Budget Direct Landlord Insurance

Budget Direct Landlord Insurance

4.1

189 reviews · Statistics

PositivevsNegative
81% · 15326 · 14%
Value for Money
4.0 (101)
Transparency
4.0 (91)
Customer Service
4.0 (96)
Claim Resolution Time
  • 2-4 weeks (2)
  • 1-2 months (2)
  • 3+ months (5)
Claim ApprovedYes (1) · No (8)
Affordable policies
Prompt and efficient customer service
Easy to sign up

Reviews

189 reviews
Mario Stylianou
Mario Stylianou · 6 posts

Don’t touch

Budget Direct
Budget Direct · 
MsZana
MsZana Greater Melbourne (Inner), VIC · 5 posts

Landlords - stay away from these guys

Budget Direct
Budget Direct · 
jagdeep
jagdeep South East Queensland, QLD · 6 posts

useless for the claim

Budget Direct
Budget Direct · 
Keryn
Keryn Perth, WA · 5 posts

Finally, a user friendly Insurance co.

Landlord Insurance

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nedkelly
nedkelly Greater Melbourne (Outer), VIC · 15 posts

THEY AVOID RISKY AREAS FOR MORE PROFIT

Budget Direct
Budget Direct · 
Carly
Carly Victoria · 4 posts

Doesn’t offer Landlord only insurance so don’t waste your time !!

Value for Money
Transparency
Customer Service
Budget Direct
Budget Direct · 
JLow
JLow Greater Melbourne (Metropolitan), VIC · 3 posts

Can't be bothered to give me a quote

Budget Direct
Budget Direct · 
Lawrie H.
Lawrie H. Illawarra, NSW

It's good value

aximili
aximili Greater Melbourne (Inner), VIC · 25 posts

Massively increases premium and charges you automatically without your consent

Value for Money
Transparency
Customer Service
Budget Direct
Budget Direct · 
Landlord Insurance

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Wakefield Ken and Anne
Wakefield Ken and Anne

Budget landlord insurance

Pauline
Pauline · 3 posts

Landlord’s Insurance

Les Boully
Les Boully

Great Value Home Insurance

Landlord Insurance

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John
John Greater Melbourne (Outer), VIC

Quick, efficient & Value for Money

Value for Money
Transparency
Danny M.
Danny M. · 2 posts

Abysmal service!

Value for Money
Transparency
Customer Service
Budget Direct
Budget Direct · 
Karen F.
Karen F. Gippsland, VIC

Very helpful and a well informed member of saff

Questions & Answers

Kiera S
Kiera S · 

Why is when I joined BD Landlord insurance yesterday I only received a 15% online discount instead of the 30% it clearly states on your website?

Budget Direct
Budget Direct · 

Good afternoon Kiera. Thank you for reaching out to us. I am happy to look into this for you. Please keep in mind the discounts that apply are 15% off for home contents only and 15% off for home building only, and 30% for home building and contents combined. So I can look into this for you, please email us at: social@budgetdirect.com.au with your policy number, date of birth and full address as listed on the policy including postcode. Take care. *Skye.

Guest
Stephen T
Stephen T · 

I have a house and a studio Unit rented out on my Property ( 900m2) will you insure both buildings under one policy...with landlords Insurance..( or even just house Insurance)
The alternative is to Insure the House and leave the Studio Unit...but be aware of the Studio Unit on the property

Budget Direct
Budget Direct · 

Good morning Stephen. Thank you for taking the time to ask your question. Yes! We will be able to cover both the home and unit under the one policy at the same address. You will just need to ensure that when you are doing up a quote with us, the sum insured value is for both the home and unit's total value. If you are also wishing to add additional landlord cover to the policy, when asked "What is the total weekly rental income" the total will need to be for both the home and unit income combined. Take care, *Skye.

Guest
Carmen
Carmen · 

Why do BD representatives ask us who put an honest review to give them our details; then they never answer us?
We will put this comment to the public!
Eve I asked you already about this, but you never answered us! Carmen.

nedkelly
nedkelly · 

nothing unusual for budget direct, says it all really, keep away from them!

Carmen
Carmen · 

What power has Promuctreview to help us and other vulnerable clients conned by Budget Direct? Please help us .Carmen.

