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Youi Motorcycle Insurance

Youi Motorcycle Insurance

4.2 from 42 reviews

Reviews

(25)
(9)
(3)
(1)
(4)
  • Value for Money
    4.1 (16)
  • Transparency
    4.4 (12)
  • Customer Service
    4.7 (15)
Graham Jackson

Graham JacksonDarling Downs, QLD

Fantastic, extremely helpful

published

Yes very good value, only slightly more expensive than, Yamaha
motor cycle insurance agent. ( the agents were poorly responsive.)
Excess amount, again slightly more.
However, the benefits appear slightly better, thank you

Transparency
Customer Service
Value for Money
Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Dianne D.

Dianne D.Gilmore 2905, ACT

The best priced Motor Cycle Insurance ever

published

This was the first time that I have spoken to Youi about any type of Insurance, I will be recommending Youi to anyone that is looking at Insurance for any purpose

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
  • Verified customer

Incredible Company

published

I have dealt with Youi for several years and received exceptional value and service. After insuring my motor cycle today I with Youi I thought I would just check other companies. QBE $518.57, RACV $903.70. Excess's $200

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateNovember 2019
See all answers
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Sami

SamiMetropolitan Adelaide, SA

Great price, excellent customer service and a bit of a laugh..

published

Youi offer an excellent price, outstanding customer service with genuine care and the staff are always happy to have a bit of a laugh. The process is easy peezy and made easy...

Transparency
Customer Service
Value for Money
Claim MadeNo
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Chris

ChrisWide Bay-Burnett, QLD

We saved more with youi compared to who we were using, where so happy.

published

The tv adds are true, you do save with youi. And Michael was a great help with his professional manner in which he helped us with our policies I can’t fault youi one bit. We’ve managed to save more money taking out cover with our new car and motorcycle.

Transparency
Customer Service
Value for Money
Claim MadeNo
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Brett

BrettGreater Melbourne (Outer), VIC

Great Saving!

published

After one claim in 8 years with an opposition company my monthly payment doubled YOUI came to my rescue! Very proffesional service great call centre staff very happy with the result.

Transparency
Customer Service
Value for Money
Claim MadeNo
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Expensive premiums/Not tailored for riders

published
Transparency
Customer Service
Value for Money
Claim MadeNo
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Wonderful Customer Service

published

The customer service I have received from Youi has always been extraordinary. Your call centre agents are personable, friendly and put their best into their work. I have had to claim once and the roadside assistance did take way longer than originally anticipated but I wasn't out of pocket.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateMay 2019
Claim ApprovedYes
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Malcom

MalcomPerth, WA

  • 3 reviews
  • 5 likes

Tried to get a Quote online for motorcycle insurance.

published

Tried to get a Youi Quote online for motorcycle insurance. Filled in all the forms. gave my mobile number. got the online secure pin. Waited for the online Quote. NOTHING!! Instead was told someone from Youi will call me soon. I don't want a call i want a online Quote!! Anyway So the phone rings. Some ethnic lady who sounds like she is in a rush. I explain look i just want a rough quote. She tried to interrupt and tell me we need more info to tailor your best price Quote or whatever. I say look i am only just wanting a quick Quote for now. Second later she hangup in my ear!! NO LIE!

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Malcom
Malcom

This happened today Saturday 6 July 2019. 2:37pm Western Australian time

Motorcycle & Bicycle Insurance

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Richard

RichardLaunceston, TAS

This is perfect! cant live without it.

published

Great people to talk to!! Easy! They are very helpful and friendly. Would highly recomend to friends and family. One of the best insurence componys ive ever delt with! 5 out of 5 star rating!

Value for Money
Claim MadeNo

The reviewer stated that an incentive was offered for this review

Youi Quote.

published
Transparency
Customer Service
Value for Money
Claim MadeNo
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Rachel Mateo

Rachel MateoSouth East Queensland, QLD

  • 2 reviews

Bonus emergency cover

published

Decided to get a quote & compare with other BIG name insurance companies. WOW Im impressed!!
YOUI Motorcycles Insurance is comparative and even includes Emergency cover.
The quote process was so fun & my Rep Ruth was engaging,funny & informative making the process not a chore but an awesome experience.
Value for money and so easy to change providers.
Thank you YOUI for the stress-free change over.

