DiDi

Waiting time was too long and drivers were canceling after I waited for long time and later other drivers took the order but took very long time to get close by, but didn’t stop at my address. I was standing next to a road where all other taxis were arriving and picking up riders. But this didi driver just showed arrived but I didn’t see any car… Read more

with the description. It was freezing and night and nowhere to find the car but had to cancel the trip and they charged me a big chunk of cancellation fee. It’s not my job to run around to keep looking for them, they use the apps to track the location, I waited so long for the drivers to pick order keep waiting and then they cancel on me one after another just by trying to save a few dollars, it’s so not worth it. That’s just too ridiculous. I don’t want to use them again.

Constantly driver accept trips only to cancel just before pickup point after waiting. Drivers are on both didi and uber platforms and switch between the two to whoever has the highest fare rates. This surely has to be as close to price fixing as it gets as passengers will not be able to get a driver on one platform and need to change to another only to be accepted and collected by the same driver who cancelled on the other platform.

I didn't even know of this brand existed until two weeks ago when I discovered DIDI have been taking money from my bank account. Initially I thought… Read more

it was just 4 times now going back a couple months, I have found another charge. I have never signed up on their app nor ever used their services. No way to contact the scumbags unless you download their app, f#ck that no way,

DIDi (Dishonest Intentionally Deceptive Industry) . GIves you the cost before the ride as you are about to accept they increase the price by up to 25%, you accept anyway as i was using at a high demand period. After the ride is completed they add on… Read more

further costs usually between $10_$15 . I have now decided that i will no longer use a disreputable industry and have deleted the app on all my devices and my family members as well. They have approached for refunds in the past,ocassion but will not acceot there refund offers as people need to be knowlegeable on how they operate

Added $10 to a $42 fare for no reason. I went through mediation and was refunded the $10 and given discount vouchers. This is a satisfactory outcome. 4 stars because I had to spent time on the process.

Price scam! Estimated $53, adjustment $39! $92 total charge. Avoid DiDi! Edit: I'm satisfied with the resolution. Thanks Didi support for the promptly response. I posted above because didn't find where to contact the company. (Should through "my trip") Due to some reason the trip was marked "different route, time delay" so the adjustment… Read more

applied.

After few exchange Didi offered generous compensation including full refund and coupons. however I indeed am happy with the driver and the car think he should be awarded with his job not be punished empty handed because of human error/glitch, so I rated him 5 stars and tipped reasonable $$.

I would recommend Didi because of the competitive fare and customer service.

Checked Uber , prices were starting around $30, thought it was a bit steep for a relatively short journey. Thought I’d check DiDi, same journey $18, I booked it, driver arrived in 2 mins , car immaculate, driver very pleasant, it’s nice to have an alternative service .

Last few months Driving for didi been terrible as trips are very cheap and those days there are far less trips so perhaps many more driver then rider . Not sure how can anyone make some money driving Didi

This is an awful user experience. Left a very expensive birthday present in a ride by mistake and the driver very obviously stole it. No mode of contact with the driver, no mode of contact with didi. I will NEVER be using this app again

If I could leave zero stars I would, DIDI are thieves, you cant dispute anything because they are impossible to get hold of and they just take your money without resolving the issue, I will NEVER use DIDI ever again, worst business I have ever come across, driver couldn't understand what I was saying, I couldnt understand what he was saying so he took me an hour out of my way, useless,

Absolute joke. 4 cancellations in 5 minutes and zero support.Rating: ⭐ / ⭐⭐⭐⭐⭐DiDi Melbourne is an absolute joke. I tried booking a DiDi Express, and it was a complete nightmare. Four separate drivers accepted my ride and cancelled within a 5-minute window. It is incredibly stressful, frustrating, and unprofessional to watch drivers repeatedly… Read more

accept and dump a booking back-to-back when you are just trying to get somewhere.To make matters worse, DiDi's customer support is completely useless. There is absolutely no accountability for driver behavior, and getting a straight answer or actual help from their support team is impossible. They clearly do not care about their passengers' time or safety. Avoid this app if you actually need to get somewhere reliably. Save yourself the rage and pay the extra money for a service that actually shows up.

I have been a dedicated 5-star driver with DiDi for over 2 years and completed more than 700 trips. Recently, DiDi deducted over $20.53 from a single $34.90 trip, leaving me with almost nothing for my time and running costs. The reason? They claimed I "did not follow the recommended route." In reality, I chose one of the alternative routes… Read more

offered directly BY THE IN-APP DIDI MAPS to bypass heavy traffic. It only added 5 minutes to the trip (their so called preferred route would have added much more time than 5 minutes. Their app is always incorrect and inaccurate) and I got the passenger to their destination safely. When I disputed this ridiculous penalty, their support staff shifted blame, claiming I failed to "report traffic within one hour" to justify their technical error.

