955 reviews
We where overcharged for a late fee when it never happened. Never use them . If it was a one off but apparently there well known for it . They need to be stripped of there business license to operate in Australia due to there fraudulent actions . Accc need to act to remove there license to trade . This Chinese company should be shut down .
Thought I would try DiDi for first time last Friday night 25/9/26, Kambah to Belconnen ACT. Ride accepted quickly, then time kept being extended till driver cancelled. Booked another and same thing happened! Booked 3rd time lucky with Uber and driver arrived within 3 mins.
By far the worst app I have ever encountered in my life. I could not get past the add card page even though I tried multiple cards. Save yourself the trouble and stick to uber.
Reviews with attachments
Been driving for DiDi for 2yrs wouldn't recommend to anyone Didi is a joke you sit on app for hours before getting a trip then when you get a trip they expect you to do 30min of driving for a nasty $12.89 then you don't get another trip for hours it's a waste of time e effort Didi ain't worth it
⭐ 1-star review Absolutely terrible experience with DiDi — unfair suspension and zero proper investigation. I was suspended for 12 hours for allegedly completing a trip without picking up the rider. This accusation is simply not what happened. I actually went to the pickup location, picked up the passenger and started the trip. After… Read more
approximately 1 km, the passenger asked me to stop, got out of the vehicle and then cancelled the trip. Despite this, DiDi’s system somehow treated the incident as though I had completed a trip without picking up the passenger.
What is particularly frustrating is that DiDi appears to make serious decisions about drivers’ accounts based on automated records without properly considering what actually happened. Drivers’ livelihoods are being affected, yet there seems to be very little accountability when the system gets something wrong.
I understand that DiDi needs policies to prevent fraud, but suspending a driver based on an incorrect interpretation of a single incident is completely unacceptable.
If DiDi genuinely cared about its drivers, it would properly investigate the trip, review the GPS data and cancellation history, and give the driver a fair opportunity to explain before issuing a suspension.
Drivers are not just numbers on a screen. We spend our own time, fuel and money working on the platform. Treating drivers as guilty first and investigating later is extremely disappointing.
I would strongly encourage DiDi to improve its driver support and investigation process because, based on my experience, the system feels heavily stacked against drivers.
Most drivers are good but I have had a few issues with their drivers but DiDi staff sort it out quickly and usually fairly. I don't like their initial automated response system when you have a complaint, I prefer to speak with someone but it's difficult to find out how to contact a real person. I like that if there a serious safety issue with a… Read more
driver, DiDi will actually phone you to address the issue and apologise. They need to put a feature on the ordering page where you can specifically state if you don't want to use toll roads because a lot of drivers get annoyed if you request not to use the toll.
- +2
The best example of the ancient times service and as other scammed people are in this lovely country please 96% users is negative for this unknown service which is the reason for this scam. It is terrible that they are not giving any money back for the cancellation fee, and I have to go through the process of filing a complaint with the…. Dose… Read more
anyone know which of the authorities is the one that I should contact to report this matter and get my complaint sorted out and leave this poorly handled situation behind for the Didi community and let them keeping their horrible service and behavior to themselves as a whole is not acceptable to me at all because they are not doing what they’re told and many times I contact them to see when they are interested to refund my money and they just keep telling me lie and misleading me about it and after few months I still wait to see if it is going through but there’s no way from the fact they know anything about the right way and do what is right that’s the best example of why 96% negative points is shining on them if in Didi customer support lives the person who wants to resolve issues please inbox me and stop saying that the refund is in the process and again and again and again accomplish the same thing
Was charged almost triple for the same trip previously, not only the the clown driver dropped me off at wrong street leaving me to walk 185 metres to my correct destination, did refuses to pay a part refund,avoid this company at all cost
- +1
Didi driver stole a package and for "proof of delivery" provided a picture of the package inside his car. I spoke to 4 customer service people to learn 5 days after the incident that they have no record of the complaint. This is the most incompetent organisation I have dealt with. Use Uber or Taxi next time. Didi is an insult to the ride share and… Read more
transport industry on par with the dodgy illegal drivers soliciting customers at airports. I have reported the matter to Safe Transport Victoria, and will be making a Police report for the suspected theft, Consumer Affairs VIC and the Australian Tax Office (they can't event issue a legally compliant receipt and doubt they are withholding 47% from the alleged thief as required by law)
I've read a number of the reviews here ... For passengers, most people have no real idea, how the system works. As a Driver of 5.5 years, let me give you the real story ... Some of the myths are: Why does the quoted price suddenly increase ? It only goes up ( or down ), after you refresh the quote page. So, if you are going back and forth,… Read more
