I'll add my 1 star review to the accumulation of such reviews; No DM contact available, its just on line bod rubbish. I agree the website is outdated and incredibly difficult to use, and a chief bug bare is you don't know what vintage you are going to get, ,but I battled through that and placed an order for delivery. Turns up then the fun… Read more
starts, wants licence OK here it is you can look, check if you want (this is in accordance with their delivery policy) ;wants to take a photo NO Way you are taking a photo ,then he's physically intimidating ,swears grabs order still insulting me. I've now got to chase a refund. So thats my experience buying $150 of wine. DM is no way the cheapest now, and there are so many good retailers who value your business. Never again.
Website never works. This is the worst experience in online ordering I've come across. I've tried many times to place orders. But u don't want the customers so I just go to LIQUORLAND. So much better can order with online shopping thru Coles. Dan u make to much money for such a inane website for online. PPL DONT EVEN TRY.
sent me the wrong wine, the wrong vintage - an inferior wine from same winery. Had a similar label, but completely different wine. also sent me 11 instead of 12 bottles. cannot talk to a human as apparently they don't do phones in 2026! What The? What a complete fail. Still waiting for response.
Reviews with attachments
Personal property damaged by Dan Murphy’s Delivery Driver - Complaint ignored by Management – Delivery driver recklessly drove down the wrong side of the road in our street, drove over our newly laid lawn, damaged our property and didnt knock on door to deliver our order. Received a text of a “missed delivery” when I was home and then had to pick up order from multiple locations for 50th birthday party that week. Submitted a formal complaint re: property damage that continues to be ignored by Management.
Very helpful customer service. Very attentive. Delivery was good too
Bait and switch tactic. Before you log in, it shows prices for "Bulleen". When you log in, it then says the stock is not available or if you select your home store, the price goes up 50%. Eg Ampley's Cider 10 pack: Before logging in : $15 for 10 cans After logging in : $28.99 Clearly bait and switch.
**Update** as at 03/01/2026 All negotiations have ceased. There have been no more responses to my queries or requests to review their offer. Classed as an “offer of goodwill” which is a 10% voucher for the cost price to be spent online with Dan Murphys. I took issue with the clear snubbing and hopeful thinking with a voucher to be spent back with… Read more
them meaning they have missed the entire point of my original complaint. I informed I was not happy with a $140 voucher to be re invested back into Dan Murphys and asked if I had of purchased something exponentially cheaper, would that still justify a 10% voucher? All I was met with was rude, disingenuous, robotic responses from someone in head office and an attitude of take it or leave it. It seems the culture within Dan Murphys is just as poor right through to the upper ranks. I will attach some of the responses I had received on this post with redacted names.
I was chasing up an item I paid for outright, was given an expected date of delivery, as that date approached, the tracking number has failed and no one knows where the item is, some believe it to be en route still, others say delivered, all have been unhelpful. It’s a perfect example of customers being pushed to the back to try and make as much turnover as possible. I have lodged a complaint with the ACCC also. Understandably, they are don’t reprimand companiesthey do however lodge these callings about the * Update* shipping is showing as return to sender have again contacted Dan Murphys to hurry the refund and once again have heard no response to my requests. Have filed a formal complaint with Fair Trading. I understand they may hope that this can be handled later in the day but I feel I’ve been without the $1400+ and the product I paid for for long enough. Should add that, despite the fact they list a 1300 723 388 number, it’s just recording directing you to speak to their chatbot online.
For a sentimental occasion and for the first time in my life, I splashed out on a bottle of Penfolds Grange. I ordered online via Dan Murphys and paid in full, the amount of approx $1,450.00 I paid for this on the 22/09/2025. I still have not received the bottle, and the tracking has gone dead. I have contacted Dan Murphys over 6 times to find out where it is. Eventually I requested the full amount be refunded. I was refunded the delivery fee of $16.00 I was then told by their instant messenger staff (phone unavailable wait times) that if I don’t see any sign of the refund in 7 days to please make contact again. Stating they will process the refund when they have the bottle in their grubby mitts again. This absolute failure on their part to successfully deliver from vic to nsw in a 3 week time frame with zero contact or help unless chased, seems like it is a problem entirely due to their incompetence. Why on earth am I to pay the price of their incompetence whilst they hold $1,400 to ransom and then fart arse around organising a refund at a later date. I have submitted a complaint to Dan Murphys formally and to fair trading because of this absolute mess of a debacle. It may seem like I’m making mountains out of molehills with these complaints placed so close together.. I’m not sure why but customer service is absolutely shocking now.
Ridiculous. I'm trying to buy 6 bottles of spirits online as Pisco can only be purchased online. I was blocked due to some security concern from my main browser, and then using a incognito browser I was able to log into my account and fill my cart but then it froze on check when putting in delivery and wont let me purchase. I can't access any of… Read more
the help pages because I have now been blocked from all the pages due to some automated security glitch. Just ridiculous. Can't even call anyone for help because I can't access the pages with their numbers. Just loosing business with this crap online system.
Latest follow-ups
Infuriating – It’s my birthday and I had a message from this company stating that they’d delivered something to my house. When I got home there was nothing here. There is no customer service and I wasted time and energy speaking to bots. They insist that they can’t find the order without an order number. Infuriating.
Follow-up · Stopped using this company as a result. Also asked my friends not to use it due to inconvenience and lack of human customer service.
Ordered a bottle of Billiecart Vintage as a gift- Recipient received a bottle of Billiecart non-vintage however as this was a gift did not know they had received the incorrect item. When I was sent a photo with a thank you, I saw it was the… Read more
incorrect item. Apparently they had sold out of the Billiecart Vintage and the store thought it was fine to substitute. How about a refund Dan?
