Breville Dynamic Duo BEP920

This Machine has been going strong for over 5 years now with no issues. Doing the usual maintenance and cleaning and its still working like its brand new. It has decent enough features and it's always nice being able to instantly steam the milk during or right after pulling a shot. If you're a DIYer you can also implement quite a few mods to give… Read more

it even more features and functions. For the price this is an excellent machine. Whether this is the best option now in 2025 - probably not but if you do get it know that this coffee machine can pull excellent shots when paired with a more capable grinder and will last quite a while.

The grinder is great for its price and features, but once you delve deeper into the coffee world you will quickly realise its limitations and will eventually be looking for something better.

Disappointing product and customer service from Breville – Poor product and poor service from Breville AUSTRALIA. This is the second Breville dynamic duo in as many years the first one was constantly leaking and this second machine purchased 9 March 2023 boiler packed up steaming from top leaking throughout machine by 2 July 2023. The worst customer experinece and service I have ever received. Really… Read more

cannot express in words how disappointed by the product and appalled by how Breville dealt with the issues. See images. Over heated to 107 ruined wooden bench top. Breville want to descale. The machine shut down due to excessive temperature. Breville did not want to help it is 3 months old. Dangerously hot is a concern Steam coming from the top yet Breville revert to script of descale to fix the issue. Ridiculous for the $2000 plus this is substandard. Better to put towards a proper brand. This is the second Breville I have had in 2 years. Really bad do not reccomend.

Makes great coffee, poor quality machine – I purchased my Breville dual Boiler coffee machine August 2019 it makes great coffee But the casing of the machine is made from stainless steel which I would expect not to go rusty but since I have had it I have had to constantly remove rust from the machine. I don't live near the beach and my home is air-conditioned and I have lots of other… Read more

stainless steel products in my kitchen. After contacting breville the only thing that they could come up with is keep polishing it with a stainless steel cleaner.

Semi Auto Dual Boiler is best but a Poor grinder – Update 03/24. The unit was not coming up to pressure, So it was under extended warranty so i sent it off to be assessed, assessment came back with it needing a new triac board and would be a 6 week wait, this was not good enough and I asked for an alternative, that alternative was a full credit on the purchase price at the point of purchase, I… Read more

suppose after 3&1/2 years and just under 10,000 household shots it has paid for itself. So we upgraded to an oracle semi auto 980 model. Can't complain as it works a treat. Now Just have a spare grinder to sell.

Update to BES 980 - April 2025 - steamer wand spat the dummy and wencto to pieces, sent it back under breville warrany and steamer want was replaaed in 24hrs. Update 09/2022 - Steamer wand now keeps leaking dripping once its at temperature pressure, very annoying and will need to go back under another bloody warranty claim.

Update 03/2022, -16 months post purchase. The grinder associated with this DUO package has slowly gound to a HALT ( pardon the pun ), with the unhappy task of using Harvey Normans warranty service area again. The Grinder unit has been slowly, slowly changing its motor noise over the past month with it finally giving up the ghost. We use it to make up to 5-8 coffees a day if not more, not good enough i say from Breville. you just lost two stars. Should've purchased the coffee unit only and a better brand coffee grinder. This is my 4th upgrade 11/2020 of Breville coffee MC's over 15yrs. ( started from the early simple models to the 860/870 now this This dual boiler BEP model ) We roast our own blend of green beans in 25kg lots and This Machine really extracts the best out of the bean thus far, consistently. Easy 1 minute start up and temp reached is consistent & can froth/heat milk at the same time as extracting coffee. Its easily programmable as well as the grinder, BCG820 ( we can now grind to suit plunger/filter etc etc ) useful if going away or during a service of the 920. Supplied Manual is good. I Like the water filler at the top now + 2.5Ltrs water capacity and their are small wheels underneath if you need to move it. Ext; warranty product care is a max; of 3 yrs @ $199 extra ( total warranty of 5 ) and is recommended, as i've utilised this twice over the years as the BES870/860 seem to have problems in that 4-5yr timeline, we do output 5-8 cups a day in our family so the payback is worth the extra $ outlay. I'm hoping that with the updated dual boiler model the usefulness of this machine is way longer that 5 years. Ensure you clean/descale as per specs in the manual. TIP;. We Descale with 50/50 white vinegar & water. These MC's work best when their used regularly, not once in while. The Black model suits our Kitchen decor, but the earlier superseded BES SS model can be found much cheaper on its own, ( BES Model @ 1700 watt, the updated BEP model @ 2200 watt - be aware? ) then just purchase the grinder separately ($200) or even a better grinder. see 03/2022 update above.

