Beware YOUR responsibility for a GoGet car does not end when the booking ends. GoGet expects me to pay several hundred dollars in fines plus Go Get's penalty of $25 for each fine in my case three days' worth i.e.$75 when I did not have a booking on those days. A total of nearly $500 according to the BCC and on days I did not have bookings.
After calling GoGet to advise there were no parking spots available for the vehicle being returned on the day of use, customer service advised I park as close as possible to the pick up point where only met...Read more

This is not a usual frustration post but more of a wary one to existing customers.

Was charged wrongly twice in 2 weeks for no reason and not the cost of any booking or statement. Tried emailing them regarding this and was told it was a booking or a statement fee but they couldnt be sure, when I explained how it was a wrong charged they stopped replying. After emailing several times and got brought around in loops, I called twice and was put on hold both times indefinitely after explaining my situation to the operator. Finally after a month th...Read more

Set up a Goget account with relative ease and hiring the car was a simple process. However the car was very dirty with water bottles left inside from the previous user, crumbs on both front seats and a dirty inside windshield. After this experience I didn't hire anymore cars and decided to cancelled my Goget account, by logging into my account and completing the online survey. Since doing this two months ago, I have received a monthly statement asking for payment, for the next month. After the first statement, I chatted to Sarah E on the chat w...Read more

I cancelled my GoGet account - Ticket 476553 - [name removed] kindly confirmed account closure. However, GoGet keeps sending me a monthly email "Your payment didn't go through" from [name removed] (Accounts Receivable). So I opened a ticket 499642 and Goget resolved this without response. Then I opened another ticket 499640 and [name removed] confirmed account is closed and said "Once again my sincere apologies for the confusion" and also [name removed] responded and said "Once again, sorry for the trouble caused and thanks for your patience...Read more

The process of booking a van was easy, and the quality of the van (Toyota Hiace, under 3700km on the odo) was fine. My issue is with how this company hides substantial charges, and seemingly completely ignores its own offers.

Firstly, I signed up with a promo through IKEA which was supposed to waive the $49 joining fee. I even have a receipt from GoGet that states this has been applied. Yet I still have a $49 charge on my card. Additionally, they have taken and held another $250 off my card. I questioned this, and was told it is a pre-authoriz...Read more

I highly recommend not signing up to Goget, especially at the moment. I recently bought a car and moved to the country, so cancelled my membership. I had a $500 security deposit with the company. When making the call to cancel my membership, I was told that this would be put straight back into my account. A week later, this hadn't happened, so I called them, only to be told that it would be processed in 5 - 8 business days. 8 business days later I called up, to be told that my security deposit (repeatedly incorrectly identified as being $250) h...Read more

I hired cars multiple times a week and was generally happy with the service. I had just upgraded to the go-frequent. I would often pay for an extra 30 minutes so I could fill up on petrol for the next person. I even personally delivered items left behind in the car to their owner at the request of goget.

Then $75 was taken out of my bank account without notice. I checked my invoice and it was itemised as 'fine' without any further details. I contacted customer support and they told me it was for returning the car late. I explained it was 2am ...Read more

GoGet is absolutely grey schema when it all comes to payments. Their 'My Bookings' section gives absolutely no info on what rides have i already paid for and what is the total for each given ride. Therefore they absolutely free to charge your account over and over for the same rides as you cant figure it out by looking at the bookings history and would have no arguments to say the cost has already been covered. Even you can go through emails to find all the invoices, it does not contain any info on how much kilometers you did per ride and what ...Read more