Budget Direct Motorcycle Insurance

Easy to insure. I’ve been with budget direct for content insurance so when I got my bike, I went to them to get a quote. Cheapest by a long way and always easy to deal with. Show details ·  1

I had a comprehensive motorbike insurance, price was great compared to other insurers. Someone smashed my bike when parked. Called Budget Direct, towing car was there in 30 mins, bike was a total loss, the process was very smooth, got updates until I got paid out. They paid very decent market value as well. Now I have all my insurances with them (houses, cars etc) Show details ·  1

Quick, great price – Quick easy, accurate. price was great. was fully insured within a short time. all done while driving with my 2 kids and wife on the way out. Show details ·  1

Easy way to get insurance for a new motorbike – I've just insured a motorbike, the process was easy and the cost is low. I had a choice of insuring for market value or a fixed amount. This process was very good. Show details ·  1

Gob Smacked like a frozen fish across the faces – Worse experience of my motoring life of 47 years. Insured a third vehicle , first time claim for a not at fault minor incident. My wife when insuring this vehicle overlooked it had a manufacture approved performance air filter. When lodging claim to manage repair( few scratches and dents) from low impact rear ender my claim was placed under… Read more

investigation as we had not disclosed the performance approved airfilter.. This department spoke to me as if I had been caught doing something illegal or part of a rebirthing ring. It was relentless , subsequently cancelled all 3 policy and dealt with the at fault drivers insurance company direct who were delightful and professional. Vehicle was fixed to a high standard within 2 weeks as opposed to 6 weeks given prior . The lowest premium can come and bite you when you go to call on them. Be careful insuring anything with this organisation

Worst insurance for bike insurance claim – I won't even give 1star for service they provide while they were assessing on my motorbike insurance claim. More than 5 months to get bike repair for minor damage. All their claim team knows is a script given to them.. raised complain more than a month ago but still haven't able to resolve issues. Wasn't happy with service as I had chase on… Read more

every part of service like getting cote on bike repair, towing to assessor, Waiting from repair on cote to start assessment.. I had ring and chase for all of them after every 3 weeks to see how is progress going and still delaying.

Impossible to contact motorcycle claims directly – In early January (2024) my wife's motorcycle was rear-ended at an intersection. Fortunately for us there was a tow truck behind the car that rear-ended her so we were able to get the bike towed immediately & as soon as we got home we lodged a claim with BD. The first thing we discovered after lodging the claim is that there is no way to contact… Read more

the motorcycle claims team directly. In order to provide more information or get updates you have to call the main call centre & speak to someone (who generally has no idea about motorcycle claims), then wait (sometimes days) for someone for the motorcycle claims department to call you back. It's an absolutely ridiculous system that makes everything twice as difficult.

Once the claim was submitted it took several weeks for an assessor to look at the bike, but in the meantime we were told that considering the significant damage to it, it would probably be written off - so given that my wife is a relatively new (around 2 years) rider & not wanting her confidence to be seriously affected by not being able to ride for a long time, we went out & bought her a new bike. Several weeks later after the assessor finally got round to looking at the bike we found out that it was being repaired.

We finally got the bike back in mid April & when we went to pick it up it couldn't be ridden because the chain was so tight it had no freeplay in it. In fact, despite the repairer claiming they had test ridden it, when they went to adjust the chain (after I pointed it out), they found the adjuster on the left side was loose due to the wheel being skewed from the original crash. When we got the bike home I also discovered numerous scratches & marks that hadn't been repaired & they also hadn't fitted a rear reflector. I ended up going over the whole bike myself, checking everything & ordered & fitted a new reflector because it just wasn't worth the hassle of trying to deal with BD to get it resolved.

We have since had zero follow-up from BD - no phone call to see if we're happy with the result, or any other contact. I guess that's why they're cheap(ish) - as long as you don't have to make a claim or speak to them they're fine.

It was very easy to get comprehensive insurance for the motorcycle and it was made very convenient too with flexible payment arrangements. Show details

Thanks BD. Good value and pricing. Good phone PR. Haven't had a claim so can't comment further. Show details ·  1

All me – I did such a great job of filling out application on line and even managed to pay for it. Excellent experience ???? Was it good for you too.? Show details

Terrible Motorcycle Insurance Experience – I will never use their services again. Bike was knocked over by someone's car and requested it to be repaired as I was not at fault. They took over 1.5 months to finally send someone out with me calling them every other day after placing another claim after being hit from behind by another vehicle. Been a week and a half now after BudgetDirect… Read more

finally towed it. Their repair shop not even yet sent the photos of my motorcycle to be assessed by the insurance team to start repairs. They have quoted me another three weeks or more of wait time before I even get my motorcycle back. Can't attest to their car insurance but motorcycle is absolutely horrific. Not worth it whatsoever save your money.

Motor bike insurance – Quick and easy, no issues to organise on line. Completed in less than 10 minutes. Show details ·  1

Cant get a simple answer for a simple question – Hopefully someone at budget direct is reading this... I have been through the online portal, got a quote, but no where does it show what the agreed or market value is, for the quote I am working on. So I requested a callback. I told the operator very clearly that I am after the agreed value number only. So they proceeded to ask me every single… Read more

question I had already entered in the portal. When I ask why, they give me a [Content Removed] answer that its for their privacy protection. So when I asked what my details have to do with their privacy protection, they default back to saying if I dont answer their questions, they cant proceed. So I explain that I have already answered all the questions and the answers are right there, please stop wasting both our time asking the same repetitive questions of which the answers are already there. So the operator says they acknowledge that I have already answered the questions however for their privacy protection we cant proceed if I dont answer... So this went around in circles 3 times before I gave up and hung up.

Honestly I would rather pay more with another insurer who provides a better customer experience and doesnt waste so much time asking the same questions over and over again, of which the answers are right there in front of them.

And yes, we had already verified I was the same person who submitted the quote, there was no chance of anything dodgy from my part. Just a waste of time from BD.

ATT BUDGET DIRECT: YOUR USER EXPERIENCE IS TERRIBLE!

Budget and Auto & General Services are Terrible – My motorcycle has been sitting at the repairer waiting for approval from Auto & General services / Budget Direct to go ahead. I cannot reach my agent Jack on the phone and my quote has not even been sent to the assessor. The repairs are entirely minor (handle bars), even so this is the worst experience I have ever had with insurance. All I… Read more

hear is lies from my consultant Jack & Jordan and there is no interest in actually providing the service that I have paid for.

Difference between market value and agreed value – Good product. Easy website to use. Competitive price. I used agreed value for extra 40 dollars premium I would have liked to have known the market value at that time also to make an informed decision. Show details ·  1

Great insurance company – Very affordable great insurance company very helpful great customer service Show details ·  1

Straight forward – Easy to understand. Quick and simple. Good price. Both vehicles now with Budget. Show details ·  1

Budget is only in the Name - Misleading Ads and unduly promoted to the top by insurance comparison sites – I have found their insurance comparatively very costlier even when Compared to even some of the premium insurance companies. They pay a lot for advertising and promotes themselves via insurance comparison sites which places them to customers as a budget insurer on top of the list above most others in the market but from all my genuine enquiries… Read more

and upon careful examination of the facts this insurer turns out to be one of the costliest in Australia.

I have received quotes for home, contents, private vehicle including cars and motorbike insurance, none of them were budget.

-100 if I could – PURE SCAM. Auto renewal on premiums, but won't actually help you when a claim is lodged. ALL LIES. Show details

Great – It was Easy to do online & good value, very happy. Show details ·  1

Motorcycle insurance – Very helpful consultant easy to deal with and very professional. Show details ·  1