Makes home made coffee that matches the quality of cafes – I bought this machine as I was looking for a semi automatic machine that could accurately extract coffee in terms of quantity and temperature and froth milk with texture akin to what you would get at a cafe. Overall, the Breville Dynamic Duo has lived up to my expectations. After some tinkering with the grinder dose (which depends on the… Read more

freshness of the beans I bought), I was able to accurately and consistently extract coffee at 9 bars which is what typically occurs at a cafe.

I am very satisfied with the consistent temperature of the coffee extracted being at 93 degrees Celsius due to the presence of a boiler as opposed to a thermoblock model where water passes through a hit surface, which may result in temperature inconsistency

The quality of the frother is also outstanding as I have been able to froth milk and alternative milks with microfoam which has enabled me to do latte art.

The presence of the dual boiler in the Breville Dynamic Duo means that I can extract coffee at 93 degrees Celsius and froth milk at the same time. As a result, I have been able to do latte hearts and look forward to learning more latte art. Overall, I believe that the Breville Dynamic Duo is worth the investment.

Unreliable, Inconsistent & disappointing – In January we purchased this machine from Harvey Norman in Thomastown as a home coffee machine to make a couple coffee's per day. From initial purchase I was disappointed with the consistency of the coffee being made by the machine. Despite the grinder and machine being kept at constant settings the volume of coffee greatly varied with each pour.… Read more

After a month and a halve of trialling we took back the machine to the store for a refund. They told us we were out of the refund period and needed to sent it away for assessment. They sent it to an independent repairer, who said there were no issues with the machine. We were unhappy with this report and requested for Breville to assess it. This process took 3 months from the day we dropped it off to Harvey Norman, to getting it back from Breville. Within this extended time period I had to constantly ring Harvey Norman which they rarely returned my phone call. Then I had to take it upon myself to organise Breville to get in contact with the store and get the machine sent across. Breville have assessed the machine and assured us that there is nothing wrong with it. We have had the machine back home for a couple of weeks but the issues of inconsistency with coffee pours remains. I am unsure what assessment was actually carried out because the issue is still present. We use freshly roasted coffee beans and are competent machine operators, however it's performance is bellow acceptable standards. A waste of $1600.00, I would not recommend this machine.

Worth every penny, Best bang for your buck – Ok so its been over 8 years with this machine and I thought it be worth writing a review. This machine absolutely exceeds any expectations when it comes to a Duel boiler and grinder package. Was looking at getting a lamazaco unit when this fails but sadly, it still is steaming along. Ones you get your grind right there is no stopping this machine… Read more

for an everyday brew. Definitely not a commercial machine but have had groups of people over and can easily serve as many as you want being a duel boiler and all.

I recommend this to anyone who are prepared spending over 4K on a singe machine. Honestly you wont waste your money on this.

Not worth the expense – We have had nothing but problems. We have taken it to the repair 3x since owning the machine. Once within the 2 year warranty & twice after. After 4 years the mother board has packed it & we have been quoted over $500 to fix it. We stated our case to Breville that an expensive machine shouldn't have failed so majorly & to at least pay for the parts to repair but they said no. Never again! Show details

Machine won't last – Bought one in December 2016, repaired under warranty, the crashed in December 2019, liked the machine so bought another in December 2019, crashed under warranty after 15 months. Trying to get through to Breville is a joke and there response is waining in any form of customer service. Have now handed it over to Harvey Norman to handle. Been in for… Read more

over 4 weeks now to be fixed...Is this normal.... NOPE. Done with any breville product. if you happy to spend the money for ok coffee for about 2 years of service from this machine, buy at your own risk.

De-scale, descale, repeat, repeat, repeat – Have really enjoyed having this machine, it makes excellent coffee and has pride of place in our kitchen, along with its companion coffee grinder. However, it’s now leaking a little which is a cause for concern with a marble bench top. It recently prompted a descale, which was performed according to the instructions. The prompt continued to… Read more

appear, so it was descaled again, and again. It has continued to ask to be descaled even though I have now performed five recent descalings. When I first descaled the machine, the descale prompt remained for some time but eventually disappeared. However this time, the prompt continues to be displayed. It might seem a small thing but it means determining the cleaning interval is next to impossible. Otherwise the machine has had a great workout over the past three and a half years and has performed very well.

