Cherub Baby Natriblend Steamer Blender CHSB001 Questions & Answers
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Hello I just received my steamer blender and the jug now fills with water up to the 200ml mark so it’s boiling the ingredients now instead of steaming.. water was filled in the tank as directed and only 3rd use so descaling shouldn’t be an issue have only used boiled water
Thank you for reaching out. We're really sorry to hear about your experience with our food maker. Unfortunately, we are unsure what's causing this at the moment. We'd really like to assist you as much as possible, so please feel free to call our office on 03 9005 1734 and we'd be happy to troubleshoot any concerns you might have.
Hi there, is this machine able to blend ice?
Does this machine reheat frozen portions of baby food as well?
Hi Emily, You can 100% reheat frozen baby food. Though there's not a specific setting for this, I just used the bottle warming setting. Sometimes I had to run it twice as it only goes for 3 mins :) Thanks, Cherub Baby Customer Service
Hi there The bottle warmer function works erratically, it’s kind of a lottery really, it does start and the steam comes in the unit but does not warm enough sometimes on bottles same size, with the same and mount of liquid and for the same amount of time. Could you please suggest a couple of things I should do to ensure correct function of the machine?
Hi G Rug, Thank you for contacting us. We’re sorry to hear about the problem you’ve encountered with your steamer blender. Looks like we need to lodge a warranty claim, please follow the below instructions.
Click on link to our online Warranty/Returns form external link Complete all required areas ensuring you to provide us with as much information as possible regarding the problem. Ensure the following docs have been attached. Proof of purchase Photos/Videos (if relevant)
We’ll contact you within 24 hours of receiving your warranty claim form.
Kind regards, LJ
Hi, the link provided appears to be broken, would you please check and provide again?
Hi G Rug,
We're sorry for the inconvenience. Kindly send us an email directly so we can start with the warranty process. Our email is mail@cherubbaby.com.au Thank you
Kind regards, LJ
Hello Cherub baby food steamer is not working all of a sudden. Purchased few months ago Need help Thanks
Hi Nam,
Thank you for contacting us. We’re sorry to hear about the problem you’ve encountered with your steamer blender. When you say not working, is it not steaming or not blending or not turining on ?
Kind regards, LJ
Hello Lg when I turned it on I can see the blue light but the steamer , Warmer , sterilizer are not working . Blender works but only for a second and turns off. I don’t have a receipt as it was a gift on my baby shower. I did not used till my baby got six month old . Please advice
Hello, I tried it again today it’s not working . Thanks
Hi Nam,
Are you to speak to your friend who gave it to you as a gift for the proof of purchase? It is unfortunately company policy that proof of purchase is required before we can process a warranty claim. Thank you
Kind regards, LJ
Hi. I took part the blade to clean and put it back together and no matter how I try to put it in it’s connected up but seems loose. Can you confirm the blade should be fully firm other than the spinning part ?
Hi Nat, Thank you for your message. Important information for installing and removing the blade 1/Position the seal with the suction pad (flared part) facing downwards. 2/Place the flower-shaped part beneath the bowl with the smaller part directly beneath the bowl, holding the blade on the other side. 3/Give it a quarter turn anticlockwise Important: Pull on the “flower” part to check that the blade is properly screwed in.
Kind regards, LJ
Hi yes I followed these instructions which are in the manual. I’m guessing it’s not suppose to be able to move ? It doesn’t seem right but have tried following the instructions
Hi Nat,
Kindly try using the blender if it will blend as normal or if it will produce noise. Thank you.
Kind regards, LJ
Hi. Is it normal for the screen to turn off a few seconds if you havnt pushed a button yet?
Hi Nat,
Thank you for your message. Yes this is 100% normal.
Have a good week ahead :-)
Kind regards, LJ
Hi, I just bought this for my baby and am trying to follow the first time use cleaning instructions. It says in the final step to run another steam cycle for 20 minutes using 200ml of water, which I did. However it runs dry after just 7 minutes, beeps, and then just sits there. Not sure what's wrong with my unit. Please help.
Hi I purchased a cherub steamer blender about 6 months ago for my daughter in law. She has only just taken it out if the box and tried to use it but there seems to be moisture behind the front panel. Not sure why it would be in there. Can you please advise what to do?
Hi Cheryl,
Thank you for contacting us. Are you able to turn it On? If not, we can start the warranty process via sending us an email to mail@cherubbaby.com.au.
KInd regards, LJ
This tired mum steamed food without putting the blades on to seal unit will it be ok?
HI Karly,
Thank you for your message. The blender jug might leak some liquid onto the unit so it is best to put on the blades to seal it.
KInd regards, LJ
My steamer stop functioning after 3 months of use but I brought the processor 10 months before babies arrived so warranty has expired, can I repair the unit please? If so, what should I do?
