Coles Gift Mastercard Questions & Answers

Yes but those cards tend to request a signature. Which doesn’t matter. The staff member will have you sign a piece of paper at the register.

Where is it not working? Some places don’t accept this kind of payment method. However it could just be an activation issue and you or the person who gifted it to you needs to return to the place they purchased it from and tell them they haven’t activated it correctly

Coles supermarkets

They don’t have a pin. If it asks you for a pin when you make a purchase, just press ok/enter & it will go through. I’ve used a few of these lately that I got for christmas & they work without pin. Although some stores may request a signature. Which to me is silly as it’s a gift card.

Thank you. I'll try that next time at the shops.

No worries! :-)

And what is the pin? Everything says there is a scratch panel on the back of the card....there is not! So confusing.

You need the card number, PIN on the back and 3 digit security code I think.

The access code has to be 6 numbers long

There is no record of who bought the card if it's bought by cash. If it's bought with a credit card, it's very hard to find the owner if you cannot tell which supermarket was used to buy the card. I suggest you (a) go to external link . This website SOMETIMES works, mostly it does not. If it works, input the card number and expiry details. This will tell you what the balance is. If it is zero, then the card has been used up and there is no need to try to contact Coles. If you do not see a balance, then either the website is (as often is the case), not working or the card owner filed a dispute and asked the card to be stopped (when disputes or requests to stop the card are filed, the card is suspended and the balance cannot be seen online); or (b) you can call Coles Customer Service (sorry I don't have their number) and tell them about the card you found; or (c) (this is better than (b) in my experience) drop the card at any Coles supermarket. In case Coles ever follows up the matter, I suggest you keep a record of the card number; expiry date, name of who at Coles you spoke to or gave the card to. Nice to see you're an honest person. There aren't too many around.

Thank you for you detailed and quick response. Better than Harvey Norman waiting for over a month about a gift card that was sucked up into space without receiving my product lol Many thanks again

Good luck trying to sort out!! Try the Gold Coast help phone number, I think listed on the card (which isn't the Gold Coast at all....) and give them the error code and see if they will help. I'll never buy again after my bad experience.

If you used it with a PIN, try using it without a PIN. Mine only worked without using a PIN.

There should be a link to see your card (or similar) in the email they sent...the pin is shown either on the front or back

Did you get help Mel ? If not email ccccontactus@coles.Com.Au. I had the same problem but they finally sorted it and activated my cards .

Call the Coles help centre and when prompted to say which department you want to choose say "gift cards " even though it is not offered as a choice then tell them or alternatively you can call heritage bank Australia

i still cant get any help. Have emailed a few times now and no reply at all. Can anyone advise what the telephone number is to contact them, its getting very frustrating now, thank you.

i've just tried to link another coles prepaid mastercard to paypal and i have received an error message saying that the card is already linked to another paypal account. I literally just opened the card this morning. i have been on call waiting on their customer service line for 26 mins, then someone picked up and said that they had to transfer my call because he wasn't authorised to take calls on pre-paid master cards and was told that i would be put through to another customer service representative immediately - when i agreed to the transfer i was put back on hold still on hold .... now and its 38 mins already

The supporting document for this cards says the following: "12. Card Balance/Transaction History. You are responsible for keeping track of your Card value. Merchants generally will not be able to determine your Card value and you should know your Card value before making any transaction. Details of your current Card value and of your transactions are available by accessing your Card online at external link  or by calling +61 (07) 5660 6022. A copy of your transaction history is available at external link . You will not be sent paper statements in respect of your Card ." +" 18. Customer Service. For customer service or additional information regarding your Card, please contact us at: Mastercard Gift Card Customer Service at +61 (07) 5660 6022. Customer Service agents are available to answer your calls twenty-four (24) hours a day, seven (7) days a week. Updated: 13th April 2023. C1951_1701_041823" I suggest calling them if you cannot access your balance online or try their website tomorrow or another day.

im trying to add it to my paypal and it says it needs verification

Did you get to the bottom of this? i'm having the same issue. i cannot add this to my paypal account

i'm having the same issue

Call this number 07 5660 6022 to check card balance, the website colesmastercardbalance.com.au always comes up with "system error" message.

Yes you have to swipe the card on their eftpos machine. This is like a prepaid credit card and not giftcard for certain stores.

These cards are supplied by the Heritage bank a bank in Queensland If you log in to the gift card site you can check its status either active and what funds are on it If you find it isn't active you get onto Coles customer care onto Coles customer care If you find as I did that it's funds had been withdrawn illegally get onto Heritage bank fraud and kick up a stink I got my $250 gift card that had been hacked of all funds replaced this way The call centre for the cards is rubbish

I too have had problems getting the balance on my cards when logging into colesmastercardbalance.com.au. It is a nightmare. Everytime I try, I get the 'system error' message. To make matters worse, they have now added an extremely challenging Captcha to complete. I've rung up the number, on the back of the card, and was given a Case ID, and told to send a photo of front and back of card, plus a photo of receipt for cards purchased. Ive done this, but as yet have not heard anything. The last cards I've purchased, even get declined when I go to use them, even though I haven't used the balance up yet. Someone needs to be responsible for this fiasco, as its robbery!

No it should have been activated when you payed for it at the Coles checkout

It has to be removed from its package as it is a swipe card

I opened it when got into Harvey Norman