Carmen
Carmen · 

So should we really answer these BD personnel who tell us to give them all our private details ? Are they True BD wanting to help us or just trying to procrastinating our claim to be OKed.

Budget Direct
Budget Direct · 

Hello Carmen. I'm sorry you are disappointed with us and can understand your frustration with this. When we received your information it is forwarded to the relevant department for further follow up for you. If you have not received any contact from them as yet I can investigate this further. In order to do so we need your information and due to security we don't request this via a reply and instead ask you to email us directly. Therefore, please email me at social@autogeneral.com.au and once this is received, I can raise a complaint on your behalf to have this investigated further. *Eve

Carmen
Carmen · 

Eve, what a waste of time! I had already given you my details, Why should I repeat the same and you do not give me any answer! No, I have not heard from BD. Only a call at night from Johannesburg telling me that if our unit remains empty, as it is being repaired after the damage; BD is threading us to double the access! Claim still defined! What a rip off of a bad home insurance! Stay away from such a bad insurance!

Budget Direct
Budget Direct · 

I would really like to help move this along for you. Whilst I understand you have emailed us previously regarding this matter, this is with our claims team therefore, I can't view this. I would like to urgently have this escalated for you. In order to do so I would need your details again. I am sorry for the frustration with this. *Eve

Budget Direct
Budget Direct · 

Hello Carmen. I appreciate you providing further information and am sorry I did not advise what department I am from. I am part of the Digital Communications team therefore, review all social media platforms such as this site. I am based in Brisbane though we do have an office in Johannesburg for afterhours support for other departments such as claims.

Due to security we don't request your details via a reply and instead ask you forward a private email to us. Please email me at social@budgetdirect.com.au with your details including your policy number so I can forward it directly to the relevant department noting the urgency of this situation.

I would also recommended your last post be deleted as you have entered personal information. I look forward to hearing from you via email so I can help further. *Eve

Carmen
Carmen · 

Eve. We had a very bad time with BD yesterday. We had an sms from BD saying they had been trying to get us but we did not answer. We nowadays get spam unknown calls and do not answer them. Why is it that BD always change phone numbers which come to us clients as spam? When I answered the phone number they gave me , I came to SA and Lydia kept me on the phone for over 45 minutes with irritating BD ads. After that she said that she could not get my assessor in Brisbane and promised that my Brisbane assessor will contact me today around 10am Sydney time. What an organised disorganisation BD! This is so unprofessional on the part of BD and very stressful to us clients! If only BD uses their energy in servicing us clients and not just trying so hard to decline our genuine claim! I will contact AFCA again today!

Budget Direct
Budget Direct · 

Hi Carmen, thanks for taking the time to provide your additional feedback. I am sorry to read you have been disappointed with our service. I have forwarded your response to our Claims Team for further action. Thanks. *Ruby

Carmen
Carmen · 

We are still very disappointed by BD as they are very deceitful with clients who put in a claim. We will be cancelling our policy as well as other policies we have with them. Very disappointed!

Guest

Get an answer from our members and Budget Direct representatives

Details

Features

  • Building insurance coverage includes investment property building, loss of net rental income caused by an insured event, debris removal and extra rebuilding costs, and fixtures permanently attached to the building.
  • Contents insurance coverage includes the contents of a rented-out house a landlord owns, removal and disposal of damaged contents, loss or damage to fittings and replacement of locks and key codes.
  • Optional add-ons to your policy for an additional premium include tenant default, flood cover, theft and malicious damage by tenants, and a sum insured safeguard.

Points of praise

  • Budget Direct offered affordable policies thanks to competitive premiums, which new policyholders appreciated.
  • Policy set-up was quick and efficient, with staff members being friendly and easy to deal with.
  • The insurance company has thankfully made the process of switching over to Budget Direct from a different insurer easy and straightforward.

2023 ProductReview.com.au Awards logo

Budget Direct Landlord Insurance has taken out a ProductReview.com.au Award for the third year in a row! Top points were awarded to its customer service and value for money.

CategoryLandlord Insurance
Other Insurance Types Offered Car, Home and Contents, Life, Motorcycle, Pet and Travel
Visit official website

Contact info for Budget Direct Landlord Insurance

  • ABN: 61003617909

Extra Information

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