I received many emails with all sorts of incentives & gift vouchers but doesn’t follow through. Terrible customer service when following up on what happened to their gift vouchers. They advise because I did not click on redeem voucher, that is why I will not get the voucher that was offer in the email. I’m dubious about what will happen if I actually need to make a claim!

Clean up after death of tenant in bathroom not covered but dog with laser sword in mouth destroying power pole and house is (according to their ads) is covered. Go figure?

Was apprehensive in making the initial call, shouldn't have as the questions and answers were straightforward, additional information and advice together with
a welcome pricing made the decision almost unbelievable, how good was the
outcome

The policy amount was almost half than competitors. Very quick and easy to get quotes and covers most of the areas as others.
Haven't claimed anything yet but hopefully that would be hassle free too if I have to.

I was given a defined appraisal within a few minutes & the cost was dramatically less than competitors prices for same insurance.

Operator was quick to assess my requirements & very professional in her manner.

The policy was $200 cheaper than my current policy so I was pleasantly surprised. Very easy to do on line and I got a $60 card. Very happy. Haven’t claimed yet so hope that will be as easy should the time come.

Simple and convenient and as I had to call back with an answer it was all logged and easy to converse with a new customer service representative and finalise my landlord insurance.

Easy process and a great competitive price until I got to the review which has made me do a minimum of 30 words so this is the only annoying part the rest was great.

only just bought it and no claim made hopefully never have to do that. visit means we have had a disaster at our house being rented .much cheaper than our previous policy

Really good value. Great customer service. Very happy with everything. No comment keep it up the great work you do. Very easy to set up and communicate. Graet people. 10/10

Great value for money. Both contents and house insurance policies were cheaper this year then last year even though I increased the value on them. The staff are always happy to help when you call them.

Definitely my new policy was good value and straightforward easy to access on line.
Extra landlords insurance not available at the moment due to COVID-19 Hopefully in the near future this will be included.

Easy to set up and good value. Landlord insurance was limited - because of COVID19 excluded rent default and malicious damage by a tenant. I would’ve preferred to have that included. Hopefully can include at a future date!

I compared others to budget and was offered the best value. It was easy to complete online and in the future I will always compare budget to others on offer.

Saved $1k from my previous companies new policies with same inclusions. Very happy with ease of website and simple follow the bouncing ball to complete contract. A pleasing experience without being hassled.

Promises all sorts of incentives & gift vouchers but doesn’t follow through. Terrible customer service when following up on what happened to their gift vouchers etc. I’m dubious about what will happen if I actually need to make a claim!

Gud value was doing it online and got stuck somewhere in a mim i got a phone call from them. Helped me set up and even told me that no meed for contents in investment property. So saved me money.

It's very easy to set-up the policy. The customer executive l dealt with is very professional and gave clarification on my queries. I didn't make any claims yet and all good at this moment.

It was very good value and extremely easy to set up.
I haven’t needed to make any claims as yet and hoping not to make any claims if at all possible.

Home insurance on 3 properties with different details, was just easy to submit information for each application. The person who received my call was also easy to understand & deal with.