Follow-up · To make it clear the substitution was never communicated. Dan Murphy’s have not made contact with me in regard to compensation. They are obviously big enough they do not care about their customers and offer no customer service.
I place at least one online order a week with the Smithfield Cairns store and the ease of doing business and the customer service for the complete process from ordering to collection is second to none. The store staff are friendly, helpful and super-efficient. Show reply
Follow-up · There has been no change since my last review.
Positive reviews
super impressed with dans right now. generic cristal 20 aud per bottle ; free delivery over 150 aud. perfect looking forwards to soccer wcs accomodation & departure GOOD c/$ gifts.... no WORRIES
Dan Murphy’s is the most professional company in Australia. Pricing, ordering, understanding and caring staff are impeccable. Unlike other big companies they look after their customers. Thanks.
My delivery was a bit late but spoke on the online site was told he was behind schedule but it arrived as I was hearing this A nice friendly driver thanks for good service
Negative reviews
Told night before that I would need to be home for 1-5pm for delivery. Came home from work and waited. Nonsense message that they missed me. No door bell, no call, just sms from DM useless online system that I have to now reschedule. Another half day from work waiting. Very expensive delivery (last). Back to Liquorland.
I simply get amazed how bad their web order process is. Its the worst i have ever used. Sometimes it works but more often not. But they obviously dont read these reviews as it never gets fixed
NEVER use their delivery service!! Had 3 deliveries delayed, if you go to Live Chat they cant do anything slow and hopeless. If you email them, mostly bounce back. I have had 1 response to 3 emails. If you ph contact no it always says out of hours no matter what time of day. If you go to complaints you get a company which want you to pay to chase it up!! Still no refund...and no wine! Outrageously bad in All respects. Never again ever.
Recent reviews
Ordered online delivery driver said he attempted to deliver but didn’t even come near my house. Told they would turn up the next day but again didn’t . No one to talk to only an online bot which is incompetent, will never order again
Is I could give negative stars I would! Placed a $400 online order. Two days in a row it didn’t get delivered. Lied to by numerous agents and managers. Have withheld money and not delivered product. Now can’t get it delivered before going away for Easter! Worst company ever!
Two attempted deliveries to my home this week. Excuse was undeliverable. I was here with my front door open. Don't order gift deliveries. They won't deliver. Atrocious service. Same number to call everywhere and it's a robot or live person chat. No person on the phone. Noticed a new CEO. Probably his idea. Won't do this again. I stick to my local liquor store
Ordered just under $700 for a function at my work. Scheduled delivery. Had to nominate ONE person at my work to receive. Nominated the receptionist, along with a note that I work UNDER 500m from her desk but that I will be working with a group of students at this time, however, if receptionist is not there, CALL ME. Guess what, receptionist was… Read more
sick the day of delivery. NO contact made with me. NO notification that delivery had not been done, so when I went to sort the drinks the next day, no drinks! Waited for over 1/4 of an hour to get a person on the chat who was almost apologetic. I have to pick up the order now as the same thing could happen again if I schedlue delivery. No compensation for lost time . Extremely POOR CUSTOMER SERVICE. SO disappointed that you can't ever TALK to a person. Disgraceful.
Complete stuff up with scheduled delivery. Only option I was given was cancel refund & reorder which I did. Then the supposedly cancelled order was shipped. Really zero stars
Purchased a case of beer for Sales team as I just collected my new car. Delivery between 2pm-4pm. Also I ordered this 2 days before thinking plenty of timCastle Hill Dan Murphy's to sort it. We'll guess what the delivery failed? I asked customer service "WHY" his response "Uber drivers don't give a reason" What poor service!!! Also ABSOLUTELY no… Read more
contact with me telling me "not delivered" Look I spend bucket loads at Dan's and this has definitely changed my focus, there are so many reputable bottle shops out there now!! Dan Murphy's shame on you, and you lack of communication
Have ordered before and haven’t had much luck thought I would try again but wish I hadn’t. Order never comes when they say it would within 60 minutes it’s over 3 hours later and nothing arrived. Try to contact and they won’t talk with you and then send message saying busy and will be by another time and still doesn’t turn up. Never keep you updated. Will be deleting my account and just using BWS in future.
I tried today to order online- what a total waste of time! forty minutes late, despite someone on the chat trying to help, it was still not possible. You can't speak to a human being - like many companies they prevent any direct contact and customers are left at their mercy. It's beyond frustrating! The idiotic website kept defaulting to a store located near me in Sydney, despite me choosing a specific store in Cairns!! Hopeless, just hopeless.
Awful place, rude workers, don’t shop here. Can’t believe how I was treated by the staff, go to somewhere that’s worth your money instead. Would give 0 stars, 1 is too generous
If I could leave a '0' score I would. I spent 30mins to 45mins trying to ring, using the chat bot, using the chat bot with an agent and emailing without any success. I received the wrong item in an online delivery. Such bad bad service. A quick 5 min conversation on the phone would have solved the issue. Definitely NOT about the consumer
Always used BWS for deliveries however, the last 2 times were very disappointing, so much that I won't use them again. I ordered because I was busy at home and the estimated time of delivery was about 30 mins. This then changed to another 30 mins.. which is ok, these things happen. It changed again to another hour and then another 30 mins. It was… Read more
getting too late by this time so I had to cancel and go and pick some up myself, they said the driver had cancelled for some reason. Ok, benefit of the doubt, ordered again.. an hour goes past delivery time.. this time the store hadn't even seen my order, refunded again. I know it's two different reasons but it was enough to frustrate me and decide not to use them again, having said that, the refund process and assistance I received was very good.
PATHETIC. RUDE. NON RESPONSIVE. No number to call when their driver REFUSES to deliver and dumps our order downstairs and DID NOT check our licence as legally required. THis complaint will now be raised with the Police .
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.