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EBM Landlord Insurance

EBM Landlord Insurance

1.6 from 20 reviews

Reviews

Review distribution

5 star
3
4 star
0
3 star
0
2 star
0
1 star
17

Kate

KateSydney, NSW

Don’t do it to yourself.

published

Was forced into EBM thanks to Jackson and Rowe using it, and the FIRST time we try to claim, they decide our claim is too small and are refusing to even look twice at it. $350 might not be much to you but being that much out of pocket isn’t fun for us. We just claimed the unit back and just wanted to fix a broken window frame which is supposed to be covered as tenant damage but no, instead we get a vile girl who decided to insult us instead. Don’t do it to yourself. Go anywhere else.

Value for Money
Transparency
Customer Service
Claim MadeYes
Claim DateOctober 2019
Claim ApprovedNo
See all answers
1 comment
EBM Landlord Insurance
EBM RentCoverEBM Landlord Insurance

Jak Charlton

Jak CharltonSydney, NSW

  • 3 reviews
  • 1 like

Completely evasive staff

published

Had a policy to renew, repeatedly asked if there was anything I should be aware of as major exclusions, two people both repeatedly were evasive and wouldn't directly answer other than to read out their terms and conditions PDF

Asked them to get someone to call me if they could answer and give me a reason why I should renew, the person said nobody could

Value for Money
Transparency
Customer Service
Claim MadeNo
See all answers
2 comments
EBM Landlord Insurance
EBM RentCoverEBM Landlord Insurance
Jak Charlton
Jak Charlton

I was told I was speaking to a team leader, and that nobody else could help and even if he raised a complaint nobody would do anything


FAN

FANSydney, NSW

  • 3 reviews
  • 4 likes

Warning!!! Warning!! everyone stay away from EBM Landlord Insurance is a trash

published

I bought insurance at EBM Landlord Insurance for many years, and today my first application for compensation was rejected by them... They refused to pay for all kinds of funny reasons. I’m the more fool for selecting them as my insurer.
GUYS YOU HAVE BEEN WARNED. Go with Terry Scheer i had 3 claims from terry scheer they pay the money like boss...

I will cancel the contract with EBM immediately and tell all the friends around me. Don't buy any insurance for them.

if you guys want more information add my email 258336770@qq.com

Value for Money
Transparency
Customer Service
Claim MadeYes
Claim Resolution Time<1 week
Claim DateMay 2019
Claim ApprovedNo
See all answers
1 comment
EBM Landlord Insurance
EBM RentCoverEBM Landlord Insurance
Chris

ChrisAU

  • 5 reviews
  • 8 likes

EBM could not have been better.

published
Value for Money
Customer Service
Claim MadeYes
Claim Resolution Time<1 week
Claim DateMarch 2019
Claim ApprovedYes

Jonycrackers

JonycrackersSydney

  • 2 reviews

Don’t buy insurance with EBM

published

They have rejected every claim I make. They just take your premium. Other insurers cover what EBM don’t.
I’m the more fool for selecting them as my insurer.
YOU HAVE BEEN WARNED. Go with Terry Scheer.

Claim MadeYes
Claim Resolution Time<1 week
1 comment
EBM Landlord Insurance
EBM RentCoverEBM Landlord Insurance

Master Burton

Master BurtonPerth

  • 5 reviews

EBM for landlord, and home and contents!

published
Insurance claim madeYes
1 comment
EBM Landlord Insurance
EBM RentCoverEBM Landlord Insurance

Amanda

AmandaBrisbane

  • 2 reviews

EBM IS THIS WORST INSURER !!!!!!!

published

Submitted a claim to EBM with an abundance of documentation and they refused the claim stating it was an unknown person even though the tenant was reported to the police. Just because there is no witnesses to something or there is no tenants admission doesnt mean they didnt do it.

I suggest to go to a bigger and better insurer as this was the biggest waste of money i have paid and i will be changing my insurer for all my properties.

They just try whatever means necessary to get out of paying money.

Insurance claim madeYes
1 comment
EBM Landlord Insurance
EBM RentCoverEBM Landlord Insurance

dodgy company who automatically charge you inflated renewal without informing you

published

dodgy company who automatically charge you inflated renewal without informing you or getting your approval, how is this even legal. have tried to recover money they illegally took from me but getting nowhere so far. will be taking it up with ASIC.

Insurance claim madeNo
1 comment
EBM Landlord Insurance
EBM RentCoverEBM Landlord Insurance

Tons

Tons

  • 2 reviews
  • 1 like

Insuring with EBM pointless

published
Insurance claim madeYes
1 comment
EBM Landlord Insurance
EBM RentCoverEBM Landlord Insurance

Warning do NOT insure with EBM!

published
Insurance claim madeYes
1 comment
EBM Landlord Insurance
EBM RentCoverEBM Landlord Insurance

Not worth The Insurance Avoid

published

I made a Claim for the first time ever and was hugely disappointed with the outcome EBM practically just paid me back with the premiums I paid over 5 years. Which has left myself with a large short fall avoid them at all costs. Now I’m giving away being a Landlord It’s just not worth it.