between Uber and DiDi, to compare prices .... there's a good chance, it will be different everytime. This is due to the 'demand and supply' factor. Often called 'surge' pricing. Tolls ? Tolls ( in Sydney ) are NOT included in your quoted price. This allows the Driver to ask you, if you want to pay the toll or not. It's quite ok to say, 'no tolls thanks' ( however, a new driver may not be familiar with how to get from 'A to B' via the alternative route. It always pays, to offer any help, if you think it may be needed. Afterall, YOU are the one paying, so contribute to you paying the least amount. Don't just sit there, and say nothing ... then complain later !! My Driver doesn't seem to be moving, so I'm cancelling .... Geez, I hate this one !!! The car 'moving' or not, relies upon a stong and steady internet availability. Many areas in Sydney CBD have interrupted internet connectivity. NEVER rely upon YOUR app, to show the correct status of the Driver. Many times, I have just arrived at pick up, and the passenger standing there with phone in hand, has just cancelled the ride .... because he didn't see the car moving !! Yet, I HAVE BEEN driving toward him for past three minutes. If you do cancel, and re-book, it will only come back to the original Driver again. Don't waste your time AND the Driver's time !! Additional fees or unauthorised charges to your card account ? This is the only area I have no idea about, as I don't 'ride' myself. However, I would assume, there may be Terms & Conditions you may not have been aware of ... Now .... COMPLAINTS about Drivers. I myself, have just been DEACTIVATED. Sacked. Gone. Why ?? Because of an unsubstantiated, malicious complaint from an individual, who never actually got into my car. I don't consider he was ever a 'passenger', but DiDi have taken his version of events as true & correct. The Driver's account ? Means nothing to DiDi. This organisation claims to have a 'Policy' for every occurrence. Yet, they never apply correct Procedural Fairness to Drivers, at an Australian standard. Despite providing a full explanation to each and every one of their allegations against me, DiDi has chosen to terminate me after completing some 15 - 16,000 trips for them. They have been reported to SafeWork NSW for inflicting 'psychological harm and injury' upon me and multiple other drivers, for loss of income, due to unfair suspensions ( min. 7 days, but often 'loaded up' to add another 7 days at the end of the first 7 days. I have just had three loaded 7 days, before they terminated me, after I advised them, I had officially reported them ). I have also lodged a Fair Work Australia Commission complaint, to be Heard as a Civil case against DiDi. Additionally, I have contacted and lodged a request to have DiDi assessed for a Class Action against them ( which could result in a multi-million dollar compensation package, to be distributed to affected Drivers who join the Class Action.
In summary, DiDi are a vindictive employer of Sole Trader Drivers, who are only trying to earn an income of around $1,000. a week ( for up to 60 hours on the road ). DiDi never provide a fair evaluation of complaints against Drivers. The passenger is always right. The Driver's account means nothing. So .... the next time you take a DiDi ride, can you please try to treat the Drive with some consideration ? Don't just sit there, and let him take the wrong route, then complain later ( over-entitled ). Just remember, these Drivers are earning just $10. an hour after paying GST and all vehicle expenses.
Waited 7-10 mins for the airport. Driver came, we had only one luggage, saw it and he said that it can’t fit in his BYD lol. Wasted our time. Why to use your useless car where it cant even fit a small hand carry luggage. I hope nobody has to go through this nonsense. Total waste of time early morning.
They took my money, didn’t show up and refused to refund me. Crazy. No wonder they have a rating of 1.2 with 95% of customers giving them negative. Check photo attached. Go back to uber. Might not be great but they don’t rob you
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Latest follow-ups
The worst experience I have ever had with a transport service – Unfortunately there was no option to choose zero for this company or I would have. One star is far too high. I had to use Didi as I had a new phone and could not log into my Uber. Worst decision I made. The driver arrived and saw me and while I was… Read more
standing at his window cancelled my trip and took the fee for cancellation. On further inspection of his car I noticed he had in fact picked up another fare, while also taking the additional fee.
I have tried to email, call and every other avenue to get a refund but this company is experienced at leading you around in circles with email addresses that are no longer in use and also customer service numbers that, you guessed it, are also experiencing service problems and not available.
Stay away! I believe the driver's are running their own show and have no care for standard operating procedures.
Follow-up · No follow up and no refund. I dont ever use your service.
Thank you, mate! Much appreciated! – I can't speak for the other reviews on here but my experience with DiDi (which actually means something), was great! I have never tried DiDi before. This is the first time. The vehicle was clean and tidy. The driver was on time, with accuracy that… Read more
would make an atomic clock blush! I don't know exactly what sort of day he was having but the smile on his face lit up the inside of the vehicle, and was a bright start to my day. Unfortunately the electronic driver assist technology appeared to be more of a hinderance than any great help. But no big deal. By me assisting the assistance technology, he got me there. He went to park to wait for me while I picked up something. Anyway, when I didn't see or hear from him, I just rang him. The electronic garbage appeared to have let him down. But he said he would be back soon. And he was. He took me to the other place I wanted to go to and waited for me in the carpark. Then he brought me back safely home. A really enjoyable trip. We had a bit of a chat as we went around. He learned a few things, I learned a few things. Would definitely recommend this particular driver. And if needed, would reach out to him again.
