Overpriced and poor quality
I bought the non stick pan from Myer. The pan had a wobbly base and fell off the hob 4 months later... It got dented on one side and Essteele claims this is not covered by their so called lifetime warranty...long story short, save your money and get cheaper brands that are more stable and durable than this overpriced stuff. Customer service is also very slow so don’t expect prompt action if you get a defective product.
Lifetime guarantee really means what it says.
Fantastic product and great lifetime warranty. Had my set for 15 years then the rubber on one of the handles perished . Essteele replaced the whole set. Brilliant saucepans. Thank you Essteele.
- Verified purchase
Poor quality, came warped from factory
The bottom of the pan was warped from the first time we used it. After cooking on it, the warp has became a lot worse and not only do I have a wobbly pan but it now has a definite hot spot when cooking.
After taking it back to where it was purchased from, I was told that the “lifetime warranty” does not extend to this issue.
Better quality cookware is available from supermarkets.
Availability of handles and knobs for fantastic Essteele saucepan set purchased in 1900's
I have a set of saucepans with handles and lids:, 1= 4 ltr, 2= 2 ltr, 1=1 ltr, 1=1.5 ltr, plus 2=2 ltr steamers with handles. Can I obtain replacements
Good quality products
Good quality products back by excellent customer service !! Very happy with all my pots and pans. Look after them and they will last for a long long time. And, best of all..... they are life time warranty!!
SNAPPED HANDLE. I Non stick Frypan called Per Doma open skillet
Broken handle although i havent dropped it or had it in the dishwasher
I always washed it by hand and only 1 month old
No problem just that the handle snapped so i dont trust that it wont happen again
Total crap and waste of money
Non-Stick is a joke, even eggs stick to my Essteele non-stick frypan, and that is with the benefit of cooking oil...sausages stick, schnitzel sticks, every bloody thing I put into this overpriced, over-rated frypan sticks.
After wasting good money on top shelf nonstick pans and pots, I finally went back to Stainless Steel.
This product is dishwasher safe, and oven safe with its silicone handles, which is great when cooking from stove top to oven.
Liquid doesn’t spill everywhere when pouring from saucepan, example gravy into a gravy jug. I love that it’s designed so well, that there is no mess.
Only downside to this product.......
Customer service in Victoria is great if you need a new lid or handle replaced. But, Unfortunately I can’t say the same for QLD. Where I’m yet to find a representative here.
- Verified purchase
Great pans - shame about the hollow handles that hold water, until you empty the dishwasher then you get soaked
These pans are great, BUT, they have hollow handles and a hole in the grip for hanging on a hook. Whenever you remove them from the dishwasher, the handle is full of water, that spills all over you. A removable silicone plug would solve the issue.
Real Life Time Warranty
We were given a set of essteele copper bottom saucepans as a wedding gift in 1970. Over time (at least 40 years) a handle and some lid knobs broke I recently contacted Essteele in the hope of purchasing replacement parts. I was asked to supply photos of the pans which I did. There response was that the parts were no longer available but gave us a voucher worth $400 with free freight to replace our older one. I would highly recommend the Essteele Company as a company to deal with.
Best Saucepans I have ever used
These saucepans are excellent. Easily the best saucepans I have used. I have had the full set including the 2 big stockpots for almost 20 years. We originally purchased the original design with the black plastic handles and the adjustable vent on the lid. After about 4 years the 18cm pan started to delaminate near the copper base section. I phoned "Better Cookware Brands" and they replaced the saucepan with a brand new one free of charge, no questions asked. The replacement was the new design with the stainless steel handle with the grey rubb...erised grip section and no vent in the lid. After 10 years the 20cm saucepan started to delaminate in exactly the same fashion as the other one had. Unfortunately I could no longer find the purchase receipt after 10 years. That didn't matter, they again replaced the saucepan free of charge. That was after 10 years and I didn't have the receipt. In the intervening 10 years since receiving the last replacement, they have performed flawlessly. In use these saucepans cook beautifully. They cook beautifully and even and you don't need to use high temperature settings, very often. They simmer beautifully. It is very hard to burn food in them and stick it to the bottom. You really need to get it all wrong to cause that to happen. On the few occasions we have burnt food and stuck it to the bottom (like falling asleep with the stove on) they clean remarkable easily. The burnt food basically falls off, if you give them a good soak in hot soapy water. Highly recommended and I would happily buy them again if I had my time over. They aren't cheap, but you get what you pay for. Despite other comments to the contrary, I have found the customer service to be exceptional on both occasions I have had warranty claims.
Purchased in July 2001.
Whether it is 18/10 stainless steel
I brought one 5 pieces Australis cookware in Victoria's basement just 2 days ago and the the package or the document inside has nothing to address they are 18/10 stainless steel. After I asked their customer service to send me a formal document to confirm it is 18/10 stainless steel, a customer service staff just sent me an informal email to say it is 18/10 stainless steel. When i phoned them there is a lady with phone number from Western Australia being very rude and told me they would not take pnone call anymore and there is no formal documen...t to confirm the product is 18/10. That email from the customer service staff was the formal document they sent. What a joke! If nothing print on the package or formal document inside of the package to specify Australis 18/10 stainless steel, how are we customers trust the product actually is! I was wondering why they could not specify clearly in a formal way. If they could not we should be supposed to get exchanged but they said no. How ridiculous and rude to ask polite customers not bothering! If I knew their customer services from Western Australia so rude I would not spend $300 to bother this product. How misleading it had been when the customer service told me the 18/10 before I brought without formal document. I totally feel vulnerable when that lady told me I should go to ACCC if I had further question.
