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Do not waste your time or money with this bunch of scammers
This is how my eharmony experience played out: I went through the 20 minute questionnaire to help find matches for me, I then set up my profile and was up and running. I saw I had quite a lot of matches BUT could only read their profiles, not see their photos unless I paid to be a premium member. I then received 4 'smiles' or likes from members and responded.
When they sent back a message they were locked and I could only open them if I paid up to become a premium member. Annoyed, I looked at how much it would cost - $54/month for 6 months wa...s the cheapest with an introductory offer of 50% off for the first 3 months. I then saw the fine print (which, to their credit was quite clear and obvious) which said: "I agree that I will be charged $224.55 today for a 6 month term; my subscription will automatically renew at $598.80 for a 12 month term and continue to renew on these same terms until I cancel; I authorize eharmony to charge my account now and upon each renewal; and a cancellation will be effective on the next renewal date of my subscription." Alarm bells then went off so I looked at reviews and found a whole host of people that had been ripped off and couldn't get their money back. I immediately closed down my account never to return! Just goes to show, should read reviews before wasting a couple of hours on a scam site!
Scammed by eHarmony
Prices for membership confusing and misleading. Signed up for 3 months but they charged for 12 months. Straight away contacted them to cancel as it said it had to be cancelled within 3 days. They didn't respond for 3 days then said it was too late. I opened a dispute with PayPal then they said only people in particular states in USA were eligible for refund but my payment went to eHarmony Australia Pity. Ltd. PayPal ruled in my favour & refunded me.
They scammed me
Tried to sign up for their cheapest plan and chose to pay monthly. As soon as I signed up I noticed they had charged me for 6 months in one go. I contacted customer support but they couldn't care less. I just kept receiving standard template responses. Tried the chat support but was never able to get anyone (well I got a 'hello' but no responses after that. They also refuse to provide a phone number.
Their terms and conditions are disgusting. Even if you sign up for a monthly membership, not only are your forced to pay for 6 months but it auto...renews for a YEAR after that. And you have to email them to request for that to not happen in writing. This company engages in highly immoral pricing strategies and borderline illegal. And you are powerless to do anything. You will not be able to talk to them, see anyone, report them to anyone. All the hallmarks of a perfect scam.
Over promises and under delivers
A few years ago I joined eharmony and met some great people. This wasn't the case this time. As many others have said on this forum, it is expensive, impossible to cancel unless they've got at least six months out of you and the matches were poor at best. I'd rather stay single than waste my money on eharmony.
Don’t do it
I was drawn in by the ad
I thought paying for the service might give better quality matches
I was looking for men
I had very little matches and no messages, it made me feel really crappy. Then I joined POF and got heaps of messages. And it’s free.
I also tried to cancel after a day but was denied a refund. Poor customer care. I wish I had done my research first! It’s not worth the money.
Negative customer service
After falling for the TV advertisement of a free to join deal, I logged on to see what this eharmony was all about. I can not express my disappointment with the service. A full amount of $166 was deducted from my account 7 days after which then made me fall outside the Cancellation Policy period. As soon as becoming aware of the deduction I requested a refund, along with deleting the app and logged out of the service. I was advised this was not possible as it was outside the 3 day cancellation period.
I would not recommend eHarmony to anyone...many other sites are free to join and easy to cancel.
Waste of time and money
Soo disappointed in this site. Had to sign up for a year before being able to see the features. Immediately after was extremely disappointed and wanted to cancel within two hours. Was informed I would need to continue to pay for 1 year without even asking what I was so disappointed with. Almost as if they knew better than to ask. Waste of time.
Worst ever platform. Lying profiles that doesn't match and force sign up for a year. Save yourself and go out and meet people with the membership money. Don't know how the owners of this business live with themselves!
There’s a pay wall with the cheapest package being $400 for six months and I suspect they’re also taking your information and selling it to advertisers too because I don’t think many people would actually pay $400 for this crap.
Practically ZERO for LGBTIQ People/non-existent refund policy for most of the world.
I am a woman and was looking for women. Within an hour of signing up I found myself emailing them to get my money back. There were only 9 potential matches within the Whole of Victoria, only 2 with high match scores over 100. And half of the 9 had no profile picture.
Given I contacted them within an hour of signing up to cancel my membership, I obviously assumed getting my money refunded would not be a problem. Wrong. They have confirmed that I must pay the whole year and I am not eligible for a refund. I am allowed to cancel the membership but I still have to pay the whole year. Worst money ever spent. Im considering cancelling the card that they are direct debiting, I feel THAT ripped off.
- Verified customer
Worst customer service ever!!!
