Best Public Sector Superannuation Funds

The worst service I have ever received in Financial Services. I was on hold for an hour yesterday afternoon trying to trace a large super… Read more

contribution that hasn't made its way to my account (1 week later) - incidentally, a colleague whose contribution was made to Australian Super had theirs arrive the next day (from the same bulk transfer).

The consultant couldn't help and said he was putting me through to another team - a further 15 minutes later and the call dropped out.

Last night I tried again, I was on hold for an hour again and the lady said she would keep me on her phone to prevent what happened last time - not only did the same thing happen again, but I was dumped back into the main line hold - which went past their office close time, never to be answered! So, with a cumulative 2.5 hours wasted, I was none the wiser! Their online portal is 3rd world and updates twice a week if you're lucky! Thankfully the funds are there this morning - showing transactions as at 21 June - the previous update was effective 18 June (the contribution was made on 16 June).

In short aside from the ridiculous systems they have in place, their customer service is frankly terrible. I lodged a complaint a week ago in relation to their system, which to their credit I did receive a timely response, however, I am unable to reply to that complaint via email (a very basic thing to do in this day and age), I have to go back via their portal and fill out a whole new form OR.. call their 13 number - that way I can wait on hold for 2.5 hours and not have my complaint resolved! To the management of ART - look up Human Centred Design, or let's start with the basics Customer Service for Dummies. I am seriously considering rolling my fund over to another fund manager!

ESSS consultants are helpful and resolution of enquiries is smooth and pleasant

Same as last review products seem ok BUT when you try and contact them you get a different story from each person you talk to you make complainants… Read more

nothing gets done like any big company no one cares they are ALL THE SAME? They say they are there to help but no one is you have to fend for yourself.

Don't even bother. I was paying increasing fees for a policy they where actively decreased without my knowledge or consent. You took my money for my super insurance and COMPLETELY RIPPED ME OFF. DON'T TRUST THESE CRAP. TAKE ME TO COURT I DARE YOU.

Need an app! – It's been long enough now and I've been a member for 30 years, even been on paid focus groups for SuperSA where I suggested years ago that they needed an app. And STILL no app! Why? This is 2024. Members need an app.