Reading a couple of the reviews below, maybe the customers were having a "bad hair day", put their undies on the wrong way and had their knickers in a knot, or wanted instant gratification - yesterday, for example. Well, it's not all about you and your wants, think about the driver who comes to pick you up. They sometimes come a long way just to take you somewhere, for instance. No matter which mode of transport you choose to use, bus, taxi, rideshare or DiDi, or how much you pay, you treat the driver like what you leave in the loo, you better find an alternative mode of getting to where you want to get to, maybe a magic carpet or a broomstick. Otherwise you will be up a certain creek without a paddle!
Follow-up · The review I wrote in August 2024 was during an emergency when I was unable to drive. The fare was very reasonable and the driver actually offered to assist me after he attended to a few things at a specified time. So no app involved or actual booking as such. He did keep his word and was available for me on time. A very courteous and pleasant… Read more
I didn't even know of this brand existed until two weeks ago when I discovered DIDI have been taking money from my bank account. Initially I thought… Read more
it was just 4 times now going back a couple months, I have found another charge. I have never signed up on their app nor ever used their services. No way to contact the scumbags unless you download their app, f#ck that no way,
Follow-up · Yes I managed to get my bank to investigate these charges which they established were fraudulent, they also found a total of 15 charges dateing back 1 year. They did refund the deductions and I was issued with a new credit card. My bank did not disclose if it was DIDI being fraudulent or an individual. Either way, I recommend people keep an eye on their accounts.
Follow-up · The charge account varied from $5 - $20 increments. From memory there were around 15 separate charges. I was looking through my bank statement and saw 1 DiDi charge then searched back a couple months and found them all. Yes my bank was happy with the proof I supplied as the charges were in Sydney and I live in S.A. they refunded them all.
Positive reviews
Added $10 to a $42 fare for no reason. I went through mediation and was refunded the $10 and given discount vouchers. This is a satisfactory outcome. 4 stars because I had to spent time on the process.
Price scam! Estimated $53, adjustment $39! $92 total charge. Avoid DiDi! Edit: I'm satisfied with the resolution. Thanks Didi support for the promptly response. I posted above because didn't find where to contact the company. (Should through "my trip") Due to some reason the trip was marked "different route, time delay" so the adjustment… Read more
applied.
After few exchange Didi offered generous compensation including full refund and coupons. however I indeed am happy with the driver and the car think he should be awarded with his job not be punished empty handed because of human error/glitch, so I rated him 5 stars and tipped reasonable $$.
I would recommend Didi because of the competitive fare and customer service.
Checked Uber , prices were starting around $30, thought it was a bit steep for a relatively short journey. Thought I’d check DiDi, same journey $18, I booked it, driver arrived in 2 mins , car immaculate, driver very pleasant, it’s nice to have an alternative service .
Follow-up · I Paid via ApplePay when I booked, the driver was there within 5 minutes, dropped me at exact location, via the best route. (Pretty much the same as Uber , just cheaper at the time of booking, have used them a few times since, and they’ve been cheaper each time-so far)
Negative reviews
I called a Didi and waited at the designated pick up point at Perth airport but the driver outright lied about being at the pickup point. I called him again and he mumbled about traffic being bad. Didi still charged me $7.21 and $12.71 and the driver did not arrive!!! I cannot be bothered to fight for this money back but will never use them again.
As a driver with 2 passengers, there destination was 400 Albany creek road ' this is a cemetery or -cremation place." The female mother seemed like stressed & started swearing on her mobile phone as soon as the ride commenced! At her destination mentioned above she says it wasn't the right one? The Maps don't lie' she insisted to keep going… Read more
however give me exactly the same address!!! I drove opposite down the road & Pinnaroo was next let her & young male out here ! After 36 mins !!! She then complain to Didi it was my fault!!! I lost full fare & received $9 from Didi for the silly passenger female mum that i believe was trying to get a free ride!!!! I'm thinking twice about Didi & no support for drivers only passenger riders !!!!
