??!
1 photo
China Southern Airlines

China Southern Airlines

4.7 from 4,339 reviews

See the Best International Airlines in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
3,700
4 star
392
3 star
61
2 star
46
1 star
140

Spreading of germs

published

On Business Lounge. There should be notices at the Water Fountain that customers should use a cup to transfer water to their bottles to safeguard touching the tip of the water machine, instead of placing the bottle to outlets.

DepartureGuangzhou, Guangdong, China
ClassBusiness Class
BookingThrough Airline

Karan

KaranGreater Melbourne (Outer), VIC

  • 6 reviews

Not bad for the airfare i paid

published

Flew from Melbourne to europe with china southern in june 2019 and to my surprise csa was not bad at all. Service was good overall. The only problem was some of their staff cudnt understand english properly. Other than that we had no issues at all. Food was ok. Coffee was good. Over all not a bad airline.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureMelbourne VIC, Australia
DestinationParis, France
ClassEconomy
BookingThird Party
See all answers
MS So

MS SoSydney, NSW

Nightmare from China Southern Airline Wheelchair Service

published
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureSydney NSW, Australia
DestinationGuangzhou Baiyun International Airport (CAN), Baiyun, Guangzhou, Guangdong, China
ClassEconomy
BookingThird Party
See all answers
  • Verified customer

Recommended! Perfect service.

published

I flied CZ308 on 10th Oct. 2019 Thanks to very helpful staff, their name is Zhu Chen and Deng Jie. Their spoken English is probably the best I have ever heard. Very patient and helpful. It is my first time to sit in economy class, No big.differences between business class. Top level service. First time to take China Southern to Guangzhou, truly beyond my expectation. Recommended!

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
ClassEconomy
BookingThird Party
See all answers

This is a nice trip

published

I fly CZ617from Guangzhou to Christchurch on 4/10/2019.it's my second time to take China Southern airlines business class.The staff in this company are very enthusiastic. The flight attendant would help me stow my luggage and take photos. The food was delicious.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationChristchurch, 新西兰
ClassBusiness Class
BookingThrough Airline
See all answers

The reviewer stated that an incentive was offered for this review


Perfect flight

published

In the business class of South China Airlines, I fly to Brisbane from China to see my son. The nine-hour trip was a pleasure. Food is good, service is best。

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationBrisbane QLD, Australia
ClassBusiness Class
BookingThrough Airline
See all answers

wuxiuyu

wuxiuyuHobart, TAS

perfect experience

published

Book online and fly from Melbourne to Guangzhou! The cabin environment is clean and sanitary. The high-quality service and friendly service attitude of the stewardesses make me feel very comfortable! The plane was bumpy and I felt airsick and sick. I am helpless, but the staff care about me and give me warm water, making me feel as warm as my family! The staff also gave great help to the mother who was alone with the child, helping her to coax the child. This is my first time on this airline! Diet advice. Chicken and rice are a little salty. In short, it was a very satisfactory flight.

Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationGuangzhou, 广东省中国
ClassEconomy
See all answers

Leo

LeoMetropolitan Adelaide, SA

  • Verified customer

Wonderfull cabin crew

published

Booked the ticket through travel agent. And fly on CZ663 from Guangzhou to Adelaide on 11/09/2019.
It tools about 8.5H for the flight and the cabin crew provided remarkably in flight service.
I was impressed by one thing. There was a aged lady around 80 traveled by herself in seat 1G which next to me 1H. The flight attendant Miss Huang showed how pleasant and helpful she was when looked after that aged lady. It was really impressing me.
She is not only showing how professional she is, but also makes good impression for China southern airline.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationAdelaide 南澳大利亚州澳大利亚
ClassBusiness Class
BookingThird Party
See all answers

Excellent every time

published

Flying with China Southern is always good. Have used them to Europe multiple times. Good food, excellent service. The website can be tricky, but helpful overall on the phone. Highly recommended airline.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationAmsterdam, Netherlands
ClassBusiness Class
BookingThird Party
See all answers

Warning : Total rip off!!

published

WARNING: Do not fly China Southern Airlines. What looks cheap is cheap. My flight home was cancelled. Stuck in Shanghai needing to be back at work. Refused a substitute flight. Ended up costing me over $800 AUD which was more than the $500 AUD original return ticket. I still have not received the refund for the original cancelled flight.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationShanghai, China
ClassEconomy
BookingThird Party
See all answers

