936 reviews
Absolute complete degenerates. Stood outside for 50 minutes, first Didi takes about 5 mins turns up guy speaks can't understand them at all they cancel the ride and drive away. Searches for another driver, second driver NEARLY arrives then cancels. 3rd driver turns up, are you the Didi driver "no" cancels the ride and drives away. What the hell is… Read more
wrong with your completely useless drivers. Booked an Uber Black, never using this completely useless service ever again.
I booked a didi ride on 14 June and took a photo of my fare as I always make sure what I’m charged is what is going to be what will be deducted but they charged me so much more even if showing with 50% discount as there was a promotion and can’t trust Didi not trustworthy and never ever use Didi
(Didi) (Dishonest Intentionally Deceptive Industry) this has happened in the fourth occasion ( this time attached receipt to prove it, trip from airport , deliberately went 25min longer route to increase fare added $40 to original estimate, i urge all person to use uber even if you need to wait longer, i used didi reluctantly as i did not to wait… Read more
in the airport queue my mistake never again, beware of didi approaching anf offering refunds for you to recind your review
Reviews with attachments
Best driver – The best most polite driver ! Made sure we were ok as we got dropped off outside our mates and he waited with us until our friends came out Deserves an award his name is Mehervam shing
Most drivers are good but I have had a few issues with their drivers but DiDi staff sort it out quickly and usually fairly. I don't like their initial automated response system when you have a complaint, I prefer to speak with someone but it's difficult to find out how to contact a real person. I like that if there a serious safety issue with a… Read more
driver, DiDi will actually phone you to address the issue and apologise. They need to put a feature on the ordering page where you can specifically state if you don't want to use toll roads because a lot of drivers get annoyed if you request not to use the toll.
Latest follow-ups
My friend and I had the ugly misfortune to encounter a corrupt driver who not only charged us a false wiat fee but he also took us the long way too our destination instead of the direct route . I did question the driver why did he turn off… Read more
exhibition st as all he had to do was continue down exhibition and then turn into Collins St which is where our destination was. He could have also turned into Russell and then into Collins St. So it didnt make sense why did he drive all the way down Latrobe then drive across and back up completing a u shaped trip which is clearly not a direct route. When I asked the driver this he said you have to go down too Elizabeth St too get to Collins St.... and there is the lie right there .... When I contacted Didi too have the issued resolved they all made excuses about traffic and road works disruption yet none of these were applicable . They then continued too say the driver took the most direct route available yet you can see on the trip map this is far from the truth. I will be contacting consumer affairs and the ombudsman for an internal investigation against this corruption and theft of unjust fares. No wonder Didi has been rated 1.3 stars
Follow-up · Didi has continued too deny any wrong doings and has refused any refunds .investigation is still continuing
Unprofessional, rude, doesn't care about customer comfort – Would prefer 0 stars. Driver was polite on pick up but when I asked for the windows to be closed, he closed them a little but not completely and made up some story about company protocol - air needs to circulate in the car. As you know wind travels… Read more
from the front windows into the back of the car. I told him I was cold and could he please close the windows. He said the air needs to circulate it's DIDI policy. Advised him I had a morning DIDI ride and windows were closed and it's not company protocol. It's winter and I was cold in the back. I closed the window next to me and again asked for the front window to be closed. He refused and said he'd put on the heater which as you know does not stop wind from going into the back of the car and onto the customer. He stopped the car and said the ride is finished. I said I'm not paying. He said you have to. I said no I won't pay unless he takes me to my destination. I leant over the front seat and closed the front window. He said the ride is finished you need to get out of the car. I said I want to contact didi first. Then he said I would only be charged to where we currently were. I then got out of the car and told him he was unprofessional and he could close the door himself. I don't know if I've been charged but if I have I'll fight to get a refund. I don't have the car rego because I deleted the app by mistake but his name is Omar. He may have been trying to save petrol but that's not the service I'm paying for. Extremely disappointed
Follow-up · I wasn't charged for the ride. I think he may have been concerned about me giving bad feedback to Didi about him. So there was no resolution to be handled. I called an Uber to reach my final destination. I'll point out that I have had excellent service form Didi before and after this disaster of a trip:)
Zero customer service – This is not the first time that I have been trying to book DiDi and the driver after accept my booking then cancelled….. waiting for more than ten minutes for nothing. The driver should be paid for my list waiting time. This is disgusting way to do business. Zero customer service.
