Drive mate

The most affordable and practical car booking platform in the market… was my first time using and needed some help with it, was luckily assisted by Emmanuel. The best customer service experience I have ever had. Based on the customer service I was provided by Emmanuel? I’ll be recommending drive mate to my friends.

As a host you have to beg every time for payment, they will charge guest straight away and don’t pay host even after 2-3 months. ACCC needs to look their practice.

Despite holding a full open licence for over 40 years. A security licence and a police clearance by both Queensland Police and AFP. i waz denied a car. I didnt meet their criteria what ever that is... Dint waste your time ... Show details

Absolutely useless "customer service" from overseas. I go through the entire verification process then call to find out why its not verified..then get declined via text saying contact for further clarification but apparently its a huge secret as to… Read more

why I was declined and I should try to get verified again sometime in the future.....really helpful when I want to rent a car now genius.

Drivemate is a hire vehicle/car share service that I've personally utilised multiple times. The vehicle options are varied, as are the prices and availability, so youll be sure to find the vehicle that suits your next hire vehicle needs. Discounts are offered by some owners, usually 5% off for 3xdays or more hire and 10% up to 30% for 7 days hire… Read more

or more. Extensions are easy to book, if the vehicle has no other bookings, 250km/ day were included in my last hire and I only needed to ensure the fuel was at the same level as it was at pickup. Note some vehicles are older and may not be aesthetically perfect but from the many different vehicles I've hired via Drivemate, I've never personally experienced any major mechanical or electrical failures during my hires. Some vehicles are newer and that generally is reflected in the owners requested price. You can hire by the hour or days and insurance cover can be upgraded with three different tiers or coverage/cost.

I not long ago returned my last hire and in my rush to do the return on the Drivemate app, I realised after the car had locked that I'd left my own car key in the drivers door of the hired vehicle. Thankfully the lovely staff Lady on the chat, sent my request for assistance to retrieve my key through to Emmanuel and he was literally onto within a couple of minutes. Immensely helpful, prompt and very friendly. 10/10 to Emmanuel for his customer service tonight. Thank you again

Note: it seems in unable to upload my invoice or photos received at this stage. Perhaps I may be able to add them later?

The worst experience ever. Made bookings from the host: Terry’s hire, twice! Both bookings were waste of time and effort. First booking North Melbourne, description was pick up key from host, Terry the host didn’t show up, didn’t even bother to response, answer my call or message me. Second booking, same host, Docklands van. Arrived at pick up… Read more

location, then only he sent throught instruction, told me to download external keyless unlock app on the spot, under the rain! Tried multiple times, he told me the battery was flat, can’t access the van. Come on man! Is this how you operate your business? Leave your van there for years and still advertise it on the platform? What if other guest drove half way then it broke down? So irresponsible! *** I am still waiting for my refund on this booking*** please take action***

Terry then re direct me to another car in city. I have to drive all the way to city to pick up the van. No clear instruction given on how to pick up the van, therefore I ended up have to pay the parking fine in the parking center. He is the one who told me I can use his access card to tap in & out of the parking center, now I have to pay $100 fine for his irresponsibility. The main point is how can drivemate didn’t even bother to have a routine check on these kind of irresponsible host? And charge me $100 beforehand, without investigating the case. 2 out of 2 bookings with you guys was unsuccessful! Is this a joke? A platform to waste money and time?

5/5 Stars – Fantastic support from Melvin and great value car sharing! I recently used Drive Mate for a short rental in Melbourne, and I have to say the experience was excellent thanks to their customer support team—especially Melvin! I ran into a small issue with vehicle access on pickup (one of those last-minute hiccups with the app), and Melvin… Read more ·  1

jumped on the chat/call right away. He was super friendly, patient, and genuinely helpful—walked me through the fix step by step without making me feel rushed or silly. The problem was sorted in no time, and I was on my way with the car. The platform itself is awesome for peer-to-peer rentals: heaps of options nearby, fair prices starting around $30/day, and way more flexible than traditional rentals or rideshares. The cars I've seen listed are in good nick, and the whole process (booking, pickup, drop-off) feels secure and straightforward via the app. Drive Mate is a Melbourne-based gem for anyone needing wheels without the hassle or high costs. Big shoutout to Melvin—he's a legend and made what could have been stressful into a breeze. Highly recommend—I'll definitely be using them again! If you'd like it tweaked (e.g., more/less detail, different tone, or focused on a specific scenario), just let me know!

