QBE Landlord Insurance

Always a pleasure to use the QBE insurance website or speak with a consultant on the phone. Excellent Landlord Insurance cover, a reasonable premium & a company that follows through with administrative tasks; for example, posted documents, emailed… Read more ·  2

receipts or information, in a timely manner. Thank you QBE with whom we've had Landlord Insurance for 4 years.

Easy process doing this online as are most companies. Easy language used and easy to follow and check the Terms and Conditions. Best of all was a lower price than my usual insurer. However, we never know just how good or bad our insurer is until we actually make a claim. Show details ·  1

Good Landlord Insurance offering. Lots of questions but the website for taking out a new landlord policy is well set up and quick. Pricing was competitive, at the time, but need to keep comparing when taking out any policy. Independent review by Choice recently gave QBE a good report in 2025. Show details ·  1

Excellent cover, online application was a breeze and almost $800 LESS for my annual premium than with RACV - and I get a ton of "loyalty" discounts with RACV! I've been with RACV for over 25 years - my Landlord's premium went up $332 this year!!! I'll likely move ALL my insurances to QBE now. Show details ·  1

My initial review: Just signed up based on reviews from Product Review. Premiums are very competitive. Hope the same experience continues when it comes to claim as well. Latest update: Sorry, I should have updated this months ago! My annual insurance was paid by the rental agent but he rounded off the amount (by 30 cents more than required as I… Read more

sent him the rounded figure!). Instead of making my policy in-force they kept sending payment reminders for outstanding premium. I had to send couple of emails to get their response as it took more than a week to get a reply.

They do not have a customer portal to view your own policy. Email response is pathetic and the only way to get to them is through phone! Finally, when I called, I luckily spoke to someone that understood the issue. She was able to raise a request to process my payment and refund the excess amount.

They raised a complaint that went into their age old processing system. I got few emails and final response after 2 months!

I am glad that I cancelled my policy within the 21 days cooling off period through the person that helped me through the phone. The one star that gave is for her.

I ended up signing with APIA, which has online account portal and all other good stuff. I will give them a good review on the product review page.

Based on my experience, I would not recommend QBE to anyone as I do not trust in their highly inefficient outdated processes and procedures.

Is QBE a genuine insurance company, it appears top heavy with too many chiefs and very few [Content Removed]? They are slow to respond to new insurance policy requirements and their online web site has several bugs that they won't fix. Show details

The online quote system is reasonably easy to use. But I couldn't retrieve the earlier quote. The system kept 'crashing', hence doing a new quote. In the end, price and products are competitive. Show details ·  1

only problem being the online interface occasionally getting stuck on fields like Date of Birth and stopping the next steps. Will look forward to my years insurance and have a better idea of QBE the. Thank you Show details ·  1

Had a lovely fully explained process with Alyssa in WA who made the whole process so much easier. Her level of professionalism was top notched which is what sold me over other insurance companys Show details ·  1

Insurance is too expensive but we have no choice. This time I got discounted price because I have a Costco membership. It will be good if insurance companies reward loyal customer instead of new customer. The world we live in no reward for loyalty. Show details ·  1

The online experience was simple, extra details were clarified by calling the help line. Spoke to Jess extremely helpful answered all of my questions. The landlord Insurance policy is better value than my previous insurer with better cover/ value. Many thanks Show details ·  2

The website is easy to manoeuvre. The choices to individualise the product make significant differences in the price of the final product. The prices are fair. From experience, I know that the service in case of a claim is excellent. Show details ·  1

It was very easy to set up new landlord insurance policy online. I’ve found that with other policies whenever I have had to talk to someone from QBE they are easy to understand, based in Australia, friendly and helpful. Show details ·  1

The process was surprisingly simple and quick. I've used a few online quote portals recently and some ask so many questions about every little irrelevant detail, this was very simple and efficient, and the insured sum calculation was helpful and easy to understand Show details ·  1

The online application was very easy unlike some other insurers. QBE made it easy to see what was insured. The questions were straight forward. One thing to watch out for is the price between the standard QBE quote and the velocity Frequent flyer QBE quote. The quote with velocity is higher. I also liked that payment option of paying later. As… Read more ·  1

I've got almost 2 weeks before I need my new policy to start, I didn't want to pay up now so the pay later option is very good. Keeping the funds in my pocket.

I would prefer renewals to be cheaper or the same price as going through the process of a new quote each year, it would show recognition of customer loyalty. I have never lodged a claim. Show details ·  3

Overall, an easy request to quote but for the final stage...an email of the quotation was sent but it is only valid for the day of quotation. When I retrieved the quotation and wanted to proceed, there was a 'technical' issue and I was asked to call but only during office hours...but my quotation was made on Sunday and only valid for the day of quotation...so, it would not void by the time I call in!. Show details ·  1

Generally quite good, will insure stuff others won't like Airbnb rented holiday homes - However, automatic renewal was not easy to alter so re started the policy to save $400. Although the proof in an insurer and their quality is when you need to make a claim which thankfully I haven't had to yet. Show details ·  1

The experience of purchasing a policy online with QBE was by far the best compared to other insurers. The questionnaire was much more mature and thoughtfully designed, allowing me to provide only minimal information. It was clear that significant effort had gone into pre-populating property details from various sources, which meant I didn’t have… Read more ·  1

to spend time digging through information or doing my own research.

Overall, QBE stood out as the clear winner—and the cherry on top was that the premium was significantly cheaper than the other quotes I received.

Easily to use online platform. However, I would like to give a feedback to include explanation of each selection to help with consumer understand and provide an accurate information. Show details ·  1

QBE Insurance made everything easy to do online, with a smooth, quick process and clear information throughout. Overall, a very convenient and positive experience. Show details ·  1

Very user friendly website for new insurance. Quick, easy to understand and navigate. If I was unsure of any wording the "i" more information was excellent in detailing the options. I love that the system already pre filled information from data they have. For a new property I found this extremely helpful. Show details ·  1

This platform is user-friendly, fast, and easy to navigate. It has a clear summary of insurance coverage at the end of the page. QBE's quotation is also competitive. Show details ·  1

Good value policy which provides a comprehensive listing of events, including motor breakdown. Quick and easy to quote. Stood out from the rest and priced competitively. Show details ·  1

Credit card details require an expiry date. But no one, absolutely nobody requires the format mm/yyyy. I don't have a card with an expiry date in that format. I spent 5 minutes entering and re-entering the expiry date!! Show details ·  1

Amazing, I though Budget Direct was meant to be the cheapest, however QBE suprised me. I usually shop around, luckily this time around I read the canstar email with some recommendations and QBE was infact cheaper. Saved $278.00 for the same12 month Landlord insurance policy. Well done me. Show details ·  1

Ease of use of the website. Clear and simple questions, and helpful professional customer service person when I called to ask a quick question. I also found it to be good value for money, so I would recommend. Show details ·  1

Very easy to follow and understandable website for setting up the policy. Very importantly they have cover for damage by tenant dog which most of the others don't have. Customer service staff knowledgeable and helpful. Show details ·  1