2,011 reviews
- Yes
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- No, I received a worse vehicle
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- No, I received a better vehicle
AI reviews summary
Pros
Verdict
Overall sentiment towards GoGet is largely positive, with customers appreciating the convenience, affordability, and flexibility of the car-share service as an alternative to vehicle ownership. The straightforward app, inclusion of fuel and insurance, and accessible local pods are frequently praised by users for errands and moving tasks. While a portion of users report frustrations regarding customer service wait times, billing discrepancies, or vehicle cleanliness, the majority describe a smooth and reliable experience.
What a pathetic company to deal with. Here is my experience: I booked a moving van to move house. I arrived five minutes early, as requested, expecting to get into the van and collect the key. Lo and behold, the van wasn't at the location. I contacted GoGet, and they couldn't get hold of the driver. They told me to wait 15 minutes, which I did.… Read more
I called back, only to be told, "Oh, the driver is an hour behind," so they would put me in another van.
After walking 15 km, I arrived at the location of the replacement van, only to find that the place was closed and there was no way to access it.
I called GoGet again and was told that my original van had returned and that they would give me a $10 credit for all the inconvenience. So, I walked 15 km back (as I had no car), only to get to the van and discover there were no swipe cards available to use.
I then had to walk another 10 km to a different vehicle so I could get a swipe card from that one and use it for my original van.
I was then told I would receive another credit for all the additional messing around.
Finally, I got to my van three hours later and could start moving my belongings. By this point, I had people waiting for me for three hours because of GoGet's incompetence.
The van was disgusting, damaged, bald tyres and in such bad road worthiness, i will be reporting to MTA.
Then the credit became another issue. I was told they couldn't refund the credit because their system wouldn't allow them to issue it.
I told them I would be lodging a tribunal complaint, and guess what? The refund was sent through the very next day.
NEVER AGAIN. INCOMPETENCE AT ITS FINEST.
What should have been a straightforward van booking turned into hours of walking around, multiple phone calls, delays and unnecessary stress. The way this was handled was absolutely unacceptable.
My first time using goget and the operator took the first 20mins out of my time due to signal drops/failures trying to connect the smart card to the car! So GOGET Wasted my time which would NOT credit nor refund. Plus, too many hidden fees - what's 15km x 0 5??? No explanation other than charged after the booking. Plus, the car looked like it… Read more
never been washed and dirty. Not well maintained at all. Mind as well book a reliable, reputable rental carhires like hertz. Price won't be too differ due to hidden charges. Just be aware!
I've seen these vehicles around Sydney, the first time using it was a great. The emails and steps were very clear. From verification to opening the van. It was a very clean van and being and to pick up a card inside the vehicle for me next rental was great! Show details
Reviews with attachments
Quick and easy to use and good pricing. We were moving house and hiring the van for a few hours was much cheaper and stressless than going with a mainstream company. Payment handled well, the pickup and dropoff was painless and overall it was an enjoyable experience. Show details · 1
Enjoyed driving the variety of GoGet cars. Hopefully, we get to drive every other model soon. I particularly, love the Picanto's - they are a lot of fun to zip around town, as is the van. One thing, I would note is the time/cost it took to fill up the tank. It was very easy to do, but it made my bill increase by another half hour (due to ten mins extension to my booking, admittedly, it took me another ten minutes to park the car carefullly). Show details · 1
"Easy to use and very convenient. I’ll definitely use the service again next time!" Show reply
it's very quickly and easy to rent a vehicle. but I got the message of the location of the vehicle is wrong address. waste time. Show details · 1
Very convenient and easy to start and end the booking. Car was parked in the location is was supposed to be in and the bay was empty when I ended my booking. Show details · 1
I called customer service as I was a first time user and very helpful and knowledgeable. Hired a van as needed to pick up a large painting. Did the job. It was were it was supposed to be, clean, reliable and easy to drive. Show details · 1
Easy and convenient, found the car straight away even it was my first time Show details · 1
I hired a little 4 door Mitsubishi mirage it's a wonderful little car to drive and good on petrol also the stereo and reverse camera its probably the best feature it has and a reasonable price I would hire that car again anyday Show details · 1