Thanks for the quick customer service edelyn and for fast tracking my review process as best you could really meant a lot and just the ease of it all aswell made it a breeze 5 stars from me

I was shocked to find out that I was being charged a $34.99 "late" and $30 "inconvenience fee" for being 8 minutes late to return the car (for a car that cost $25 per day), even though their T&C's state that the late fee is $24.99 for up to an hour late. However I disputed the charge and Godie from the customer service team was wonderful and was able to remove the charges for me without too much bother. Show details

Big shout out and a great amount if appreciation for customer service representatives with drive mate very easy to communicate with and very understanding. Especially want to say a huge thank you to Gab for literally saving the day and for being the kind and down to earth kind of person necessary when i was having issues retrieving the keys for a… Read more

particular vehicle, in the freezing cold at 11pm at night just when it felt like all hope was lost he not only resolved my troubles within minutes but he showed genuine care and compassion for my situation and definitely made the whole experience better so thank you Gabriel

I love the idea and have used CarNextDoor and UberCarshare in the past. However, be careful there are some unfair practices - I paid for two full days, but only used the car for 43 hours and when I wanted to extend the trip by 1 hour - they wanted to charge me another $15 which was half of the full day price (when I’m still using the car for less than two full days).

Cars are dirty so you clean then when you return the car they try and bill you $200+ for cleaning when you have photos from pick up showing the stains. Also had to get 2 cars jump started on pick up Show details

Service is terrible car. I’ve left and delisted a car over a year ago and more recently asked for the equipment that was originally from car next door back but I no longer have it. Show details

Excellent service! Highly recommend this platform, especially thanks to Trixie, who was amazingly helpful, friendly, and attentive throughout the whole process. Thank you so much!! Show details

This was my first time using DriveMate. At the outset, the app did not work properly but Rhea came online and provided an alternative way to get started. She was terrific and stayed alert until my trip was finished. 5 stars for Rhea. The car and host were both excellent, also 5 stars. The App still needs work - pulling down my overall rating. Many… Read more

first time users encountering the problems I did, wd move on. Thanks to Rhea and David, i will be back.

I had accidentally left an item in the car when I dropped it off and I called customer service and got Melvin. He was SO LOVELY! He immediately helped me with giving my the lock box number so I could retrieve my items, all was sorted in less than 3 minutes. Melvin was SUPER helpful, it was very much appreciated! PERFECT customer service :) Show details

I had a great experience with Emmanuel from Drive mate. He responded to my concerns promptly, and resolved my issue efficiently. He also made sure the payment was included in the June statement and clearly explained that it will be processed in July. I really appreciate his professionalism, clear communication, and willingness to help. Thank you, Emmanuel, for the excellent support!

The car we hired was perfect for our needs. Our host was very helpful and friendly and responded quickly to any queries. I spoke to Edgar at customer service and he also was very helpful and solved my problem. Altogether a good experience and I highly recommend them.

I requested assistance from the Drive Mate support team via email regarding a refund issue. Response time was immediate. A complete resolution within literally 7 minutes. Thank you, Gem.

Emmanuel was the most helpful customer service member I have ever spoken with. Very warming and friendly, didn’t treat me like just a number. Has conversation that felt natural.

Very happy with the service. This is my first time using Drive Mate, I use to use Car Next Door when it was around so I’m really glad to have discovered Drive Mate. I didn’t realise I had to take photos of the odometer and fuel gauge reading (sorry and won’t happen again), Rhea and the team have been very helpful in sorting this problem out. Thanks again Rhem Show details

I have been sharing my car on Drivemate almost 6 months now and have found it to be a good replacement for Uber carshare which I used previously. The demand is there and the app and customer service has been great to use so far for my clients. The support for hosts is quick and helpful. I just had Trixie help resolve an issue I had with a… Read more

previous booking.

Definitely recommend it to others looking smoothing to replace Uber carshare, as hosts or simply looking for a car to hire.

Never used them, never heard of them until they took $699 and $740 out of my credit card fraudulently. Had to cancell credit card and report this company to the police. Thieves!