Insurance claim madeYes
1 comment
EBM Landlord Insurance
EBM RentCoverEBM Landlord Insurance

John

JohnMaleny

Keep away from EBM

published

Don`t by any means by insurance from EBM you will not get any money out of them if you are making a claim.
KEEP AWAY FROM THEM YOU WILL BE VERY SORRY IF YOU DON`T .

Insurance claim madeYes
1 comment
EBM Landlord Insurance
EBM RentCoverEBM Landlord Insurance

Avoid - These bad claim reviews are true!

published
Insurance claim madeYes
1 comment
EBM Landlord Insurance
EBM RentCoverEBM Landlord Insurance

Pastry

PastryAltona

  • 2 reviews
  • 3 likes

If i could give them a 0 i would

published

Not worth the paper it is written on don't bother with these con artists. Has a claim rejected after spending money getting quotes from multiple suppliers gave me the old we don't cover this that crap. Need to be a lawyer to know what is included in your policy. The worst part is they tried to get me to renew my policy (4 months before it was due) before they told me they rejected me claim.

Insurance claim madeYes
1 comment
EBM Landlord Insurance
EBM RentCoverEBM Landlord Insurance

David C

David CSydney

All is fine until you need to make a claim

published

Friendly and helpful to set up the policy and take your money but if you ever want to actually use it, look out. My first claim in 15 years and they have refused to pay a cent. The policy is not worth the paper it is written on.

Insurance claim madeYes
2 comments
EBM Landlord Insurance
EBM RentCoverEBM Landlord Insurance
David C
David C

I have cancelled my policy and taken my business elsewhere. It was appalling customer service. Your comment here 7 months later clearly means nothing

lozzamo

lozzamo

  • 3 reviews
  • 5 likes
  • Verified customer

Horrible! Don't do it!

published
Insurance claim madeYes
1 comment
EBM Landlord Insurance
EBM RentCoverEBM Landlord Insurance

DC

DCSydney

  • 6 reviews
  • 11 likes

Asked for a quote and ended up with a policy that I didn't want

published

Went online to get a quote and was directed to phone for a quote as they would require more information regarding the property. They ended up starting a policy without my consent and deducted funds from my managing agent. Much time and frustration needed to get the policy (that I did not want) cancelled and have the premium refunded for which I have to wait some time to receive.
I would never ask them for a quote again. I believe this was unconscionable behaviour where a quote can end up as a policy without authorisation.

Insurance claim madeNo
1 comment
EBM Landlord Insurance
EBM RentCoverEBM Landlord Insurance

Kiril

KirilSydney

Not worth the paper its written on

published
Insurance claim madeYes
1 comment
EBM Landlord Insurance
EBM RentCoverEBM Landlord Insurance

lilybuffyau

lilybuffyauSydney, NSW

  • 75 reviews
  • 54 likes

Will never deal with them again

published
1 comment
EBM Landlord Insurance
EBM RentCoverEBM Landlord Insurance

Saoirse

SaoirseMackay

  • 3 reviews
  • 3 likes

Excellent insurance for landlords!

published

Having previously had a terrible experience with landlord insurance ($10K of tenant damage and not a cent allowed to be claimed) I was very nervous to have to make my first claim through EBM for damage to the external of the house. The claim process was very straightforward, the representative I dealt with was great to work with...and the end result? They covered the claim in its entirety. It was quick, easy, effective AND the premiums are economical for what is covered, certainly no worse than other insurers. I would not hesitate to recommend EBM for landlord insurance!

1 comment
EBM Landlord Insurance
EBM RentCoverEBM Landlord Insurance

Questions & Answers

denny

dennyasked

Do you cover Contents? what all are not covered in Landlord insurance?

1 answer
EBM Landlord Insurance
EBM RentCoverEBM Landlord Insurance

In general terms, in a RentCoverUltra or RentCoverPlatinum policy, contents such as built in furniture, non-portable stoves, blinds, light fittings and floor coverings etc. are covered, whereas furniture such as beds, chairs tables etc. are not covered, but can be as an optional extra (when owned by the landlord and provided for tenant use). For more clarification you should read the Product Disclosure Statement which details it fully and is available on our website, or if you would like us to email you a copy feel free to email us at feedback@ebm.com.au


Graeme

Graemeasked

Do you cover payment of electricity and water accounts not paid by the tenant prior to leaving and if so what is the excess on each claim/utility unpaid?
Thanks Graeme.

1 answer
EBM Landlord Insurance
EBM RentCoverEBM Landlord Insurance

Hi Graeme - thank you for your question. Rather than being claimable these items should be deducted from the bond prior to allocating bond money towards any rent owing. In this way defaulted rent can then be claimed (rather than taken from the bond), lost rent attracts no excess.


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