When I demanded actual proof for the deduction, their support ended the chat before resolving the issue. I then had to get back in touch and go through the whole process again to then be put onto the most argumentative unhelpful "support" agent. Very unprofessional.

If you drive for DiDi, be warned: they will offer you route options in their own app, and then claw back your hard-earned money if you take them and there's no protection for drivers at all, they won't ever provide you with the actual proof/evidence because if they did so, it would highlight their dodgy behaviour. Because of this dodgy behavior and total lack of adequate support, both myself and my partner are officially deleting the app and moving to platforms that actually respect their drivers. They've lost 2 5 star rated drivers who provide professional and reliable service to their riders.

RATE ZERO for the experience! DIDI THE WORST!!! NEVER BOOK WITH THEM!!! Stood outside in the cold for 45 minutes Friday 26 June 2026. Tried calling the driver and no answer. He cancelled the ride without notifying me. SO UPSETTING!! Useless drivers. I booked another Didi driver and forgot an item in the car. Tried calling the driver… Read more

several times and left messages but no answer. DIDI APP IS USELESS!!! Tried calling Didi customer service centre and NO ANSWER!!

Absolute complete degenerates. Stood outside for 50 minutes, first Didi takes about 5 mins turns up guy speaks can't understand them at all they cancel the ride and drive away. Searches for another driver, second driver NEARLY arrives then cancels. 3rd driver turns up, are you the Didi driver "no" cancels the ride and drives away. What the hell is… Read more

wrong with your completely useless drivers. Booked an Uber Black, never using this completely useless service ever again.

I booked a didi ride on 14 June and took a photo of my fare as I always make sure what I’m charged is what is going to be what will be deducted but they charged me so much more even if showing with 50% discount as there was a promotion and can’t trust Didi not trustworthy and never ever use Didi

Had no consideration for elderly or with cognitive problems. Parked on the opposite side of a busy road. Yelled at us to leave because my husband was taking too long to get in the car. Will never use DiDi again

I needed to get to a first aid course that was 15 minutes drive away. I booked the didi 30 minutes before I needed to get there just in case. Initially it said 3 minutes away but the estimated time kept going up, I look on the app and the driver was driving away from me. The time kept going up so I called him and he answered and said he was 3… Read more

minutes away even though it said 9 minutes on the app. I watched his car pull into a random street and then start heading back towards me. At this point I’m going to be late. Two blocks away from my house he turns the wrong way again drives to a random side street again. I call him again and he answers and says he’s nearly there. At this point it’s been almost 30 minutes when it said 3 minutes when he accepted the trip. At this point there is no longer any point getting the DiDi because I’ve missed the first aid course. I cancel the trip. There is no way at all to talk to anyone from didi as it is all automated. I go through the app to say that I’m dissatisfied and I get a $5 coupon that I will never use because I’m deleting the app and will never use didi again.

Absolutely terrible rideshare company and some of the worst customer service I'd ever witnessed. I had a 5 minute ride through DiDi app a couple weeks ago and later the same day I got an email from DiDi support saying that I'd left a terrible mess in the car and been charged $150 for cleaning fee. I contacted DiDi support and they agreed that… Read more

I've been charged incorrectly and agreed to remove the cleaning fee. Nevertheless, a couple days later the charge came through on my account. I contacted support again and they informed me that previous time something was done incorrectly but they will now issue a refund.

I waited for a week and no refund came through so I contacted support for the third time. This time I was told that the charge has been "deleted" from my account, therefore I haven't been charged and they are not going to issue any refunds. But I can clearly see the $150 cleaning fee listed in my ride history and I've been charged on my account.

So this is just absolutely terrible! Not only their systems allow and facilitate the "cleaning fee scam", which I now know happens a lot particularly with DiDi. And in addition to that their support staff are absolutely clueless and cannot do anything right.

I absolutely don't recommend DiDi and if so happens you need to use their services, I recommend taking photos on leaving the vehicle so you have evidence.

