ESSSuper

Had a consultant meeting with Timothy in the William Street office and left the meeting feeling amazing with my current situation and the advice provided ensured I was maximizing my contributions for the best retirement outcome. This is the first time I have used the one-on-one consultant option and while I was on top of a lot of the processes… Read more ·  1

provided by the seminars, I was wrapped with the fine tuning of my account provided by Timothy. I am nearing retirement and feel very comfortable with my decisions thanks to the invaluable advice provided during my meeting. Thanks Timothy.

Great service via phone calls, quick response to emails and the app and website provide loads of info on products and information on super, retirement, etc. Highly recommend. Show reply

One of worst funds for service. It is now 3 and half months past financial year and still not reported my Concessional Contributions amount to ATO. When have contacted them only tell me they have up to 31 Oct to do this. Which is in 2 weeks time. This is also same date which meant to lodge my tax return and need this figure reported. Keep up the great work! Not.

Great yearly and longterm return. Would highly recommend taking up if you are unsatisfied with your current provider. Make a consultation meeting with an ESSSuper member to get a better understanding of what they provide as a return and what investment options are available with varying risk returns. Show 2 replies

Highly recommend the ESSSuper for investing in. With a 12% return in 2024 - 2025. Very hard to beat unless you are prepared to risk a higher return. Which can return a greater loss. Risk v Reward is always difficult to commit too unless you are prepared to pay someone to manage your self managed Super. Show reply

Donald Terri’s came highly recommended from a friend and we found him to be a genuine, very knowledgeable , patient , clear and showed great will to explain and help us with our request. Show reply

WARNING If your spouse dies while overseas don't rush to inform them as they will cut the pension immediately. *because a phone call is enough* On the other hand they may not be prepared to accept documents from the foreign country!, eg first world France) as proof of death. Pedants keeping themselves in a job. They are prepared to do this even though my partner and I have been members for over 40 years

Gross incompetence in many ways. Lucky for ESS they do not have industry oversight like other super funds do as they would be lagging behind every other scheme. Yes they are that bad. Some examples 1. External arbitration requires legal system intervention eg. VCAT unlike most who have and industry based complaints process in place. That also… Read more

means they are never compared with retail super providers. 2. They changed pension distribution providers and received 1000s of complaints as pensions did not arrive when expected. 3. A few years ago they changed IT system and it was offline completely for well over a month and even phone enquires were not actioned due to system unavailability. They couldn't even provide comms to users for upgrade timeframes. There were 1000s of issues. I rang up once at start of work day and there was 98 people in phone queue before me. A gross stuffup and many users think the system is much less functional than old. 4. No replies to me for approx 20 incidents raised. They seem to have no operational call tracking mechanism nor associated SLAs in place 5. They still require me to enter a work phone number even though I have been retired for many years. A new system annoyance they refuse to fix 6. When I was retrenched they didn't send out starting paperwork for over 2 months I had to followup twice. 7. Annual statement can take 8 months to prepare. They seem faster in recent years. 8. They are the only available managers for some victorian government super schemes some people are locked in for a second rate service for life 9. Comms is via downloadable documents on web site for me. Sadly they never send me comms that a new document is available so I wait until I access web pages to find out. (unlike other supers who will notify by SMS/email that new doc is available) Update July 2025 --- This now works. 10. The web site reporting my benefits doesn't update at 1 July like other superannuation websites. In 2024 it took over two weeks. I did raise this through a request 2024 and the reply I received in August did not not even recognise this was an issue. ....So far in 2025 web page showing my benefits has not updated on 14 July but was when I rechecked on 20 July 2025. 11. When I attended ESSSuper for meeting with their experts the receptionist did not accept I wouldn't provide my mobile phone number so they could use in her database "just incase there was a fire" so instead they accessed my private details from my superannuation database without my approval to retrieve them. Unprofessional behaviour and now another database than maybe easier for hackers. Why are receptionists given this access? Potentially a security threat? My advice is go elsewhere if you have a choice and want professionals. Finally if conversing with ESS employee over the phone consider asking them how long they have been with ESSSuper as staff retention seems low. Hopefully this document helps others when choosing.