Follow-up · Nothing changed. The same way …
Positive reviews
Added $10 to a $42 fare for no reason. I went through mediation and was refunded the $10 and given discount vouchers. This is a satisfactory outcome. 4 stars because I had to spent time on the process.
Price scam! Estimated $53, adjustment $39! $92 total charge. Avoid DiDi! Edit: I'm satisfied with the resolution. Thanks Didi support for the promptly response. I posted above because didn't find where to contact the company. (Should through "my trip") Due to some reason the trip was marked "different route, time delay" so the adjustment… Read more
applied.
After few exchange Didi offered generous compensation including full refund and coupons. however I indeed am happy with the driver and the car think he should be awarded with his job not be punished empty handed because of human error/glitch, so I rated him 5 stars and tipped reasonable $$.
I would recommend Didi because of the competitive fare and customer service.
Checked Uber , prices were starting around $30, thought it was a bit steep for a relatively short journey. Thought I’d check DiDi, same journey $18, I booked it, driver arrived in 2 mins , car immaculate, driver very pleasant, it’s nice to have an alternative service .
Follow-up · I Paid via ApplePay when I booked, the driver was there within 5 minutes, dropped me at exact location, via the best route. (Pretty much the same as Uber , just cheaper at the time of booking, have used them a few times since, and they’ve been cheaper each time-so far)
Negative reviews
Had no consideration for elderly or with cognitive problems. Parked on the opposite side of a busy road. Yelled at us to leave because my husband was taking too long to get in the car. Will never use DiDi again
Find out how DiDi compares to other Taxi / Rideshare Apps & Transfer Services
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DIDi (Dishonest Intentionally Deceptive Industry) . GIves you the cost before the ride as you are about to accept they increase the price by up to 25%, you accept anyway as i was using at a high demand period. After the ride is completed they add on further costs usually between $10_$15 . I have now decided that i will no longer use a disreputable… Read more
industry and have deleted the app on all my devices and my family members as well. They have approached for refunds in the past,ocassion but will not acceot there refund offers as people need to be knowlegeable on how they operate
I needed to get to a first aid course that was 15 minutes drive away. I booked the didi 30 minutes before I needed to get there just in case. Initially it said 3 minutes away but the estimated time kept going up, I look on the app and the driver was driving away from me. The time kept going up so I called him and he answered and said he was 3… Read more
minutes away even though it said 9 minutes on the app. I watched his car pull into a random street and then start heading back towards me. At this point I’m going to be late. Two blocks away from my house he turns the wrong way again drives to a random side street again. I call him again and he answers and says he’s nearly there. At this point it’s been almost 30 minutes when it said 3 minutes when he accepted the trip. At this point there is no longer any point getting the DiDi because I’ve missed the first aid course. I cancel the trip. There is no way at all to talk to anyone from didi as it is all automated. I go through the app to say that I’m dissatisfied and I get a $5 coupon that I will never use because I’m deleting the app and will never use didi again.
Recent reviews
Absolutely terrible rideshare company and some of the worst customer service I'd ever witnessed. I had a 5 minute ride through DiDi app a couple weeks ago and later the same day I got an email from DiDi support saying that I'd left a terrible mess in the car and been charged $150 for cleaning fee. I contacted DiDi support and they agreed that… Read more
I've been charged incorrectly and agreed to remove the cleaning fee. Nevertheless, a couple days later the charge came through on my account. I contacted support again and they informed me that previous time something was done incorrectly but they will now issue a refund.
I waited for a week and no refund came through so I contacted support for the third time. This time I was told that the charge has been "deleted" from my account, therefore I haven't been charged and they are not going to issue any refunds. But I can clearly see the $150 cleaning fee listed in my ride history and I've been charged on my account.
So this is just absolutely terrible! Not only their systems allow and facilitate the "cleaning fee scam", which I now know happens a lot particularly with DiDi. And in addition to that their support staff are absolutely clueless and cannot do anything right.
I absolutely don't recommend DiDi and if so happens you need to use their services, I recommend taking photos on leaving the vehicle so you have evidence.
