Youi Motorcycle Insurance

After filling out an online form I was forced to undergo 20-30 minutes on the phone answering the same questions and then got a quote nearly double my current insurer (Budget Direct), with nearly double the policy excess. Plus an additional $1000… Read more

excess on claims within the first 3 months. This is for a 53yo who hasn't made an insurance claim in 30 years. And to insure a $6000 motorbike.

Will not be going through that process again.

Too pushy and expensive – Was trying to get a quote online, but after filling in all my details that took ages they don't give you a quote, they straight away call you to try sell it to you, I get it but if I wanted a phone call I would have called them. Next you need to confirm every piece of information all over again to the person who called you. Waiting everyones time… Read more

here.

I finally got a quote over the phone after about 20 minutes on the phone repeating everything I already filled in online. Was the most expensive one out of 4 companies I compared. And once I Said I need to shop around to find the best value for my money the consultant became pushy to finalise, and then said he will call me tomorrow and I refused as I said I'm working, so he said it's on I can call you just for a yes or no answer. Way too pushy this company! Calls without asking, makes you repeat everything you just filled in online, then pushes to finalise when you are not happy enough with the quote! And on top of that they wanted 200 per month and I found similar offerings for less and finalised with a company at 107 per month

Massive price Savings with YOUI – We have been loyal customers of a major Insurance company having our Car, House and Contents insured with them for over 35 years. There was a marked increase in both House Buildings and House Contents policies. I decided to shop around and was contacted by Gary Saunders from YOUI. Gary was extremely helpful and easy to talk to. The amount we… Read more

saved was quite staggering actually. By taking out a comparable House and Contents policy with YOUI Gary saved us just on $2000. We are just one of the many who year after year remained loyal to our original insurers not having any thought about alternative offers.

Well so much for loyalty, discussing options with our original insurer did not realise any worthwhile savings, and if we were to move to a combined House and Contents as a new policy, it would have been more expensive and all the years of loyalty would have been lost.

Setting up the new House and Contents Insurance was very easy, uncomplicated and most certainly excellent value in the circumstances. So, if you are one of the loyal customers like we were, do0nt be frightened to look at other options.

Some of us HATE the phone!! – We’ve been with YOUI for at least 5 years now with a JetSki and a UTV covered. The policy document reads up OK ... but we’ve never made a claim. I especially admire them for covering “intentional damage”, as I’ve never struck this specific inclusion before ... ever. And I suspect it would never be tested in the event of a claim for “”intentional… Read more

damage” since I strongly suspect there is room for them to wiggle out of this chestnut hidden somewhere in the fine print.

Lord knows we’ve all felt that overpowering urge to give the beast a good kick every now and then!!

The one great bugbear we have .... and have ALWAYS had with YOUI .... is their dogged insistence that you can only do business over the phone. Ostensibly they will say something like ... “this is so we can ensure we customise the best policy for you and your expected usage” blah blah blah .... in reality it’s so they can beat you around to try to quote you on every other asset you may own. We are NOT phone people, and in every other interaction only ever transact via e’mail or similar.

There’s no denying what’s written down, and whilst we respect their lovely ... oh so nice staff ... we hate talking to people. Especially ones that are being almost oh too nice!! Call us reclusive if you will - because that’s what we are!!

The second bugbear is that our UTV is not ... and can never be ... registered for road use. And yet it seems we are covered for such niceties as personalised number plates, roadside assist, and even a replacement vehicle in an emergency. I wonder if they would agree that an emergency - to us - may include, but not be restricted to, being stranded with a pranged UTV in a paddock somewhere west of Cunnamulla, and deliver a replacement vehicle unto us that very day?! Hopefully that one never needs to get tested, as I suspect there’s bulk wiggle room hidden for this type of scenario too!!

Third bugbear ... and to be fair it’s rife in the industry, is massive premium hikes despite no claims .... ever ... and no apparent justification.

But, they cover things that others don’t .... and that’s where YOUI truly shines for us. There is real reassurance for us knowing we’re covered, particularly for potential damage to others and the associated legal liability this may entail. And the premium hikes can be offset by their preparedness to help look for ways the premium can be lowered and still be somewhat suitable. They’re also very much a locally based company for us here in QLD, and the staff are always obliging and polite. If only they could make a special exception on our files .... and write something like .... let this hermit do stuff in writing ....!!

3.5 stars from us ....

The claim process was easy to get things moving. After a couple of weeks a Youi rep rang to explain the claim had been reviewed after receiving the repairers quote. No rush with this call: he explained how assessment was managed (generally and specifically to me) and in a couple of days it was approved. I received a few emails from Youi just to… Read more

keep me in the loop about the repair progress which was good but it was easier to ring the repairers direct for up-to-date information.

From start to finish when purchasing the insurance I was very happy. Unfortunately a number of weeks later a car failed to give way to me when I was on a round about and caused damage to my Motorbike. Youi were very helpful throughout the process. Show details

The person whom I dealt with was very helpful and professional however the fact that my quote went from $717 to $838 due to the fact I said I had done a windscreen in the past three years (not my fault) really got up my goat. They still have the best price and the fact they have a 2 year replacement for new motorcycles means I will probably still use them but I certainly let them know I was not happy about that. Show details

I was after a quote on motorcycle insurance, and while service from the service rep was fine, the product was far more expensive than others and doesn't insure a vehicle when it isn't registered (e.g. if stolen from a shed, if damaged on a trailer, etc) and suggested the bike would be insured for between 14 and 19k which is far too broad a range. … Read more

None of this information was freely volunteered and I had to ask several questions to get it. They are not a motorcycle/restorer/rebuilder friendly insurance company.

