- Verified customer
I have dealt with Youi for several years and received exceptional value and service. After insuring my motor cycle today I with Youi I thought I would just check other companies. QBE $518.57, RACV $903.70. Excess's $200
Great price, excellent customer service and a bit of a laugh..
Youi offer an excellent price, outstanding customer service with genuine care and the staff are always happy to have a bit of a laugh. The process is easy peezy and made easy...
We saved more with youi compared to who we were using, where so happy.
The tv adds are true, you do save with youi. And Michael was a great help with his professional manner in which he helped us with our policies I can’t fault youi one bit. We’ve managed to save more money taking out cover with our new car and motorcycle.
Expensive premiums/Not tailored for riders
Youi attracts as many people as possible to sign up with good marketing communications and personable sales people, then overcharges cancellation fees when you decide to quit overpaying for insurance.
My premiums for 3rd Party Fire and Theft for a 250CC motorcycle are double that of another insurance company. In addition, it also worked out to have less coverage, for example riding gear was $500 instead of $1000. It also does not take into account how much you ride, which can vary greatly between riders. The insurance could be better tailored ...to the motorcycle market. I cancelled mid-month and it works out that I was charged more than the cancellation fee stated in the PDS because the company chooses to just take the remainder of my unused premium as the cancellation fee. I was not able to get this waived even though I made no claims since being a customer.
Wonderful Customer Service
The customer service I have received from Youi has always been extraordinary. Your call centre agents are personable, friendly and put their best into their work. I have had to claim once and the roadside assistance did take way longer than originally anticipated but I wasn't out of pocket.
Tried to get a Quote online for motorcycle insurance.
Tried to get a Youi Quote online for motorcycle insurance. Filled in all the forms. gave my mobile number. got the online secure pin. Waited for the online Quote. NOTHING!! Instead was told someone from Youi will call me soon. I don't want a call i want a online Quote!! Anyway So the phone rings. Some ethnic lady who sounds like she is in a rush. I explain look i just want a rough quote. She tried to interrupt and tell me we need more info to tailor your best price Quote or whatever. I say look i am only just wanting a quick Quote for now. Second later she hangup in my ear!! NO LIE!
This is perfect! cant live without it.
Great people to talk to!! Easy! They are very helpful and friendly. Would highly recomend to friends and family. One of the best insurence componys ive ever delt with! 5 out of 5 star rating!
The reviewer stated that an incentive was offered for this review
I requested a quote for comprehensive motorcycle insurance from youi
I am a 33 year old male that has NEVER made a claim on any insurance during my entire driving life
The premium came back at $1900 for a market value of $9000 with an excess of 700. So should I make a claim my one year premium would be 28% of the asset value.
I appreciate that I have just got my L plates and I am an inexperienced rider. I am also happy for youi to provide a high quote hence basically saying they don’t want high risk in their portfolio
What I hate, is the fact that youi do not provide the quote online and make you have a half an hour conversation just to arrive at the most insane price. What a waste of time
Bonus emergency cover
Decided to get a quote & compare with other BIG name insurance companies. WOW Im impressed!!
YOUI Motorcycles Insurance is comparative and even includes Emergency cover.
The quote process was so fun & my Rep Ruth was engaging,funny & informative making the process not a chore but an awesome experience.
Value for money and so easy to change providers.
Thank you YOUI for the stress-free change over.
So far the best Motorcycle insurer I have found
Unfortunately I have been with Harley Davidson Insurance / Swann, Fortunately I stumbled across YOUI I really thought they didn't Insure Bikes as all their TV adds are cars. They should make TV Commercials with Motorcycles and get more Riders Insured
Cheap motorbike insurance & awesome customer service!!!
Harley motorbike insurance was 1/3 of the price of others so I transferred x3 bikes x1 house & contents x1car...Saving heaps...
Adrian was awesome he provided quotes for every scenario took his time explaining everything. He was understanding, funny and engaging. Even if the price was the same, I still would’ve transferred everything because Adrian’s customer was so good!!!
I started off after insurance on a trike that I had just purchase found it difficult to get some . Youi was able to insure that plus two other of my vehicles cheaper by over $300 less then the other two where insured by . Thankyou YOUI
So easy! Thankyou
Great customer service staff who helped for my very first insurance policy. Staff phoned back promptly and explained everything clearly. Staff member happy to go through a couple of different quotes before I could decide, very patient. Was so easy. Tried to give 5 stars however only allowed 3. ***** Thankyou!
Unbeatable Customer Service
Motorcycle Insurance Policy was very competitive compared to all the other quotes Id had, but what finally swung it for me in favor of Youi, was the customer services person on the phone with whom I dealt. Jess is her name and she was an absolute pleasure to deal with. What a credit to your company.
- Verified customer
Annual Roll-over of motorcycle insurance policy
I am in the process of selling a Honda CBR1000RR FireBlade which I have had comprehensibly insured with YOUI for the last full term. I confirm here that YOUI was the only insurance company I could find who would offer a 100% insurance package on a motorcycle at a reasonable rate. YOUI & I have just agreed a new policy that will roll-over on a monthly basis at a very attractive rate so that once the FireBlade is sold, the payments can stop and the cancellation / reimbursement process is avoided entirely, yet I remain fully covered. I am extremely satisfied with the result that YOUI's flexibility has given me. :)
- Verified customer
Totally stoked with youi motorcycle cover!
I took out full comprehensive bike insurance with youi (which most other companies don’t even touch) and it’s even cheaper than my car is. One day I broke down 2 times, and they sent a mechanic out first but he couldn’t fix on the spot as it was a weekend afternoon and no parts were available. So they then sent a tow truck to pick me and my bike up from the side of the road and took me back home. About 20 kms, and with no charges at all, as it’s 2 tows per year included in the insurance policy. I Couldn’t be more impressed.
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Questions & Answers
Do you have a 3rd Party Property, fire and theft policy available for registered motorcycles
Patience. If you want to throw money down the drain, this is the right insurer to contact. Convicted on 15 charges, fined may times around $1m, only pays when the other party is at fault (costs Youi nothing) always in court for claims not paid, Royal Commission Inquiry in to Youi's business activities, ACCC watch list on Youi, and the list goes on and on and on. Oh, and Youi NZ was just sold to Tower Insurance and Youi Aust. is next. Cheers
Hey Youi representative monitoring this site.
Is it true that Youi New Zealand has been forced to sell off the business because of the criminal convictions Youi was charged for in the courts of NZ. Is it true that Youi New Zealand is being sold to Tower Insurance. Is it true that Youi Australia is to be sold off to IAG Limited ?
I want to insure my ute and motorbike with one company. Do you offer a package?
Hey Michael, we’d love to help you out there! You’d have separate policy numbers for each however if anything happens to both of them at the same time (like a fire or hail storm) then you’d only pay one excess so it’s super handy having them all together. If you like you can send your details to me in a private message & I’ll get one of the team to call you for a quote :)
Hi Michael, haven’t heard from you just yet but our quotes team is here & pumped full of caffeine so just say the word & I’ll get one of them to give you a call. Thanks!
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