Whilst I have a current legal case against DiDi as a Driver ... I can add detail to many issues customers state ... 1. The Driver does NOT have ANY control over the fare charged. This includes tolls and 'cleaning fees'. It is DiDi who charge these NOT the Driver. 2. If you want to avoid the 'toll' .... you can tick that off when you make the… Read more
booking. Just remember ... YOU are making the booking, NOT the Driver. 3. The 'cleaning fee' is anywhere between $80 - $150. and is only 'submitted' by the Driver with supporting photos. There is a risk, that the Driver has used a previous photo. That is outright fraud, of course. DiDi still need to 'approve' the payment. The Driver can NOT charge the fee himself. 4. Size of car / extra leg room. There is no such thing on DiDi. Every car can carry four passengers. It is not the fault of the Driver or DiDi, if the passengers are 'larger than average'. Every customer should be checking their app immediately after the booking has gone through, to check WHAT TYPE of car has been allocated. If you find a small car is booked for you, and you need a larger vehicle .... THAT is your responsibility to cancel and rebook, until you get the car you want. If it takes five goes, that was your choice. There is NO method on DiDi to 'book a large car' ( where did you get that idea from ? )
People often get the two confused ( Uber and DiDi ). Just because you could book a large or luxury car on Uber, doesn't mean there is the same option on DiDi ( Think of the QANTAS and Jetstar analogy ).
Whilst there are some rouge Drivers out there, the majority of us are quite honest and fair. We expect the same from riders, and often, don't get it. We are NOT your servants. You do NOT own the Driver, because you think you are paying a $10. fare.
- +2
The best example of the ancient times service and as other scammed people are in this lovely country please 96% users is negative for this unknown service which is the reason for this scam. It is terrible that they are not giving any money back for the cancellation fee, and I have to go through the process of filing a complaint with the…. Dose… Read more
anyone know which of the authorities is the one that I should contact to report this matter and get my complaint sorted out and leave this poorly handled situation behind for the Didi community and let them keeping their horrible service and behavior to themselves as a whole is not acceptable to me at all because they are not doing what they’re told and many times I contact them to see when they are interested to refund my money and they just keep telling me lie and misleading me about it and after few months I still wait to see if it is going through but there’s no way from the fact they know anything about the right way and do what is right that’s the best example of why 96% negative points is shining on them if in Didi customer support lives the person who wants to resolve issues please inbox me and stop saying that the refund is in the process and again and again and again accomplish the same thing
As I continue to deal with the horrible Didi service that isn't working, Didi customer service… Read more (+1 reply)
Was charged almost triple for the same trip previously, not only the the clown driver dropped me off at wrong street leaving me to walk 185 metres to my correct destination, did refuses to pay a part refund,avoid this company at all cost
words I cannot use to describe my anger at Didi my friend lost her wallet containing cash and cards and id papers, last Tuesday morning 25.02.26 contact Didi Customer services department via their phone number and email, many times, in one of the replies from Didi i was given the driver's contact phone number, I dial the number, spoken to the… Read more
driver, who knew my friend was a passenger sitting in his vehicle, I asked him to look for the wallet and he said he will get back to me shortly after 30 minutes, I immediately followed up this phone call by sending him a text message, i received nothing after 30 minutes, and waited a up to 1 hour, another phone call to driver, no reply and another text message and no reply, I replied back to Didi Customer services email which contains the driver's phone number, saying that your driver has failed to comply with Didi work instructions, usually standard reply apologising for delay, 12 hours and 24 hours and 36 hours, at each of those hours, contacted driver with phone call and messages and Didi Customer services with emails, on the 27.02.26, I went to the local police to report the lost property, I contacted Didi Customer services informing of the report to police, and text messaged the driver that i went to the police informing him that matter of simple lost property incident of failing to reply to me and Didi Customer services is now becoming a crime if it is still in his possession, so far, Didi Customer services and the driver have replied to the latest email and text, therefore until I answers from someone, then I have to assume this organisation is run by criminals,
I’ve been using DiDi for over 2 years expecting to earn Velocity Points, but there seems to be a huge gap between DiDi and Velocity when it comes to actually receiving them. My accounts have been linked correctly, rides completed, and all requirements followed — yet the Velocity Points have either not been credited or are missing entirely over… Read more
this period. I’ve reached out multiple times and the issue still hasn’t been properly resolved.