Have they uninstalled the phones – Gave up trying to phone them your calls go unanswered for an extended period of time then somehow disconnected. I think this is deliberately done to keep actually wait time data to a certain timing. I am have been stuck with ESSS for last 22 years due to being on a defined benefit. I did however contact them by the member response through… Read more

email. My query was dealt with extremely quickly within an hour. So maybe this is ESSS preferred method of communication. I will attempt to call again in around 3 or 4 months time as I want io know if my super is on track for retirement. The app and website is clunky to use and often crashes. I only hope upon retirement things have improved so funds can be accessed in a timely fashion. I know many members maxing out credit cards while waiting for this fund to release their funds. Customer service is fantastic through email but sadly seems to be not many on call desk.

I recently had a face to face consultation with Donald whom was very helpful and explained everything in detail and even answered questions that I had jotted down prior to me asking the question. I would recommend if you are wondering where you are at with your Superannuation or you are approaching the magic age number like I am, that you call… Read more ·  1

ESSS and ask to make an appointment with Donald whom will go through things in detail and point you in the right direction.

I found the ESSSuper educators a great help in my retirement journey. While the relevant forms are simple, I was much relieved walking a way from my last face to face meeting knowing I had not made any lasting mistakes by completing these forms. Show reply

I have interacted with financial advisors and staff from ESSSuper several times and have always found them to be extremely helpful, trustworthy and professional. Show reply

I have been with this fund since it was established in the late 1980s. I have repeatedly attended various pre and post retirement seminars and have had cause to seek financial advice and assistance both in person and by telephone. The advice and assistance I received, especially when dealing with Centrelink recently was excellent. Show details ·  1

Very helpful and patient – I found ESSSuper to be an excellent client focussed fund. The consultants at ESSSuper are very helpful, demonstrate professionalism, have and excellent knowledge of the ESSSuper product , and very importantly they are very patient with us old chaps. Show reply

Excellent Service & Support – I established a retirement income stream with ESSSuper when I transitioned from my accumulation plan. Excellent service support and financial advice throughout the process made this easy to complete. Show reply

ESSS education consultant – Wonderful education consultant who had excellent knowledge on the topic. Was armed with facts and figures. Reassuring consultation. Show reply

Great Advice provided in a timely manner – Each individual that l have spoken to at ESSSuper has been professional and provided great, timely advice in a very friendly manner. Show reply

looking at retire ring hopefully sooner then later – Have found ESSSuper very helpful and approachable, from the first time l email seeking to talk about my supper and retire ring in a couple of years and then in a couple of days getting a phone call to talk to be about this and then organising for me to go in and to someone about my options. Felt a lot better after talking and understanding a bit more about my supper Show reply

10 out of 10 – Having my wife's super with a competitive fund (since changed to ESSS) I appreciate more that I can discuss super with knowledgeable staff both online and in person. Show reply

Investigating why my account was subject to such low interest – Consultant was polite and concise. He explained the answer to my question clearly. I was disappointed with the interest rate applied to my superannuation and do feel I need this explained clearly ( 5% only!!) Show reply

Hour Wait. Solution Not Carried Out – Consultant checked my ID and said my request would be carried out in a few days. Never done. Another person rang me a week later and asked for my detaild but how can I confirm who they are. I have to ring back on the original number!

The last meeting was most helpful – The consultant's that I have had meetings with have always advised me and have not forced me down a path that I did not wish to go. Show reply

not happy – I joined ESSSuper because I am the wife of a retired police officer. I would not like to guess how many messages I have sent to assist in setting up my super into an income stream. This situation has been going on for approximately 4 years. At one stage I lodged a complaint only to be told somebody from ESSSuper would be in touch to assist. Approximately 12 months and no contact. If you expect help in your retirement, think again. Show details