Budget Direct Landlord Insurance

Our evaporative system failed due to a storm. First, the builder came up with excuses so Budget can avoid covering the damage. Then they suggested we get an independent assessor. Once the assessor confirmed the damage, and they could no longer deny it, they changed their story. Now claiming the system is over 10 years old, so they wouldn’t cover… Read more

it. The retention team offered to escalate the issue but warned us not to expect a positive outcome. It was only to notify the claims department that they hadn’t handled things properly. Save your time and money...this company is a waste of both. Absolute scammers!!!

We had a landlords policy with Budget Direct and for 5 years and paid the premiums on time. Even though the property was managed by a reputable real estate firm we eventually had a bad tenant. When we lodged a claim for Tenant Damage to the property and for Loss of Rent , we were told that Budget Direct Landlords Policy does not cover these two… Read more

items. We eventually ended up getting the Ombudsman involved but to no success. Budget Direct do not like to pay out on claims.

Finally, a user friendly Insurance co – I have used several insurers over 40 years of insuring houses. I had a claim with Budget Direct which involved lots of building repairs and they were prompt , proactive and helpful in getting the work done and the claim settled. I would recommend them and already have. Show details ·  1

It's good value – Yes it's good value 24/7 access made it easy for communication Policy was easy understood It's a well known and trusted brand There's is confidence in signing up with easy directions Show details ·  1

Budget landlord insurance – Yes I had our accountant did all the enquiries as my husband and I unable to at the moment they sent us all the details and we reviewed each and every one of them Show details ·  1

They cover nothing, punish your honestly – They cover nothing and punish your honesty. Please note: the rental cover only covers up to the date that you make the claim, which is a joke. Our tenant refused to move out even with a VACT order, I was lodging the claim etc, I have been informed that regardless of when the tenants move out, they are not going to pay up to 15 weeks as they are… Read more

promoted and they are only going to cover the date that I made the claim, which is 2 months ONLY! they will charge you for access and policy and access the rent protection. Hence, I have cancelled all my policies( cars, home) with them and I truly regret spending money with them for the last decade.

Don't bother, look elsewhere – Terrible Service, cheaper yes, but only because it covers nothing. Unless we had a police report they would not cover any damage by our tenants. We were out of pocket for ALL of the repairs AS WELL AS the 6 weeks loss of rent due to repairs required. Absolutely disgraceful. They shouldn't even be able to operate with this pathetic level of insurance. Basically only covers SOME natural disasters. I've left and gone elsewhere. Show details

A policy not worth the paper it is written on – BEWARE, BEWARE - In my case, it was a waste of my time taking out such a policy from BD ..... sorry BAD insurance!!! Not impressed at all. I took out Landlords Insurance along with the Building Cover for my property, only to find out that accidental damage by a tenant is not covered, and any damage by a tenant's pet also is not covered - Neither… Read more

it seems are covered under this option or any other additional cover options taken out at additional cost. I was initially told that the Theft and Malicious damage option would cover accidental damage. The overseas call centre person initially tried to say that accidental damage would be covered under this additional add on option - until I pointed out that if tenants moving furniture accidentally dropped a lounge or cupboard into the plaster wall, this would neither be theft nor malicious, therefore not covered!

Budget is for a reason – Cheap policy I agree, but when something happens, you are not covered for much. They ask you for $2500 excess minimum to cover you for any damage claim by tenants. Seriously? They are not automatically cover you for loss of rent or damage by tenants, even though it is called "Landlord insurance". Really!!!??? I have always used Budget Direct… Read more

for different types of insurances but never tried to claim anything until now. Surprise Surprise.

Read the PDS and what you are covered for, otherwise, get someone that you know covers you for what the title says.

I am currently very hurt by two tenants, both not paying and both damaged my properties. On top of that Budget Direct is not helping. I learnt my lesson the hard way but that also opened my eyes.

This is just a joke that if sombody says this is best insurance company – Tries to find a way to decline the claim. Does Not care about how many years you have stayed with them. They are very easy when you buy the product but at the time of claim they will turned out to be the worst. Takes long time and many paper works in the name of procedures and declines the claim if they have to payout more than their expectation.… Read more

Would be more transparent if they would get assessor to visit the house and follow same procedures before taking premium in. Better pay $100-$200 extra but get insurance through some company who does what every they says before putting money in.ALERT!!! BUDGET DIRECT IS JUST A SCAM!!!!!

Don’t touch – Don’t touch Budget Direct insurance , kept us waiting from 16/08/23 till 23/10/23 to send 3- plumbers , 1- accessor , 1- engineer . Complained about delays with paint 2- rooms which they told us we had to stop painting due to mould 8 weeks waiting , as we wanted to retention the property as we rely on the income to pay bills . Finally paid us to… Read more

finally paint the rooms after 9 weeks . Why the delay. Then on 23/10/23 claim for rental which they said would be paid if claim was passed it was denied . How did they get 7 canstars will never got back to Budget Direct . Have asked numerous times for phone records but excuses about going through archives

Landlords - stay away from these guys – Tenants did a runner, wrecked the property to the tune of over $20k to repair, just to re let. BD made me claim loss of income & property damage separately. Loss of income first & took HALF the payout in excess. HALF! Updated their “PDS” the day I made the loss of income claim & sent it to me, with accidental damage now excluded. Hmmmmm. Knowing… Read more

