Budget Direct Landlord Insurance
- budgetdirect.com.au
- ✓ Verified company
189 reviews · Statistics
- 2-4 weeks (2)
- 1-2 months (2)
- 3+ months (5)
Reviews
Don’t touch
Don’t touch Budget Direct insurance , kept us waiting from 16/08/23 till 23/10/23 to send 3- plumbers , 1- accessor , 1- engineer . Complained about delays with paint 2- rooms which they told us we had to stop painting due to mould 8 weeks waiting , as we wanted to retention the property as we rely on the income to pay bills . Finally paid us to finally paint the rooms after 9 weeks . Why the delay. Then on 23/10/23 claim for rental which they said would be paid if claim was passed it was denied . How did they get 7 canstars will never got back to Budget Direct . Have asked numerous times for phone records but excuses about going through archives
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Landlords - stay away from these guys
Tenants did a runner, wrecked the property to the tune of over $20k to repair, just to re let. BD made me claim loss of income & property damage separately. Loss of income first & took HALF the payout in excess. HALF! Updated their “PDS” the day I made the loss of income claim & sent it to me, with accidental damage now excluded. Hmmmmm. Knowing I’d make a damaged claim for the horrific state the tenants left the property in. So dodgy. The property damage assessment was done online by a bloke working remotely from home. Didn’t even set foot on
... Read morethe property. The irritating misogynist they sent out after I bugged them too, kept stating things were “normal wear & tear” when they were obviously maliciously damaged. Because we all burn our carpets, rip off our oven doors & slash blinds everyday for fun. The property manager & I could not believe how bad they were. Denied my claim. No surprise. It became very clear they were never going to honour it. They are dodgy AF. Wasting your time & $ with them if you actually value your property. They put more into their stupid Hollywood blockbuster ads, than looking after their actual customers. Their competitive premiums are worth nought if they’re going to leave you high & dry when you have the misfortune of having to make a claim.
Hello. Thank you for your feedback, I’m sorry to read that your claims experience has not met your expectations and am sorry you have been disappointed with us. I would like to look into the concerns
... Read moreyou have raised further. Can I please kindly ask you to email me at social@budgetdirect.com.au with your policy number, full name as on policy, your date of birth, address including postcode, and any further details you feel we need. I look forward to hearing from you. *Eve
useless for the claim
wanted to make a claim but they asked me to pay another $1500 on top of $600 excess for the damage done by the tenant and missed out on rent. Why there is excess if you want to charge additional. I guess just an excuse to refuse the claim. Hopeless service. Not recommended.
Show detailsHello Jagdeep. We value our clients journey and I'm sorry to hear you have been disappointed with us. I would like to investigate this for you as well as provide feedback to the person handling your c
... Read morelaim. So we can do this please email social@budgetdirect.com.au with your claim number as the subject line. Alternatively, you are welcome to view our dispute resolution process online, you can find it here: https://www.budgetdirect.com.au/existing-customers/dispute-resolution-information.html. * Eve
Finally, a user friendly Insurance co.
I have used several insurers over 40 years of insuring houses. I had a claim with Budget Direct which involved lots of building repairs and they were prompt , proactive and helpful in getting the work done and the claim settled. I would recommend them and already have.
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THEY AVOID RISKY AREAS FOR MORE PROFIT
I tried to get insurance for a property in Darwin and they refused. This is simply a case of we will cover properties in areas where there is no risk and owners or landlords are not likely to claim, purely profit driven, disgraceful stay away from them.!!!
Show detailsGood morning. I am sorry to hear you have been disappointed with us and thank you for your feedback. We understand your frustration however, we currently do not offer cover for property's above the Tr
... Read moreopic of Capricorn. As all insurers offer cover in different locations and have different levels of cover, another insurer may be able to provide you with cover needed. Take care. *Eve
Doesn’t offer Landlord only insurance so don’t waste your time !!
Do not offer landlord insurance on its own which is not ok for people who have body Corp or shared areas
Show detailsHi Carly, thanks for reaching out. Every insurer has guidelines and acceptance criteria that must be met to be eligible for insurance. It's a shame to read we could not help with your landlord insuran
... Read morece needs on this occasion. To help you find a policy that provides the cover you need you may wish to use the Insurance Council of Australia's referral service at findaninsurer.com.au. We do understand our cover does not suit everyone's circumstances and we hope you will consider us again in the future. Have a great afternoon! *Ruby
Can't be bothered to give me a quote
I have all the details needed for them to provide me quotes for 3 properties, all I needed to do was email them this details. But they won't accept it, saying I need to go through their online forms. Yes - 3 properties. Making me jump through hoops to give them business. I don't get it.