Didi is a bottom feeder that falsely advertises that drivers 'earn more' and riders 'pay less' - I have no idea what benchmark they are referencing as the fares offered are pitiful at best. Their mapping software is terrible; it freezes mid trip and often after acceptance of a trip. They have text which indicates that when a driver rejects trips,… Read more
'no fault' is applied. That is not true - if enough trips are rejected, there are temporary suspensions from the platform as well as service scoring downgrades against your overall score. If (heaven forbid) you as a driver cancel the trip for any reason whatsoever (the passenger has a gun to your head), you will be punished by Didi with their service scoring. It is woeful. Doesn't matter what situation encounter, it is YOUR fault as a driver. Don't bother with them.
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Recent reviews
Waiting time was too long and drivers were canceling after I waited for long time and later other drivers took the order but took very long time to get close by, but didn’t stop at my address. I was standing next to a road where all other taxis were arriving and picking up riders. But this didi driver just showed arrived but I didn’t see any car… Read more
with the description. It was freezing and night and nowhere to find the car but had to cancel the trip and they charged me a big chunk of cancellation fee. It’s not my job to run around to keep looking for them, they use the apps to track the location, I waited so long for the drivers to pick order keep waiting and then they cancel on me one after another just by trying to save a few dollars, it’s so not worth it. That’s just too ridiculous. I don’t want to use them again.
Constantly driver accept trips only to cancel just before pickup point after waiting. Drivers are on both didi and uber platforms and switch between the two to whoever has the highest fare rates. This surely has to be as close to price fixing as it gets as passengers will not be able to get a driver on one platform and need to change to another only to be accepted and collected by the same driver who cancelled on the other platform.
Last few months Driving for didi been terrible as trips are very cheap and those days there are far less trips so perhaps many more driver then rider . Not sure how can anyone make some money driving Didi
This is an awful user experience. Left a very expensive birthday present in a ride by mistake and the driver very obviously stole it. No mode of contact with the driver, no mode of contact with didi. I will NEVER be using this app again
If I could leave zero stars I would, DIDI are thieves, you cant dispute anything because they are impossible to get hold of and they just take your money without resolving the issue, I will NEVER use DIDI ever again, worst business I have ever come across, driver couldn't understand what I was saying, I couldnt understand what he was saying so he took me an hour out of my way, useless,
Absolute joke. 4 cancellations in 5 minutes and zero support.Rating: ⭐ / ⭐⭐⭐⭐⭐DiDi Melbourne is an absolute joke. I tried booking a DiDi Express, and it was a complete nightmare. Four separate drivers accepted my ride and cancelled within a 5-minute window. It is incredibly stressful, frustrating, and unprofessional to watch drivers repeatedly… Read more
accept and dump a booking back-to-back when you are just trying to get somewhere.To make matters worse, DiDi's customer support is completely useless. There is absolutely no accountability for driver behavior, and getting a straight answer or actual help from their support team is impossible. They clearly do not care about their passengers' time or safety. Avoid this app if you actually need to get somewhere reliably. Save yourself the rage and pay the extra money for a service that actually shows up.
I have been a dedicated 5-star driver with DiDi for over 2 years and completed more than 700 trips. Recently, DiDi deducted over $20.53 from a single $34.90 trip, leaving me with almost nothing for my time and running costs. The reason? They claimed I "did not follow the recommended route." In reality, I chose one of the alternative routes… Read more
offered directly BY THE IN-APP DIDI MAPS to bypass heavy traffic. It only added 5 minutes to the trip (their so called preferred route would have added much more time than 5 minutes. Their app is always incorrect and inaccurate) and I got the passenger to their destination safely. When I disputed this ridiculous penalty, their support staff shifted blame, claiming I failed to "report traffic within one hour" to justify their technical error.
When I demanded actual proof for the deduction, their support ended the chat before resolving the issue. I then had to get back in touch and go through the whole process again to then be put onto the most argumentative unhelpful "support" agent. Very unprofessional.
If you drive for DiDi, be warned: they will offer you route options in their own app, and then claw back your hard-earned money if you take them and there's no protection for drivers at all, they won't ever provide you with the actual proof/evidence because if they did so, it would highlight their dodgy behaviour. Because of this dodgy behavior and total lack of adequate support, both myself and my partner are officially deleting the app and moving to platforms that actually respect their drivers. They've lost 2 5 star rated drivers who provide professional and reliable service to their riders.
RATE ZERO for the experience! DIDI THE WORST!!! NEVER BOOK WITH THEM!!! Stood outside in the cold for 45 minutes Friday 26 June 2026. Tried calling the driver and no answer. He cancelled the ride without notifying me. SO UPSETTING!! Useless drivers. I booked another Didi driver and forgot an item in the car. Tried calling the driver… Read more
several times and left messages but no answer. DIDI APP IS USELESS!!! Tried calling Didi customer service centre and NO ANSWER!!
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As I continue to deal with the horrible Didi service that isn't working, Didi customer service… Read more (+1 reply)