eHarmony
Verified1,983 reviews
AI reviews summary
Cons
Verdict
Overall sentiment regarding the platform is overwhelmingly negative, with users frequently expressing dissatisfaction regarding financial commitments and subscription transparency. Key takeaways centre on strict lock-in contracts, difficulties with account cancellation, and challenges with match quality or user volume. While a small number of reviews note positive outcomes, the prevailing user experience points to significant frustration with the billing structure and customer support.
Where to begin... I went to this site and enrolled in the top-tier subscription. I thought there would be fewer scammers on a paid dating site than on free ones. Wrong!! eHarmony is loaded with them! Most of the women who were matching with me turned out to be fake. I asked for a refund within the first three days and was told they only allow… Read more
refunds in that time frame in certain states (??)! The other issue is that, even though I cast a wide net in terms of criteria (distance, age range...), I haven't had a single (not one) new woman's profile to view in 4 days now. Are there really that few women? The distance I set includes not only my state, but neighboring states. Don't waste your money! I feel like the whole thing is a scam!
DO NOT PAY FOR A SUBSCRIPTION!!!! Before you pay you can only talk with a person once, you don't even get to see where they live. Once you pay for the subscription you are stuck paying for it for however long you subscribe for and it is impossible to get out of. Trust me when I tell you that I've tried, and I was only on there for 3 days and now… Read more
I'm stuck paying over $400. Eharmony administration is absolutely no help, they just keep sending the same old automated response. I wish I had read the reviews before I subscribed, because now I'm stuck paying monthly repayments to a site I have no intention of using, considering there is no one on there local to me. If i could give it zero stars i would, but 1 star is as low as i can go.
Horrible site. Gives instructions on how to delete profile but no delete button. Contacted them, they gave excuses, lies and kept avoiding the issue. Tried again 5 years later and same bullshit. Show details
Reviews with attachments
Worst website ever! Especially when trying to get a refund Show details
Absolute joke! Not enough matches, then they tell me I have to widen my search to 20 years either side of my age! Unrealistic and unfair! They refuse to delete my account until the membership ended and after it ended I still had no permission to delete! What a joke! Worst experience ever! Show details
Unfortunately one star is too much. Tried to cancel my membership numerous times with no luck. Just a money grabber Show details
eHarmony - A Highly Dysfunctional Dating Site with Questionnable Conduct I turned to eHarmony as a promoted serious dating site for age-relevant companions for life after trialing other dating sites where I experienced scams, AI generated profiles and responses. The experience has been highly deflating and disappointing. After writing to… Read more
potential partners always in a respectable and genuine fashion, I never received a response. I eventually queried eHarmony was there an account issue involving my messaging. I received the below message back.
"Fri 22/05/2026 11:04PM
Greetings, Thank you for contacting eharmony regarding the restriction of your account. We have reviewed your information and see that a decision was made to restrict this account and have determined that the action was appropriate. Common reasons for restriction include but are not limited to: Member’s personal information does not coincide with information listed in public record Member’s behavior violated eharmony’s Terms and Conditions of Service
As a practice, we do not elaborate on the specific reasons as to why an account was restricted. All payment activity has been suspended/canceled. Please contact your financial institution for confirmation. To review our Terms & Conditions, please go to the links section at the bottom of any eharmony page and click the link for "Terms & Conditions".
We wish you all the best. Sincerely, Betty B. eharmony Customer Care"
To be clear, I was never advised there was a "restriction" applied to my account and can only assume this has applied ever since I subscribed for the 6-month package.
My response back to eHarmony appears below.
"Sat 23/05/2026 10:27am Dear Customer Care I have at all times complied with your Terms and Conditions and the practice of not elaborating on the specific reasons as to why an account was restricted does nothing to restore my faith in your brand or business conduct.
I have spent a great deal of time raising the profile of myself and that should speak of my conviction and seriousness in using your site for what it was intended.