Show detailsGood morning. Thank you for taking the time to post your review. We appreciate your time and for considering us as your insurer. Due to the questions that need to be confirmed during our quote process
... Read more we are not able to do this via email. I understand this may be frustrating however, it does allow us to provide you with the best quoted premium based on all your information. Should you have any questions in relation to the cover we can offer, we would be happy to help via our Live Chat facility online from our website. Have a great day. *Eve
It's good value
Yes it's good value 24/7 access made it easy for communication Policy was easy understood It's a well known and trusted brand There's is confidence in signing up with easy directions
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Massively increases premium and charges you automatically without your consent
If you join Budget Direct, you have to agree that you will automatically be charged for the next year payment, which would be a lot more than your current one (the initial one might be competitive). Unless you cancel your policy before the automatic renewal. There is no way to "pay only when you want to renew". It's either automatic renewal, or cancel. No other insurers do this from my experience.
Their live chat is weird, they tell you they're a person but wouldn't tell you their name, and the way they respond is like a bot, you need a lot of time and patience to chat with them. It takes them a few minutes for every reply.
I've never made a claim yet. Will update this if that happens.
Show detailsHello, thanks taking the time to provide your feedback.
You can opt out of automatic renewal by contacting us. If you do opt out, you can then pay only when and if you want to renew.
You are welcome
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Budget landlord insurance
Yes I had our accountant did all the enquiries as my husband and I unable to at the moment they sent us all the details and we reviewed each and every one of them
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Landlord’s Insurance
Budget Direct gave me a very competitive price on Landlord’s Home Insurance. The policy was easy to setup online and offered all the products I required including wilful damage and rent cover.
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Great Value Home Insurance
It was a policy I wanted at a good price,Budjet Direct offers a lot of options which suits me.
Hopefully if I ever have to make a claim, Budjet Direct honour the policy.
In total very happy with the policy and price.
Great Value.
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Quick, efficient & Value for Money
The whole process is signing up was fine. I have not made a claim or rang customer service. But to date I am quite satisfied with the signing up process.
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Abysmal service!
I have had the worst experience with customer service.
I have 3 policies with Budget, and i called to change the start date of an upcoming policy.
1. I waited for over 10 minutes to speak to someone from customer service.
2. A representative from customer/client service answered and told me that i have to cancel and recreate a policy and suggested to transfer me to sales.
3. I then spoke to sales after another long wait and they told me that it should be possible to change the start date. So they put me on hold spoke to customer services mana
Hi Danny, I am sorry to read you have been disappointed with our service and thank you for your honest feedback. We are more than happy to investigate this for you. So we can do this for you please em
... Read moreail social@budgetdirect.com.au with your policy number as the subject line, along with your full name, date of birth and the address (including postcode) noted on the policy. Alternatively, you are welcome to view our dispute resolution process online, you can find it here: https://www.budgetdirect.com.au/existing-customers/dispute-resolution-information.html. *Ruby
Very helpful and a well informed member of saff
Yes very easy to set up and good value for money. I have not made a claim and though it's good to have it in place, I hope I don't need to.
Show detailsQuestions & Answers
Why is when I joined BD Landlord insurance yesterday I only received a 15% online discount instead of the 30% it clearly states on your website?
Good afternoon Kiera. Thank you for reaching out to us. I am happy to look into this for you. Please keep in mind the discounts that apply are 15% off for home contents only and 15% off for home building only, and 30% for home building and contents combined. So I can look into this for you, please email us at: social@budgetdirect.com.au with your policy number, date of birth and full address as listed on the policy including postcode. Take care. *Skye.
I have a house and a studio Unit rented out on my Property ( 900m2) will you insure both buildings under one policy...with landlords Insurance..( or even just house Insurance)
The alternative is to Insure the House and leave the Studio Unit...but be aware of the Studio Unit on the property
Good morning Stephen. Thank you for taking the time to ask your question. Yes! We will be able to cover both the home and unit under the one policy at the same address. You will just need to ensure that when you are doing up a quote with us, the sum insured value is for both the home and unit's total value. If you are also wishing to add additional landlord cover to the policy, when asked "What is the total weekly rental income" the total will need to be for both the home and unit income combined. Take care, *Skye.
Why do BD representatives ask us who put an honest review to give them our details; then they never answer us?
We will put this comment to the public!
Eve I asked you already about this, but you never answered us! Carmen.
nothing unusual for budget direct, says it all really, keep away from them!
