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Unreliable, Inconsistent & disappointing
In January we purchased this machine from Harvey Norman in Thomastown as a home coffee machine to make a couple coffee's per day. From initial purchase I was disappointed with the consistency of the coffee being made by the machine. Despite the grinder and machine being kept at constant settings the volume of coffee greatly varied with each pour. After a month and a halve of trialling we took back the machine to the store for a refund. They told us we were out of the refund period and needed to sent it away for assessment. They sent it to an in...dependent repairer, who said there were no issues with the machine. We were unhappy with this report and requested for Breville to assess it. This process took 3 months from the day we dropped it off to Harvey Norman, to getting it back from Breville. Within this extended time period I had to constantly ring Harvey Norman which they rarely returned my phone call. Then I had to take it upon myself to organise Breville to get in contact with the store and get the machine sent across. Breville have assessed the machine and assured us that there is nothing wrong with it. We have had the machine back home for a couple of weeks but the issues of inconsistency with coffee pours remains. I am unsure what assessment was actually carried out because the issue is still present. We use freshly roasted coffee beans and are competent machine operators, however it's performance is bellow acceptable standards. A waste of $1600.00, I would not recommend this machine.
Purchased in January 2021 at Harvey Norman for $1,600.00.
Machine won't last
Bought one in December 2016, repaired under warranty, the crashed in December 2019, liked the machine so bought another in December 2019, crashed under warranty after 15 months. Trying to get through to Breville is a joke and there response is waining in any form of customer service. Have now handed it over to Harvey Norman to handle. Been in for over 4 weeks now to be fixed...Is this normal.... NOPE. Done with any breville product. if you happy to spend the money for ok coffee for about 2 years of service from this machine, buy at your own risk.
Purchased in December 2019 at Harvey Norman Retail Stores for $1,300.00.
Really good coffee
This machine is magic. It brings out all the mellow subtle flavours in the coffee. I have the smaller one (BES 870?) too and the difference from the same beans and water is noticeable. They are both good machines, but the dual boiler is outstanding.
Purchased at David Jones.
This is a toy.
After owning two Brevilles BES900 and a BES920 which I gave both away after a couple of years I decided to get a serious machine a Rocket Giotto. This is as good as cafe quality coffee that pumps out a seriously awesome coffee. Don’t waste your money at a machine you buy at an appliance store.
Purchased in January 2016.
De-scale, descale, repeat, repeat, repeat.
Have really enjoyed having this machine, it makes excellent coffee and has pride of place in our kitchen, along with its companion coffee grinder. However, it’s now leaking a little which is a cause for concern with a marble bench top. It recently prompted a descale, which was performed according to the instructions. The prompt continued to appear, so it was descaled again, and again. It has continued to ask to be descaled even though I have now performed five recent descalings. When I first descaled the machine, the descale prompt remained for...some time but eventually disappeared. However this time, the prompt continues to be displayed. It might seem a small thing but it means determining the cleaning interval is next to impossible. Otherwise the machine has had a great workout over the past three and a half years and has performed very well.
Purchased in July 2017 at David Jones Online Store for $1,200.00.
Update after 3 years
Having owned, used and now replaced my Dynamic Duo I thought that I would update my earlier review.
Features: Breville have done a great job with the design of the Duo - double boiler, PID temperature controller, heated group head (not E61 though), pre-infusion, shot timer etc. It comes with a good tamper and the levelling tool is great when you are getting used to the machine. The control panel generates alerts when cleaning is required and the pressure gauge helps getting the grind and tamping just right. Settings such as shot time, pre-infu...
Purchased in July 2017 at Harvey Norman.
Used daily and always delivers a great coffee!
On our second unit now. First unit lasted years and then began to drip. I think a small o-ring leak up top directed steam onto the 2 main circuit boards. I have since repaired and use as a spare machine. Didnt really look after the first one but still lasted years and did a few 1000 cups!
Because this first unit was so good I replaced with the current model. Must say the new unit seems a little noiser but knocks out an awesome coffee. Smart Grinder is brilliant.
Purchased in January 2020 for $2,000.00.
Nice coffee. Unreliable machine. Appalling service
I first bought one of these machines from the Good Guys (with a 5-year extended warranty through their Concierge program) in 2016 - and loved it. Simple to use, excellent coffee every time. Liked it so much that we bought a second one for our beach house. The first machine had it's first major problem after ~2 years. Close to $1000 in parts and labour - but covered under the warranty without hassle.
