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Budget Direct Landlord Insurance

Budget Direct Landlord Insurance

4.1 from 68 reviews

Good value

Have 2 policies, very easy to set up. Staff extremely helpful, and efficient, explaining policies, what you need to claim for, etc. Also seem to be good price at this stage, haven’t made any claims yet though!!!

Value for Money
Transparency
Customer Service
Claim MadeNo

Sales staff chap treated me like family and set up my needs.

Policy was the best value around and with the assistance from the easy phone conversation it was set up in no time. Would recommend budget to anyone
that's after a landlord policy. Thanks budget. Roymarshall

Value for Money
Transparency
Customer Service
Claim MadeNo

We are not charging you an excess but we will not pay you any money as it is less than the excess???

Having battled for almost three months now to make a claim on landlords insurance I was told malicious damage would be one claim and loss of rent another (all from the same situation) We had to pay $2900 excess as not only one months rent was excess but also the additional $500 excess from a standard policy??After arguing that writing on walls, paint thrown around the house and juice bottle smashed on floor to ruin floorboards was malicious and not general wear and tear, Budget agreed to pay out some of the malicious claim and said we would not be charged an excess for loss of rent (over $5000) But as the 4 weeks bond (which was used to clean the house, change locks, repair other damage not considered malicious) is not included we were expecting at least something to help cover over 8 weeks lost rent - but budget say as the amount is not more than the excess they will not pay us anything -You said you weren't charging us an excess???? After going round in circles, the Budget representative said 'we are not charging you an excess, the claim is less than your excess so we will not pay, am I not making myself clear?' Yes, you are perfectly clear - you are charging me an excess again!! Absolute rubbish, will never recommend them to anyone and am making sure I tell everyone how ruthless through the whole traumatic ordeal

Claim MadeYes
Claim Resolution Time3+ months
Claim DateJanuary 2019
Claim ApprovedNo

Absolutely disgusting legal scam

I have been with this insurance company for over a year and had landlord and contents insurance with them, when my tenants left the place damaged and and had storm damage i made a claim and it took them 4 months to come to rejection conclusion. They claimed the house wasn't built to the state standards but the house has been standing still and strong for over 26 years. They'll do anything to refuse to pay for your repairs. Every time i called they claimed that the decision is being made. Whenever i called they have rude and one way conversation staff that didn't really seem like they wanted to be there, all my claims were within their PDS conditions and it was all included in the cover and they still refused to pay. When i asked for my money back they strongly refused and they were rude about it. The problem is these insurance companies have too much money power that they're ready to spend thousands of dollars on lawyers to find loopholes to prevent paying you and in most cases they don't pay. I had 2 friends had the same bad experience that had their claims rejected. Never again for any policy with this company neither for house, cars or any other insurance policies. Stay away budget direct and don't reply to this review acting you care and want to resolve my issue because i spent hours trying to sort this out and you rejected to pay. Absolutely disgusting

Value for Money
Customer Service
Claim MadeYes
Claim Resolution Time3+ months
Claim DateDecember 2018
Claim ApprovedNo

Great price no frills policy

Really liked being able to only pay for what we want, add ons available. Great price. I did read full documents before purchasing and was happy as it covered what we needed

Value for Money
Customer Service
Claim MadeNo

Landlord insurance

Good value offered good protection for many items of loss.
Website easy to use.
Cheapest of the major landlord insurance groups but provided excellent coverage.
Will definitely use them again if they remain competitive

Value for Money
Customer Service
Claim MadeNo

Go to Insurer

Found it easy and quick to do . We have about 5 policies with Budget and they are our go to .
Prices are typically competitive and staff are helpful and courteous.

Claim MadeNo

Simple to set up

Haven't made a claim but the quote was easy to get and the price was great.
Last insurer (coles) were difficult to deal with and took forever to settle a simple claim.

Value for Money
Customer Service
Claim MadeNo

Very happy with product

Excellent value compared to previous insurer. Was surprised at the cost of the insurance had to do it twice to get the same price. Am very happy with the quote

Value for Money
Customer Service
Claim MadeNo

Can't comment until and if there is a claim.

I found it to be quite easy to set up the policy online and the policy seemed to be good value.

Insurance claim madeNo

Value for money

Good value. Easy to get a quote and purchase the policy. I felt confident with the process.
I would highly recommend Budget Direct.

Insurance claim madeNo

Excellent insurance and price

The policy was everything I needed, the person on the phone explained the policy in great detail and a fantastic price too, saved over $700!! A big thumbs up to budget direct

Insurance claim madeNo

Perfect insurance coverage

I found it simple to setup and the language used was easy to understand. The site was also very user friendly to navigate.

Insurance claim madeNo

Good online site

The policy was easy to set up and appears to be good value. The price was very competitive and reasonable.

Insurance claim madeNo

Very happy with Budget Direct!

I have not made a claim.....however setting up the policy and getting it all organised was easy! I am very pleased with the service received, explanation of the terms and conditions etc and would recommend. At this stage I am thinking of moving all my insurances over once they become due as I found this company very easy to deal with.

Insurance claim madeNo

Quick n easy

Yes . I think it was good value. And it was quick n quite easy to set up. Thank you.

Insurance claim madeNo

land lord insurance

it was easy to set up but we did find it a bit confusing as to what it did cover and didn't cover

Insurance claim madeNo

Cost effective house insurance

Good value, easy to set up, no issues so far. No claims yet, early days. First time with Budget Direct

Insurance claim madeNo

strange procedures

So I just did a quote online and someone called me back and I tried going through things with her. Apparently their system could not handle the fact that I live in the house and in 1 week I will rent it out to a tenant. I wanted the insurance to start when the tenant moves in as I already have insurance for me living there that will end when I move out.
To her credit she realised how stupid their systems were. I would have thought owner living in house and moving shortly would be a very common situation - but apparently Budget Direct have not foreseen that this event could happen.
She said I would either need to take out home and contents then change to landlord in a week when they move in or call back once the tenant has moved in.
I've spoken to a few other companies and none of them had this issue!

Insurance claim madeNo

Great job saved me over $300

This policy saved me over $300 thanks budget direct its a very good Web site and is very easy to use

Insurance claim madeNo

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Questions & Answers

Hi guys just a question on policy’s and what they cover which apart from price do they cover all important aspects?asking as this seems like to be probably the only decent one with good reviews
No answers

Most reviewers have not made a claim under their landlord insurance policy and are raving about saving money. The real test is if Budget Direct makes claiming easy and pays out in a timely fashion. One review I read made a claim and it was not a good experience. Are there anymore customers of BD who have made a claim against the policy? That is the real test. If the policy is cheaper than the others but doesn't pay out in the event of a claim, it's useless changing insurers. Better the devil you know than the one you don't.
No answers

I have home and contents insurance with Budget Direct. Is Landlord insurance needed in additional to home and contents insurance, or as a replacement for it?
1 answer
Landlord insurance is specifically for the landlord of a rental property. Home and contents is for your own residential property.

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