Resubscribed and changed of mind after 3 hours. Looking for man. Expecting to find true love but they sent men that are unmatched. I have decided to resubscribed after 6 months of disappointments but changed my mind after 3 hours. requested for cancellation after 3 hours but they do not allow it. Worst than retail industry. If people changed their mind after 1 month and asking for full refund and they dont accept it, I will understand. But I requested for cancellation after 3 hours. Not even half day and they do not allow it. Worst service ever. Any abusive relationships are not acceptable. But this company is abusing consumers rights and theres nothing we can do about it. Worst services ever.
Do NOT Subscribe to eHarmony It Is A Trap
I have to say that eHarmony is probably one of the biggest money thieving scams around.
They are very expensive, they will trick you into an expensive 6 or 12 month contract, making think you can do a trial with a 3 day refund. That does not exist at all, you contact the support team and all they suggest is they will cancel your contract after you've paid off the whole thing.
The men on the website, they are a joke, i was actually fooled in by the TV advertising to think that this was one of the more classy dating websites, thinking there wou...ld be a better quality of people. The honest truth, the majority, are ugly, dirty and very rude. Desperate is not even the word. I would not look twice at these matches in real life. And matches that are 200 km away, what is that about. I hope that the word really gets out on this scam app. They are just out to take your money then leave you feeling trapped. There is no easy search tool, you are basically stuck with the crap that they match you with. Please no one else fall for this trap. I am reporting them to Fair Trading NSW. Hopefully something can be done.
Would be ok if free. Has potential but major shortcomings that make it not worth paying for
Below is the matches I get. You have to click on them to actually see the photo.
Also you can't do any sort of search, other than ethnicity, religion, height, and distance. Want to search for someone with similar interests as you? Nope, not an option.
For me adventurous spirit is everything, yet I keep getting 95% compatibility rating with obese girls with zero mutual interests. You have faaar better luck with free apps like Bumble
Literally a con
False advertising at it's finest. This is the worst app and this is after the update! Data remains unentered so everyone looks fake. Spent 200$ for 6 months as a special and it was not worth it. Got maybe one or two likes from people that I was not compatible with. There are way better apps out there. Try them first.
Never Join Eharmony
Eharmony you are a Rip off, you dupe your customers to sign up getting sucked into 12months, why would someone want a 12month contract if they found love in 3months or just didn't find the site working for them, they should be able to cancel anytime and only pay for the time they were on it. SHAME ON YOU, I hope we can get the word out that you are not worthy and to go on TINDER so much better and they don't rip you off!!
Give it less than 1 if I could
I was too, duped by ad's. I joined and gave up bothering after 2 weeks. $ $ IF YOU JOIN ONLY PAY WITH PAY PAL ! ! You can halt the auto repayment with a click on the pay pal site, as soon as you join e blah blah, then go click on no more authorised payments = done. Now they are losing money if you also advise others.
The t.v ad goes " every 14 minutes someone finds love on e-hormomey. I would say every 14 minutes someone is fooled by e-hormomey! This site is simply rubbish at inflated prices. There are tons of other apps that perform much better at a fraction of the cost. False advertising drew me to the platform. Expectations not met and I cancelled but then charged a second round of 6 month without my authority, there is no way that you can stop them from taking your money or ask for a refund. I was looking for women.
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Questions & Answers
I tried to cancel eHarmony within 24hrs after subscribing but they won’t cancel my future payments and say that I owe them monthly payments for the next year- which I don’t want to pay, I want the account closed and subscription cancelled. Their subscription plans are NOT clear, and I want out of it. If I block eharmony from taking money out of my paypal account, will they take it further? (I.e. legal action) or will they just close my account? Does anyone have experience in this area?
Unfortunately you can try but it appears they can and will still take money out. If you close the account they could potentially still come after you. The contract is definitely NOT clear. I emphasize the not because I was also suckered into it. I have reported them to ACCC. Sadly I think that is all you could do at this point.
If you stop your PayPal payments to Eharmony can they take it further if you agreed to a contract?
NO. The " so called contract " just more tripe. THEY ! State you can stop authorised payments at any time, ( in the lol " contract " ) IF YOU DONT, then ! the auto goes into effect. Had people contacted their banks and had halted the auto payment after the first initial payment there would be no auto. IE; Hi bank, I'd like to stop auto payments from - - - from MY account please, YOUR BANK CAN'T SAY NO, your not the boss of me, I'll let them do whatever till YOU sort it out. YOUR BANK CONTROLS YOUR ACCOUNT NOT E F ING HARMONY( sorry ) lol. They say OK mr/miss i'll do that now for you, mmm, DONE, that will take effect shortly, etc etc. Hope that helps
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