Lifetime Warranty is a joke, don't waste of money
The much vaunted 'lifetime' warranty is a joke. I had purchased the product in August 2018 and out for holiday on Christmas. After 5 months of use, the handle already looses, lots of other defects as well and after contacting their customer service, they simply refuse to replace it by blaming me overheat the product. If I need to fix the issue, I will have to pay for the packaging and post it to Warehouse in Vic. The customer service team did not care about how much the customers had paid and the expected outcome of the customer.
You would get the same lifetime out of a product half the price.
Don't waste your money!!! Such a big joke for lifetime warranty of Essteele Australia. Never ever recommend this brand!!!!
excellent after sales customer service
I purchased 2 sets of 3 Essteele Per Moda (ceramic) fry pans - one set of 3 as a gift to my daughter in law a few years ago. These were highly recommended as excellent non stick cookware which was the sole reason I bought them.
it didn't take long before my scrambled eggs, meat balls, etc were sticking despite using a bit of oil and butter. I never used oil spray. At least they are fairly easy to clean.
I decided to contact Meyer Cookware and was fortunate that their response was immediate and positive and to my satisfaction. It's good to know that there are companies that are committed to customer service.
Good solid cookware and prompt sales support
Have an Esteele copper based steel saucepan set purchased about 2000, used extensively ever since. Pots have held up fine except the ‘black not metallic’ (plastic???) handles became a bit brittle and through hard wear and tear a couple broke. Anyway recently decided to replace And picked up at Myer a new Essteele Per Vita set and none stick fry pan, on special, to replace. New products appears to be of high quality and has steel handles so will probably see me out...lol. Anyway back to the original set, I inquired online as to replacement ...handles (can never have enough pots). Within that afternoon it was determined that said handles are no longer in production, not to worry, but Essteele gifted me with a voucher to spend on their website to help replace my set. How good is that, anyway have just purchased a sauté pan and could not be happier with that brand or the excellent product and sales support.
22cm & 26cm Ceramic frypans
they are not non stick!
after 3 months of use eggs started to stick and within 6 months everything sticks.
Tried to take them back via the compay and was told to return to the store i purchsaed from. That store told me they would send them back and wait for company response. without replacing or credit.
- Verified purchase
Handles on lids get too hot to touch
I purchased the 14 & 16 cm Per Sempre Saucepans in January from David Jones. Pots are fine...but the handles on the lids become too hot to touch or hold. Contacted customer service on the essteele au website - they replied back saying ‘ it is quite normal for the handles to get hot’. I have never heard anything so ridiculous. All my other pots & matching stainless lids (also of equal quality & price/different brands) don’t get hot handles. I certainly wouldn’t recommend this brand.
Good until they fail
No issues with the product until the handles failed. they cannot be purchased as the product is 'too old'. The much vaunted 'life time' warranty is a joke.
Contacting their customer service is next to impossible, they simply ignore you. Yoy would get the same life time out of a product half the price.
Don't waste your money.
Frypan failed after 5 months
I purchased an Esteele ceramic frying pan from David Jones Chatswood for $160 in April this year. It performed beautifully for 4 months, then started to slowly lose its non-stick nature. On closer inspection, there was a hairline crack about 3 inches long across the centre of the ceramic. During the next few weeks it became more noticeable and a second parallel crack started to appear. The pan has never been overheated or metal utensils used, and washed with a non-abrasive warm wet cloth. My old el-cheapo Raco performed much better than this. ...On returning it to David Jones Tuggerah, I was told that they could not replace it, but it would have to be sent back to the supplier to see if there really was a fault. We would be without a frying pan for possibly 3 weeks. They thought the use of olive oil, albeit at a low temperature was the cause (no mention of this in the accompanying safety brochure or by the sales person). As an engineer, I can recognise a crack caused by different thermal expansions, and I know the properties of olive oil at medium temperatures, and cracking ceramic is not one of them. I am most disappointed that such an expensive pan should fail so early, and the run-around to get a replacement on your life-long guarantee.
Questions & Answers
I have been using my mother-in-law’s 1960’s Essteele saucepan and steamer set. I love them and they’re still in great condition apart from some expected wearing in the handles. My question is about toxicity and safety of saucepans this old. I believe that aluminium is often part of the stainless steel composite in saucepans. I know they have a lifetime warranty for use proper but what about metal leaching? Thanks.
Do the steel handles get hot when cooking on the stove? Currently have the saucepan with the silicone handles and thats nice to work with. Considering the metal handles now but worried about getting burnt when holding the handles while cooking on stove. Any comments are welcome. Thanks
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