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GoGet

GoGet

4.0 from 972 reviews

Reviews

(570)
(150)
(40)
(65)
(147)
  • Value for Money
    4.4 (275)
  • Transparency
    4.5 (222)
  • Customer Service
    4.4 (276)
  • Booking Process
    4.6 (259)
  • Vehicle Condition
    4.5 (259)
  • Received Booked Vehicle
    • Yes (247)
    • No, I received a worse vehicle (9)
    • No, I received a better vehicle (2)

Reviewer Photos & Videos

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Wonderful resource

published

Booking is easy, cars are always available for whatever period you require them, and the whole service is very reliable and convenient. Great alternative to car ownership for when public transport is not feasible.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
1 comment
GoGet
Andrew S.GoGet

Matthew S.

Matthew S.Sydney, NSW

Fantastic!

published

Easy to use service, great customer service, conveniently located cars scattered over the city and suburbs. I would recommend GoGet to anyone who doesn’t want the hassle of car ownership. Great value for money!

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeToyota Corolla
Received Booked Vehicle Yes
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1 comment
GoGet
Andrew S.GoGet

GoGet is the way to go

published

GoGet is much better than owning a car in the inner city suburbs. You have a choice of cars and a dedicated parking spot. The system works well, only glitches are if users come back late or park in the wrong place. Generally, members are considerate people. Rates are okay since fuel is included.

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Customer Service
Value for Money
Booking Process
Vehicle Condition
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1 comment
GoGet
Andrew S.GoGet
geoff

geoffSydney, NSW

  • 2 reviews

Great alternative to buying a car

published

Always excellent customer service - if something does go wrong, they admit it, fix it and compensate. Wish all companies were run like that. Cars are easy to book where we are, and always clean and in good condition. In fact, our son is learning to drive in GoGet cars.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeLots
Received Booked Vehicle Yes
See all answers
1 comment
GoGet
Andrew S.GoGet

LCoff

LCoffGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Customer service over and above expectations.

published

Customer service over and above expectations. Actual car and GoGet concept a lifesaver when our regular car not available or we are interstate. Having your own pod when you return to your hotel or where we leave our car for a service is beyond convenient. Recommending to all my contacts!

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeKia Sportage
Received Booked Vehicle Yes
See all answers
1 comment
GoGet
Andrew S.GoGet

Dheeraj

DheerajSydney, NSW

  • 2 reviews

Easy Affordable and Convenient

published

Very convenient service at affordable prices. Have found the vehicles very clean, well maintained and serviced in most of the cases.
Good variety of cars as well and available at accessible locations

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Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeKia Cerato
Received Booked Vehicle Yes
See all answers
1 comment
GoGet
Andrew S.GoGet

It's like having a garage with a choice of vehicles, but none of the hassle (or cost).

published

An outstanding initiative. For 15 years we have used this car-share service, got rid of both our cars, never regretted the decision, and never been disappointed. Occasionally a member messes up and a car is not right where it should be, but GoGet have always been able to provide a timely alternative and compensate for the inconvenience. A fraction of the cost of owning your own vehicle, and the convenience of multiple vehicle-types depending on your need - supermarket trip, carting goods, long-distance trip. And never having to worry about insurance renewals or maintenance schedules. There are people who need their own vehicle, but most think they do, but don't actually.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeKia Sportage
Received Booked Vehicle Yes
See all answers
1 comment
GoGet
Andrew S.GoGet

Easy and convenient - when it works

published
Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a worse vehicle
See all answers
1 comment
GoGet
Andrew S.GoGet

Best decision I’ve made in years , love it

published

I use Goget two or three times a week on average for short trips. There are always cars available within easy access. Cars are easy to drive and comfortable and convenient.
Bookings are easy to make and just as easy to manage if you need to extend or cancel a booking. Rates are cheap and payments and refunds are processed quickly and efficiently.
Love using this service and would never go back to owning my own car again. I can’t recommend it highly enough.
Thanks Goget for making life easier.

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Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeToyota Yaris
Received Booked Vehicle Yes
See all answers
1 comment
GoGet
Andrew S.GoGet

Convenient and fuss free

published

First time user and in Fitzroy , Melbourne so a large range of cars within 5 minute walk
Good app, even senior friendly and far quicker and easier than traditional hire cars

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeToyota RAV4
Received Booked Vehicle Yes
See all answers
1 comment
GoGet
Andrew S.GoGet

Joe

JoeSydney, NSW

  • 2 reviews

Great way to drive a car without the expense of owning one.

published

I have been using GoGet for four months now and really like the service.
Within five minutes walk I have access to three late model cars, one small SUV and and a van and I've used all of them and have never been unable to access a vehicle of the type I need.
The charges are clear and I think cheap, the cars are well maintained and the booking system via PC and the GoGet app works really well.
I have used the cars for quick shopping trips, long day trips and weekends away and they have always met my needs.
Most cars spend most of the time parked and unused but you are still paying for the car, insurance registration, servicing etc. . With GoGet you only pay for the car when you're using it.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
1 comment
GoGet
Andrew S.GoGet