Easy to use and great customer service, I was approved within the hour and ready to go on a public holiday. Show details · 1
Find out how GoGet compares to other Car Share Services
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Getting the goget card that is required for getting into the vehicle was easy. I got mine from a local newsletter and linked it in my app. Getting in the vehicle was easy. Vehicle standard was great! Ending booking was easy. The designated vehicle parking was the best thing about the whole experience for me. Simple to get started and to end trip. Show details · 1
Once profile is set up and confirmed, go get is a super convenient, easy to use, well explained process. Car was super tidy, maps easy to follow, and fuel instructions easy to follow. Would definitely use go get again! Show details · 1
So easy to access and a great little van! We got our cute little couch no problems. Show details · 1
So convenient & easy and right on my doorstep. Clean cars in good condition. Show details · 1
This is an amazing service, easier to deal with than every other car hire service. I would suggest calling rather than using chat help as they didn't really listen to what I was saying. When issues with payment came about, the admin team dealt with it immediately and I was credited with no hassle. Was great for a trip to Bribie. Show details · 1
I have been a regular GoGet user, sometimes booking vehicles for several days. I am very disappointed with the recent removal of pods in Lane Cove North, which has made access difficult for people with limited mobility. Previously, pods on Girraween Road and Willandra Street were accessible and convenient. A new pod on Willandra Street made… Read more
things even better—closer and easier to reach. Unfortunately, both have now disappeared.
The attached map shows the location of one removed pod (blue dot) and highlights the huge gap between this area and the remaining clusters, with only a few pods further away in Chatswood West. Nothing else is nearby, meaning users now have to take an Uber or rely on unreliable public transport just to reach a car.
GoGet customer service may say these pods were “not used that much,” but I’ve observed constant use, especially around Willandra Street, and with three new residential buildings now in the area, demand is only increasing.
The only remaining nearby pod at Mowbray Road and Centennial Avenue is almost always booked, showing that people in the area do need cars close by. Removing these pods has made the service far less practical, which seems counterintuitive given the growing population.
I strongly urge GoGet to reconsider pod placement in Lane Cove North. Restoring or adding pods closer to residential areas would make the service accessible, practical, and fair for all users, and ensure that a service people rely on continues to meet their needs.
I’m not reviewing Goget other products but in general the customer service improved although today I received answer from them and immediately the chat got closed by Goget as if they had no time to discuss or look for solutions. If I was them I’d at least ask the customer if they wanted help to find another vehicle…
That’s All…. ;)
Hi @MeowMomentum, Thank you for reaching out. We are… Read more
Latest follow-ups
Team Melbourne if needing a vehicle for hours or just a day Go Get is for you, affordable and available and back up service brilliant. Cost $7-$8 per hour plus mileage at a reasonable rate and no rego and including basic insurance. Cannot go wrong with Go Get Show details · 2
Follow-up · Go Get and the best best and support staff are amazing 24/7 alwsys there when a problem may occur
I don't have a car and needed one urgently recently. I was able to locate a GoGet car close by, book it immediately for one hour, get the urgent job done and return the car to its pod. It was so easy and alleviated much of the stress. Show 2 replies
Follow-up · The pick-up was easy. I knew there was a GoGet nearby, so I checked in the app that it was available, booked it for 1 hour and walked the very short distance to it, swiped my tag and the car was mine. It was clean, drove well and had sufficient petrol for my trip, which meant I didn't need to fill up. I simply returned it to the parking space I got it from within the hour.
Although I still own a car, I'm glad that I had joined GoGet; recently I went to an auction house and I needed to bring a large painting. Luckily for me there was a GoGet van near where my car was parked. I hired the van, left my car parked where it… Read more · 2
was, went and picked up the painting, dropped it off at the auction house. Returned GoGet van. Much easier and cheaper than having to organise someone to do it for me. And I didn't have to wait for someone to get back to me. Well worth joining even if you still own a car. Considering petrol is included this compensates for the $0.50 per kilometre fee.
