kg||13.6 kg|
|Features||Display Panel||Display Panel||Display Panel|
|Milk Frother||Steam Wand||Steam Wand||Steam Wand|
|Bean Grinder||Standalone Grinder Included||Standalone Grinder Included||Standalone Grinder Included|
|Coffee Bean Capacity||450 g||450 g||450 g|
|Manufacturer Warranty||2 year(s)||2 year(s)||2 year(s)|
|Colour / Finish||Brushed Stainless Steel||Black Sesame||Cranberry Red|
- MPN: 6925 and 6938
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