Drive mate

I had a great experience with Emmanuel from Drive mate. He responded to my concerns promptly, and resolved my issue efficiently. He also made sure the payment was included in the June statement and clearly explained that it will be processed in July. I really appreciate his professionalism, clear communication, and willingness to help. Thank you, Emmanuel, for the excellent support!

Despite holding a full open licence for over 40 years. A security licence and a police clearance by both Queensland Police and AFP. i waz denied a car. I didnt meet their criteria what ever that is... Dint waste your time ... Show details

Absolutely useless "customer service" from overseas. I go through the entire verification process then call to find out why its not verified..then get declined via text saying contact for further clarification but apparently its a huge secret as to… Read more

why I was declined and I should try to get verified again sometime in the future.....really helpful when I want to rent a car now genius.

Car does not appear to be well maintained. Oil warning came up after driving about 20km following pickup. I contacted Drive Mate via chat to ask what to do and was repeatedly told (over a period of well over an hour and a half) that their roadside… Read more

assistance team would contact me within 5 to 10 minutes. What I was told was obviously not true as I was never contacted by the roadside assistance team. I phoned them to try to escalate the problem, and also tried to phone the host (selecting to call host from their App resulted in a message that the number was not connected - I eventually noticed that there was an extra zero in the number being dialled by the app and was able to leave a voicemail for the host who did not answer the call). Eventually the host advised that the oil was probably over filled and it was ok to keep driving. Overall this episode delayed us by over 3 hours and I it had got dark so I had to continue driving at night which I would much prefer not to have to do (particularly as the headlights did not appear very bright). There is also an occasional smell of fumes in the cabin and the host has advised that this is normal (at one point my eyes started to water, and I think it was the fumes that caused that). Other issues include doors that need to be slammed to close properly or which are difficult to open in the first place, and some of the internal trim appears to be held in place only by sticky tape (which has lost much of its stickyness). I have little choice but to continue to use the van, but I would definitely not use this van or host again, and hopefully will never need to use Drive Mate again. My advice would be to avoid at any cost.

The worst experience ever. Made bookings from the host: Terry’s hire, twice! Both bookings were waste of time and effort. First booking North Melbourne, description was pick up key from host, Terry the host didn’t show up, didn’t even bother to response, answer my call or message me. Second booking, same host, Docklands van. Arrived at pick up… Read more

location, then only he sent throught instruction, told me to download external keyless unlock app on the spot, under the rain! Tried multiple times, he told me the battery was flat, can’t access the van. Come on man! Is this how you operate your business? Leave your van there for years and still advertise it on the platform? What if other guest drove half way then it broke down? So irresponsible! *** I am still waiting for my refund on this booking*** please take action***

Terry then re direct me to another car in city. I have to drive all the way to city to pick up the van. No clear instruction given on how to pick up the van, therefore I ended up have to pay the parking fine in the parking center. He is the one who told me I can use his access card to tap in & out of the parking center, now I have to pay $100 fine for his irresponsibility. The main point is how can drivemate didn’t even bother to have a routine check on these kind of irresponsible host? And charge me $100 beforehand, without investigating the case. 2 out of 2 bookings with you guys was unsuccessful! Is this a joke? A platform to waste money and time?

5/5 Stars – Fantastic support from Melvin and great value car sharing! I recently used Drive Mate for a short rental in Melbourne, and I have to say the experience was excellent thanks to their customer support team—especially Melvin! I ran into a small issue with vehicle access on pickup (one of those last-minute hiccups with the app), and Melvin… Read more ·  1

jumped on the chat/call right away. He was super friendly, patient, and genuinely helpful—walked me through the fix step by step without making me feel rushed or silly. The problem was sorted in no time, and I was on my way with the car. The platform itself is awesome for peer-to-peer rentals: heaps of options nearby, fair prices starting around $30/day, and way more flexible than traditional rentals or rideshares. The cars I've seen listed are in good nick, and the whole process (booking, pickup, drop-off) feels secure and straightforward via the app. Drive Mate is a Melbourne-based gem for anyone needing wheels without the hassle or high costs. Big shoutout to Melvin—he's a legend and made what could have been stressful into a breeze. Highly recommend—I'll definitely be using them again! If you'd like it tweaked (e.g., more/less detail, different tone, or focused on a specific scenario), just let me know!

3 stars for car experience. 5 stars for EMMANUEL Customer Support. I had quite a bad experience renting a keyless car (unlock, lock through the app) as multiple times it malfunctioned and I was not able to unlock or even start the car engine. Thankfully EMMANUEL stayed on the phone with me and was very patient in assisting me. EMMANUEL even made… Read more ·  1

sure the next time the car malfunctioned, he ensured me that when I contact customer help he will get to me since he is aware about the malfunction issue.

Second time it happened it was 10pm and my family and I were 2 hours away from home in a remote suburb. Car won’t unlock and start. Again EMMANUEL made sure he’s on phone with me and went through all possible option to get it to work. Thankfully after few attempts and troubleshoot it works..