I’ve also been bounced back and forth between Velocity and DiDi trying to get answers, with each party referring me to the other instead of taking ownership. It’s been incredibly frustrating and time-consuming.
What’s most disappointing is that I’ve had to do all the work myself — tracking rides, gathering information, and chasing updates. I’m a customer. I shouldn’t have to investigate this between companies. DiDi and Velocity should have proper communication with their own partners rather than pushing that responsibility onto customers.
Recently I asked to speak with a supervisor and that request was refused. The young support representative I spoke with did her best and had to push the issue further because I wasn’t satisfied with the service or the lack of resolution. I appreciate her effort, but the overall support process and accountability has been very poor.
The partnership sounds great in theory, but in reality there’s a serious disconnect between DiDi and Velocity that needs urgent attention. If you advertise points for rides, there needs to be reliable tracking, clear communication, and proper follow-through.
I would really like to see DiDi and Velocity address this gap so loyal customers actually receive the rewards that are being promised.
After raising my concerns, both Didi and Virgin have been very helpful in working to resolve this… Read more (+1 reply)
- +1
Didi driver stole a package and for "proof of delivery" provided a picture of the package inside his car. I spoke to 4 customer service people to learn 5 days after the incident that they have no record of the complaint. This is the most incompetent organisation I have dealt with. Use Uber or Taxi next time. Didi is an insult to the ride share and… Read more
transport industry on par with the dodgy illegal drivers soliciting customers at airports. I have reported the matter to Safe Transport Victoria, and will be making a Police report for the suspected theft, Consumer Affairs VIC and the Australian Tax Office (they can't event issue a legally compliant receipt and doubt they are withholding 47% from the alleged thief as required by law)
Find out how DiDi compares to other Taxi / Rideshare Apps & Transfer Services
Know better, choose better.
I was charged $10.26 for the toll travelling from the south into Sydney — however, no toll was paid by DIDI as the driver used surface roads rather than the tunnel (at my request — in the past, drivers told me passengers often ask not to go through the tunnel in order to avoid the toll). After the trip, DIDI did not remove the toll charge. This… Read more
is fraud — charging the passenger a toll when no toll was paid. Despite several attempts (App and phone ) to resolve this with DIDI Customer Service, and despite CS acknowledging that the driver did not go through the tunnel, the issue remained unresolved. (DIDI has one of the worst Customer Services I have ever come across, and it’s simply not worth dealing with them). CHARGING THE CUSTOMER FOR A TOLL THAT THE COMPANY NEVER HAD TO PAY IS FRAUDULENT.
I've read a number of the reviews here ... For passengers, most people have no real idea, how the system works. As a Driver of 5.5 years, let me give you the real story ... Some of the myths are: Why does the quoted price suddenly increase ? It only goes up ( or down ), after you refresh the quote page. So, if you are going back and forth,… Read more
between Uber and DiDi, to compare prices .... there's a good chance, it will be different everytime. This is due to the 'demand and supply' factor. Often called 'surge' pricing. Tolls ? Tolls ( in Sydney ) are NOT included in your quoted price. This allows the Driver to ask you, if you want to pay the toll or not. It's quite ok to say, 'no tolls thanks' ( however, a new driver may not be familiar with how to get from 'A to B' via the alternative route. It always pays, to offer any help, if you think it may be needed. Afterall, YOU are the one paying, so contribute to you paying the least amount. Don't just sit there, and say nothing ... then complain later !! My Driver doesn't seem to be moving, so I'm cancelling .... Geez, I hate this one !!! The car 'moving' or not, relies upon a stong and steady internet availability. Many areas in Sydney CBD have interrupted internet connectivity. NEVER rely upon YOUR app, to show the correct status of the Driver. Many times, I have just arrived at pick up, and the passenger standing there with phone in hand, has just cancelled the ride .... because he didn't see the car moving !! Yet, I HAVE BEEN driving toward him for past three minutes. If you do cancel, and re-book, it will only come back to the original Driver again. Don't waste your time AND the Driver's time !! Additional fees or unauthorised charges to your card account ? This is the only area I have no idea about, as I don't 'ride' myself. However, I would assume, there may be Terms & Conditions you may not have been aware of ... Now .... COMPLAINTS about Drivers. I myself, have just been DEACTIVATED. Sacked. Gone. Why ?? Because of an unsubstantiated, malicious complaint from an individual, who never actually got into my car. I don't consider he was ever a 'passenger', but DiDi have taken his version of events as true & correct. The Driver's account ? Means nothing to DiDi. This organisation claims to have a 'Policy' for every occurrence. Yet, they never apply correct Procedural Fairness to Drivers, at an Australian standard. Despite providing a full explanation to each and every one of their allegations against me, DiDi has chosen to terminate me after completing some 15 - 16,000 trips for them. They have been reported to SafeWork NSW for inflicting 'psychological harm and injury' upon me and multiple other drivers, for loss of income, due to unfair suspensions ( min. 7 days, but often 'loaded up' to add another 7 days at the end of the first 7 days. I have just had three loaded 7 days, before they terminated me, after I advised them, I had officially reported them ). I have also lodged a Fair Work Australia Commission complaint, to be Heard as a Civil case against DiDi. Additionally, I have contacted and lodged a request to have DiDi assessed for a Class Action against them ( which could result in a multi-million dollar compensation package, to be distributed to affected Drivers who join the Class Action.
