Card.Gift
3 reviews
If you are running an event or need guaranteed delivery, do yourself a favor and avoid Card.Gift entirely. I needed to purchase a few gift cards for raffles at a work function I was hosting. I placed the order and waited, but nothing came through. After giving it some time, I contacted my bank, who confirmed the payment had cleared perfectly on their end.
I was then told by Card.Gift that my order was caught in their "fraud team" net. I immediately replied, explicitly offering to send through my identification or provide any other assistance needed to clear the transaction. Their system tells you to call 1300 375 346 to verify, but you cannot actually get through to do this over the weekend.
I sent two follow-up emails explicitly DURING their stated customer support hours: Monday to Friday: 9 am - 6 pm AEDT Saturday: 10 am - 5 pm AEDT I was completely ignored. Several hours went by with absolutely zero communication. With an event to run and no guarantee I would ever receive the items I paid for, I was forced to buy replacement gift cards from a different merchant, who delivered them instantly.
Then, at 1:31 AM, I finally received an email from Card.Gift. Not offering help, but stating they had simply cancelled my order.
Even after a legitimate customer offered to hand over full identification to satisfy their security check, their "fraud team" decided I was a threat, ignored me during business hours, and cancelled the order in the middle of the night.
My recommendation: There are plenty of reliable, instantaneous digital businesses out there. Card.Gift is not one of them. Unprofessional, unreliable, and extremely poor customer service. Stay away.
Don't let the curated 5-star reviews on their homepage fool you. Check this site or Trustpilot and you'll see the real story a 1 star nightmare. They need your whole online identity just to release a card you've already paid for. If you need a card after hours or on a weekend, stay far away this company is the definition of not fit for purpose.
One-Star Review is too good – I placed an order for a $150 gift card nearly two weeks ago, and it has yet to be dispatched. Despite sending multiple emails, I have received no response from Card.Gift which is extremely disappointing and concerning. This was meant to be a birthday gift for my husband, but his birthday has now come and gone, making the card useless. I am requesting a full refund.
It should not be this difficult to process and send a gift card, and the complete lack of communication is unacceptable. I would not recommend this service to anyone.
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I thought it kind to update that they did get back to me in the end and refund my money. If they could sort out there customer service, I would not have had to put up the original review.