2,046 reviews
- Yes
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- No, I received a worse vehicle
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- No, I received a better vehicle
AI reviews summary
Pros
Verdict
Overall sentiment towards GoGet is largely positive, with customers appreciating the convenience, affordability, and flexibility of the car-share service as an alternative to vehicle ownership. The straightforward app, inclusion of fuel and insurance, and accessible local pods are frequently praised by users for errands and moving tasks. While a portion of users report frustrations regarding customer service wait times, billing discrepancies, or vehicle cleanliness, the majority describe a smooth and reliable experience.
Very convenient to take and return the car from location perspective. The car is a little old though. It will be good if Goget can offer newer cars. The final payment is deducted the same day before i submit fuel reimbursement. I suggest that goget to bill the final amount 2 days after the rental so that the fuel reimbursement can be used to deduct the final bill amount Show details
Clever business model. Very convenient way to have access to vans for moving stuff or a car for a day. Now I'm set up with my smart card I will be using the goget service again. Show details · 1
Easy and affordable care hire, good options of vehicles, easy process from start to finish I had hired Fox the Haval, was impressed with the condition the car was in and how easy it was to locate and use, using the goget fuel card was great and easy to use, no issues at all and so convenient. Show details · 1
Reviews with attachments
I've seen these vehicles around Sydney, the first time using it was a great. The emails and steps were very clear. From verification to opening the van. It was a very clean van and being and to pick up a card inside the vehicle for me next rental was great! Show details · 1
Quick and easy to use and good pricing. We were moving house and hiring the van for a few hours was much cheaper and stressless than going with a mainstream company. Payment handled well, the pickup and dropoff was painless and overall it was an enjoyable experience. Show details · 1
Enjoyed driving the variety of GoGet cars. Hopefully, we get to drive every other model soon. I particularly, love the Picanto's - they are a lot of fun to zip around town, as is the van. One thing, I would note is the time/cost it took to fill up the tank. It was very easy to do, but it made my bill increase by another half hour (due to ten mins extension to my booking, admittedly, it took me another ten minutes to park the car carefullly). Show details · 1
"Easy to use and very convenient. I’ll definitely use the service again next time!" Show reply
it's very quickly and easy to rent a vehicle. but I got the message of the location of the vehicle is wrong address. waste time. Show details · 1
Very convenient and easy to start and end the booking. Car was parked in the location is was supposed to be in and the bay was empty when I ended my booking. Show details · 1
Easy and convenient, found the car straight away even it was my first time Show details · 1
I called customer service as I was a first time user and very helpful and knowledgeable. Hired a van as needed to pick up a large painting. Did the job. It was were it was supposed to be, clean, reliable and easy to drive. Show details · 1
I hired a little 4 door Mitsubishi mirage it's a wonderful little car to drive and good on petrol also the stereo and reverse camera its probably the best feature it has and a reasonable price I would hire that car again anyday Show details · 1
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Easy to use and great customer service, I was approved within the hour and ready to go on a public holiday. Show details · 1
Getting the goget card that is required for getting into the vehicle was easy. I got mine from a local newsletter and linked it in my app. Getting in the vehicle was easy. Vehicle standard was great! Ending booking was easy. The designated vehicle parking was the best thing about the whole experience for me. Simple to get started and to end trip. Show details · 1
Once profile is set up and confirmed, go get is a super convenient, easy to use, well explained process. Car was super tidy, maps easy to follow, and fuel instructions easy to follow. Would definitely use go get again! Show details · 1
So easy to access and a great little van! We got our cute little couch no problems. Show details · 1
So convenient & easy and right on my doorstep. Clean cars in good condition. Show details · 1
This is an amazing service, easier to deal with than every other car hire service. I would suggest calling rather than using chat help as they didn't really listen to what I was saying. When issues with payment came about, the admin team dealt with it immediately and I was credited with no hassle. Was great for a trip to Bribie. Show details · 1
Latest follow-ups
Simple to book and readily accessible. This option solves many of the difficulties in hiring a car in that it is convenient and everything can be done online. Show details · 1
Follow-up · The cabin of the van was clean. Pick up location was exactly as described. I booked the van the day before, so no issues with availability.
GoGet was so convenient and easy. Car ran really well and was clean and tidy. We are visitors to Melbourne and it is so much more cost effective than a hire car if you only need it for a day or two. Show details · 1
Follow-up · GoGet has a very good system. The cars are fully insured. You can choose to pay an extra $2.50/hr to a max of $25 per day to reduce the excess from $5500 to $300. You return the cars to their own marked bays. Fuel is included in the hire charge. Simply keep fuel receipts and get a refund using their app!
So easy to book & get going especially if you are a previous customer. Show details · 1
Follow-up · The vehicle was very clean & tidy. The pickup process was very simple & straightforward. The app notifications were very handy & reliable.
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Positive reviews
I didnt even know this service existed untill a friend of mine told me about it! I was blown away, the fast, easy and CHEAP the whole process was! Definitely will be using goget again and definitely will be recommending to everyone Show details · 1
I don't have a parking spot and don't really drive much, but we wanted to go camping about an hour out of Sydney so I needed a car for the weekend. Went with GoGet mainly because it was soo convenient. There's a pod 5 minutes' walk from my house in Newtown, which is great, no need to catch public transport just to get to a car. Heaps of pods… Read more · 1
around the area too. Sign up was easy, they mailed me the card for free.
Walked to the pod, unlocked the car, and off I went. Fuel's included which is handy. Car was in good nick as well. Had to push my start time back a couple of times and it was just a tap of a button, refunded the difference straight away.