Whilst I have a current legal case against DiDi as a Driver ... I can add detail to many issues customers state ... 1. The Driver does NOT have ANY control over the fare charged. This includes tolls and 'cleaning fees'. It is DiDi who charge these NOT the Driver. 2. If you want to avoid the 'toll' .... you can tick that off when you make the… Read more

booking. Just remember ... YOU are making the booking, NOT the Driver. 3. The 'cleaning fee' is anywhere between $80 - $150. and is only 'submitted' by the Driver with supporting photos. There is a risk, that the Driver has used a previous photo. That is outright fraud, of course. DiDi still need to 'approve' the payment. The Driver can NOT charge the fee himself. 4. Size of car / extra leg room. There is no such thing on DiDi. Every car can carry four passengers. It is not the fault of the Driver or DiDi, if the passengers are 'larger than average'. Every customer should be checking their app immediately after the booking has gone through, to check WHAT TYPE of car has been allocated. If you find a small car is booked for you, and you need a larger vehicle .... THAT is your responsibility to cancel and rebook, until you get the car you want. If it takes five goes, that was your choice. There is NO method on DiDi to 'book a large car' ( where did you get that idea from ? )

People often get the two confused ( Uber and DiDi ). Just because you could book a large or luxury car on Uber, doesn't mean there is the same option on DiDi ( Think of the QANTAS and Jetstar analogy ).

Whilst there are some rouge Drivers out there, the majority of us are quite honest and fair. We expect the same from riders, and often, don't get it. We are NOT your servants. You do NOT own the Driver, because you think you are paying a $10. fare.

words I cannot use to describe my anger at Didi my friend lost her wallet containing cash and cards and id papers, last Tuesday morning 25.02.26 contact Didi Customer services department via their phone number and email, many times, in one of the replies from Didi i was given the driver's contact phone number, I dial the number, spoken to the… Read more

driver, who knew my friend was a passenger sitting in his vehicle, I asked him to look for the wallet and he said he will get back to me shortly after 30 minutes, I immediately followed up this phone call by sending him a text message, i received nothing after 30 minutes, and waited a up to 1 hour, another phone call to driver, no reply and another text message and no reply, I replied back to Didi Customer services email which contains the driver's phone number, saying that your driver has failed to comply with Didi work instructions, usually standard reply apologising for delay, 12 hours and 24 hours and 36 hours, at each of those hours, contacted driver with phone call and messages and Didi Customer services with emails, on the 27.02.26, I went to the local police to report the lost property, I contacted Didi Customer services informing of the report to police, and text messaged the driver that i went to the police informing him that matter of simple lost property incident of failing to reply to me and Didi Customer services is now becoming a crime if it is still in his possession, so far, Didi Customer services and the driver have replied to the latest email and text, therefore until I answers from someone, then I have to assume this organisation is run by criminals,

I’ve been using DiDi for over 2 years expecting to earn Velocity Points, but there seems to be a huge gap between DiDi and Velocity when it comes to actually receiving them. My accounts have been linked correctly, rides completed, and all requirements followed — yet the Velocity Points have either not been credited or are missing entirely over… Read more

this period. I’ve reached out multiple times and the issue still hasn’t been properly resolved.

I’ve also been bounced back and forth between Velocity and DiDi trying to get answers, with each party referring me to the other instead of taking ownership. It’s been incredibly frustrating and time-consuming.

What’s most disappointing is that I’ve had to do all the work myself — tracking rides, gathering information, and chasing updates. I’m a customer. I shouldn’t have to investigate this between companies. DiDi and Velocity should have proper communication with their own partners rather than pushing that responsibility onto customers.

Recently I asked to speak with a supervisor and that request was refused. The young support representative I spoke with did her best and had to push the issue further because I wasn’t satisfied with the service or the lack of resolution. I appreciate her effort, but the overall support process and accountability has been very poor.

The partnership sounds great in theory, but in reality there’s a serious disconnect between DiDi and Velocity that needs urgent attention. If you advertise points for rides, there needs to be reliable tracking, clear communication, and proper follow-through.

I would really like to see DiDi and Velocity address this gap so loyal customers actually receive the rewards that are being promised.

I was charged $10.26 for the toll travelling from the south into Sydney — however, no toll was paid by DIDI as the driver used surface roads rather than the tunnel (at my request — in the past, drivers told me passengers often ask not to go through the tunnel in order to avoid the toll). After the trip, DIDI did not remove the toll charge. This… Read more

is fraud — charging the passenger a toll when no toll was paid. Despite several attempts (App and phone ) to resolve this with DIDI Customer Service, and despite CS acknowledging that the driver did not go through the tunnel, the issue remained unresolved. (DIDI has one of the worst Customer Services I have ever come across, and it’s simply not worth dealing with them). CHARGING THE CUSTOMER FOR A TOLL THAT THE COMPANY NEVER HAD TO PAY IS FRAUDULENT.