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GoGet

GoGet

3.9 from 803 reviews

Best service

Phone booking, professional worker, quick efficient response. The car was what I expected, in clean condition with plenty of petrol. The car was used for a work related matter and fitted my needs perfectly.

Value for Money
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Vehicle Condition
Vehicle TypeToyota Yaris
Received Booked Vehicle Yes
1 comment
Hi Libby, We're so glad using GoGet has been such a great fit for you! Great to hear also that our friendly member services team were able to help you out. We're always here if you need any assistance. Thanks, Andrew

Quick and easy to use whenever you need.

Super easy to get you from A to B. Process of booking is simple although it could be improved. The app layout is good but sometimes it doesn't load the location of available vehicles so you have to restart the app. Overall, it's simply excellent.

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Vehicle Condition
Vehicle TypeToyota RAV4
Received Booked Vehicle Yes
1 comment
Hi @Siwat, Thanks so much for leaving this review! It means a lot to us. We're always looking for new ways to improve our member experience and are working hard on optimising our apps, if you'd like to talk specifics, please feel free to flick us an email to appfeedback@goget.com.au and we'll try work with you to figure out what's going on and get it all fixed up :) Thanks again! Andrew

Super convenient, easy to book.

Great experience hiring a van. Excellent service. I would highly recommend GoGet to anyone who needs to hire a van to move a piece of furniture. We will use GoGet again.

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Vehicle Condition
Received Booked Vehicle Yes
1 comment
Hi @Emily, We really appreciate you leaving us such a positive review! I'm glad to hear about your positive experience and I'm glad we worked out so well for you! Thanks! Andrew

Flexible and convenient

The online site is easy to use and services have broadened. A range of memberships, booking flexibility and car types. I can also put my membership on hold if overseas.

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Received Booked Vehicle Yes
1 comment
Hi @Vivienne, Thanks for taking the time to leave us a review, We really appreciate it! Thanks! Andrew

Great to be able to get a choice of vehicle for a short or longer use, however bit of stress involved

Not all vehicles have fixed parking locations, and not all vehicles have clear instructions for parking that explain where the vehicle is meant to be parked and notes about parking permits, parking zones etc

Value for Money
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Vehicle Condition
Received Booked Vehicle Yes
1 comment
Hi Scott, All the info you need for parking should be in your booking confirmation email, but please shoot us an email at hello@goget.com.au if some fall short so that we can get them all fixed up! Thanks a lot, Andrew

Enables mobility and freedom without owning a car

I have been very happy with GoGet since I joined almost a year ago. Cars are always available when I need them, and every experience with the customer service team has been very helpful, friendly and professional. I don't find it particularly cheap, but it obviously beats the costs of having to maintain my own car and is super convenient. Allows me to go on little trips on the weekend and run errands that require a car. Definitely recommend.

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Vehicle Condition
Received Booked Vehicle Yes
1 comment
Hi Rebecca, We're so glad to hear using GoGet has been working out for you, and particularly happy to hear our friendly member services team has been able to help with any issues! It's always great to know when the service has been able to make life without car ownership easier. Thanks a lot, Andrew

Convenient and super easy

I have a 2-seater car so when my parents come to visit from Canberra it is awesome to use! So easy to book on the app. Brilliant and a saviour!

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Vehicle Condition
Vehicle TypeToyota Corolla
Received Booked Vehicle Yes
1 comment
Hi Suzanne, We're really glad to hear you've been able to make use of the range of cars we've got in our fleet! Making things like family visits easier and more pleasant are exactly what we're all about. Thanks, Andrew

Overall poor performance

Goget card does not work in basement parking .. app has many issues .. customer service bad .. car given not clean ..most of the time customer service not available .. whole concept of using card to open or close cars has many issues

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Vehicle Condition
Vehicle TypeToyota Corolla
Received Booked Vehicle No, I received a worse vehicle
1 comment
Hi Rpg, Thanks for getting in touch with us. I'm really sorry that you having an issue with your card. We'd love to resolve any issues you are having with your smartcard, please contact us on hello@goget.com.au with your contact details and one of our team members will get in touch. Thanks for your feedback. Andrew

Enables our car free lifestyle

I've been using GoGet for years now and find it very convenient. Our family manages to live without a car but there are of course always occasions were a car is essential. This is where GoGet comes in; if it were not for GoGet we would be forced to own a car. We save thousands of dollars a year by not owning a car. GoGet has been very dependable and have always resolved any issues quickly and fairly. They could probably clean the cars a bit more regularly though, and I wish they had a local call centre rather than an outsourced one.