Gary

GaryBrisbane

  • 14 reviews

Floppy system with food handling

published

I took flight from Brisbane to Qingdao CZ3715 and CZ 381 on 5th August. I ordered low calorie meal. It was rather odd I only had the special mean on the way back to Brisbane. On other journeys asked flight attendants some responded “ sorry sir, you didn’t order it” or “ we don’t have curry”.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationQingdao International Airport (TAO), Minhang Road, Chengyang, Qingdao, Shandong, China
ClassEconomy
BookingThrough Airline
See all answers

professional service

published

CZ0335 FLIGHT crew memebers on 29th August from Guangdong to AUCKLAND, are very professional and patient to all the client in that flight as i experienced and witnessed, esp to people have special need. It was a noisy flight due to babies crying but crew handled it well. I will continue taking China southern airline.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationAuckland, New Zealand
ClassEconomy
BookingThird Party
See all answers

good morning

published

When I took flight cz335 on August 29th, I was most satisfied with the service attitude and care of the crew. Should give very good reward ability! China southern is great! The stewards are even better!

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
ClassBusiness Class
BookingThrough Airline
See all answers

Yimin Xu

Yimin Xu

  • 2 reviews
  • Verified customer

The crew member are perfect

published

I had took CZ 3295 from Nanning to Guangzhou, when I boarding, the crew pass me a water bottle and ask me if I would like to read the newspaper. During the flight because is empty, they change me to a comfortable seat and said that I can have a little nap. I enjoy the flight overall.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationGuangzhou, Guangdong, China
ClassEconomy
BookingThrough Airline
See all answers

The reviewer stated that an incentive was offered for this review

Joseph

JosephSydney, NSW

  • Verified customer

Non-existent customer service and illogical policy

published

Booked business class return class tickets on their official website but didn't notice the tricks they have. So I ended up with outbound business class and inbound economy class whilst paying almost the full business return fare. They asked me to pay $450AUD penalty on top of the price difference to upgrade to business class for the inbound flight. I'm currently disputing this through NSW Fair Trading whilst I made complaint with ACCC.

Value for Money
Transparency
ClassBusiness Class
BookingThrough Airline
See all answers
Never again

Never againSydney, NSW

Never Again!

published
DestinationItaly
ClassEconomy
BookingThrough Airline

Air service was good but poor customer service provided

published
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
ClassEconomy
BookingThrough Airline
See all answers

Very Professional cabin services CZ3071/2AUG19

published

Very Professional cabin services by the chief persa Mr Wang and his team on my flight CZ3071/2AUG return from Shenzhen to Sydney Ms Sun has provided excellent meal service and food was fantastic.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
ClassBusiness Class
BookingThrough Airline
See all answers

  • Verified customer

China southern airlines is the best choice for trip.

published

Booking process was successful. I finished the trip from SYD to CAN(CZ302) in the 21st of July. It took me about 10 hours but I felt really comfortable during the trip. I truly satisfied with the service ,food,etc offered during the trip. Though I am not a frequent flyer but China Southern Airlines is always my first option.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
ClassEconomy
BookingThird Party
See all answers

Arthur CHen

Arthur CHenSouth East Queensland, QLD

I like the services they give on the fly. From Guangzhou to Brisbane

published

The booking process is very simple, from Guangzhou to Brisbane, 9 hours flight, Min Wang is the leader of this flight, the reply on the plane is very fast and people are nice, they would like to chat with u for a lone time with patience if u couldn't sleep. Yes I'm a frequent flyer, twice a year for fly with this airline.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationBrisbane 昆士兰州 Australia
ClassEconomy
BookingThrough Airline
See all answers

The reviewer stated that an incentive was offered for this review


Page 1 of 217

Questions & Answers

John C.

John C.asked

what is a typical business class menu

No answers

Nogs

Nogsasked

Has anyone brought an upgrade on china southern airlines for Premium Eco or Business class flying from Melbourne to Guangzhou
And what was the cost please
Thanks Nogs

2 answers
SP23Bunny
SP23Bunny

I brought an upgrade to premium economy on the way from Melbourne to Guangzhou was fine on the way back they sold the seats we had pre purchased to someone else and never reimbursed me after I emailed them.
Quite frankly I will never use this airline ever again.

Nogs
Nogs

Did you buy that at Melbourne airport i read some people just buy upgrade on plane can you ket me know
Many Thanks


Jilll McIlroy

Jilll McIlroyasked

Will I need a transit visa for China southern airlines CZ 326 departing Sydney on 6th March for Bangkok. CZ361. ?

And returning from Bangkok on southern China airways MG959T on the 18th March 2019 arriving Sydney same airline CZ 325?

No answers

Get an answer from our members

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.