What power has Promuctreview to help us and other vulnerable clients conned by Budget Direct? Please help us .Carmen.
So should we really answer these BD personnel who tell us to give them all our private details ? Are they True BD wanting to help us or just trying to procrastinating our claim to be OKed.
Hello Carmen. I'm sorry you are disappointed with us and can understand your frustration with this. When we received your information it is forwarded to the relevant department for further follow up for you. If you have not received any contact from them as yet I can investigate this further. In order to do so we need your information and due to security we don't request this via a reply and instead ask you to email us directly. Therefore, please email me at social@autogeneral.com.au and once this is received, I can raise a complaint on your behalf to have this investigated further. *Eve
Eve, what a waste of time! I had already given you my details, Why should I repeat the same and you do not give me any answer! No, I have not heard from BD. Only a call at night from Johannesburg telling me that if our unit remains empty, as it is being repaired after the damage; BD is threading us to double the access! Claim still defined! What a rip off of a bad home insurance! Stay away from such a bad insurance!
I would really like to help move this along for you. Whilst I understand you have emailed us previously regarding this matter, this is with our claims team therefore, I can't view this. I would like to urgently have this escalated for you. In order to do so I would need your details again. I am sorry for the frustration with this. *Eve
Hello Carmen. I appreciate you providing further information and am sorry I did not advise what department I am from. I am part of the Digital Communications team therefore, review all social media platforms such as this site. I am based in Brisbane though we do have an office in Johannesburg for afterhours support for other departments such as claims.
Due to security we don't request your details via a reply and instead ask you forward a private email to us. Please email me at social@budgetdirect.com.au with your details including your policy number so I can forward it directly to the relevant department noting the urgency of this situation.
I would also recommended your last post be deleted as you have entered personal information. I look forward to hearing from you via email so I can help further. *Eve
Eve. We had a very bad time with BD yesterday. We had an sms from BD saying they had been trying to get us but we did not answer. We nowadays get spam unknown calls and do not answer them. Why is it that BD always change phone numbers which come to us clients as spam? When I answered the phone number they gave me , I came to SA and Lydia kept me on the phone for over 45 minutes with irritating BD ads. After that she said that she could not get my assessor in Brisbane and promised that my Brisbane assessor will contact me today around 10am Sydney time. What an organised disorganisation BD! This is so unprofessional on the part of BD and very stressful to us clients! If only BD uses their energy in servicing us clients and not just trying so hard to decline our genuine claim! I will contact AFCA again today!
Hi Carmen, thanks for taking the time to provide your additional feedback. I am sorry to read you have been disappointed with our service. I have forwarded your response to our Claims Team for further action. Thanks. *Ruby
We are still very disappointed by BD as they are very deceitful with clients who put in a claim. We will be cancelling our policy as well as other policies we have with them. Very disappointed!
Get an answer from our members and Budget Direct representatives
Details
Features
- Building insurance coverage includes investment property building, loss of net rental income caused by an insured event, debris removal and extra rebuilding costs, and fixtures permanently attached to the building.
- Contents insurance coverage includes the contents of a rented-out house a landlord owns, removal and disposal of damaged contents, loss or damage to fittings and replacement of locks and key codes.
- Optional add-ons to your policy for an additional premium include tenant default, flood cover, theft and malicious damage by tenants, and a sum insured safeguard.
Points of praise
- Budget Direct offered affordable policies thanks to competitive premiums, which new policyholders appreciated.
- Policy set-up was quick and efficient, with staff members being friendly and easy to deal with.
- The insurance company has thankfully made the process of switching over to Budget Direct from a different insurer easy and straightforward.
Budget Direct Landlord Insurance has taken out a ProductReview.com.au Award for the third year in a row! Top points were awarded to its customer service and value for money.
| Category | Landlord Insurance |
|---|---|
| Other Insurance Types Offered | Car, Home and Contents, Life, Motorcycle, Pet and Travel |
Contact info for Budget Direct Landlord Insurance
- ABN: 61003617909
Extra Information
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Good morning Mario. Thank you for taking the time to write your review. I am so sorry to hear this was your claims journey with us. This is not the easy and positive experience we wish to provide for
... Read moreour customers. I would like to investigate this for you as well as provide feedback to the person handling your claim. So we can do this for you please email social@budgetdirect.com.au with your policy number as the subject line, along with your full name, date of birth and the address (including postcode) noted on the policy. Alternatively, you are welcome to view our dispute resolution process online, you can find it here: https://www.budgetdirect.com.au/existing-customers/dispute-resolution-information.html. Take care, *Skye.