CIL Caravan Insurance

I have had a series of accidents and I have not been at fault for any of them. I cannot even call this company to tell them that the other company will call them. Absolutely terrible. I have been on hold for 15 minutes and finally get through and they will not call me back. Days and days of calling, I have tried to submit it online and it will… Read more

not accept my policy number though it valid.

I suppose this is some kind of scam

Cil - if you need to check for the date I logged the accident. It’s now.

We have insured our Winnebago Nullarbor with CIL for the past two years. It was recently broken into, panels damaged and water got in. The vehicle was valued at $235,000 with a fixed insurance price of $170,000. Because of the water damage CIL has written the vehicle off and is refusing to pay us any thing! Not even half the insuranced amount for… Read more

the external and internal damage following the break in. This has broken us financially and we are gutted. THIS IS NOT AN INSURANCE COMPANY - ITS A MONEY GRAB COMPANY ... RUN THE OTHER WAY!!!

Absolutely disgusting service, been on hold for 132 minutes, a lady answered then she’s accidentally hung the phone up!!! Phoned back immediately to be on hold for 85 minutes, do yourself a favour an please choose another insurance company, please… Read more

listen to the majority of reviewers on this site, anyone on here saying positive things about cil are full of trash!!!

We had to claim with CIL due to hitting a low hanging branch on our van. We had never claimed before with any type of insurance so wasnt sure of the process, but CIL was so straight forward. Would highly recommend, and still have our van insured with them.

Insured two vans now always nice to deal with over the phone, they make the process very easy. My parents had a claim and it was fixed within 2 weeks hassle free. By far cheapest caravan insurance on the market.

Just purchased a Avan Motor Home in NSW and insured it with CIL. Purchased the vehicle in NSW and drove it back to Adelaide. Just out of Bathurst a Semi sent a rock that hit the windscreen resulting in a crack about 250mm long. I rang CIL re. repairs. Phone call was answered in less than 30 seconds by a real person, the person that answered spoke… Read more

English and was easy to understand, arrangement where made imeadiatley for a new windscreen to be installed by Windscreens O'Brien, apointment made for the following day. New windscreen fitted problem fixed. Given previous experience with various insurance companies I could not be happier with the servive that I recieved from CIL insurance and would certainley recommend their company. Allan Semmler.

Why does it take CIL claims hours to answer the phone? And why does it take CIL claims 15 business days to reply to an email? They are not the cheapest insurer - I expect better service than this when paying $1600 a year for insurance!

Friday 13 march 26 . Called to find out about a claim I put in over 2 weeks ago . Paid the excess & still waiting on any word of what's happening . I called the certified repair person & he stated he hasn't herd a thing from anyone from CIL . This service today is a absolute bloody joke . 1st call &listen to music for 73 mins only to get hung up… Read more

on when answered - 2nd call.- listen to music for another 65 minutes only to get hung up on again . Now on my 3rd call & been on phone listen to same music another 83 minutes so far ... Cil has certainly gone down hill & I'll certainly be taking my business somewhere else after this @ ... ABSOLUTE DISGRACE .

I have not had a problem insuring my caravan for the last 4 years in the road. Now CIL tell me that they will insure my caravan yet as it is parked at a caravan park it will not be covered at all. It seems that the screws are being tightened on the Aussies who choose a different life. Not paying the government enough tax so they apply pressure… Read more

to insurers. Good job AUSTRALIAN Government. Click your fingers because you need more money. So you take it out on the people you are supposed to be supporting. Leading...a joke both of you. CIL and Aust Gov.

Worst insurance ever I was on the phone for 65 minutes and finally someone came on the phone and hung up on me I am on my second phone call and now it is 15 minutes

Had my claim finalized today as I pay my insuranc monthly I had to pay the rest of the year up out of my money claim buyer's beware of paying cil monthly for your insurance

I insured my van with CIL a few years ago and was happy with the service when a claim was submitted. Fast forward to 2025 and they're now appalling. As I write, I've been on hold for over 2 hours waiting to ask a question about a current claim. I sent an email a few weeks ago as it takes so long to speak to someone but still havent had a response.… Read more

To make matters worse, one consultant tells me something completely different to the previous one. My advice is to find another insurance provider. CIL are appalling.

There are bad insurance companies, there are terrible insurance companies and there is CIL. They are in whole other level of incompetence. Do yourself a favour and stay well away from them ( and from people insured with them) for your own good! 2 months since someone insured with them and I'm still trying to get my car fixed.

DO NOT GET YOUR INSURANCE FROM CIL. Worst experience I have ever had, has taken over 8 months to manage a very simple incident claim. They stored my campervan in a “secure safe storage facility” which ended up being an vehicle auction house, in an industrial trucking yard, outdoor in the elements with no security, they didn’t lock my van and so… Read more

members of the public had access to it & ransacked it & stole all of my electrical goods. It was turned upside down, completely trashed inside. They left the window open so water got in. CIL NEVER answer the phone, I’ve spent hours & hours on hold!! I’ve lodged complaints but there’s zero sense of urgency. Their hours of work mean you can only ring them through the day (when I’m at work) & then spend all that time on hold. AVOID THEM AT ALL COSTS!

