ive never made a claim but its impossible to get through to them
I tried to call comminsure to just change the direct debit details on my monthly payment. i sat for 30 mins in a phone queue then scheduled a call back from someone. The SAME THING happened on the call back, i sat in a long queue for a long time. What is the point?? I never got to speak to anyone, and so sent a msg on the facebook site and got nowhere too. Now im ringing another company that can answer the phone and send emails. I would hate to be making a claim with comminsure if they are this hard to get onto.
A total rort, don't bother
I have had a "level" policy for a few years, sold to me by a CBA adviser as being more affordable in the long-term as premiums will not increase like a "stepped" policy would. This year the premiums are increasing by 21.4%. By any real world definition I know of, that is NOT a level premium. Probably buried in the t&c's it says they can do this but this behaviour is just another example of the totally unethical and morally bankrupt behaviour of this bank.
I lost an eye to cancer and they are still playing me around I sent them all the medical information plus a big list of things the doctor gave me of everything they did to me during surgery and what type of cancer I had. They are still trying to get the hospital to send them more info. They are saying that it might not be covered that my trauma and cancer claim might not fit there definition of trauma or definition of cancer.
Never use comminsure, you won’t get paid and they will do anything not to pay a claim. I know I’ve had to endure not being able to work since August 2016 and I had an income protection policy, but because I didn’t disclose that I suffered from depression many years ago they declined my claim and cancelled my policy. Now myself and my family have had to suffer because of this.
They want you and doctors to fill out an unbelievable amount of paperwork. They accused me of seeing too many doctors and making it hard for them when my normal doctor was off sick. Accepted finally, quiet disappointing experience, from a bank I've always used, but not much longer.
Recently received a letter for my insurer, same one you would get from any of them I am told. That as reached 65 I am no longer able to have income protection insurance. I am not retiring, in good physical and mental health but the cover will end. In an era where the next generation can't retire till 70 I find this disappointing.
The service has been excellent over the years and I have no real complaint except it is ageist and makes a lot of assumptions about people.
I write the review to inform other who make get such a letter.
I was unemployed when I took out a 5000 dollar loan and they said i need to take out income protection to get the loan. I also took out life insurance. When I refinanced my loan they said to get it I would have to cancel both income protection and my life insurance. I will be changing banks for sure.
Look for the tiniest loophole
Through my financial planner I applied for income protection insurance combined with trauma insurance through Comminsure
They wanted a medical report from my doctor, fair enough, when they finally got it, they approved my application with 2 exemptions, 1 for a stomach ulcer , which I accepted as it is an ongoing condition,treated with tablets.
They also applied an exemption for anything to do with backs, discs, Nerves in back etc because according to the doctors report I saw him 2-3 times in 4 or so years for the odd sore neck.
I informed the planner if they want to be so picky, then I won't bother with the application.
I see from other posters this is a familiar tactic.
Loan Protection: Government approved scamming
I paid for loan protection for 6 years and despite believing I would never have to make a claim, that changed when I became too ill to work and was eventually 'let go' from my position. I never once missed a payment on either the loan or the loan protection. Regardless, my claim was refused on the grounds that I had managed to secure a single shift in 3 months to help me get by.
Loan protection is a scam.
Really, really bad.
I had an accident & after several months it became clear that my working life was over for some years with any physical effort gone forever due to a head/neck/back injury.
After an initial small payment I was misled into closing the case. I attempted to reopen it after many months after receiving advice from Centrelink who had started making disability payments to me when Comminsure stopped.
Despite filling in many, many forms, speaking to many, many different case officers (they changed almost weekly) & visiting their rehabilitation counsell...
i have bben injured and unable to work as a nurse since april 2014,it took 90 days to get any income from cominsure and centrelink no one would help its vital that people get help earlier.also i still have to attend a doctor to fill in a claim form every month even though they know i have numerous conditions and have had surgery to replace my knees that was problematic and is now the main reason i cannot work again .centrelink agreed i am disabled permanately now but the forms keep coming and i am paying a premium for loan protection but getting no protection don,t understand that one.just a foot note i have a sub form of ms ms and motor nurone is not recognised as causes of death so none is covered .
CommInsure are homophobic and send endless irrelevant "questionnaires". Canceled my application.
I'm a 24 year old male in perfect health. I was told that the whole application process would take a max of two weeks. A month and a half and several lengthy "questionnaire" forms later, I still have no income protection. The reasons? Well...