Just to add that the blender still works with no problem. It’s the steamer, time still runs after being set just steaming is not happening.
Hi Debbie, We’re sorry to hear about the problem you’ve encountered with your steamer blender. Kindly send us an email so we can further assist you, we will see what we can do about the warranty. However we will need you proof of purchase. Our email address is mail@cherubbaby.com.au Thank you
Kind regards, LJ
Processor not working on cherub mixer
Hi Susan, Please email us at maikl@cherubbaby.com.au and we'd be more than happy to help. Many Thanks, Cherub Baby Customer Service
So the instructions say to wipe the water tank down with a damp cloth.... given how deep and enclosed the water tank is, I’d love to know how one is supposed to wipe it with a damp cloth?? I followed the instructions for preparing it for first use with vinegar and water, and then steam with water, and now there’s black residue on the bottom of the tank that I can’t get to to clean off!
HI Agnes, Thank you for your message. No need to wipe it down, you can just let it open and wait for it to dry. The black residue on the bottom of the tank is from the faucet water you have boiled it with. Please try descaling again using kettle cleaner (liquid or tablets). This can be purchased from your local supermarket. Our tests have found this product if more effective at removing mineral build up.
Handy Hints Use only pre-boiled water to fill the water chamber as there will be less minerals in the water. Also ensure the water chamber is dry when the Steamer Blender isn’t in use.
Kind regards, LJ
Hi, Does it work with meat as well? Thank you.
Hi Tolinh, Thank you for your message. No it does not sorry. Kind regards, LJ
The instructions manual says Meat is fine, and provides instructions to steam for 20 minutes. Could you please clarify what you meant by "it does not"?
Hi Joe,
Thank you for your message. We're sorry for the confusion. Yes you can steam meat with it for 20 minutes. All food has to be cut in small cubes, no bigger than 2-3cm
Kind regards, LJ
Why my cherub baby cannot blend anymore? It is because it still hot?
Hi Izyan, We’re sorry to hear about the problem you’ve encountered with your steamer blender. The good news is we’re able to provide you with some tips which we’re sure will solve the issue. Firstly, check the jug lid has been secured properly as this could prevent the unit from blending.
If the jug lid is secured correctly, it does appear there may be a fault with your steamer blender. If you purchased your Steamer Blender less than 12 months ago we can start our warranty claim process.
Unfortunately, if the information provided doesn’t fix the problem the next step from here is lodging a warranty claim. To lodge a warranty claim, please follow the below instructions.
1. Click on link to our online Warranty/Returns form external link 2. Complete all required areas ensuring you to provide us with as much information as possible regarding the problem. 3. Ensure the following docs have been attached. - Proof of purchase - Photos/Videos (if relevant) Additional photos can also be emailed to mail@cherubbaby.com.au
We’ll contact you within 24 hours of receiving your warranty claim form.
KInd regards, LJ
Hi I have just purchased this product and my blender is not working, I am extremely disappointed. Can I please have some user tips to fix this please
Hi Amy, We’re sorry to hear about the problem you’ve encountered with your steamer blender. The good news is we’re able to provide you with some tips which we’re sure will solve the issue. Please see below information which we’re sure with solve the problem you’ve encountered.
Firstly, check the jug lid has been secured properly as this could prevent the unit from blending. See below image.
If the jug lid is secured correctly, it does appear there may be a fault with your steamer blender. If you purchased your Steamer Blender less than 12 months ago we can start our warranty claim process.
Unfortunately, if the information provided doesn’t fix the problem the next step from here is lodging a warranty claim. To lodge a warranty claim, please follow the below instructions.
1. Click on link to our online Warranty/Returns form external link 2. Complete all required areas ensuring you to provide us with as much information as possible regarding the problem. 3. Ensure the following docs have been attached. - Proof of purchase - Photos/Videos (if relevant) Additional photos can also be emailed to mail@cherubbaby.com.au
We’ll make contact with you within 24 hours of receiving your warranty claim form.
Kind regards, LJ
Thanks
Just bought around 2 weeks. the blend wont work. i check the blade, base. all in the right position. how can i fix it?
Hi,
The steamer function is working just fine however the blend function is not working. I have ensured the blade is attached as instructed, lid and base are locked into place, yet nothing when I press the start button.
I have had this product for a few months now, no problems so far. I descaled the machine today, when I started using it afterwards, it keeps telling me there is no water but the water level is at the maximum. How do I fix the problem? Thank you.
Hi Linda, We’re sorry to hear about the problem you’ve encountered with your steamer blender. The good news is we’re able to provide you with some tips which we’re sure will solve the issue. Please see below information which we’re sure will solve the problem you’ve encountered.
Firstly, check there is sufficient water in the water chamber because this symbol will appear if it runs dry.