Customer Service
Value for Money
Claim MadeNo
NOMADS

NOMADSCentral Highlands and Goldfields, VIC

  • 2 reviews

So far the best Motorcycle insurer I have found

published

Unfortunately I have been with Harley Davidson Insurance / Swann, Fortunately I stumbled across YOUI I really thought they didn't Insure Bikes as all their TV adds are cars. They should make TV Commercials with Motorcycles and get more Riders Insured

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
Christine S.

Christine S.Southwest, VIC

Cheap motorbike insurance & awesome customer service!!!

published

Harley motorbike insurance was 1/3 of the price of others so I transferred x3 bikes x1 house & contents x1car...Saving heaps...
Adrian was awesome he provided quotes for every scenario took his time explaining everything. He was understanding, funny and engaging. Even if the price was the same, I still would’ve transferred everything because Adrian’s customer was so good!!!

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
Peter C

Peter CRichmond-Tweed, NSW

Absolutely amazing

published

I started off after insurance on a trike that I had just purchase found it difficult to get some . Youi was able to insure that plus two other of my vehicles cheaper by over $300 less then the other two where insured by . Thankyou YOUI

Customer Service
Value for Money
Claim MadeNo
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So easy! Thankyou

published

Great customer service staff who helped for my very first insurance policy. Staff phoned back promptly and explained everything clearly. Staff member happy to go through a couple of different quotes before I could decide, very patient. Was so easy. Tried to give 5 stars however only allowed 3. ***** Thankyou!

Claim MadeNo
Stephen T

Stephen TSouth East Queensland, QLD

Unbeatable Customer Service

published

Motorcycle Insurance Policy was very competitive compared to all the other quotes Id had, but what finally swung it for me in favor of Youi, was the customer services person on the phone with whom I dealt. Jess is her name and she was an absolute pleasure to deal with. What a credit to your company.

Customer Service
Value for Money
Claim MadeNo
  • Verified customer

Had trouble finding an insurance company that was helpful

published

Was great value and easy to set up. Wendy on the phone was great help and will look at transferring my other policies

Insurance claim madeNo

Loyalty denied.

published

Just got another new policy. Totalling 7 but still have a penalty excess if I make a claim within 3 months. It very disappointing for obviously a good customer to be treated like a 1st time buyer again every time I buy a new car or policy.

Insurance claim madeNo
1 comment
Youi
Trevor D.Youi

Fantastic!!

published

Quick,efficient,understanding & professional, honest and overall the best insurance company to deal with..highly recommended.quick no fuss claim 5stars for friendly overall service..

Insurance claim madeYes
Page 1 of 3

Questions & Answers

Patience

Patienceasked

Do you have a 3rd Party Property, fire and theft policy available for registered motorcycles

2 answers
Boris Yasminsky
Boris Yasminsky

Patience. If you want to throw money down the drain, this is the right insurer to contact. Convicted on 15 charges, fined may times around $1m, only pays when the other party is at fault (costs Youi nothing) always in court for claims not paid, Royal Commission Inquiry in to Youi's business activities, ACCC watch list on Youi, and the list goes on and on and on. Oh, and Youi NZ was just sold to Tower Insurance and Youi Aust. is next. Cheers

Fired Up
Fired Up

Suggest you contact them directly rather than ask a public review site

Boris Yasminsky

Boris Yasminskyasked

Hey Youi representative monitoring this site.
Is it true that Youi New Zealand has been forced to sell off the business because of the criminal convictions Youi was charged for in the courts of NZ. Is it true that Youi New Zealand is being sold to Tower Insurance. Is it true that Youi Australia is to be sold off to IAG Limited ?

No answers
Michael

Michaelasked

I want to insure my ute and motorbike with one company. Do you offer a package?

4 answers
Youi
Trevor D.Youi

Hey Michael, we’d love to help you out there! You’d have separate policy numbers for each however if anything happens to both of them at the same time (like a fire or hail storm) then you’d only pay one excess so it’s super handy having them all together. If you like you can send your details to me in a private message & I’ll get one of the team to call you for a quote :)

Youi
Trevor D.Youi

Hi Michael, haven’t heard from you just yet but our quotes team is here & pumped full of caffeine so just say the word & I’ll get one of them to give you a call. Thanks!

Bigger than
Bigger than

Don't deal with this company they will burn you

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