Good friendly service nothing was too hard to explain.
Saved money and it was all sorted with in a matter of minutes with the staff being more than happy to help.
Some of us HATE the phone!!
We’ve been with YOUI for at least 5 years now with a JetSki and a UTV covered.
The policy document reads up OK ... but we’ve never made a claim. I especially admire them for covering “intentional damage”, as I’ve never struck this specific inclusion before ... ever. And I suspect it would never be tested in the event of a claim for “”intentional damage” since I strongly suspect there is room for them to wiggle out of this chestnut hidden somewhere in the fine print.
Lord knows we’ve all felt that overpowering urge to give the beast a good ki...ck every now and then!! The one great bugbear we have .... and have ALWAYS had with YOUI .... is their dogged insistence that you can only do business over the phone. Ostensibly they will say something like ... “this is so we can ensure we customise the best policy for you and your expected usage” blah blah blah .... in reality it’s so they can beat you around to try to quote you on every other asset you may own. We are NOT phone people, and in every other interaction only ever transact via e’mail or similar. There’s no denying what’s written down, and whilst we respect their lovely ... oh so nice staff ... we hate talking to people. Especially ones that are being almost oh too nice!! Call us reclusive if you will - because that’s what we are!!
Waste of time. No quotes given online!
After filling in all required details online that they need to give you a quote, you are forced to give your mobile number so they can spam you from your call centre. They ask you all the same questions again and come up with a quote nearly twice what I am currently paying! Won't be going near them again.
Old guy done good!
Bought a new motorcycle and wanted a comparison quote for comprehensive insurance. Youi were excellent to deal with, quick process and saved me $200 on the other quotes I'd received. Awesome!
Incredible customer care
I did not save money...but what i did get was incredible customer service from a person that was not watching the clock. I also got a person that actually cared about my situation...Melissa the customer care lady was not only professional she was an incredible person to speak to and i feel like i was well looked after...thank you...ps, i slated youi in the past for shocking customer ser ice but today it was outstanding
Really suits my needs,
Good value and very easy to set up.
After shopping around i felt this policy was good cover for my motorcycle.
Pleasant local staff to deal with was favorable for me.
My questions were answered directly.
A great customer service experience.
The representative was friendly, helpful, courteous, and knowledgeable. The interaction was smooth and efficient. It is a good value policy and was very easy to set up. I am impressed with the level of customer service provided and am considering consolidating my policies with Youi as a result.
- Motorcycle Insurance
- Verified customer
Awesome service from Seton.
It was a difficult policy to set up, but Seton at Youii fixed everything. I have had insurance with Youii previously and have always found them a pleasure to deal with.
Great customer service
Great customer service from the rep. She was super friendly, helpful, understanding and quick. Made the whole experience easy and fun. I would recommend this company to everyone looking for a great deal and good service
Revised a policy took out a third
Revised existing policy saved $60, took out a new policy and product saved $460. Again great service, took about forty minutes on the phone but no complaints when you get savings like this
I can ride with confidence now! Thank you
I am so happy I was able to obtain a comprehensive policy on my new Scooter at such a great price, particularly being a Learner. Having this insurance means I will be able to go for my P Plates with my own vehicle, as well as giving me peace of mind. Thank you
Yet another policy with Youi
I recently purchased a 2nd motorbike and with already having a motorbike, car and my home and contents with Youi, I didn't bother ringing anyone else. As always, the consultant was friendly and chatty and made small talk while waiting for the system to do it's thing. Over and done with in a good handful of minutes and I was on with my busy working day.
Set up a new policy over the phone, quick, easy and painless, the consultant was unreal from start to finish. Everything was explained in simple terms, and saved me money.
Large price increases
All facts. I was surprised to see my car insurance increase by over 22%. Nothing in the insurance has changed, the car is 1 year older and because of COVID we can hardly drive. Seems a huge increase of more than 10 TIMES the CPI inflation increase. Interestingly 2 reasons were given. 1. "our actuarial services made the increase but its not a science" and 2. "Of course COVID 19 has had an impact".
Admittedly Youi is offering a COVID reduction. They said it is a 15% reduction to me. What they fail to mention is that it is a 5% ...reduction for 3 months. That is less than 4% over the year. Seems a ploy to increases prices under the cover of COVID. So be careful and if you are with Youi shop around. I'm not saying you shouldnt use Youi. I'm saying you should check what they are saying and writing because it seems misleading to me.
A bit of a Godsend.....
Although more expensive than my previous insurer, I am grateful that Youi takes the time to consider applications thoroughly as to the actual risk they present based on individual circumstances. When my previously brokered insurer decided to withdraw from the scheme which covered my special business use vehicle, Youi stepped in and literally saved my business as we could not continue to operate without proper comprehensive cover.
Fantastic, extremely helpful
Yes very good value, only slightly more expensive than, Yamaha
motor cycle insurance agent. ( the agents were poorly responsive.)
Excess amount, again slightly more.
However, the benefits appear slightly better, thank you
The reviewer stated that an incentive was offered for this review
The best priced Motor Cycle Insurance ever
This was the first time that I have spoken to Youi about any type of Insurance, I will be recommending Youi to anyone that is looking at Insurance for any purpose
- Motorcycle Insurance
- Verified customer
I have dealt with Youi for several years and received exceptional value and service. After insuring my motor cycle today I with Youi I thought I would just check other companies. QBE $518.57, RACV $903.70. Excess's $200
Great price, excellent customer service and a bit of a laugh..
Youi offer an excellent price, outstanding customer service with genuine care and the staff are always happy to have a bit of a laugh. The process is easy peezy and made easy...
We saved more with youi compared to who we were using, where so happy.
The tv adds are true, you do save with youi. And Michael was a great help with his professional manner in which he helped us with our policies I can’t fault youi one bit. We’ve managed to save more money taking out cover with our new car and motorcycle.
Questions & Answers
Do you have an additional excess for the first 60 days or similar of a new motorcycle insurance policy. If so, how much is it and why is it there
Do you insure with aftermarket Vance and Hines exhaust pipes.
Do you have a 3rd Party Property, fire and theft policy available for registered motorcycles
Patience. If you want to throw money down the drain, this is the right insurer to contact. Convicted on 15 charges, fined may times around $1m, only pays when the other party is at fault (costs Youi nothing) always in court for claims not paid, Royal Commission Inquiry in to Youi's business activities, ACCC watch list on Youi, and the list goes on and on and on. Oh, and Youi NZ was just sold to Tower Insurance and Youi Aust. is next. Cheers
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