I will be endeavouring to withdraw my profile from your site and mobile app and will be posting your heavy-handed response and unpreparedness to resolve the matter in a Customer's favour on Product Review and Trust Pilot. That will include this email as context and your below response.
This unpreparedness to be accountable for "restricting" a member without notice and without avenue of readdress is highly inappropriate for a dating site that states it is about building connections.
You will be judged by such behaviour as a fraud. With thanks, Tim"
IN A WORD, DO NOT USE EHARMONY SINCE THEIR ETHOS IS NOT ABOUT PROMOTING CONNECTIONS. THERE BUSINESS CONDUCT LEAVES A LOT TO BE DESIRED.
Biggest scam ever. I have been locked out of Eharmony because of a new security feature that requires you to submit a one-time passcode in order to log into your account. The problem is that the code never arrives in my email inbox. I have exchanged over 15 messages with their customer service team, and they keep sending one-time passcodes that,… Read more
when entered, do not work.
They have no phone number, no IT department to speak of, and the worst most incompetent customer service. I have been using the site for 18 months and really only matched with one person who ended up being a gaslighting, dishonest person who was not ready for a committed relationship. There has been an overall lack of quality matches on their platform. Don't waste your money.
I will be disputing my subscription fee and lodging a complaint against Eharmony with the Federal Trade Commission.
I have been charged $119.68 but I couldn't even use the app and not just that I couldn't even ad my bio now they expecting me to pay for something that I haven't used in years which is wrong that why I delete the app and never went back to it so should I pay the bill or just ignore it in my email Show details
I wish I had read this before subscribing. I’ve subscribed and there is no one to match with. And my distance is over 50kms !! I don’t even want to meet someone further than 10kms! This is so disappointing. I’ve requested cancellation, but after reading these reviews I feel like I won’t be able to cancel it. The T&C says you can cancel anytime.… Read more
And steps to do it. When you try to follow the steps, they actually don’t exist instead you’re told to email them directly.
They better not start charging me. I will take this to fair trading. Have already notifying my bank to ensure they don’t charge me.
August 2025: You cannot delete your eHarmony dating app account! All information about deleting the account is either fake or outdated. Even the FAQ on eHarmony webpage is outdated or fake! You can only make the account inactive! I tried to get my account deleted by contacting them directly, but the reply received on 30/08/2025 is that you cannot… Read more
delete your account (even if you don't have membership). That's the only app that don't let you delete your account that I have information about! Let's spread the word to everyone about it. Worst dating app in the entire world! Besides all of that, the app doesn't show photos, only blurry photos, unless you pay a membership. Unbeatable as the worst dating app ever created!
Latest follow-ups
Shocking. Do NOT touch. Misleading about subscriptions and cannot cancel
Follow-up · Ads were misleading as to cost and it is not clear that when you pay, you enter a year long contract that is not cancellable
Find out how eHarmony compares to other Online Dating Sites
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Misleading Advertising – I have to say I feel 'eharmony' has cheated me through seriously misleading advertising. Firstly, the web site says "The dating app rated highest by users" with NO cross reference. If your reading this review this seriously misrepresents the FACTS… Read more
as this site rates eharmoy's service as 1.3 out of 5 stars with similar poor ratings appear in Reddit, Trust Pilot and Consumer Affairs.
Secondly, after my initial inquiry I decided not to proceed, but then received successive emails offering 40% discount valid for a 'limited time' and then 60% at which point i checked the 'usual voluminous terms & conditions (T&C’s) for the Termination Clause (section 11) which highlighted the fact that "Either you or eHarmony may terminate your account AT ANY TIME, for any reason or no reason, without explanation" so based on this condition I subscribed to the service. HOWEVER two months later I had found a 'friend' which of course IS THE WHOLE POINT OF A DATING SITE but when I cancelled I found a clause 'buried separately' (section 12) in the T&C's that required that I was required to continue paying the monthly subscription of $14.96 AUD for a full 12 months.