Firstly, I'm homosexual. CommInsure see that as a massive black mark, and so they sent me a "lifestyle questionnaire" that asked every single gritty question they possibly could about my sexual lifestyle, whether I use a condom and, if I don't use condoms, a full explanation as to why I still think I pr...actise safe sex. They asked how many sexual partners I've had, whether any or how many of them have had ailments of their own, how often I'm tested, etcetera. Unnecessary and gritty level of detail for the purposes of obtaining income protection. Why does any of this even matter anyway? Does a heterosexual person not have a chance of acquiring any of the same ailments a homosexual person could? Then they request a medical report from my doctor. That takes a couple of weeks to come through. Then CommInsure start asking for particulars about every single time I've visited the doctor, for what purpose my visit was, what I was tested/checked for, what the results/diagnosis was, what treatment I've since undertaken, the results of said treatment, so on and so forth. It was completely exhaustive and again, 90% irrelevant for the purposes of obtaining income protection insurance. Did I mention I'm also in perfect health and have never had a medical issue? Good luck if you've ever visited the doctor due to even a slight sniffle. Then another questionnaire... and another questionnaire... and then another clarification on the information I'd supplied them (these are all additional forms they sent me, spaced two weeks apart). Now they want me to disclose "mental health" details as a result of having been to a counselling session for family issues when I was 16. Nope, this is where I'm drawing the line. This process has taken a month and a half so far, with no end in sight. It seems CommInsure don't want me as a customer. Their application process is abusive and asks you to supply them with endless irrelevant information, likely in the hope that they'll find some loophole through which to refuse any claims later on. CommInsure basically want me to pay them free money for a non-existent policy. It's clear to me that if they're going to treat me like this before I'm a customer, what on earth are they going to treat me like when I AM a customer? Don't choose them simply because they're cheaper. There's obviously a reason for that (they don't pay out) and their application process has been nothing but proof of that.
Partial Claim CommInsure
In 2007, I became to sick to work and went on full claim in terms of my Accident/Sickness and Disability Policy with CommInsure. I was on the full-time benefit provided under my Policy off and on for about 3 years and then set out again to rebuild my business and somehow provide for my family. Initially, I didn't make a claim on my policy for a Partial Benefit at that stage, but I seemed to consistently "crash and burn" so to speak. I would progress along" okay" and then out out of the blue would enter a downward spiral and go back on full clai...m. This had a terrible effect on my business as consistency is a cornerstone of any small business. My Doctor suggested I go on a Partial Claim and I have been on one for just over a year. The process is a little onerous at times. As I am self employed I have to provide Monthly Financials and when you are struggling this can prove a challenge but so far I have kept up. Given BAS Deadlines it actually forces you to maintain some schedule. The other difficulty is you need to provide a Medical Certificate with each claim. This is totally understandable but it can take half of your doctor's appointment to complete it. I really do not know how I would have been able to keep going without the support of CommInsure. I have read the various recent media reports and if they are accurate they are concerning, but they do not represent in any way the interaction and support I have received from CommInsure. I was not asked to provide this review but given the recent media coverage I felt it important to say that other more positive experiences do exist. February 11th 2019 Update: Without the support of CommInsure we would have lost everything.
Shame about the claim service
They seem ok to make monthly benefit payments, but try to claim on any other policy benefits and good luck!
I urge clients to contact the Financial ombudsman and also Fairfax media. Comminsure service, well just crap! My claim for other benefits has taken 18 months and counting, now in the hands of my solicitor.
Accept claim, then look for loopholes to not honor the services you paid for.
From personal experience staff were mismanaged and had no people skills what so ever. I provided all the required documentation, and proof of involuntary redundancy only to be screwed around for months and eventually rejected after initial acceptance. Absolutely terrible service. Do not waste your time!!
Questions & Answers
To Whom It May Concern,
My name is Christine Kennedy and I've had an income protection policy with u for several yrs. Due to a work place accident I've been unable to work since last November. My inquiry is about applying for a claim on my policy to help me financially. Could u please advise if I am eligible for a claim at this time. I'm sorry where I am at present I don't have my policy number available.
When is income generated?
I receive monthly fees as well as a fee on completion of a professional advisory service provided. The completion fee is payable upon the execution of the contract. My business accrues the income from an accounting perspective on the issue of the invoice. The taxation of the invoice is a separate matter and depends on if you lodge on a cash or accrual basis. The taxation returns do not measure income generated, but rather measure taxable income.
CommInsure argue unequivocally that income is not generated until payment has been made for those services. This is despite an indisputable legal obligation arising from the execution of the contract and issue of the invoice (which was paid in the next financial year). Their monthly claim form also states that if you are self employed that you must provide details "..the gross income before tax & GST that has or will be invoiced by your business for work performed during the claim period"
So what is it?
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