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Andy
Andy
 

I purchased one of these in November 2025 after throwing away saucepan after saucepan. It came highly recommended from a family member. I was excited to get my hands on it. The pan was fantastic, great to handle, nice weight, easy to clean and durable. However a couple of months ago the non stick surface...stopped being non stick. I cook eggs, pasta sauces, curries - the usual daily meals on this saucepan. Nothing fancy or extreme.

I made a warranty claim as the pitch on this saucepan was so strong, I was sure the company would stand behind it's product, surely this must be a defective pan.

Unfortunately not.

I had a few tiresome back and forths and some boilerplate responses that avoided definitively stating the reason for failure.

The premise was evidence of excess heat damage "can" or "may" make the non stick fail and therefore excludes the pan from a warranty claim.

I pushed back finally was offered to have the pan inspected the Circulon.

They inspected the pan and claimed surprise, surprise - it had excess heat damage - referring to the slight discoloration you get building up on the bottom of your pan as the smoking gun.

Ironically they cleaned half of the bottom of the pan (who cleans half of something?) - almost back to new - which I did not think was possible with permanent damage - then sent it back to me and rejected the claim.

Long story short, this company does not stand behind it's products.

The sales pitch is hollow and their product is a flop. Move along and find something that might.

Purchased in at Circulon Australia for $139.95.

  • Hot Handles While Cooking: No
  • Even Heat Distribution: Yes
  • Non-Stick Longevity: 1 - 4 months
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