My reaction to what i now consider was a form of 'scam', was to cancel any futher payments on my credit card, and ignore eHarmony's threats by 'blocking' all further communications. Undoutedly, this would have been a common occurrence for eHarmony and their process would be to not waster further time and cost by resorting to legal action (which i doubt would stand uo in court anyway), so i havent heard from eHarmony since.
Hopefully their decieptful tactics have not caught out too may innocent subscribers!!
Follow-up · Since my initial review highlighting eHarmony's deceiptfull advertising i have had no further reaction from eHarmony. I can also confirm that eHarmont has not followed through with their threat of legal action; another deceiptfull act of intimidation which had no legal basis for their claim, as their 'so called' contract was in breach of Austalia's Consumer Law.
This platform is full of scammers and don't bother reporting it as you won't receive a reply Show details
Follow-up · I haven't had anyone try to scam money out of me since the first encounter
Positive reviews
I found love on eHarmony. Unfortunately I wasn't fortunate enough to keep it. However it worked for me twice. I suppose you have to be lucky, and when you find it hold on tight with both hands Show details
Follow-up · eHarmony is an analog of life. The beautiful people always have many choices to get their perfect partner. The rest of us mere mortals are left out in the cold. If you aren't good looking you have a have a very thick skin to play this game. It tells you that you are an ugly old loser and nobody wants you.
I have been on this site twice for about 9 months each time over a 3 year period. I have found the site to be technically very good, and easy to navigate, but there is a bit of a learning curve and you need to be reasonably computer savvy. I am in the 65+ age range and never found any fake profiles. There are some people who ignore messages and… Read more · 1
behave somewhat badly, but they are in the minority, and you can't blame the site for people's behaviour. My only gripe would be the poor location data given. The 2 post code digits in my area give a poor idea of where a potential match lives - especially when you get out of the 20KM circle. Surely it wouldn't hurt to quote the suburb. In my area contacts that are close enough occur often enough. I have had sufficient contacts, some came close to lasting relationships - not everyone is going to be a perfect match and I know I contributed to a couple of fails with somewhat poor social skills. However this is the best site I have used and happy to continue. Some other sites I have tried are totally dishonest scams - no other way of describing them. Anyone who gives up after a week or 2 on EH hasn't given it a fair go. If you are not getting many matches in your area - it may be due to a sparsely populated region or an age group not into online dating. Do your homework - use the free version of the site - may have blurred photos and limited contact capability but will give an idea of how many people are out there, and indicate if a paid subscription could work. Put some time into your profile, make sure it is complete and honest, with a photo, or you can expect to be ignored or rejected.
E harmony works – I have just joined E harmony and to be honest you do find matches and connections so I'm really not sure why we have some negative reviews .....if you read the reviews before joining you would think twice but I truly believe that you do get messages and genuine people do reply....so if you are thinking about joining I would say yes it's not… Read more · 1
expensive give it a chance and there is someone there that's real and genuine ...it's not a scam site at all
Negative reviews
Not clear and deceiving choices on payment. I choose per month $11 and turn out to be I committ to a whole year payment plus another $3.50 on top of the $11 per month. You cannot delete you profile any time you wish. They want payment for 12 months. Not recommended. Show details
If I could give EHarmony, 0 star I would. I originally signed up for 6 months which was exhorbitant at nearly $70 a month. I was getting 4-5 likes every day with the same opening sentences. They were not real people; they were bots. I also kept getting messages from EHarmony saying they found a match for me. Again, not real people. On occasion, a… Read more
real person would like my profile. I met a couple of guys but they were not right for me. When my membership expired, I let it go as I had enough of the fake profiles. I kept getting messages from EHarmony about discounted plans: 40% off, then 50% off, the 60% off. I ignored them for 6 months. Recently, I thought I’d give it another go at 60% off (premium they call it) and it is costing me just under $20 a month. HUGE DISCOUNT. Do not be fooled by their discount. I would be lucky if I got 1 like a week now. Where are all the professionals they claim they have on their portal??? No premium customers when you are paying at a discounted rate. Do not sign up with this company as they just fleece you and give you nothing. Unfortunately I have signed up for 12 months. Once this expires, no more EHarmony. I wish I could cancel my membership now.