Kudos to staff like EMMANUEL who is patient, understanding, and is able to assist in stressful situations as this. Also, i would not recommend keyless booking to avoid the risk of malfunctioning. This keyless option is NOT making it easy for anyone.

Nonetheless, thank you EMMANUEL for your outstanding support.

The car we hired was perfect for our needs. Our host was very helpful and friendly and responded quickly to any queries. I spoke to Edgar at customer service and he also was very helpful and solved my problem. Altogether a good experience and I highly recommend them.

I requested assistance from the Drive Mate support team via email regarding a refund issue. Response time was immediate. A complete resolution within literally 7 minutes. Thank you, Gem.

Emmanuel was the most helpful customer service member I have ever spoken with. Very warming and friendly, didn’t treat me like just a number. Has conversation that felt natural.

Cars are dirty so you clean then when you return the car they try and bill you $200+ for cleaning when you have photos from pick up showing the stains. Also had to get 2 cars jump started on pick up Show details

Service is terrible car. I’ve left and delisted a car over a year ago and more recently asked for the equipment that was originally from car next door back but I no longer have it. Show details

Never used them, never heard of them until they took $699 and $740 out of my credit card fraudulently. Had to cancell credit card and report this company to the police. Thieves!

I love the idea and have used CarNextDoor and UberCarshare in the past. However, be careful there are some unfair practices - I paid for two full days, but only used the car for 43 hours and when I wanted to extend the trip by 1 hour - they wanted to charge me another $15 which was half of the full day price (when I’m still using the car for less than two full days). Show details

Drivemate is a hire vehicle/car share service that I've personally utilised multiple times. The vehicle options are varied, as are the prices and availability, so youll be sure to find the vehicle that suits your next hire vehicle needs. Discounts are offered by some owners, usually 5% off for 3xdays or more hire and 10% up to 30% for 7 days hire… Read more

or more. Extensions are easy to book, if the vehicle has no other bookings, 250km/ day were included in my last hire and I only needed to ensure the fuel was at the same level as it was at pickup. Note some vehicles are older and may not be aesthetically perfect but from the many different vehicles I've hired via Drivemate, I've never personally experienced any major mechanical or electrical failures during my hires. Some vehicles are newer and that generally is reflected in the owners requested price. You can hire by the hour or days and insurance cover can be upgraded with three different tiers or coverage/cost.

I not long ago returned my last hire and in my rush to do the return on the Drivemate app, I realised after the car had locked that I'd left my own car key in the drivers door of the hired vehicle. Thankfully the lovely staff Lady on the chat, sent my request for assistance to retrieve my key through to Emmanuel and he was literally onto within a couple of minutes. Immensely helpful, prompt and very friendly. 10/10 to Emmanuel for his customer service tonight. Thank you again

Note: it seems in unable to upload my invoice or photos received at this stage. Perhaps I may be able to add them later?

Very happy with the service. This is my first time using Drive Mate, I use to use Car Next Door when it was around so I’m really glad to have discovered Drive Mate. I didn’t realise I had to take photos of the odometer and fuel gauge reading (sorry and won’t happen again), Rhea and the team have been very helpful in sorting this problem out. Thanks again Rhem Show details

I have been sharing my car on Drivemate almost 6 months now and have found it to be a good replacement for Uber carshare which I used previously. The demand is there and the app and customer service has been great to use so far for my clients. The support for hosts is quick and helpful. I just had Trixie help resolve an issue I had with a… Read more

previous booking.

Definitely recommend it to others looking smoothing to replace Uber carshare, as hosts or simply looking for a car to hire.

Gab was great with helping me get the Car back when I was a little late.. Had to call him a few times confused but he was confident with his instructions, which I was thankful.. Show details ·  1

Melvin helped through me through an issue with regards to unable to access the keyless entry feature at the time of pickup. He was patient and helped with a resolution to the best of the abilities. Though the booking was eventually was cancelled, I was notified about a credit voucher for the cancelled booking in addition to the refund for the… Read more

cancellation. Thanks to Melvin for his help, and awaiting the verdict on the credit promised for the inconvenience caused.

Great customer service and a smooth rental experience. The booking, payment and bond process were handled efficiently. Overall, I had a very positive experience and would be happy to use Drive mate again.

I was having trouble updating my details on the app so I clicked the chat button. I was transferred to Melvin who took all the details needing to be updated and sorted it for me. So happy with the service as I need a car this weekend!

It’s took 6 weeks and constant badgering to finally get a refund for a trip that was cancelled. After numerous attempts Melvin finally got me the result. Thank you Melvin.

The car I hired for my one-day trip was clean, comfortable, and in great condition. I had a concern about the charges for my car rental, and Godie from Drive Mate Support ( customer service ) assisted me in sorting it out straight away. She handled everything efficiently. Thanks to her, the whole experience was very positive. Show details