Have had comp insurance with CIL for about 4 years over 2 vans. Never made a claim until today. Have a crack in chassis cross member which has suspension attached and 1 wheel sitting very much out of alignment. Rang CIL and explained what happened and where I was, about 4hrs south of Katherine in Limmen NP. They told me because they could not… Read more

determine if it is wear and tear I would have to organize and pay a tow to Katherine and then get a report to show if wear and tear or not . Left me stranded and left me to look after it all.I will not hear from them until I have found a repairer and send a damage report. I will have a new insurance company by Monday. They may be cheaper but will cost you in the long run. Stick with reputable company even if it cost more. They make the rules up as they go to prevent paying out.

Follow Up Review After a long and drawn out affair we finally got reimbursed for costs of our tow and for repairs to our van. We had to pay all expenses and organise all repairs. After the report was done for the van it took 3 weeks just to be approved and then about the same to be reimbursed. CIL were terrible to deal with , I spent hours on hold waiting to talk to someone when needed with no updates or any other correspondence from CIL. The whole process took about 3 months ,when travelling, this is outrageous to be expected to wait around that long. The only good thing is the engineering company that did repairs is an approved repairer so life time warranty on the repair. My opinion of CIL has not changed and I would never have any connection with this company ever again. The reluctance to pay a claim has cost a lot for them I have told my story to friends and family and I know of 3 van owners who have changed from CIL to another insurer.

I rang them to do a claim had waited on the phone for 1.5 hours to speak to a lady about my claim after talking to her about it she laugh about the issue then waited to here back about my claim iam still waiting for a call back this is going on over a week now my motorhome has water damage from a new windscreen getting put in and leaking bag and… Read more

motorhome has electrical issue from the water Rang them after waiting over 40 mins they could not help me with my claim but put my insurance up buy $30 because I have moved to mackay Will be cancel my account with them and seeking legal advise about it

Wanted a quote for comprehensive motorhome insurance. Can't submit via online form, have to call and go through lengthy time wasting "creating an account." Umm, I don't want you to have my details unless I decide to go with you.

Bad company do not use them – My kids had insurance with them and basically they ripped them off telling them it was comprehensive and then saying it covers them for nothing when a structural issue arose. They are left paying a loan out on an unusable caravan that was not covered for mechanical, structural or anything else. People READ THE PDS CAREFULLY they are shonks!

Checkout cil referred repairer – CIL will try to push customers to a certain repair company to do a CARAVAN FIX.this repair company has very poor reviews read for your self.the cil assessor wanted to cut our repair quote back by nearly $2400 .i told him take the van elsewhere for repair then.still waiting for response.they really are messing customers and repairers around

New Policy – I haven't had to test claiming but I had a young man called Andrew who was excellent with great customer service skills. Thankyou Andrew, I'd ring all organisations confidently if the customer services officers were all like you.

What do I pay them for? – I made a claim seven weeks ago. It took two weeks for me to find a repairer to do a quote for me. Five weeks later it seems the repairer has submitted the quote twice yet cil have yet to receive it. On three occasions cil informed me that they would contact the repairer to get this quote organised. Guess how many times they called the repairer… Read more

to date?

Zilch!

Don’t bother emailing because you won’t get a reply. Be prepared to wait a long time in the phone queue there must be a lot of unsatisfied customers at the moment.

Because of where I live – I wanted to insure my new caravan but they wouldn’t insure me because of where I live. I am in a complex outside of a championship golf course but because a few of the units in the complex are rented as holiday homes, I will not be considered. BTW I live at the end of the road on Bribie Island where a lot of caravanners end up living. Average age… Read more

of residents on Bribie Island is somewhere between 60 and 80. They would probably insure me if I lived in a caravan park?

non existent customer support – Trying to get a quote but after several attempts of waiting over 20min for them to answer I gave up and emailed them. This is the response I got complete with crap spelling!!! "Thank you for contacting CIL. Unfortunelty we are unable to provide a quote over email, you will need to contact 1800 112 481 and a specialist will be able to assist you once avaliable. We are currently quiet busy so there will be a wait time."

Appalling customer service – I’m very frustrated and angry with CIL insurance. My van was damaged in a storm on 13 February. I made a claim with CIL on 5 March and took the van for an assessment at Caravan Repairs Dandenong South on 26 March. Since then seven weeks have passed and there has been no action. I have rung twice, each time waiting on hold for more than an hour. My… Read more

emails don’t get any response, not even an acknowledgement. My travel plans are totally messed up. I won’t be renewing my policy with them but will look for another insurer.