The other reason for this symbol appearing is to alert you that the water chamber needs to be descaled. Similar to a kettle or an iron, our Steamer Blender requires regular descaling to remove a build up of minerals on the Steamer Blender heat plate from the water.
The concentration of minerals in tap water can vary from area to area and areas with a high concentration of minerals can result in minerals building up quite quickly. Mineral will also build up quickly if you use the Steamer Blender frequently. As a guide our Steamer Blender will require descaling between 1 to 4 weeks. Please see below instructions on how to descale your Steamer Blender.
DESCALING INSTRUCTIONS:
1. Unplug the appliance
2. Pour 15ml citric acid and 150ml of water, or 100ml of white vinegar and 50ml water into the water chamber.
3. Close the water tank turning the lid clockwise and run the steaming cycle for 20 minutes. If the raindrop appears during the cycle, please restart the unit and try again. Aim to get the unit steaming for at least 10 minutes.
4. Leave the solution in the chamber for 30 minutes.
5. Pour out the solution and check for mineral build up. If still visible, please repeat steps 1 through to 4 again.
6. Rinse the chamber with pre-boiled water and empty.
If the error continues to display after following the above instructions try descaling again using kettle cleaner (liquid or tablets). This can be purchased from your local super market. Our tests have found this product if more effective at removing mineral build up.
Handy Hints – Use only pre-boiled water to fill the water chamber as there will be less minerals in the water. Also ensure the water chamber is dry when the Steamer Blender isn’t in use.
Kind regards,
LJ
Hi I brought this machine yesterday it is now stopping every single minute with the water symbol flashing it is getting ridiculous as I’m sure nobody wants a machine they have to go press start on every minute. Also the water in the steamer where the food is is now filling half way up and soaking the food which is not what I wanted and wasn’t doing it yesterday. Any idea on what’s going on?
HI Tiff, We’re sorry to hear about the problem you’ve encountered with your steamer blender. The good news is we’re able to provide you with some tips which we’re sure will solve the issue. Please see below information which we’re sure with solve the problem you’ve encountered.
Firstly, check there is sufficient water in the water chamber because this symbol will appear if it runs dry.
The other reason for this symbol appearing is to alert you that the water chamber needs to be descaled. Similar to a kettle or an iron, our Steamer Blender requires regular descaling to remove a build up of minerals on the Steamer Blender heat plate from the water.
The concentration of minerals in tap water can vary from area to area and areas with a high concentration of minerals can result in minerals building up quite quickly. Mineral will also build up quickly if you use the Steamer Blender frequently. As a guide our Steamer Blender will require descaling between 1 to 4 weeks. Please see below instructions on how to descale your Steamer Blender.
DESCALING INSTRUCTIONS:
1. Unplug the appliance
2. Pour 15ml citric acid and 150ml of water, or 100ml of white vinegar and 50ml water into the water chamber.
3. Close the water tank turning the lid clockwise and run the steaming cycle for 20 minutes. If the raindrop appears during the cycle, please restart the unit and try again. Aim to get the unit steaming for at least 10 minutes.
4. Leave the solution in the chamber for 30 minutes.
5. Pour out the solution and check for mineral build up. If still visible, please repeat steps 1 through to 4 again.
6. Rinse the chamber with pre-boiled water and empty.
If the error continues to display after following the above instructions try descaling again using kettle cleaner (liquid or tablets). This can be purchased from your local super market. Our tests have found this product if more effective at removing mineral build up.
Handy Hints – Use only pre-boiled water to fill the water chamber as there will be less minerals in the water. Also ensure the water chamber is dry when the Steamer Blender isn’t in use.
Unfortunately, if the information provided doesn’t fix the problem the next step from here is lodging a warranty claim. To lodge a warranty claim, please follow the below instructions.
1. Click on link to our online Warranty/Returns form
external link
2. Complete all required areas ensuring you to provide us with as much information as possible regarding the problem.
3. Ensure the following docs have been attached.
- Proof of purchase
- Photos/Videos (if relevant)
Additional photos can also be emailed to mail@cherubbaby.com.au
We’ll make contact with you within 24 hours of receiving your warranty claim form.
Kind regards,
Louise
I used the steamer and blender yesterday with no issues, then today I go to use it and I press steam and then start and nothing happens, after a few seconds it turns off- it seems almost like the start button is not registering. I tried it on the blade function and the same thing happens it won’t actually start. Is my unit faulty or am I doing something wrong?
Hi Sarah, We're sorry to hear about the problem you have encountered with your steamer blender. To lodge a warranty claim, please follow the below instructions. 1. Click on link to our online Warranty/Returns form
external link
2. Complete all required areas ensuring you to provide us with as much information as possible regarding the problem.
3. Ensure the following docs have been attached.
- Proof of purchase
- Photos/Videos (if relevant)
Additional photos can also be emailed to mail@cherubbaby.com.au
Kind regards,
LJ
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