Absolutely crazy expensive $1600 + for a Kawasaki Z500 2025 , rude and extensively slow on the phone ,was trying to do an online quote but the they must call to check your not lying , Don`t waste your time, asks questions like your a crim , I was looking for a comparable/cheaper quote to $950 from QBE others have been $900-1200 Show details

The person I spoke to on the phone was nice enough however I didn’t want to speak to anyone on the phone. I was called by Youi after business hours trying to get an online quote only within seconds of trying to get a quote. This reeks of desperation and feels very pushy. When I told them I had better quotes from other companies they made their… Read more

quote cheaper and wanted to call me the following day to follow up. Seems to me if they are this desperate to sell policies then they don’t have a great product.

Quick to answer the phone polite helpful service with options given to help you make the right decision I was changing my cover level due to the vehicle being taken off the road temporally Show details

I have been with YOUI motorcycle insurance for 2 years and fortunately have never had the reason to make a claim but the policy came with roadside assist and a few days ago I was stuck with a flat tyre. I had never used service before but phoned the company and a lovely lady helped organise a tow truck to take my Motorcycle to the repair shop at… Read more

no charge. The insurance quote I received was very comparative to other insurance companies with the added bonus of including roadside assistance included in the policy.

I found it easy to buy the new policy on motorcycle, this is my second current policy with youi, I would recommend anyone looking for motorcycle insurance to try Youi Show details

$25/month for fully comp on a 2023 Kawasaki ER-5 which was awesome, but when I wanted a quote for my weekend car (a 92 Ford Fairlane) it was horrendous! Went to Sh@nnons and they were 1/4 of the price so you can guess who I went with. Show details ·  1

Fantastic customer service answered all my squarely questions, best price for my first ride as an L plater, policy terms and conditions seem fair and reasonable for the price, I have not yet called for a claim so cannot comment of that aspect as of yet (hopefully I will never need to) would recommend, thanks youi, legendary. Show details

They were super helpful with the whole experience honestly with having had an accident recently and not knowing what to do they have helped me through every step and made sure I knew what was going on and how the process works and what I needed to do they are a really good company with heaps of friendly staff can not ask for more. Show details

The sails person did not really listen to what I was saying as I do not like direct debit I would have preferred to pay with Bpay or paypal. Seamed to be more interested in doing his spin also was a little bit pushy. Youi was a little bit better I also have 2 other polices with them and I thought that it would be a bit better. Show details

I tried to get a quote online but when I got the code to continue I got a phone call immediately. While the salesperson was very knowledgeable and thorough it took 30 minutes of my time to get to the actual price. I got online quotes from three other companies in a total of 5 minutes. The price sounded reasonable until you actually compare apples… Read more

and apples, when in fact the excess was $300 higher than the other companies and the premium was the highest of them all. Perhaps their advertising campaign is more convincing than their actual prices?

I'm impressed by Youi's process for quoting. It started online, then required a human who called me back within two minutes. Three other competitors kept me waiting on hold for 15, 20 minutes at a time. Aside from this, Youi offered the cheapest quote on essentially the same policy. Show details

Pushy, overpriced, and misleading. No upfront quote online- just a forced call-back from a salesperson ('Danny', the pommy guy, this time around) who, while polite, was overly persistent and repetitive. After 20 minutes on the phone, the quote was waaaayyy above all competitors. A $1k excess for the first 90 days, no one can ride your bike… Read more

unless stated in the policy. The agreed value is $5- 7k below the nearest competitors, at x3 the cost. Youi is a dodgy company. Dodgy, dodgy, dodgy. AVOID.

After I had an accident, (P) the person I spoke with was very helpful, patient and compassionate. This was especially welcome as I was suffering a bit with bruised ribs. Couldn't have asked for better interaction. Thank you youi for valuing claim staff with such excellent people skills. Show details

Painless and less expensive motorbike insurance – Buying a new insurance policy... The rep I spoke with was very professional and new the products and the issues really well. I was able to make a substantial saving on my previous policy with another firm. It was impressive that these were the first people who actually had my uncommon motorcycle listed among their options. Other companies had to work it out specially. Add to that the rep. was friendly and outgoing. Show details

Excellent customer service – Talked to many people on the phone at Youi after a motorcycle accident. I was injured and recovering. Everyone I talked to was patient, understanding and professional. The answers I got were consistant and to the point. The matter was dealt with quickly and I had a very positive outcome. Would not hesitate to insure with this company again. Show details

Overall a postive phone experience – I write an honest review to help others. I found the endless computer read statements tedious at best however this seems to be all insurance companies not limited to YOUI. I ihave to say I hate insurance companies with a passion that being said the staff on the phone were very courteous, kind and helpful. I could also hear background conversations… Read more

on the phone and it appeared the staff working that day were also very helpful to each other. Overall they did provide a good positive over the phone experience.