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Youi Motorcycle Insurance
4.1 from 60 reviews · View Statistics

Reviews

  • Value for Money
    3.9 (30)
  • Transparency
    4.2 (28)
  • Customer Service
    4.4 (31)
  • Claim Resolution Time
    • <1 week (1)
    • 1-2 weeks (1)
  • Claim ApprovedYes (1) · No (0)
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Tebby
TebbySouth East Queensland, QLD
  • 3 reviews
  • 3 likes

Time wasting phone call

published

agree with what others have said, you fill in all the data on line, they then send a pin no to your phone telling you that you are a preferred customer & someone will call you, then they keep you on the phone with the same questions you just filled in on line & try & engage with friendly banter, more time wasted.
I politely hung up after wasting too much time & not getting to the point, I just wanted a quote.
Eric insurance gave me a competitive price on line in less than 5 mins! guess who got the business?

Incentivised ReviewNo
Claim MadeNo
James Mills
James MillsSydney Surrounds, NSW
  • 3 reviews
  • 13 likes

Terrible

published

Terrible, I forgot they did this to me on my home insurance. You fill out the details online, then they insist on calling you to give you the amount and then keep you on the line for 30 mins harvesting your data then give you an insane quote. I assume they are no longer insurers and just harvest data, or are working off the sunk cost fallacy hoping people will feel they've invested time so should just get it. Either way a terrible company.

Value for Money
Transparency
dan
danSydney, NSW
  • 4 reviews
  • 3 likes

Forcing you to talk on the phone just to give you an outrageous quote

published

I tried to get a quote online (they make you believe you could get a quote online), but then I got the "you're a special customer, we will call you" just to have someone waste 20 min of my time asking again the answers to all the questions I have already provided answers online, and in the end giving me a quote that was more than double of what I could get with other providers online in 3 min. Best to avoid.

Value for Money
Transparency
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Dave d
Dave dPerth, WA

Great

published

Good friendly service nothing was too hard to explain.
Saved money and it was all sorted with in a matter of minutes with the staff being more than happy to help.

Value for Money
Transparency
Wisey
WiseyToowoomba
  • 90 reviews
  • 104 likes

Some of us HATE the phone!!

published
Value for Money
Transparency
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Noel
Noel
  • 2 reviews

Waste of time. No quotes given online!

published

After filling in all required details online that they need to give you a quote, you are forced to give your mobile number so they can spam you from your call centre. They ask you all the same questions again and come up with a quote nearly twice what I am currently paying! Won't be going near them again.

Value for Money
Transparency
Ken L
Ken LNgunnawal 2913, ACT
  • 2 reviews

Old guy done good!

published

Bought a new motorcycle and wanted a comparison quote for comprehensive insurance. Youi were excellent to deal with, quick process and saved me $200 on the other quotes I'd received. Awesome!

Incentivised ReviewNo
Claim MadeNo
Steve R.
Steve R.Metropolitan Adelaide, SA
  • 3 reviews

Incredible customer care

published

I did not save money...but what i did get was incredible customer service from a person that was not watching the clock. I also got a person that actually cared about my situation...Melissa the customer care lady was not only professional she was an incredible person to speak to and i feel like i was well looked after...thank you...ps, i slated youi in the past for shocking customer ser ice but today it was outstanding

Value for Money
Transparency

Really suits my needs,

published

Good value and very easy to set up.
After shopping around i felt this policy was good cover for my motorcycle.
Pleasant local staff to deal with was favorable for me.
My questions were answered directly.

Value for Money
Transparency
Motorcycle Insurance

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Leece
LeeceSouthwest, VIC

A great customer service experience.

published

The representative was friendly, helpful, courteous, and knowledgeable. The interaction was smooth and efficient. It is a good value policy and was very easy to set up. I am impressed with the level of customer service provided and am considering consolidating my policies with Youi as a result.

Value for Money
Transparency
Peter Perkins
Peter PerkinsSouth East Queensland, QLD
  • 3 reviews
  • 7 likes

Excellent

published

Awesome service from Seton.
It was a difficult policy to set up, but Seton at Youii fixed everything. I have had insurance with Youii previously and have always found them a pleasure to deal with.

Value for Money
Transparency
Gerry
Gerry
  • 2 reviews

Great customer service

published

Great customer service from the rep. She was super friendly, helpful, understanding and quick. Made the whole experience easy and fun. I would recommend this company to everyone looking for a great deal and good service

Value for Money
Transparency
Martin
MartinMetropolitan Adelaide, SA

Revised a policy took out a third

published

Revised existing policy saved $60, took out a new policy and product saved $460. Again great service, took about forty minutes on the phone but no complaints when you get savings like this

Value for Money
Transparency
Angela
AngelaTasmania

I can ride with confidence now! Thank you

published

I am so happy I was able to obtain a comprehensive policy on my new Scooter at such a great price, particularly being a Learner. Having this insurance means I will be able to go for my P Plates with my own vehicle, as well as giving me peace of mind. Thank you

Value for Money
Transparency
Kev
KevSydney, NSW

Yet another policy with Youi

published

I recently purchased a 2nd motorbike and with already having a motorbike, car and my home and contents with Youi, I didn't bother ringing anyone else. As always, the consultant was friendly and chatty and made small talk while waiting for the system to do it's thing. Over and done with in a good handful of minutes and I was on with my busy working day.

Value for Money
Transparency
Motorcycle Insurance

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Page 1 of 4

Questions & Answers

honda
hondaasked
Motorcycle Insurance

I got a wr 400f it a 2000 and got a rmz250 2010 and got a yz450f 207 they are all Yamaha quotes on to be insured for Steel damage

No answers
Greg
Gregasked
Motorcycle Insurance

Do you have an additional excess for the first 60 days or similar of a new motorcycle insurance policy. If so, how much is it and why is it there

2 answers
Steve R.
Steve R.

No, i was not advised of any difference in excess at all...excess is what it is from day one

Ian
Ian

No, I did not have any additional excess. Could deal all round, nothing mentioned re additional excess.

Jeff M
Jeff Masked
Motorcycle Insurance

Do you insure with aftermarket Vance and Hines exhaust pipes.

No answers
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