David Jones Questions & Answers
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Hello my name is Christina Van Haeften I have recently retired after 38years at David Jones Queens Plaza Brisbane. I have a lifetime discount card. When purchasing some suit cases over the weekend I noticed my discount did not come off. Does that mean I don’t discount on line anymore since my retirement. I would love to receive a answer to this question please Thank you Christina Van Haeften 072191
Good afternoon. I’m a staff member and have tried applying for staff online discount. I have never received an email confirming this. I still don’t have a discount applied. What can I do?
On the 15th December I ordered Christmas Bon Bons from the online store. They were from the David Jones Burnley store and the receipt number was MCWZBZSY91214 in the name of Moira Matthews. As yet I have not received them. They were the one of the racing ones. CAN YOU PLEASE HELP ME FIND THEM AS I WAS HOPING TO HAVE THEM BY NOW FOR CHRISTMAS. Moira Matthews
How long do David Jones take to dispatch online orders? Paid for Express delivery option but it's still not been sent? Day 2 still no notification of dispatched
please if you can put me in contact with represenative buyerUSA market?
They delivered me the wrong goods. Sunglasses instead of women's sandals and only offered me a 30 percent refund. What are my rights?
Hi, approximately 1mth ago. I purchased a few items from the Children's section in DJ'S Wollongong store. One of the items was sent to my work address (whete l wanted them to be delivered) however the other item was delivered to my home address, to which l didn't realise, then sent back to the store. Could you please investigate this for me and resend or reverse the amount paid. Thank you Dora Morfos
Price for bra not as advertised $19 charge $64???????
What do you have in Waterford Crystal on sale
Why charge me immediately for item but expect me to wait weeks for refund You are illegally withholding my money
WOW I’d expect an answer like that from DJs All the years of loyalty and all you can say is sorry No wonder the stores are going broke
BUT DJs are not registered to post here
I don’t understand your post nor your answers but it is clear that you don’t understand how this site works. Firstly it a Review site. Secondly it is independent of David Jones, Myer etc. Thirdly it is NOT the David Jones nor Myer site. Fourthly neither David Jones nor Myer can post replies here as clearly they have not registered with this site.
Please post updates regarding your…’legal actions’ for David Jones and Myer.
Has anyone bought a mattress and felt the sale price was a fraud? Looks like my sale price and the after sale price are exactly the same
The mattress industry is Australia is crooked - seriously fraudulent and crooked.
how to buy grocery on line
Can someone please tell me how to order an item. Each time I click on item before I can adD to bag a screen pops up with item details. You cannot get it in the cart because this screen pops up everytime. Very frustrating.
Yes but thought it would be quicker if someone had experienced the same issue and knew the answer.....
Hi there, i d like to buy freezer, may you held to search with website, amd how to see on the web
please how do i apply for staff discount on line
Please could you let me know how i apply staff discount to my on line orders
You need to email people assist with your staff details and they will add it for you so it automatically applies.
could you please tell me the process once i go to people assist when i go to people assist i cant see what i do next. thankyou
Is there a postage charge to return an item via post?
DJ’s don’t cover return postage.
They will reimburse you postage if the order is faulty, damaged or incorrect but you will have to pay the postage first and then send through a picture of the receipt, and they will refund you over the phone at a later date. If it's change of mind then you will have to pay it yourself.
If I am a staff member . How doe I get my staff discount without going into the store
That’s classified.
You need to email People Assist and they can set up the discount in your account. It will take them about a week to do it.
Hi David Jones Representatives,
I am guessing you are all busy on your phones, as we have been on hold for three hours.
Is anybody working at DJs?
Yep very busy closing stores
Called out about why my order was not dispatched 2 weeks ago and gave me a claim number, 2 weeks after order still progress. I have inform them that I want a refund, and they said they will email a resolution team and should get in to contact with me soon. Still no response.
You have $150 of mine and I have nothing. I ordered estee lauder cream 16/04 in Garden City Booragoon and paid for it. I cannot do anything cannot get through at all on any phone. I guess I will have to go to the store. Big problem as I have just broken my wrist. So its a taxi on top of my $150 already spent. Next step is ombudsman. Kathleen Bond
How do I answer my own review
Kathy, you only provided answers so I don’t understand. Sorry
Horrible shopping experience DJ offered me. They delivered a wrong pair of shoes and didn't bother to replace me with the pair that I originally purchased. Told me to post it back on my expense which I did and emailed them my postage receipt with tracking number clearly showed the item had been delivered back to their centre. Two weeks later I am still waiting for my postage refund, emailed multiple times and even used messenger asking for help. DJ has the worst customer service, I think I rather shop with Myer from now.
How do u get any further with a purchase from when u view your bag? There is no payment button or check- out option. I'm just stuck with a bag of stuff but can't purchase it. Am I missing something or not doing something right. I am very tired. ? Oh I can't add the screenshot.
Are you ordering on a mobile device? I sometimes get this when I use my iPad mini. If you turn the screen so it is landscape instead of portrait then you will hopefully see the checkout button. If this doesnt work you may have to call them.
Ask the company
I’ve been trying for hours to speak to the online division.. the phone answers then left on hold for more than 40 minutes.. makes you decide that you don’t want to purchase that desperately... very disappointing considering they are trying to expand with online ordering..
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