In summary, DiDi are a vindictive employer of Sole Trader Drivers, who are only trying to earn an income of around $1,000. a week ( for up to 60 hours on the road ). DiDi never provide a fair evaluation of complaints against Drivers. The passenger is always right. The Driver's account means nothing. So .... the next time you take a DiDi ride, can you please try to treat the Drive with some consideration ? Don't just sit there, and let him take the wrong route, then complain later ( over-entitled ). Just remember, these Drivers are earning just $10. an hour after paying GST and all vehicle expenses.
Waited 7-10 mins for the airport. Driver came, we had only one luggage, saw it and he said that it can’t fit in his BYD lol. Wasted our time. Why to use your useless car where it cant even fit a small hand carry luggage. I hope nobody has to go through this nonsense. Total waste of time early morning.
DO NOT USE THIS COMPANY. We have had multiple charges on our didi account which were not us. The charges are not even in the city we are in or state . Trying to communicate the fraud with didi is nearly impossible. Over two hours of chat line back and forth I was repeatly lied to . My questions were not answered. The consultants you type to must… Read more
have English as a second or third language as they cannot comprehend English language . Their responses seem they don’t care about fraud or its victims. Further on after longer hours on DiDi chat I was promised a phone call from a manager within 24 hours two days in a row and nada. No calls. This company is really trash
Now days later nothing has changed. Still no response past their so called time limit to respond… Read more (+1 reply)
Waited for almost 45 minutes for a ride on 12 Jan at Melbourne airport. Driver after driver accepted the ride only to cancel within minutes. The first driver that accepted the ride indicated he was 5 minutes away and within 2 minutes he indicated he… Read more
was waiting for me but he was nowhere to be found at the rideshare pick up point. Good thing is I was not charged for it. I understand that the airport was congested at that time but surely there must be some way to compel drivers to not simply cancel the ride acceptance just because the pick up area is congested. And they are not cheap either - almost the same as the other rideshare. Lesson learnt-never use Didi if the airport traffic is congested.
Follow-up · I will probably use DiDi again but never from a busy airport. Point to point, DiDi is ok - but it should not allow drivers to reject the ride after accepting it.
Hi Steven, thanks for the feedback. We'll look into how we can uplift the Melbourne Airport pick up experience.
At first DiDi fare was customer friendly, now it's charging too much. Some times DiDi don't provide updated route map to drivers when there is a road work, then the driver takes different route and DiDi charges double from the customer. Now a days i don't book a ride with DiDi, uber is now customer friendly than DiDi. Show details
Follow-up · I haven't used Didi after various bad experiences and unfair charges causing for the trips.
They took my money, didn’t show up and refused to refund me. Crazy. No wonder they have a rating of 1.2 with 95% of customers giving them negative. Check photo attached. Go back to uber. Might not be great but they don’t rob you
Xmas eve had a delivery from a friend. The DiDi driver called from his car and said “are you coming out?” He sat in his car typing on his phone and speaking to someone on loudspeaker (not a familiar language). Waves his hand at me to open the door myself and grab the delivery. No eye contact or greeting. No manners. WOW
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Hi David, sorry to hear the pricing has been a pain point.… Read more (+1 reply)