Update after 3 years – Having owned, used and now replaced my Dynamic Duo I thought that I would update my earlier review. Features: Breville have done a great job with the design of the Duo - double boiler, PID temperature controller, heated group head (not E61 though), pre-infusion, shot timer etc. It comes with a good tamper and the levelling tool is great when you… Read more

are getting used to the machine. The control panel generates alerts when cleaning is required and the pressure gauge helps getting the grind and tamping just right. Settings such as shot time, pre-infusion, water temperature etc can be customised and saved. Coffee Quality: With a bit of fiddling I was able to consistently produce a good quality expresso and cappuccino. Certainly as good as a typical coffee shop. My main issue was with the quality of the grinder. Build Quality: To pack all these features into a machine at a reasonable price (sub $2,000) means that the build quality is just not there. I had a number of niggling problems from the date of purchase and the Breville help desk were incapable of helping. In the end both the grinder and the expresso machine both failed and the machine was binned. Harvey Norman, as always, provided excellent service during the process of trying to get the issues resolved.

Used daily and always delivers a great coffee! – On our second unit now. First unit lasted years and then began to drip. I think a small o-ring leak up top directed steam onto the 2 main circuit boards. I have since repaired and use as a spare machine. Didnt really look after the first one but still lasted years and did a few 1000 cups! Because this first unit was so good I replaced with the… Read more

current model. Must say the new unit seems a little noiser but knocks out an awesome coffee. Smart Grinder is brilliant.

Poor quality, really bad customer service – This is the third machine I have had. First one made great coffee but leaked. So returned Second leaked so again returned. Third one started to leek shortly after I bought it but couldn't be bothered dealing with it again ( obviously poor workmanship/ design). This machine has always had a bit or trouble maintaining pressure and after de-scaling… Read more

for the first time the de-scale indicator came on and would not go away even after a second descale. It also started being even worse at maintaining pressure particularly with a double shot. Contacted customer support three times and no reply.

love the coffee this makes – We have had this machine for over 3 years now, it has had to be repaired twice but Breville supplied the parts free of charge even though it was out of warranty. I love the fact that it can be repaired and the ease at which you can make good coffee. This is a good buy and I would purchase another one of these again if I needed too Show details

I literally use it everyday – This machine definitely pays off it money. I did not buy a Breville grinder, but I found that my grinder works the same. Of course you'll need some time tuning your grinder to the spot that can let this coffee machine make the perfect expresso, but it's not that hard after a few trial and errors. If you love having fresh coffee at home, or if you love practicing latte art (like me), I'll definitely recommend this machine. Show details

No need to go out for a coffee now – Works perfectly. Took a bit of taste testing and fine tuning the grind but now consistently produces a great cup every time. I suggest purchasing cafe quality beans rather than supermarket beans. We compared both and much better coffee with beans that have been freshly roasted. The grinder is fantastic. We’ve also ordered the Breville knock box for the grinds to make the whole process efficient from start to finish. Show details

Doesn't last - 2.5 years just out of warranty – This machine recently died after 2.5 years and it's been a disaster dealing with customer service. Official warranty is 2 years. Called up Breville, agreed to inspect for free, dropped off at authorised repairer. Repairer inspected machine, told verbally that 70% of machine needs to be replaced for $391 of parts with Breville to cover labour. … Read more

Later told verbally by repairer that 80% of the machine needs to be replaced for $440 of labour with Breville to cover parts. Can't seem to get a straight answer.

Numerous phone calls to Breville - seem to have no clue about what the repairer has offered or what the cost will be. I'm disappointed about any out of pocket cost particularly ~$400 which is around half the cost of a new machine.

Good coffee while it lasted but be prepared for disappointment when something goes wrong. Reading around it seems pretty common for these to die at the 2 to 3 year mark. Not sure I will be buying a Breville product again.

Makes good coffee but only for a short time – Purchased this machine 3.5 years ago to replace a Quaha Napoletana which had given 15 years of faithful service. Coffee machine produced good coffee and grinder is just ok. 2 cups of coffee a day for 3.5 years and the machine now leaks and doesn't maintain pressure. To me less than 4 years service is not good enough. Show details