This kept it going for another couple of years - until we encountered a similar problem in January of this year. Took it for repair - after many e...mails back and forth I was advised (by Concierge) to proceed with the repair and submit a claim for reimbursement. Now December and the claim has not been resolved. Each time I contact Concierge I receive a different set of excuses and am told that someone with call me back with a resolution. No-one has ever called back. Meanwhile the second machine broke (still under warranty). This time the bolt that holds the group head together sheared off. I called Concierge and was told that this was cosmetic damage and not covered by the warranty. I called Breville - I am still waiting to hear back. After much back and forth - including pictures of the coffee machine in pieces - I was told that this was cosmetic damage and that they would send the machine to be assessed - but if it was determined that this was not covered under warranty I would have to pay the service charge. That was six weeks ago and despite many phone calls I am yet to hear anything. If you do buy one of these machines - you need to be prepared for the possibility that it won't last. Personally, I won't be purchasing another Breville machine - and I will never buy anything from Good Guys ever again. In the meantime I am back to using my old Gaggia Classico. 12 years old and still going strong - and entirely self-serviceable.
Purchased in June 2016 at The Good Guys.
Semi Auto Dual Boiler is best
This is my 4th upgrade of Breville coffee MC's over 15yrs. ( started from the early simple models to the 860/870 now this This dual boiler BEP model ) We roast our own blend of coffee in 25kg lots and This Machine really extracts the best out of the bean thus far, consistently.
Easy 1 minute start up and temp reached is consistent & can froth/heat milk at the same time as extracting coffee.
Its easily programmable as well as the grinder, BCG820 ( we can now grind to suit plunger/filter etc etc ) useful if going away or during a service of th...
Purchased in November 2020 at Harvey Norman for $1,499.00.
Poor quality, really bad customer service
This is the third machine I have had. First one made great coffee but leaked. So returned Second leaked so again returned. Third one started to leek shortly after I bought it but couldn't be bothered dealing with it again ( obviously poor workmanship/ design). This machine has always had a bit or trouble maintaining pressure and after de-scaling for the first time the de-scale indicator came on and would not go away even after a second descale. It also started being even worse at maintaining pressure particularly with a double shot.
Contacted customer support three times and no reply.
Purchased in February 2019 at Harvey Norman for $1,024.00.
My husband absolutely love this machine after I bought it for his 45th birthday. The built quality is high up and its visually appealing to look at. It’s easy to clean and always makes delicious coffees
Purchased in June 2020.
love the coffee this makes
We have had this machine for over 3 years now, it has had to be repaired twice but Breville supplied the parts free of charge even though it was out of warranty. I love the fact that it can be repaired and the ease at which you can make good coffee. This is a good buy and I would purchase another one of these again if I needed too
Purchased in January 2017 for $1,500.00.
Bought this coffee machine a few months ago o replace a Nespresso machine and it was the best decision made so far. Easy to operate. A little noisy when heating the milk with the steamer but overall great coffee machine.
Purchased in January 2020 at Harvey Norman for $500.00.
Thought my previous Sunbeam Cafe series was good, this beats it hands down
Had Sunbeam Cafe series machines for the last 16 years, they all seem to self destruct after 30 months and become uneconomic to repair shortly afterward. Interestingly,we appear to have replaced all our Sunbeam products within the last 12 months, they don't make them like they used to!!. and only have a 12 month warranty.
