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Budget Direct Landlord Insurance

Budget Direct Landlord Insurance

3.9 from 85 reviews

Reviews

(33)
(33)
(8)
(2)
(9)
  • Value for Money
    3.6 (19)
  • Transparency
    3.2 (15)
  • Customer Service
    3.5 (20)
Peter

PeterSydney, NSW

Ensure that your quote provides complete cover

published

I received a quote for Landlord Insurance that was very competitive but after reading Budget Direct reviews rang them to double-check that I had cover if the tenant caused damage. Finding that I did not I asked for another quote to cover this aspect and discovered that it would be an extra $550. As a result it ended up not being much of a saving so I stayed with my old insurer. When I rang Budget Direct the assistant was very helpful but my advice would be to always double-check that you actually have the cover that you need.

Transparency
Customer Service
Claim MadeNo

Cannot understand the operator on new policy line and when transferred to claims they did not answer

published

rang them for a quote today and the male who answered had such a thick accent I could not understand him he said his name 3 times and each time I could not catch it, I asked what him about what excesses would be payable if a tenant run away without paying rent or done malicious damage to the property and he could not answer me even after putting me on hold for a long time, eventually, I said perhaps you should transfer me to your claim department where they deal with things like this daily and he did transfer me and I waited for about 15 minutes before hanging up in disgust as they did not want to answer the phone but the line to create a new policy had plenty of people answering but I could not understand the one I spoke with

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
John

JohnSouth East Queensland, QLD

Landlord and Property Insurance

published

The Landlord Insurance appears to be good value and covers the key issues.

It was easy to evaluate the package and compare my past insurance. The online application was easy to use

Claim MadeNo
Landlord Insurance

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Keith Godfrey

Keith GodfreyWheatbelt, WA

This seems to be a good fit and cost for my limited budget

published

Policy looks to be good value and not too difficult to set up. I will know for sure after I make a claim, if I ever need to, and see how well that is processed.

Transparency
Customer Service
Value for Money
Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Arnold A.

Arnold A.

  • 5 reviews
  • 1 like

Great experience taking out insurance on the phone

published

Easy to deal with, Great value for equivalent product when compared with competitors, even had a laugh as we worked together to complete the application, the phone caller had an excellent telephone manner

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
Nandu

NanduSydney, NSW

Simple & easy experience

published

Policy was easy to setup. Email reminder on the quote few days later made it convenient to accept the offer. The price was also competitive compared to other insurance providers.

Claim MadeNo
Charbel Touma

Charbel ToumaGreater Melbourne (Outer), VIC

  • 2 reviews

Good experience so far

published

My policy was very easy to set up and I was very happy with the process. I just hope if the time comes and I need to make a claim it's just as easy

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers

Find a different insurer

published

A tennant renting my property caused 25 thousand dollars worth of damage. Budget direct called it malicious damage (which was not in the cover) and refused to pay out.

Budget direct covered very little insured events. Read the product disclosure statement very carefully before taking out insurance with them. Very disappointed with budget direct and also a little confused why so many people have given them a high rating as many other insurers give better cover for a lower cost.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateJanuary 2019
Claim ApprovedNo
See all answers

Absolutely necessary

published

Very good value and easy to get and set up. Should be no hesitation in renewing when the time know.Would recommend whenever I am asked by friends about house insurance.

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
Landlord Insurance

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Lisa Chang

Lisa ChangSydney, NSW

  • 2 reviews

Excellent and easy service

published

My policy was good value. And it was very easy to set up and I am very happy about my new home policy. Looking forward to the next renewal experience.

Transparency
Claim MadeNo

The reviewer stated that an incentive was offered for this review

Very easy

published

Yes I when I enquired about a quote on line it was very easy, straight forward & a very competitive price so decided to go ahead & secure the house & contents insurance for our rental property with Budget Direct. We’re saving $30 per month from our previous insurer.

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers

All good!

published

I feel my policy is good value & that should I have any issues Budget will “be there” for me! At this stage, my policy seems good value for money - hopefully, I shall not need it!

Claim MadeNo
Anne Noonan

Anne Noonan

  • 3 reviews

Budget price for good cover

published

Good value and really helpful , made the process simple to change from my previous insurer. I would recommend budget direct as they always offer consistently good products, never claimed so cannot comment

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
Jeet

JeetSydney Surrounds, NSW

  • 2 reviews

Absolute junk insurance

published

Purchased Landlord Insurance cover from budget. Just been advised that the excess is $2500 and the max claimable is $5800. Absolute junk, do not purchase landlord insurance from budget direct.

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1985rnd

1985rndSydney, NSW

"System" wouldn't allow to change the date!

published
Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
Landlord Insurance

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Angry Optus

Angry OptusPerth, WA

  • 3 reviews

These Guys are Bad. Buyer Beware!

published

Purchased landlord insurance over the phone to cover property, loss of rent etc and all was well until I made a claim. I had a government tendency agreement in place with my tenants as is the law in WA and all was by the book. Tenants missed lots of rent and damaged the property. I had signed before and after photos for evidence.

As an excuse for not paying these crooks used a term “Excludes loss or damage caused by you, a household member or someone who entered the home with your consent”.

In other words tenants are invited guests.
Well drrr “landlord insurance” sure you are going to have tenants.

Going to contact the ACCC anyway.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time3+ months
Claim DateNovember 2018
Claim ApprovedNo
See all answers

Quick and easy to organise

published

Whole process of setting up the insurance was quite easy. I did have some questions and was able to speak to a customer service person who was able to answer my questions.

Customer Service
Value for Money
Claim MadeNo
Done roaming

Done roamingWide Bay-Burnett, QLD

  • 2 reviews

Good value

published

Have 2 policies, very easy to set up. Staff extremely helpful, and efficient, explaining policies, what you need to claim for, etc. Also seem to be good price at this stage, haven’t made any claims yet though!!!

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
Robert Marshall

Robert MarshallSydney, NSW

Sales staff chap treated me like family and set up my needs.

published

Policy was the best value around and with the assistance from the easy phone conversation it was set up in no time. Would recommend budget to anyone
that's after a landlord policy. Thanks budget. Roymarshall

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers

We are not charging you an excess but we will not pay you any money as it is less than the excess???

published
Claim MadeYes
Claim Resolution Time3+ months
Claim DateJanuary 2019
Claim ApprovedNo
Page 1 of 5

Questions & Answers

Jade  K.

Jade K.asked

What is the rate of claims approvals vs claims rejections?

No answers
Robyn

Robynasked

Do you cover homes in Home Hill

No answers
Peter

Peterasked

I've had a very competitive quote from Budget Direct for Landlord Insurance and am considering switching from my current insurer. I note, however, that negative reviews on Product Review all seemed to be related to Landlord Insurance and one of them maintains that Budget Direct doesn't pay for repairs caused by a tenant's malicious damage on the basis that this is excluded because the cover doesn't include anyonet invited onto the premises, i.e. the tenant.
Is this correct?

2 answers
Arnold A.
Arnold A.

Hello Peter, what you have stated is correct. There’s an option to cover items such as malicious damage by tenants, it costs a bit more but mandatory of course. Overall still competitive, albeit a bit sneaky of them to make this an option when that’s really the crux of landlord insurance.

Peter
Peter

Thanks for the confirmation Arnold. I've phoned them this morning and they have confirmed that, if you want the full Landlord cover, you need to pay extra. In my case the revised quote for full landlord insurance was $600 more than their initial quote.
They would save their potential customers and staff a lot of wasted time, not to mention their own reputation, if they made their initial quotes much clearer about the omissions.

Get an answer from our members and Budget Direct representatives

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