I’d make a damaged claim for the horrific state the tenants left the property in. So dodgy. The property damage assessment was done online by a bloke working remotely from home. Didn’t even set foot on the property. The irritating misogynist they sent out after I bugged them too, kept stating things were “normal wear & tear” when they were obviously maliciously damaged. Because we all burn our carpets, rip off our oven doors & slash blinds everyday for fun. The property manager & I could not believe how bad they were. Denied my claim. No surprise. It became very clear they were never going to honour it. They are dodgy AF. Wasting your time & $ with them if you actually value your property. They put more into their stupid Hollywood blockbuster ads, than looking after their actual customers. Their competitive premiums are worth nought if they’re going to leave you high & dry when you have the misfortune of having to make a claim.

useless for the claim – wanted to make a claim but they asked me to pay another $1500 on top of $600 excess for the damage done by the tenant and missed out on rent. Why there is excess if you want to charge additional. I guess just an excuse to refuse the claim. Hopeless service. Not recommended. Show details

THEY AVOID RISKY AREAS FOR MORE PROFIT – I tried to get insurance for a property in Darwin and they refused. This is simply a case of we will cover properties in areas where there is no risk and owners or landlords are not likely to claim, purely profit driven, disgraceful stay away from them.!!! Show details

Doesn’t offer Landlord only insurance so don’t waste your time !! – Do not offer landlord insurance on its own which is not ok for people who have body Corp or shared areas Show details

Can't be bothered to give me a quote – I have all the details needed for them to provide me quotes for 3 properties, all I needed to do was email them this details. But they won't accept it, saying I need to go through their online forms. Yes - 3 properties. Making me jump through hoops to give them business. I don't get it. Show details

Massively increases premium and charges you automatically without your consent – If you join Budget Direct, you have to agree that you will automatically be charged for the next year payment, which would be a lot more than your current one (the initial one might be competitive). Unless you cancel your policy before the automatic renewal. There is no way to "pay only when you want to renew". It's either automatic renewal, or… Read more

cancel. No other insurers do this from my experience.

Their live chat is weird, they tell you they're a person but wouldn't tell you their name, and the way they respond is like a bot, you need a lot of time and patience to chat with them. It takes them a few minutes for every reply.

I've never made a claim yet. Will update this if that happens.

Landlord’s Insurance – Budget Direct gave me a very competitive price on Landlord’s Home Insurance. The policy was easy to setup online and offered all the products I required including wilful damage and rent cover. Show details ·  1

Great Value Home Insurance – It was a policy I wanted at a good price,Budjet Direct offers a lot of options which suits me. Hopefully if I ever have to make a claim, Budjet Direct honour the policy. In total very happy with the policy and price. Great Value. Show details ·  1

Quick, efficient & Value for Money – The whole process is signing up was fine. I have not made a claim or rang customer service. But to date I am quite satisfied with the signing up process. Show details ·  1

Abysmal service! – I have had the worst experience with customer service. I have 3 policies with Budget, and i called to change the start date of an upcoming policy. 1. I waited for over 10 minutes to speak to someone from customer service. 2. A representative from customer/client service answered and told me that i have to cancel and recreate a policy and… Read more

suggested to transfer me to sales. 3. I then spoke to sales after another long wait and they told me that it should be possible to change the start date. So they put me on hold spoke to customer services manager after another long wait before they returned and told me that it could be changed by client services (as long as the policy is being delayed rather than accelerated). 4. So then sales then proceeded to transfer me back to client services. 5. After another 20 minute wait i spoke to another representative who said their sales team and customer services manager was wrong, and told me that i have to cancel and recreate a policy and suggested to transfer me to sales. Going back in circles except this would take another 20-30 Minutes to process.

Surely i am not the first person to have this request. Abysmal customer service. I will be looking at competitors tomorrow to cancel this policy!

So i raised a complaint with this unscrupulous company- an operator called me and then apologised saying that they are at fault and they would fix the issue. He then transferred me to another operator who again said the oposite and that my policy has to be cancelled (after waiting another hour)

I told her that I had no more time at that night to devote to this issue as i had to put the kids to bed. So i organised a time that she can call back. And guess what - she hasnt. Its been almost a week now and my issue is still unresolved!!!

Very helpful and a well informed member of saff – Yes very easy to set up and good value for money. I have not made a claim and though it's good to have it in place, I hope I don't need to. Show details ·  1

Reasonably efficient. Minor technical training required – Process completed in an efficient and friendly manner. Staff member was quite good but required some training in technical aspects of insurance - but overall acceptable. She detailed the cover excess and premium in a professional and friendly manner.The staff member acknowledge the training opportunity and thanked me for guidance without being offended. Show details ·  1

"Landlord" cover does not cover tenant damage or loss of rent – We had landlord insurance with Budget and thought we would be covered for damage, turns out this is an additional "extra" that you need to add which is unclear when you purchase the policy. We were left out of pocket thousands of dollars due to this. Do not insure with these guys! Show details

Perfect Policy for my Needs – The Budget Direct policy was easy to set up online. It came at a competitive price. If I’m ever unlucky enough to need to make a claim I hope that the claims process will be just as easy Show details ·  1

Good customer service – Policy was competitive and better value than other insurance companies I contacted. I changed from the insurance company I had a policy with for 20 years. I hope that Budget Direct’s claim processing is up to the standard of my previous insurance company. Show details

Purchased the policy-So far so good – Easy to deal and fair price. I can see all my insurances from budget direct in my account and have more control on products. No claim has been made yet. Show details ·  1