Barry

BarryMelbourne

  • 2 reviews

Quick way to get out of a delivery jam

published

Overall, very good experience. I downloaded the app on a Saturday, set it up with credit card then rang to find out how quickly I could get on the road, They identified a nearby newsagent so picked up a kit with special card and rang back to validate. Booked a van on the app which was not there when I went to get it but I was 10 minutes early and the guy who had it brought it back on time. I used it to pick up some mattresses from a nearby bed store so all was done in less than an hour. Very convenient cost me $19 and delivery charge would have been $80 to get them the following Monday.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeToyota HiAce
Received Booked Vehicle Yes
See all answers
1 comment
GoGet
Andrew S.GoGet

Not a good experience

published

Terrible service experience. Booked car, they changed the pod at the last minute and I couldn't find it. Called GoGet, waited ages for an answer and even THEY couldn't locate their own car. Get real about service guys. Happily ubered my way around appointments instead. Now considering ending my contract - it's just not worth the hassle.

Transparency
Customer Service
Value for Money
Booking Process
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1 comment
GoGet
Andrew S.GoGet

Tony

TonyCanberra 2600, ACT

A great easy to use service with plenty of vehicle options

published

I have just rented my first GoGet vehicle and I cannot rate the service highly enough. Easy to book, easy to pick up, and easy to fill up. The staff are really helpful too.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeVan
Received Booked Vehicle Yes
See all answers
1 comment
GoGet
Andrew S.GoGet

Worst customer service

published

The plan actually has best services just in case the customer service was better...above more than 15 calls that I made only one of the lady was able to solve and give me the solution that I required. Some of the calltaker even put on hold for about more than 10 minutes. They sounded very rude and arrogant. I wish they could have better customer supporter staffs. Horrible experience for the first time. Also, the account shows different rate and charged me wrong charge. When I called back, didn't refund.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeIveco Daily Van
Received Booked Vehicle Yes
See all answers
1 comment
GoGet
Andrew S.GoGet
Norm

NormSydney, NSW

Seamless

published
Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeKia Picanto
Received Booked Vehicle Yes
See all answers
1 comment
GoGet
Andrew S.GoGet

Easy and convenient!

published

My first trip and experience using goget was fantastic!
I was able to link my token over the phone with customer service who talked me through the process
and then we were able to get in and go with minimum hassle.

Also filling up petrol and extending the time was very easy.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
1 comment
GoGet
Andrew S.GoGet

Laurel

LaurelGreater Melbourne (Inner), VIC

  • 2 reviews

Callback never happens

published

They still allocated a parking infringement to me after I followed all their instructions on how to handle the situation when someone else has taken the car space when returning the car. I was trying to solve this issue by calling their customer service and sending them emails, all they responded were "we will check this and will call you back". But I never receive a single callback. They are definitely liars!

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
1 comment
GoGet
Andrew S.GoGet

Tori K.

Tori K.Sydney, NSW

  • 2 reviews

Missed all my appointments due to lack of customer service

published

Booked a car, had a flat tire, reported damage but no way of ending booking online. Booked another car but it won’t activate two bookings at once. Sitting on the help line for half an hour missing all my appointments.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
See all answers
1 comment
GoGet
Andrew S.GoGet

Nominated for a speeding fine without ever using the company... how did you get my details???

published

Absolute disgrace, nominated me for a speeding fine when I've never ever used your company, how did you get my personal details (Date of Birth, Licence Number, Address... need i go on)
Tried to solve the problem and your operator [name removed] told me he couldn't discuss and i should go to the police.
Breach of the privacy act... Lying to the Victorian police, I see there is a heavy penalty for this!!!

Transparency
1 comment
GoGet
Andrew S.GoGet

Page 1 of 49

Questions & Answers

Lei

Leiasked

Does your senior plan include age 60 or start at age 61?

1 answer
GoGet
Andrew S.GoGet

Hi Lei,

Sorry for our late response. It includes age 60, so 60s and over.

Hope this helps!
Andrew


Tasha

Tashaasked

Hi, is there any cars available in Macquarie park NSW? Thank you

2 answers
GoGet
Andrew S.GoGet

Hi Tasha,

We do have cars at Macquarie park if your a member just login to book or call us on 1300 769 389 and we would be happy to find a car for you

Thanks, Andrew

nickST
nickST

There is a couple pods within 2 minutes walk from the train station.


Mike L

Mike Lasked

Please tell me about Seniors plan.

1 answer
GoGet
Andrew S.GoGet

Hi Mike,

Our GoSenior plan has no joining fees or ongoing membership fees, so you only pay for your usage, which starts at $6.50 per hour + $0.40 per km, or $76 a day with 150kms included free. It's got some of our lowest rates and is definitely the best deal if you're over 60. You can also have up to three drivers on the account, so can add your partner and a friend!

Here is a link to the sign-up page with a bit more information, including the rates for all the different cars in the fleet: https://www.goget.com.au/pricing/seniors/

If you have any questions please don't hesitate to shoot us an email at hello@goget.com.au and our Member Services team will help you out.

All the best,
Andrew


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