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Customer Service
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Vehicle Condition
Received Booked Vehicle Yes
1 comment
Hi Mark, Thanks a lot for the review! Feedback like this helps us pinpoint the things we're doing right and the things we can work on, so I really appreciate your taking the time to write this. I'm really glad that GoGet has been able to save you having to buy a car, and I've passed on your feedback about the cleaning. We do have a contact centre in Sydney too, we're just a bit smaller! Thanks again for the feedback. Warm regards, Andrew

Super convenient, super easy

We’ve been using GoGet for around 6 months and it’s overall been a great experience; I actually wish we’d signed up earlier. Customer service is really good - the signup process was really straightforward and quick and any time we’ve needed to contact them they’ve been great. More than anything, it’s just super convenient - we rarely pre-plan a booking (especially for a quick trip) but we’ve always found an immediately available vehicle within a 5 minute walk from home. And it’s 24/7, unlike with car hire. It’s like owning a car, but cheaper and without the hassle. Obviously, where you live is important (we’re in Sydney) and it’s worth checking how many pods there are around you - but if you’re in a well-covered area then GoGet is great.

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Vehicle Condition
Received Booked Vehicle Yes
1 comment
Hi @Anon, Thanks a lot for the review! We're really glad to hear that you've been enjoying GoGet, we work really hard to make the service as convenient as possible, and its especially great to know our member services team have been able to help with any issues. Warm regards, Andrew

This is perfect, I can't live without Goget

Customer service are very friendly and supportive. Payments and all related matters were handeled very smoothly. The vehicle I received is same as what I booked and even it exceeds my expectations.
The vehicle is Brand new. I used the van to transport materials and it always meets my needs.

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Vehicle Condition
Vehicle TypeToyota HiLux
Received Booked Vehicle Yes
1 comment
Hi Shami, Thank you so much for your feedback! Glad to hear our customer service representatives were able to help out you efficiently. Feedback from our members always help us improve our service. Once again thank you for your feedback, Andrew

Goget has a great system!

From personal experience, Goget has a great system (and cheaper than other commercial hire companies) backed up by good customer service on the rare occasion when something "goes wrong".

I have used Goget a number of times and, with one exception, the vehicle has been where I expected to find it and performed well/done the job.

The one exception occurred when the previous customer parked the vehicle in the wrong location - a phone call to Goget produced an effective and rapid response ie. the customer service guy used GPS to identify the vehicle location so finding it was no longer a problem. However, I was then unable to start the vehicle (flat battery). Another phone call to Goget resulted in immediate transfer of the booking to an alternative similar vehicle (1 tonne van) not far away.

The end result: I finished the job on schedule. Thank you Goget!

Value for Money
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Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
1 comment
Hi Brian, Thanks a lot for your feedback, we love hearing from happy members! Really glad to hear our member services team were able to help when something went wrong, on the odd occasion there are little hiccups like your experience we're always on the other end of the phone to lend a hand. Warm regards, Andrew

Generally, a good service but a couple of niggles

The setup process was easy and the booking is also very easy. Customer service has been good, answering in a timely fashion. The vehicles have been good although I feel that the maintenance could improve, such as the washer bottles should be filled up.

Value for Money
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Customer Service
Booking Process
Vehicle Condition
Vehicle TypeToyota Yaris
Received Booked Vehicle Yes
1 comment
Hi @MCX, Thanks a lot for the review! Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So we really appreciate you taking the time to send us this helpful response. I've passed this to our fleet team manager, if you ever have a car booked that has an issue with it like that please don't hesitate to give us a call on 1300 769 389 at the start of your booking so that we can move you into the nearest available vehicle. Thanks again, Andrew

Plenty of cars at your fingertips.

We love go get. The Yaris cars are affordable, fairly cheap, economical and include petrol. We live in the melbourne CBD and used to own a car, though the practicalities of paying for parking versus our occasional driving made Go Get a better value proposition. The cars are mostly clean but occasionally there are new users who leave the cars in a mess. Thats a problem easily reported and compensated for. Customer service is generally good. Careful on any insurance problems though as they charge first, and ask questions later. I have twice been charged the A$300 reduced liability fee which I had to claim back later. We have hired cars around 100 times. Its a great service.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeToyota Yaris
Received Booked Vehicle Yes
1 comment
Hi @SJG, Thanks a lot for your feedback, we're really happy to hear that using GoGet has been able to make city living easier for you, this is exactly what we're all about. As a user run service we do rely on our members to do the right thing and leave the vehicles clean for the next user, I'm really sorry this hasn't always happened for you. If you ever find that a car you've booked has been left in an unsuitable condition please give us a call so that we can move you into the nearest available vehicle, as well as follow it up with the previous members. Thanks again for the feedback, Andrew

Easiest app to use!

GoGet is amazing to use! It is so easy to book a car with their app. The car was in place and ready to go. Have never had an issue with a GoGet vehicle. Very happy customer.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
1 comment
Hi Rene, Thanks a lot for your kind words! We work really hard to ensure the booking process runs smoothly, it's really great to hear that this is happening for you. If you ever do run into any issues, our Member Services team are always here and more than happy to help. Thanks again, Andrew

Good quality vehicles, easy to use, and decent pricing

Didn’t use customer service, but didn’t need to! Car was where it was meant to be and worked as it should. Payment was behind the scenes and seamless. No complaints here.