On average we make approx 50 shots a week. This time I decided to look at what else was available on the market. After reading online reviews and compiling a shortlist I decided on the Breville Dual Boiler. I would have bough...t another Sunbeam, but on enquiring at my local Good Guys I was informed by the manager the model I wanted is not available, and someone from their small appliance team, who was busy with a customer at the time, would call me. Well, after 7 days they didn't. This was the same store that 'sat on their hands' the Thursday before Christmas 2019 and left us with no cooker over the Christmas period, we had a 13month old Technika dual fuel 900cm freestanding cooker, the oven control unit failed on the Thursday before Christmas 2019. Good Guys Maroochydore didn't want to know, pushed us on to the importer Glenn Dimplex Group who failed to answer their phones. In desperation I called JB HiFi head office,( they now own Good Guys), no solution other than they said they would ask the Good Guys H/O to contact me... they didn't. The Good Guys at Maroochydore said they had a BBQ that we could borrow at least attempt to cook a Christmas dinner for the party of 12 we were expecting. Having driven 104km round trip to the store we were informed the BBQ was to dirty to lend out, we left empty-handed. A nice business to do people with!! With regards to the Breville Dual Boiler, I tracked one down at the Good Guys North Lakes store, the staff was extremely helpful and attentive. I had a look at several machines and I was impressed with the build quality of the dual boiler Breville, (Sunbeam taught me the benefits of dual boilers, and absolute must-have for good tasting coffee consistently). On arrival at home, the machine was unpacked and making the first of many coffee's within 10 mins. Unlike the Sunbeam the Breville Dual boiler is much easier to set up and use than the Sunbeam. The controls are well thought out, however, it may take me some time to get used to the steam wand on the right of the machine, (nine years of muscle memory from Sunbeam!).
Purchased in May 2020 for $899.00.
Great combo for cafe quality coffees at home!
Still going strong after so many years, with regular cleaning and descaling its been working a treat. Had to get it serviced once for one faulty actuator but we've definitely got our money out of it. The smart grinder is easy to clean and hasn't required a service at all.
Makes excellent coffee at home. The tamp is average so invest in a better one.
Questions & Answers
Please explain. Looking at prices.
Breville Dynamic Duo Coffee Machine and Grinder - Stainless Steel
Breville The Dual Boiler Coffee Machine - Black Sesame 1249
Breville The Smart Grinder Pro - Stainless Steel 299
I called Harvey norman. They reckon its Breville pricing ......
Is there any machine coming close to these specs and pricing?
I would like to be able to make 4 coffees without having to wait to let the machine cool down after doing the milk. Thank you so much for your answer.
Hi, I can't comment on the pricing sorry. When we bought ours there was a big variation in the same model between different colours. One of the good features of dual boiler machines is that you can brew and froth at the same time. I had no trouble churning out coffees non stop for guests with mine. My main issue with the Breville machine was that it wasn't reliable. I have replaced mine with an Expobar dual boiler and a MACAP grinder. If you are prepared to spend the extra money (double at least) to upgrade you will get a much more solid machine, that can be maintained and will produce stunning coffees. There are dozens of brands in this range including Expobar, Lelit, ECM etc, etc.
In my view Breville produce a pretty good machine for the price point.
It's seller pricing, That's Harvey Norman speak, justifying their prices. I bought the Duo with grinder for around $1200 from David Jones three and a half years ago when Choice showed the RRP at almost $1600 (stainless). Apart from the persistent claim it needs descaling (I'm about to give it its fifth or sixth descale since the notification came on), it has been very reliable. And it just keeps on churning out coffee as needed. You should be able to use an internet buyer comparison by putting the model name and number into a search to find the best price.
What is the real difference between the two coffee machines: Breville Dual Boiler BES920 and the Dynamic duo dual boiler BEP920 except the fact the second model comes with the grinder (worth $280) and power: 1700W v 2200W?
The price difference is significant: BES920: $999, BEP920: $1599.
Get an answer from our members and Breville representatives
|Category||Semi-Automatic and Manual Coffee Machines||Semi-Automatic and Manual Coffee Machines||Semi-Automatic and Manual Coffee Machines|
|Pump Pressure||15 bar||15 bar||15 bar|
|Input Power||2,200 W||2,200 W||2,200 W|
|Dishwasher Safe Parts||No||No||No|
|Water Tank Capacity||2.5 L||2.5 L||2.5 L|
|Dimensions||646 x 476 x 461 mm||646 x 476 x 461 mm||646 x 476 x 461 mm|
|Weight||13.6 kg||13.6 kg||13.6 kg|
|Features||Display Panel||Display Panel||Display Panel|
|Milk Frother||Steam Wand||Steam Wand||Steam Wand|
|Bean Grinder||Standalone Grinder Included||Standalone Grinder Included||Standalone Grinder Included|
|Coffee Bean Capacity||280 g||280 g||280 g|
|Manufacturer Warranty||2 year(s)||2 year(s)||2 year(s)|
|Colour / Finish||Brushed Stainless Steel||Black Sesame||Cranberry Red|
|Release date||Oct 2015||Oct 2015||Oct 2015|
- MPN: 6925 and 6938
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