Highly recommend, especially if you don't own a car but need one every now and then.
Needed a large Van to move furniture etc, found GoGet online. Registration was straightforward, found a Great Van right near where we were needing one. The whole thing was great, it's a really great system. It even allowed us to extend out our hire period on the day....moving always takes longer than you think. Without the Van it would have really difficult. Well worth it for us. Thanks GoGet! Show details · 1
Negative reviews
I attempted to sign up for GoGet as a brand-new customer with a 100% clean driving record, only to experience an entirely broken automated onboarding system and shockingly unprofessional customer support.I have never booked or driven a GoGet vehicle, yet my account was instantly hit with a permanent ban for "violating community guidelines" the… Read more
moment I uploaded my documents. This is a factual impossibility. The reality is that their automated identity scanner has a massive technical blind spot. It looked at the September 2025 issue date on my current NSW Green P-plates and incorrectly flagged me as an eligibility risk, failing to recognize that I successfully progressed from my Red P-plates issued in September 2024 (giving me two full years of legal solo driving history).When I called customer service to get a human to manually verify the dates on the back of my physical license, the treatment I received was appalling. The first operator refused to escalate the issue or transfer me to a supervisor. When I called back, a second customer service agent hung up on me mid-conversation.When the applications team finally responded via email, they hid behind generic scripts stating they "cannot further verify" my details, yet flatly refused to tell me what was missing or allow manual verification, banning me permanently from ever applying in the future.GoGet is holding highly sensitive, private identity documents on their servers while refusing to allow human verification to fix their own AI glitch. I have filed a formal dispute with management demanding the destruction of my personal data, and I will be taking this directly to NSW Fair Trading and the Office of the Australian Information Commissioner (OAIC).If you are a P-plater transitioning through your license tiers, avoid GoGet entirely. Save yourself the stress and use competitor platforms like Popcar or Uber Carshare, which actually have functioning verification systems and respectful customer service.
What a pathetic company to deal with. Here is my experience: I booked a moving van to move house. I arrived five minutes early, as requested, expecting to get into the van and collect the key. Lo and behold, the van wasn't at the location. I contacted GoGet, and they couldn't get hold of the driver. They told me to wait 15 minutes, which I did.… Read more
I called back, only to be told, "Oh, the driver is an hour behind," so they would put me in another van.
After walking 15 km, I arrived at the location of the replacement van, only to find that the place was closed and there was no way to access it.
I called GoGet again and was told that my original van had returned and that they would give me a $10 credit for all the inconvenience. So, I walked 15 km back (as I had no car), only to get to the van and discover there were no swipe cards available to use.
I then had to walk another 10 km to a different vehicle so I could get a swipe card from that one and use it for my original van.
I was then told I would receive another credit for all the additional messing around.
Finally, I got to my van three hours later and could start moving my belongings. By this point, I had people waiting for me for three hours because of GoGet's incompetence.
The van was disgusting, damaged, bald tyres and in such bad road worthiness, i will be reporting to MTA.
Then the credit became another issue. I was told they couldn't refund the credit because their system wouldn't allow them to issue it.
I told them I would be lodging a tribunal complaint, and guess what? The refund was sent through the very next day.
NEVER AGAIN. INCOMPETENCE AT ITS FINEST.
What should have been a straightforward van booking turned into hours of walking around, multiple phone calls, delays and unnecessary stress. The way this was handled was absolutely unacceptable.
Hi @Monners. We’re very sorry for the experience you had.… Read more
My first time using goget and the operator took the first 20mins out of my time due to signal drops/failures trying to connect the smart card to the car! So GOGET Wasted my time which would NOT credit nor refund. Plus, too many hidden fees - what's 15km x 0 5??? No explanation other than charged after the booking. Plus, the car looked like it… Read more
never been washed and dirty. Not well maintained at all. Mind as well book a reliable, reputable rental carhires like hertz. Price won't be too differ due to hidden charges. Just be aware!
Hi @Lis. We’re sorry to hear your first GoGet experience… Read more
Recent reviews
Omg. Do you know they got me to submit a photo of my license 6 times. And then in the end they rejected it saying they couldn’t verify it. This is a proper Australian license. I have had no accidents no fines no nothing. These idiots said that I have failed and I cannot join them. They didn’t even try to help me out in a different way. I suggested… Read more
doing a digitally and he said no just do it with a physical license. And then comes back and says oh sorry you’re not eligible. I said why? I said I needed this car to visit my parents. And for the past week they’ve put me through this. And they put me through it again when I talk to them over the phone. And then eventually he said not eligible. Like I’m trying to join NASA or something. Oh well they lost a customer. I’ve joined other Car shares and I’ve never had an issue with the license. I have a Gold license and it’s never had an issue. What a joke..
Hi @MJF. We’re really sorry to hear about your experience… Read more
Great accessibility to the cars, drive great with nil mechanical issues. I use these cars regularly for disability support work. Very reliable. On occasion with the lock system in some cars alarms have gone off causing somewhat of a scene due to hoping in and out of the car, but have easily been fixed on the spot using the goget card and patience.… Read more · 1
Highly recommend. Advice i would give is to make more cars pet friendly. The fact people transport items which have dust, dirt, or whatever after usage, people may need to transport pets briefly which im sure would clean after use.
I say this because there is really no difference in transporting dirty, muddy dusty items than transporting a pet.
I hope this is reviewed as a regular goget user. .
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Hi @Jess. Thank you for taking the time to share your… Read more (+1 reply)