1 comment
Hi Jackson, Thanks for your feedback. It's great to hear your first booking was smooth and hassle free! Thank you, Andrew

A good solution but not run the best

The system is a great solution to not owning a car and runs smoothly 80% of the time. However, GoGet needs to get its back-end systems sorted. Invoicing issues and lack of communication are common issues - I've been triple-charged, moved cars with no notice, charged full price when I've had a discount. Just waiting for them to sort themselves out!

Value for Money
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Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
1 comment
Hi Lizzy, Thanks for getting in touch with us and providing us feedback on the service. I'm sorry to hear about your recent experience with Goget. Feedback like this helps us to know what we're doing well and what we can improve on. We're working really hard to iron out issues like the ones you've mentioned so that we can make the service as convenient as possible, so if you'd like to get in touch on 1300 769 389 to discuss this further we'd love to hear from you. Thanks once again, Andrew

Perfect for small business

I use the vans for my small production business. We work mainly in Sydney but have jobs in Brisbane as well. Perfect for unexpected tasks. Conveniently located sites, online booking is fast and simple

Value for Money
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Customer Service
Booking Process
Vehicle Condition
Vehicle TypeVan
Received Booked Vehicle Yes
1 comment
Hi HRproductions, Thanks for getting in touch and leaving such a positive review. We love hearing from our members. It's great to know that we are able to provide a reliable and convenient service for your small business! Even interstate! Thanks again for your feedback, Andrew

Would be great if you got enough pods in your area

It was great until I moved to my current area with only one pod near my place. The car at this only pod is always not working. Each time I tried to book it, I'd get a message from GoGet about an hour before my booking, that I got re-assigned to another car that is few blocks away. And that car is always missing from its pod. I had to call GoGet to get another car again. This happened 3-4 times in the past 2 months. The only good thing about them is the friendly and helpful staff who picks up my calls each time I can't find the car.

Value for Money
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Vehicle Condition
Received Booked Vehicle No, I received a worse vehicle
1 comment
Hi Viv, Thanks for getting in touch with us and your feedback. I'm very sorry for the inconvenience caused. This is not the service we aim to provide and be happy to investigate this further for you. Please send us a quick email to hello@goget.com.au and we can have a further look into this matter. Once again, Thanks for your feedback. Andrew

Great service. Member number 12131478

Very well customer service. Once that I misplaced my access card a nice support guy gave me a spare one in person in less than 5 mins.
The vehicles are always the same except one time that I car wasn't in the pod and I had to wait 20mins to have it back by previous customer.
I recently used two vans for moving stuff and I am quite satisfied with your service. I think without it, my relocation would cost me more than I could thought.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
1 comment
Hi Hamid, Thanks for getting in touch with us and passing on your feedback. I'm glad to hear the service was a convenient option that helped with your move. It's always great to hear from our members about what they enjoy and what we can improve on. Once again, thank you so much for your feedback. Andrew

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Questions & Answers

Forgot to ask this on my previous post! How people usually deal with rubbish while driving? Plastic bag? Cheers
1 answer
Hi Jonny, Thanks for getting back in touch. When members use a vehicle, they are responsible for taking care of their own rubbish, just as if you were borrowing the car from a friend. Having some plastic bags in the glove box for rubbish would actually be pretty handy, and I've passed this suggestion on to our fleet team, but at this point it is just the responsibility our members to do the considerate thing by each other and clean up after themselves at the end of their booking. If you ever find that the previous member has not done this, please get in touch via the app or by calling 1300 769 389, so that we can contact the previous user with a quick reminder of our car sharing etiquette. Thanks again, Andrew

Hi there, Does any GoGet car have a portable GPS? or just built-ins? Thank you Great service
1 answer
Hi Johnny, Thanks for getting in touch. Unfortunately we don't have portable GPS systems in the cars, but most do have a GPS system built in. You can also always connect your phone via Bluetooth and use the maps system that way. I hope this helps! If you have any further questions, or wish to enquire about a specific vehicle, please don't hesitate to give us a call on 1300 769 389. Thanks, Andrew

Hi there a few cars I have hired recently do not have the spare wheel I think ppl are stealing them...
2 answers
Good point, i make a habit of checkingHi Benedict, thanks for getting in touch and letting us know about this issue! This is something that has the potential to be extremely inconvenient, let alone dangerous. If you ever notice that a car you've booked is missing the spare tyre, please give us a call on 1300 769 389 and we can get it fixed up, as well as contact the previous users of the vehicle to avoid this happening in future. Please get in touch on 1300 769 389 to discuss this further, avoiding situations like this is obviously a big priority for us. Thanks again, Andrew