Please do not waste your money. I wish I had read the reviews before I signed up. An American company that all they seem interested in is getting your hard earned $$. Many profile pictures with sunglasses and hats, fake profiles and the amount of spam I have received since signing up is relentless. Forget about trying to cancel your membership,… Read more
it’s impossible. I’m now stuck with a product that is beyond terrible and paying for something I’m not using as I don’t want to get a bad credit rating.
Recent reviews
I will absolutely not recomande!. looking for a man I have reasonable expectations with age/education/Distance ect nothing in this platform brings any subgedtion. I get most of the time recommendations to review my “expectations” I request a 3-time cancellation! with no success I delay the application... Now they are still asking for $ true a collecting agency. So frustrating bad experience all over Show details
Find out how eHarmony compares to other Online Dating Sites
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Freaking rort! Of the exceptionally few profiles within range most don’t have faces. The subscription service is disgusting. Can’t cancel it without a complex system to get it cancelled and once you sign up they charge you regardless of the time left even when you cancel. Absolutely trash don’t waste your money.
I joined they sent me people 500km away. I tried to cancel but didnt know actual date i joined. I contacted them to cancel they said they couldnt. I tried repeated times to cancel. I evetually cancelled my credit card. They said they would cancel… Read more
my subscription if i paid them $179. I agreed. It made no difference i now owe about 500 and they have their own debt collection agency. I refered these problems were to an outside agency p*ssed consumers. They reported eHarmony had recieved all my proof of cancellation attempts. It made no difference. ACCC recorded a major case against them in 2023 in Australia. Im now stuck. I am thinking of initiating a class action against them. Their behaviour is just extortion.
Follow-up · No one suitable may be about 10 people either wrong age or wrong location for example a Victorian farmer over 500 k away. I think they just didn't have anyone in Sydney. I cant remember how much it cost but it was hundreds and hundreds as they kept charging and wouldn't cancel. The only way I could deal with them was cancel my credit card. I… Read more
I wish I could give zero stars. This site promises better matches through asking more questions. What is totally not clear in their advertising is that in order to see photos you need to purchase a subscription of $62.90 per month for a minimum of 6… Read more
months. Based on their advertising I thought why not try. However this fee gives you nothing more than the photos. No additional information or help to find a match. The app has a lot less people on(now I see why!) than other apps and is slow and glitchy. Do not be fooled and save your money! App is an absolute waste or time!
Follow-up · Customer support was pathetic.
I joined eHarmony but suddenly could not get into the site. When I informed the company of my difficulty, their response was, essentially, tough-keep paying us, and don't even try to leave us. Show details
I requested to cancel my subscription, yet money is still being withdrawn from my account. I only provided my old card number, so I have no idea how you obtained my new card details. This is a serious matter, and I am considering taking legal action for the unauthorized use of my credit card information. I have also asked my bank to dispute all the funds that were taken from my card illegally.
The government will not allow eharmony to delete inactive profiles even when directly requested as its used for collecting information. The site is expensive and non response matches as the profiles are simply sitting there undeleted. Poor format and in general a BIG waste of expensive money. Watch for auto renewal, many get trapped. They offer so… Read more
called discounts which is a lie. The original price is overinflated as this is a psychological trick to make you think the site has a quality about it that does not exist. In general a waste of money.
If I could give a minus I would. I signed up for the basic eharmony but very quickly realised it wasn’t for me and tried to cancel it but that proved impossible I was told I could only put my account on hold, so I removed all my details so I was not visible. I contacted eharmony asking to cancel but they refused and kept taking money from my… Read more
account different amounts ie $20.99, $14.96, $38.99 over several months even though I was not using it. In desperation I had to cancel my bank account. Now they are trying to force me to pay $350.10. I tried to cancel within a month. This company is a money grabber do not use them.
Beware of this site you can’t delete your account I have been trying for months. They say it’s because of the legal battle they are fighting atm. Says it all Show details
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