Breville Dynamic Duo BEP920

In January we purchased this machine from Harvey Norman in Thomastown as a home coffee machine to make a couple coffee's per day. From initial purchase I was disappointed with the consistency of the coffee being made by the machine. Despite the grinder and machine being kept at constant settings the volume of coffee greatly varied with each pour. After a month and a halve of trialling we took back the machine to the store for a refund. They told us we were out of the refund period and needed to sent it away for assessment. They sent it to an in...

Bought one in December 2016, repaired under warranty, the crashed in December 2019, liked the machine so bought another in December 2019, crashed under warranty after 15 months. Trying to get through to Breville is a joke and there response is waining in any form of customer service. Have now handed it over to Harvey Norman to handle. Been in for over 4 weeks now to be fixed...Is this normal.... NOPE. Done with any breville product. if you happy to spend the money for ok coffee for about 2 years of service from this machine, buy at your own risk.

This machine is magic. It brings out all the mellow subtle flavours in the coffee. I have the smaller one (BES 870?) too and the difference from the same beans and water is noticeable. They are both good machines, but the dual boiler is outstanding.

After owning two Brevilles BES900 and a BES920 which I gave both away after a couple of years I decided to get a serious machine a Rocket Giotto. This is as good as cafe quality coffee that pumps out a seriously awesome coffee. Don’t waste your money at a machine you buy at an appliance store.

Have really enjoyed having this machine, it makes excellent coffee and has pride of place in our kitchen, along with its companion coffee grinder. However, it’s now leaking a little which is a cause for concern with a marble bench top. It recently prompted a descale, which was performed according to the instructions. The prompt continued to appear, so it was descaled again, and again. It has continued to ask to be descaled even though I have now performed five recent descalings. When I first descaled the machine, the descale prompt remained for...

Having owned, used and now replaced my Dynamic Duo I thought that I would update my earlier review.
Features: Breville have done a great job with the design of the Duo - double boiler, PID temperature controller, heated group head (not E61 though), pre-infusion, shot timer etc. It comes with a good tamper and the levelling tool is great when you are getting used to the machine. The control panel generates alerts when cleaning is required and the pressure gauge helps getting the grind and tamping just right. Settings such as shot time, pre-infu...

On our second unit now. First unit lasted years and then began to drip. I think a small o-ring leak up top directed steam onto the 2 main circuit boards. I have since repaired and use as a spare machine. Didnt really look after the first one but still lasted years and did a few 1000 cups!
Because this first unit was so good I replaced with the current model. Must say the new unit seems a little noiser but knocks out an awesome coffee. Smart Grinder is brilliant.

I first bought one of these machines from the Good Guys (with a 5-year extended warranty through their Concierge program) in 2016 - and loved it. Simple to use, excellent coffee every time. Liked it so much that we bought a second one for our beach house. The first machine had it's first major problem after ~2 years. Close to $1000 in parts and labour - but covered under the warranty without hassle.

This kept it going for another couple of years - until we encountered a similar problem in January of this year. Took it for repair - after many e...

This is my 4th upgrade of Breville coffee MC's over 15yrs. ( started from the early simple models to the 860/870 now this This dual boiler BEP model ) We roast our own blend of coffee in 25kg lots and This Machine really extracts the best out of the bean thus far, consistently.
Easy 1 minute start up and temp reached is consistent & can froth/heat milk at the same time as extracting coffee.
Its easily programmable as well as the grinder, BCG820 ( we can now grind to suit plunger/filter etc etc ) useful if going away or during a service of th...

This is the third machine I have had. First one made great coffee but leaked. So returned Second leaked so again returned. Third one started to leek shortly after I bought it but couldn't be bothered dealing with it again ( obviously poor workmanship/ design). This machine has always had a bit or trouble maintaining pressure and after de-scaling for the first time the de-scale indicator came on and would not go away even after a second descale. It also started being even worse at maintaining pressure particularly with a double shot.
Contacted customer support three times and no reply.

My husband absolutely love this machine after I bought it for his 45th birthday. The built quality is high up and its visually appealing to look at. It’s easy to clean and always makes delicious coffees

We have had this machine for over 3 years now, it has had to be repaired twice but Breville supplied the parts free of charge even though it was out of warranty. I love the fact that it can be repaired and the ease at which you can make good coffee. This is a good buy and I would purchase another one of these again if I needed too

Bought this coffee machine a few months ago o replace a Nespresso machine and it was the best decision made so far. Easy to operate. A little noisy when heating the milk with the steamer but overall great coffee machine.

Had Sunbeam Cafe series machines for the last 16 years, they all seem to self destruct after 30 months and become uneconomic to repair shortly afterward. Interestingly,we appear to have replaced all our Sunbeam products within the last 12 months, they don't make them like they used to!!. and only have a 12 month warranty.

On average we make approx 50 shots a week. This time I decided to look at what else was available on the market. After reading online reviews and compiling a shortlist I decided on the Breville Dual Boiler. I would have bough...

Still going strong after so many years, with regular cleaning and descaling its been working a treat. Had to get it serviced once for one faulty actuator but we've definitely got our money out of it. The smart grinder is easy to clean and hasn't required a service at all.

Makes excellent coffee at home. The tamp is average so invest in a better one.