Follow-up · Since my first use of hiring a GoGet van which was good, the latest booking was not as good. Things that GoGet and potential hirers should consider. Most GoGet cars and pods are in built-up areas; either close to the city or universities and hospitals. Because of these locations unmetered parking is scarce. When I had finished with my booking the… Read more
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Positive reviews
The experience was pretty straightforward on the whole, except that I learnt a lot of things after the event; such as don’t enter your vehicle early! After a 5-minute grace period, you will be charged an additional half hour, unless you inform them immediately. Challenge number 2: I found a parking ticket attached to the window screen even though… Read more · 1
the vehicle was parked in an official goget parking pod. Who do I inform and what do I do? Only when I got home after the booking could I find the time to make contact. It took a couple of attempts before I could communicate with a real person. I have another couple of questions I’d like the answer to: can I use the parking bay for my own car if I’m taking a go get van from an official goget parking bay and returning the vehicle to the exact same spot? Do I get a credit or refund if I bring the vehicle back an hour early?
Joined up during promo period where joining fee was waived. So far have paid only $32 for a one hour hire of a van to transport items I can't fit in my Corolla hatch. Very happy with the pricing and their app. I would like to see the 'report existing damage on car' button placed in a location that is easy to find. It took me 2 minutes to try and find it within the app. Show reply
So far so good in using GoGet. It's a pretty straight forward app booking service. The initial set up was a bit tricky.. but its great to have a "spare" car option and it is more cost effective than Uber or taxi. Show details · 1
Negative reviews
Go Get is the worst company I have ever dealt with. I hired a car tonight from Logan IKEA, and the car had been broken into. Go Get booked me another car, and I had to travel half an hour to another location. I collected the car and drove for about 20 minutes before stopping it, only for the car not to start. I was told I would potentially have… Read more
to wait 2 hours (it was 8 p.m. at the time, and I am a female alone waiting by myself behind shops). When the mechanic came out and said there was a fault with the car, he doubted that it would start again, but Go Get assured me it would. Sure enough, I put fuel in the car, tried to start it, and it still would not start.
Go Get is a scam company that does not carry out quality checks on their vehicles. AVOID THIS COMPANY!
Hi @TallyLee. We're sorry to hear about your experience and… Read more
I've used them for 8+ years for business. They went from S tier to trash in the last 3 years You can't even use the app you can barley even sign in on mobile or desktop They always overcharge you then you need to argue with them for months just so they pay you back the $7 they overcharged you by. The web portal lies (updating issues) forcing you… Read more
to call up which takes forever and then the support don't even know what you are talking about so they put you on hold or lie when they are not confident in amending your booking which ends up costing you time and money with no paper trail to back up the changes to your booking. They went from being local, Aussie Based or at least Managed to completely soulless outsourced faceless aloof conglomerate. The problem is they are such a monopoly now, i'm really excited for them to get replaced. I'm so sick of their crap . even now i have 4 outstanding discrepancies with them. They wont get back to me. Roughly $150 outstanding where they've ripped me off.. absolute trash company
Hi @D Cooper. Thank you for your feedback. We're sorry to… Read more
A member of Goget for over 10 years. I got sick and ended up in hospital while I had a car booked out. Paid the invoice for the extra time and fines. They would not activate my account due to not returning the car to its location.
Hi @Shadowfax. Thank you for your feedback and for being a… Read more
Recent reviews
A small learning curve but then very convenient and straightforward to use. My only difficulty was the damage log in the glovebox. It only contains damage report numbers (like "#1724607") so there's no way of knowing when picking up the vehicle if any pre-existing damage has been recorded - so I had to spend time submitting a (probably unnecessary) damage report before starting my trip. Show details · 2
It's great so simple to set up and get on the road. Contact centre staff are quick and efficient. The vehicles are in good locations and easy to get to and return. The only thing I'd like to see is being able to note your vehicle return early. Show details · 1
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Hi @Lis. We’re sorry to hear your first GoGet experience… Read more